Faculty / Division

International and Advancement

Position Title
Manager, International Admissions Management

School or Divisional Portfolio

UON Global

Position No.
2746

GENERAL INFORMATION
The Manager, International Admissions Management sits within UON Global, a unit located in the
International and Advancement Division.
Under the NeW Directions Strategic Plan 2013-2015, the University of Newcastle (UON) aspires to be
a global leader in every sphere of achievement. An inaugural Global Partnership Plan (GPP), which
aims to manage reputation and performance was devised in December 2013.
Under the consultation paper of NeW Futures 2016-2025, the capability of the Universitys global
operation is critical in delivering the GPP and enabling the achievement of the following five plans:
Research and Innovation; Education, Global Reputation, Engaged Workforce; and Financial
Sustainability; in collaboration with all faculties and divisions, in collegiality and with competence.
The core remit of UON Global is enabling and achieving designated KPIs in a sustainable and
strategic manner, in partnership with the academic and professional core of the University.
The Manager, International Admissions Management is accountable for the delivery of efficient and
robust admissions and enquiry management systems, increasing quality articulation partners; and
ongoing improvement and effort in efficient and effective cross-unit liaison and co- ordination.
The International Admissions Management team are higher education professionals focused on the
processes, rules and activities relating to international student applications into University of Newcastle
(UON) programs, from the point at which an enquiry is made by a potential international student
through to acceptance of an offer. The managers priorities are to:

Enhance student attraction, conversion and retention;

Expand, extend and enhance student experience and success initiatives (contributing to
UONs value proposition);

Identify, develop and support institutional partnerships; and

Collaborate with internal and external stakeholders.

The position is available on a full-time, continuing basis.

POSITION DESCRIPTION

Position Title:

Manager, International Admissions Management

HEW / Academic Level

HEW 8

School / Unit

UON Global

Faculty / Division:

International and Advancement

Reports to

Director, International Sustainable Enrolments and Partnerships

Direct Reports

Assistant Manager, International Admissions, International

Admissions Officers (6); Administrative Assistant, International
Admissions (2)

Contract Type

Continuing (FTE)

ORGANISATION CHART

ROLE RESPONSIBILITIES AND TYPICAL ACTIVITIES

Areas of accountability listed in approximate order of importance and time commitment

Area of
accountability
Enrolment and
admissions
activities.

Partnership
Development

Core Responsibilities & Typical Activities

Measures of
Performance

Lead the management, development and

planning to increase the number of credible
articulation partners for improved efficiency in
assessing suitably qualified students.

Stakeholder feedback on
service and performance

Supervisor monitoring and

review.

Be accountable for exceptional team performance

in converting enquiries to enrolled international
students.

Satisfactory meeting
relevant KPIs

Ensure planning and budgeting of resources

is adequate to deliver exceptional
performance in converting enquiries to
enrolled international students with accuracy
and efficiency.

Demonstrate leadership in developing new

initiatives and using expertise to enhance team
capacity to meet corporate objectives.

Facilitate the ongoing review and evaluation of

existing processes, and design and implementation
of improved and new processes associated with
the admission of international students to the
University.

A strong understanding of stakeholders needs

(students; alumni; academic and administrative
units) and how this relates to UON Global

Lead the development of strong constructive

networks and relationships with internal and
external partners for co-curricular and
internationalisation programs.

Stakeholder feedback on
service and performance

Supervisor monitoring and

review.

Set benchmarks and lead by example in providing

outstanding standards of service and partnership
with all stakeholders across UON faculty and
divisions, including prospective and continuing
international students, alumni, fellow staff
members and external representatives.

Develop and maintain strong lines of engagement,

communication and relationship management with
key stakeholders, both internal and external to the
University.

Represent the University at meetings with

relevant organisations to achieve desirable
strategic outcomes

Resource
management

Provide advice and approval to the Assistant

Manager to ensure efficient and effective
planning, budgeting and application of resources
(including human resources and financial
management).

Stakeholder feedback on
service and performance

Supervisor monitoring and

review.

Provide training, instruction and development

opportunities to the International Admissions team
through coaching and appraising, mentoring and
the identification of training needs.

Analysis and
reporting

Lead the preparation and submission of reports

and review collated statistics to inform planning
and strategy, as requested by the Director, or by
other Senior Staff.

Timely, skilled completion

of tasks and activities.

Project
Management

Provide guidance and objectives to the

development of projects and initiatives aimed at
improving international admissions services,
systems and processes.

Satisfaction of stakeholder
requirements

Promote the concept of team work, by

contributing expertise, or delegating to staff to
contribute expertise, in dynamic collaboration and
interaction with fellow staff, to deliver objectives,
tasks and projects.

Work closely with the team providing peer support,

participating in case reviews; managing escalated,
complex student enquiries and cases and
recognise team achievements.

Monitor, evaluate and address changes in the

internal and external environment, to ensure the
International Admissions team can meet, and
even exceed, expectations.

Stakeholder feedback on
service and performance

Priority areas and

measurements will be
driven and informed by
the Student Experience
Committee.

Professional and
industry
knowledge
management

Technical
capabilities

Demonstrate leadership through regular debrief both

with the International Admissions team, and more
broadly within UON Global.

Maintain thorough knowledge of relevant standards

and legislation relating to international students and
admissions.

External
benchmarking/surveys

Demonstrate expertise in the use of core University

systems, such as those that exist for information
and analytics (MIS; NINA), student administration
(NUSTAR) and finance (TechOne).

Stakeholder feedback

Reporting quality

Professional
development

Actively build a personal and career

development plan to identify gaps and
opportunities for further development. Show an
interest in extending own knowledge and skills
and learning new ways of doing things.

Understand and take accountability for personal

contribution to the success of UON Global
objectives, monitor progress towards goals and
seek regular feedback on performance.

Stakeholder feedback

POSITION CHARACTERISTICS
Organisational Knowledge

Level of supervision /
independence

Problem solving and

judgement

Special Characteristics

Be familiar with and observe the Universitys policy and procedures on

Equity and Diversity and Occupational Health and Safety in the
management of staff and the performance of the responsibilities of the
position.

A thorough knowledge of university-wide policies; the external

environment eg government legislation, codes, guidelines and
requirements

Expected to make policy recommendations to others and to implement

programs involving major changes which may impact on other areas of the
institutions operations.

Broad direction and management of other professional staff.

Direction is provided in terms of objectives which may require the

planning of staff, time and material resources for their completion.

Limited detailed guidance will be available and development or

modification of procedures by the employee may be required.
Performance will be measured against objectives.

Use expert knowledge and extensive experience to identify and

implement solutions to problems within the scope of systems,
processes and procedures, and contribute to projects or initiatives.

Responsible for program development and implementation. Provide

strategic support and advice to schools or faculties requiring integration of
a range of University policies and external requirements, and an ability to
achieve objectives within complex organisation structures.

Ability to work outside hours (overtime / weekends) for travel, student

activities and events.

EXPECTED BEHAVIOURS
The role is expected to display personal qualities and behaviours consistent with a Middle
Leader as outlined in the Leadership Framework.
INHERENT REQUIREMENTS
This Position Description outlines the major accountabilities/responsibilities and the selection
criteria against which you will be assessed as suitable for the position. As such there will be
specific job requirements that we refer to as Inherent Requirements. Inherent Requirements
refer to your ability to:

Perform the essential duties and functional requirements of the job;

Meet the productivity and quality requirements of the position;

Work effectively in the team or other type of work organisation concerned; and

Do the job without undue risk to your own or others health, safety and welfare at work.

If you have any injuries, illness, disorder, impairment, condition or incapacity that may affect
your ability to perform the inherent requirements of the position, we encourage you to discuss
this with the University to assist in the process of identifying reasonable adjustments to
enable you to perform the duties of the position.
ESSENTIAL CRITERIA

Holds a postgraduate qualification or progress towards postgraduate qualifications

and extensive relevant experience; or extensive experience and management
expertise; or an equivalent combination of relevant experience and/or
education/training.

Demonstrated expertise in the use of core University systems, such as those that
exist for information and analytics (MIS; NINA), student administration (NUSTAR)
and finance (TechOne).

Clear, proven understanding of the international education market including

thorough knowledge of university policies and external environment

A thorough understanding of the educational value of a diverse and inclusive community

Proven capacity to develop and implement plans to achieve defined outcomes.

High level oral and written communication skills, including cross-cultural sensitivity
and the ability to facilitate formal presentations.

Highly-developed problem-solving skills, the ability to work individually on tasks

and collaboratively in a team environment, and the ability to develop and maintain
effective working relationships with key internal and external stakeholders.

Highly-developed organisational skills, including the ability to manage multiple

complex tasks with competing deadlines.

Demonstrated extensive experience working at a senior level in

administration or customer service.

Knowledge of, and experience in adhering to workplace policies and procedures in

the areas of work health safety, equity, diversity and promoting a respectful
workplace culture

CONDITIONS AND BENEFITS

HEW Level 8 - $89,365 to $104,293 per annum. Salary level within this range will be dependent on the
qualifications and experience of the successful applicant. Compulsory contributory superannuation is a
condition of employment plus generous employer contribution of 17%.
A range of flexible salary packaging options is also available.
Further information on benefits and conditions of employment is available at the following link:
http://www.newcastle.edu.au/about-uon/jobs-at-uon

FURTHER INFORMATION
For additional information on the position contact Winnie Eley, Pro Vice Chancellor, International and
Advancement, on (02) 4985 4373 or Winnie.Eley@newcastle.edu.au.

RELATED LINKS
International and Advancement Division
University of Newcastle Annual Report

CLOSING DATE
Applications close on Friday, 19 June 2015.
Note:

Your application must include a statement addressing the selection criteria.

Your application must include an email and/or fax address for each nominated referee.

Please read the important information contained via the Application Process link before submitting
your application.

SUBMITTING YOUR APPLICATION

DO NOT send your application to the Faculty or Division in which the position is located.
Internal Applicants
Log into HRonline
Click on University Job Vacancies
Click Apply for a Vacancy and select the position you wish to apply for
External Applicants
Visit the University Job Vacancies Website
Click on the highlighted position name
Click on the apply now link
Complete online application attaching your statement addressing the selection criteria and
Resume/CV in a single document (PDF preferred)
Click on the submit application link
If you do not have access to the internet, or have difficulties uploading your application, please
telephone (+61 2) 4033 9999 during business hours (AEST) or email employment@newcastle.edu.au
to discuss alternative methods of applying.
The University of Newcastle values equity and diversity