CLOUD TELEPHONY SOLUTION FOR E-COMMERCE

1. REDUCE CART ABANDONMENT

77% OF ONLINE SHOPPERS SAY THEY HAVE WANTED TO TALK TO A

LIVE PERSON BEFORE BUYING.
Help your customers finish their purchase.
In case of a failed purchase, generate an automated call to them
and offer them help.

1. REDUCE CART ABANDONMENT

Logs on to ecommerce portal.
Fills her shopping
cart and checks
out. However, her
payment fails due
to a typo

Lets buy
something
!

Judy
e-commerce
portal makes
an API call to
send Judys
details to
Knowlarity

Dear Judy, You just tried

to make a purchase on
<insert e-commerce
portal name>. Please
press 1 to connect to our
customer care
representative, or 2 to
leave us feedback

Knowlarity
Server

2. VERIFY CASH-ON-DELIVERY ORDERS

CASH-ON-DELIVERY IS POPULAR BUT NOT WITHOUT RISKS.

Expend your resources man hours and money to deliver verified
cash on delivery orders only.
Generate an outbound call to your customer asking them to verify
their orders before dispatching their delivery.

2. VERIFY CASH-ON-DELIVERY ORDERS

DURING PURCHASE

Lets buy
something
!

Logs on to ecommerce
portal

Judy
Adds items to her
shopping cart and
checks out. She
selects Cash-OnDelivery as the
payment option.

Knowlarity
Server

e-commerce
portal makes
an API call to
send Judys
details to
Knowlarity

2. VERIFY CASH-ON-DELIVERY ORDERS

BEFORE DELIVERY

An automated
call is
generated to
Judy

Knowlarity
Server

Order status is
pushed to OMS
via API call

Dear Judy, You made a

purchase worth 500 USD
yesterday on <insert ecommerce portal name>.
Please press 1 to confirm,
2 to reject, and 3 to
speak to our customer
care representative

Judy keys in 2 and

rejects order

3. NEVER MISS A BUSINESS CALL

EVERY CALL IS IMPORTANT.

Greet your callers with a professional message.
Setup extensions on the fly, and forward calls to mobile or landline
number(s).
See call logs and recordings for every incoming and outgoing call.

3. NEVER MISS A BUSINESS CALL

3. NEVER MISS A BUSINESS CALL

SUPER RECEPTIONIST See CALL LOGS and RECORDINGS

Enter Call Missed to see

all missed calls

Click to listen to this

call recording

Click to call J ohn Tan

See logs of all inbound

and outbound calls

Click to see and hear all

voicemails
View call logs on mobile
interface too

3. NEVER MISS A BUSINESS CALL

SUPER RECEPTIONIST Configure as you desire

OTHER SOLUTIONS
Track ROI from advertising:
Advertise intelligently!
Use call tracking numbers to measure call volumes generated from different
advertising mediums (billboards, google ads, banner ads, etc)

Phone number verification:

Create a clean customer database.
Verify phone numbers by sending verification codes using voice calls.

Gather feedback:
Do you know how your users feel after getting a delivery or talking to a customer
care representative? Find out!
Generate an automated outbound call to your users and ask them for feedback via
open- and close-ended questions.

CUSTOMERS

KNOWLARITY IN NEWS

CEOs walk to work campaign

To improve city commuting

The next generation of IT

Superpowers are here

How to make a winning pitch by

showing a united front to investors

A potential crime situation

can be averted by reacting quickly

Knowlarity- winner of
The TIE Lumis 2013 award

KNOWLARITY FAMILY
About
Knowlarity is the pioneer of cloud telephony in India and creates state of the art products for SMEs &
Enterprises.The company makes business telephony reliable and intelligent by providing a suite of hosted
products that help businesses to improve their productivity. The company was incorporated in Aug 2009 and
has grown to a 350+ employee company with branches in Mumbai, Bangalore, Singapore and Gurgaon. With
over 6500 paid clients on board, the number of calls possibly made by Knowlarity is 1,00,000. And is
increasing everyday.

Investors

Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firms in the world. Sequoia
has invested over $6M in Knowlarity. They have previously made investments in companies like Google, Apple,
YouTube, LinkedIn and Justdial.

Awards

MANGEMENT TEAM
AMBARISH GUPTA, C.E.O.
Ambarish worked as a Strategy Consultant with McKinsey & Company in the United
States before returning to India to start Knowlarity Communications.
Ambarish received his MBA from Carnegie Mellon University in 2007 and Bachelors in
Computer Science from IIT Kanpur in 2000.

BIPUL PARUA, C.T.O.

Bipul has deep experience in technology with hands on experience as architect,
engineer, and technical manager. He worked for 8 years in multiple startups in Silicon
Valley.
Bipul received his Bachelors in Computer Science from IIT Kanpur in 1999.
SHRUTI AGGARWAL, C.F.O
Shruti has been instrumental in building the financial infrastructure of Knowlarity.
Being the custodian of our financials, she keeps a hawks eye on our accounts and
finances.
Shruti is a Chartered Accountant and a Company Secretary by profession and has
previously worked with a Big Four Audit Firm.
KRISHNAN K., C.X.O.
Krishnan is a rainmaker par excellence, with a stellar track record in general
management, and corporate strategy. He drives operations and excels in customer
experience deliverable. He graduated from IIT Madras, and followed it with a PhD in
Civil Engineering from Northwestern University, Evanston.

CONTACT US

Head Office:
Knowlarity Communication
India Private Limited

Chitra Kalra
Knowlarity
Communications

14th Floor, Building No.- 8,

Tower C,
DLF Infinity Towers, DLF
Cyber City, DLF Phase-2
Gurgaon- 122002
Haryana, India

E: chitra@knowlarity.com
M:(91) 9953030711
W:www.Knowlarity.com