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Dear Respondent,
We are the students of G. H. Patel Postgraduate Institute of Business Management, Sardar Patel
University. We are conducting the research on Customer Satisfaction towards using Banking
Services in the region of Vadodara. Your data will be limited to academic purpose only, will
be kept confidential.
Public
More than 3
More than 3
Safety
Locker facility
Location
Interest Rates
Insurance
Loans
Online
Telephonic
Deposits
Transfer
Saving
Locker facility
Weekly
Once in Fotnight
Once in a Month
8.) In terms of service, how satisfied were you for the following?
Attributes
Highly
Agree
Agree
Neutral
Disagree
Highly
Disagree
keeps
its
records
accurately.
Employees are willing to help
customers.
Employees of the bank are trust
worthy.
Employees are polite.
Bank does not tell customers
when
services
will
be
performed.
Customer
prompt
does
not
service
receive
from
the
employee.
Emloyees of the bank are too
busy to respond to customer
requests promptly.
Bank
does
not
give
you
individual attention.
all their
customers.
9.) In terms of service, you received from the customer service representatives, how satisfied
were you for the following?
Locker facillity
ATM Services
E-Banking
Deposits
10.) If you are satisfied with your current bank, then would you recommend your bank to other
person?
Yes
No
26 30 years
31 35 years
Above 35 years
Businessman
Proffessional
1,00,000 3,00,000
3,00,000 5,00,000