Exchange Interview Questions and Answers

Exchange Interview questions and answers
Explain the Topology changes in Exchange servers?

In Exchange server 2003, we have one two server roles that is front end and back-end server
architecture
In Exchange server 2007, Exchange architecture changes and we have 5 key server roles that
depend on the functions it does. They are Edge Transport Server Role, Hub transport Server Role,
Client Access Server Role, Mailbox Server Role and Unified Messaging Server Role.
In Exchange Server 2010, there is no change in the topology, there is only changes in the key
architecture component in the Server role level
For example
Client Access Server, changes are
Storage access path
Introduction of RPC Client Access Service
Client RPC connection changes
Transport Server, changes are
Resiliency issues are removed
Shadow redundancy
Exchange Storage Engine changes
Increase in DB cache size and check point depth
Edge sync
Support for safe sender and blocked sender
Information leakage protection and control
Mailbox Server Role, changes are
Store schema changes
DB I/O size improvements
New message records management features
High Availability changes
Introduction of Database Availability Group
DAS supportable to reduce cost
Large mailbox support up to 10 GB
Support for Public Folders

1. What are the new features introduced in Exchange Server 2010 on overview perspective?
1. Protection and compliance
2. Anywhere Access
3. Flexible and reliable
2. Whats new in Protection and compliance?
Email Archiving
Protect Communication
Advanced Security
3. Whats new in anywhere Access?
1. Manage Inbox Overload
2. Enhanced Voice Mail
3. Collaborate efficiently
4. Whats new in Flexibility and reliability?
Continuous Availability
Simplified Administration
Flexible deployment of Exchange Server 2010
5. Explain the E-Mail Archiving feature in Compliance?
We can set email retention mail policy from end user level
Message expiration
We can search for individual or Multi user mailboxes from compliance officer perspective
6. Exchange the protection features in Exchange Server 2010?
Hub Transport Server provides
1. Automatically protect Messages with the centralized Rights Management Service
2. Automatic Content Based Protection
3. Transport rule action to apply template to E-Mail or Voice Mail
4. Support for scanning of attachment
5. Internet confidential and DO NOT Forward E-Mail Polices
6. Information Protection Cross PC, Web and Mobile devices
7. What are the Advanced Security features in Exchange Server 2010?
Exchange server 2010 comes up with the advance security feature of stopping malicious software
and spam from enter into the message environment
1. We can have Forefront Security to have this advance security, which has
2. Multiple scan engines throughout the corporate infrastructure
3. Easy to use management console provides central configuration and operation
8. Whats New in Anywhere Access?
Manage inbox overload using enhanced conversation view and filtering the messages
Mail Tips if no permission to send mail, popup will show mail tips to reduce NDRS
Can access Voice Mailbox with features like
1. Audio play back
2. Text preview
3. Quick option to add the user to contacts and phone number
Auto attend we can manage auto attend, define personalized voice menu
9. What are the supportable clients for Exchange Server 2010?
Desktop office 2007 and entourage MAC
WEB OWA, OFFICE outlook web access, IE, Firefox and safari
Mobile office outlook mobile, windows mobile, and Exchange active sync for third partys
10. What are the outlook features now introduced to mobile devices?
1. Auto complete cache used email address in OWA in cache will be shared mobile
2. Conversation view if any change in messages on outlook that will be applied to Mobile
3. Contact to see the availability of the users
4. Voice Mail Preview see voice mail
5. Send and receive text message in OWA and mobile
6. Admin can control which mobile devices can connect
7. Downloadable mobile devices
11. What is universal Inbox In OWA?
Its provides a solution to have one E-Mail inbox for EMail, Text messages and Voice messages
Can have multiple E-Mail accounts in one OWA window
12. What is federation?
Federation is new feature in Exchange server 2010 to share the company users calendars to the
partners. A trust relationship to be made to have this feature
13. What is continuous availability feature in Exchange Server 2010?

In Exchange Server 2007, we have server to server failover scenarios, and we need to use failover
clustering to configure the HA options which is very difficult to manage
In Exchange Server 2010, HA modified to Database level which provides quick recoverability in disk
and database failures. We can have multiple database copies up to 16 mailbox copies in a database
availability group. Admin have replicate mailbox copies up to 16 replicated copies. Capabilities of
having CCR and SCR into single platform
14. Continuous availability in user level?
If a mailbox move is happening, the users will be stay online and there wont be be any discontinuity
in sending or receiving mails
15. Explain the administration option in Exchange Server 2010?
Exchange Server 2010 provides simplified administration by providing options like
1. Compliance office can easily search for mailboxes
2. HR can easily update the user information
3. Help desk can easily manage mailbox quotas
4. User can easily track the status of the message easily
5. User can easily create own Distribution group
6. User can modify the contact information
16. What are the storage options supported in Exchange Server 2010?
Exchange Server 2010 can support the DAS and Also JBOD disks its because of the HA option
depends only on the Database level
1. Why Archive?
1. Growing E-Mail Volume everyone wants to have more E-mail because of this the storage,
Backup disk should be increases
2. Performance and storage issue increase in Storage costs
3. Mailbox quota users are forced to manage quota
4. PSTs quota management often results in growing PSTs outlook Auto Archive
5. Discovery and Compliance issues PSTs difficult to discovery centrally, regulatory retention
schedules contribute to further volume/storage issues
2. How Archiving improved in Exchange Server 2010?
Archiving improved by providing larger mailbox architecture, simple migration of PSTs back to server,
discovery options, retention policies and legal hold.
Large mailbox Architecture maintains performance and provides option for DAS-SATA storage to
reduce costs
Archiving enables simple migration of PSTs back to server. If the archiving option sin enabled for a
user, a new Mailbox will be created to the user name archive in which the user can set retention
policies to move the mails to archive mailbox or the admin can set retention policies for the user
mailbox.
Archiving simplifies discovery, retention and legal hold
3. What are the archiving options introduced in Exchange Server 2010?
1. Personal Archive secondary Mailbox Node, they are the PST files of primary Mailbox
2. Retention Policies folder/item level and archive/delete policies
3. Multi-Mailbox search Role based GUI, admin can assign this permission to legal team
4. Legal Hold monitor or control a user from delete a mail by legal hold and searchable with Multi
Mailbox Search
5. Journaling Journal de-duplication (unwanted journaling on distributed mails). One copy of
journal per database and
6. Journal decryption HT role will do the decryption and send the decrypted copy for journaling
4. What is personal archive in Exchange Server 2010 archiving?
It is a Secondary mailbox that is configured by the administrator, this appears along with users
primary mailbox in outlook or OWA, and the PST files can be dragged and dropped to personal
archive Mailbox. Mails in Primary mailbox can be moved automatically using Retention policies.
Archive quota can be set separately from primary mailbox
5. What are retention policies? And what we can do with retention policies in Exchange Server
2010?
Retention policy is an option to move/ delete certain mails by applying rules. We can set retention
policies at Item or Folder level. Policies can be applied directly within e-mail. We can set expiration
date stamped directly on e-mail. Policies can be applied to all email within a folder. We can configure
delete policy to delete the mail after certain period and Archive policies to move certain mails with
the certain period to archive mailbox
6. What are the Retention Policies in Exchange Server 2010?
1. Move Policy automatically moves messages to the messages to the archive Mailbox with the
options of 6 months, 1 year, 2 years, 5 years and never 2 years is default. Move mailbox policies
helps keep mailbox under quota. This works like outlook Auto Archive without creating PSTs
2. Delete Policy automatically deletes messages. Delete policies are global. Removes unwanted
items
3. Move + Delete policy automatically moves messages to archive after X months and deletes from
archive after Y Months. We can set policy priority: Explicit policies over default policies; longer
policies apply over shorted policies
7. What is Multi Mailbox Search?
This option delegated access to search to HR, compliance, legal manager. Administrator has to
provide access permission on to use this feature, this will provide an option to search all mail items
( email, IM contacts, calendar) across primary mailbox, archives. The filtering option in Multi Mailbox
search includes sender, receiver, expire policy, message size, send/receive date, cc/bcc, regular
expressions, IRM protected Items
8. What are E-Discovery features?
Following are the E-Discovery features introduced in Exchange Server 2010
1. Search specific Mailboxes or DLS
2. Export search results to a mailbox or SMTP Address
3. Request email alert when search completes
4. Search results organized by per original hierarchy
Lot more will be added in the original release
9. What is Legal Hold and what are the features in Legal Hold?
New feature in Exchange Server 2010 to monitor or control a user from deleting a Mail or Mailbox,
the features available in Legal Hold are
1. Copy edited and deleted item this option is in Exchange server 2007 to hold the auto deleted
items
2. Set duration for auto delete indefinite or specify time period
3. Auto alert notification sends alerts to users that they are on hold, eliminates manual process
4. Search dumpster use Multi Mailbox search to retrieve deleted/edited items indexed in dumpster
folder
10. What is journaling and what are the journaling features in Exchange Server 2010?
Journaling is an option to track mails from particular user or from a group of users. The New
Features in Journaling for Exchange server 2010 are
1. Transport Journaling ability to journal individual Mailboxes or SMTP address and also this gives
a detailed report per To/Cc//Bcc/Alt-Recipient and DL expansion
2. Journal report de duplication reduces duplication of journal reports. Exchange server 2010
creates one report per message
11. What is journal decryption?

Journal decryption is a new feature in Exchange Server 2010, if a user sends an encrypted message
to recipient and if journaling was enabled for that user, then the Hub transport Server decrypts the
message and sends that decrypted message for journaling. The intended recipient will receive the
encrypted message
12. What is Set Quota in Archive management?
With Mailbox quota Management, we can assign mailbox size for a user. This option can be enabled
from the properties of the user account, and the default settings to Mailbox quota is 10 GB
1. What is federated sharing?
Federated Sharing allows easy sharing of availability information, calendar, and contacts with
recipients in external federated organizations
2. What are the options shared in federated sharing?
1. Free busy information
2. Calendar and contact sharing
3. Sharing policy
3. How federated sharing works in Exchange server 2010?
4. Explain the operation of federation?
5. What are the benefits of federation?
Allow users to act on behalf of specific user
Specific user identified by E-mail address
User not prompted for credentials
Reduces explicit trust management
No AD trusts, service to cloud accounts to manage
Minimizes certificate exchanges
Verifies domain ownership
6. Explain the federation commands in Exchange server 2010?
Establish federation trust = New-federation Trust
Install signing certificate on CAS servers
Exchange certificate with federation gateway
Prove domain ownership = domainname.com IN TXT AppId = xxxxxxxx

Create DNS TXT record
Add domain to trust = set-federatedOrganizationIdentifier
Add-federatedDomain
Must be accepted domain
7. How to establish federated sharing in Exchange Server 2010?
1. Create trust with certificate exchange
2. Prove domain ownership
3. Add domains
8. What is Microsoft Federation Gateway?
Exchange Server 2010 uses Microsoft Federation Gateway (MFG), an identity service that runs in
the cloud, as the trust broker. Exchange organizations wanting to use Federation establish a
Federation Trust with MFG, allowing it to become a federation partner to the Exchange organization.
The trust allows users authenticated by Active Directory , known as the identity provider (IP), to be
issued Security Assertion Markup Language (SAML) delegation tokens by MFG. The delegation
tokens allow users from one federated organization to be trusted by another federated organization.
With MFG acting as the trust broker, organizations are not required to establish multiple individual
trust relationships with other organizations. Users can access external resources using a single signon (SSO) experience
9. What is Federation Trust?
A Federation Trust is established between an Exchange organization and MFG by exchanging the
organizations certificate with MFG, and retrieving MFGs certificate and federation metadata. The
certificate is used for encrypting tokens
10. What is Sharing Policy?
Sharing policies allow you to control how users in your organization can share calendar and contact
information with users outside the organization. To provision recipients to use a particular sharing
policy
Prerequisites to create a Sharing Policy
A federation trust has been created between your Exchange 2010 organization and Microsoft
Federation Gateway, and the Federated Organization Identifier is configured.
Although you can create a sharing policy for any external domain, recipients from the specified
domain can access your users information only if they have a mailbox in an Exchange 2010
organization and their domain is federated

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Exchange Server 2010 Interview Questions

Mailbox Server Role
1. Explain the Mailbox Server in Exchange 2010 and its function?
The Mailbox Server role is the heart of your Exchange Server 2010 environment. This is
where the Mailbox Database and Public Folder Database are installed.
In previous versions of Exchange Server, Outlook MAPI connections are connected directly
to the Mailbox Server Role, but with Exchange Server 2010 this is no longer the case, the
MAPI endpoint is moved to client access server role to reduce the load on mailbox server
role
The Mailbox Server Role does not route any messages, it only stores messages in mailboxes.
For routing messages, the Hub Transport Server role is needed. This latter role is
responsible for routing all messages, even between mailboxes that are on the same server,
and even between mailboxes that are in the same mailbox database.
2. What are the core changes related to Mailbox Server role in Exchange 2010?
MAPI end point where the exchange clients connect the mailbox server role to access
the emails has been moved to client access server role
Ability to move a mailbox while the end user is still accessing it
Additional parameters added to allow users to create and manage their own
distribution groups in Outlook Web App and Exchange 2010
Ability to send mail to recipients from the Exchange Management Console
In Outlook 2010 and Outlook 2007, Autodiscover automatically loads any mailbox
for which a user has been granted full access permission (SP1). Users cant control or
disable this behavior.
Ability for users to share information, such as calendar free/busy information and
contacts with users who reside in a different organization - federated sharing
Deprecated storage groups, which means storage group concepts are removed
Mailbox databases no longer connected to the server object
Improvements in Extensible Storage Engine (ESE) for high availability, performance,

and database mobility
3. What happened to LCR, CCR, SCC and SCR in Exchange Server 2010?
Exchange 2010 includes many changes to its core architecture. Exchange 2010 uses an
enhanced version of the same continuous replication technology introduced in Exchange
2007. Exchange 2010 combines the key availability and resilience features of CCR and SCR
into single high availability solution which handles both onsite data replication and offsite
data replication called Database Availabilty Group. LCR its been completely removed and
the CCR and SCR concpets are incorporated into a single term DAG
Mailbox servers can be defined as part of a database availability group (DAG) to provide
automatic recovery at the individual mailbox database level instead of at the server level.
Each mailbox database can have up to 16 copies.
4. Inform some new features related with Mailbox Server in Exchange 2010?
Below are few new features related to mailbox server role in exchange server 2010.
MAPI connections to Mailbox Database is completely removed and the MAPI connection
comes through Client Access Server, but Public Folder access directly comes to Mailbox
Database
New concept of High Availability concept called Database Availability Group
Mailbox Database can be replicated up to 16 copies in different Server with in a DAG
Database Availability Group Member Server can hold other server roles
5. Can you explain the changes related to mailbox server in Exchange 2010
SP1?
Some of the changes introduced in exchange server 2010 sp1 related to mailbox server roles
are
You can now have a user's primary mailbox and archive mailbox on separate databases.
In Microsoft Office Outlook 2010 and Outlook 2007, Autodiscover automatically maps to
any mailbox for which a user has full access permissions.
Importing and exporting mailbox data has been improved so that you can import or
export .pst files in an asynchronous process using the Microsoft Exchange Mailbox
Replication service.
When a mailbox move is completed, the mailbox on the source database is not deleted .
Exchange 2010 SP1 now soft-deletes the mailbox on the source database, so you can recover
the mailbox in the event of a Mailbox server failover or data loss.
A new cmdlet has been added that you can use to modify the mailbox folder permissions.
The Set-MailboxFolderPermission cmdlet updates folder-level permissions for all folders
within a user's mailbox.
6. How the address book gets generated? What is the role of mailbox Server in
address book generation?
Its the Microsoft Exchange System Attendant service running on the mailbox server role
that first produces the OAB data. The specific mailbox server that produces the initial data
depends on which server has been configured to generate the OAB. It is possible to navigate
to the \Program Files\Microsoft\Exchange Server\V14\ExchangeOAB folder to view the
actual OAB files. Before the OAB data is written to the files found in the Exchange OAB subfolders, it is actually constructed in the %TEMP% folder first.
The OAB files generated on the mailbox server, still need to be distributed to the client
machines, Since the client machines do not connect to the mailbox server to download the
OAB when considering web-based distribution, clearly another process is involved which is
performed by the Client Access Server role.
7. What is a move request and how it work? What are services involved in
moved request?
The whole approach to moving mailboxes in Exchange 2010 revolves around the feature
known as move requests. A move request is created by the Exchange administrator using
either the Exchange Management Console or the Exchange Management Shell.
Moving mailboxes within the same forest is referred to as a local move request.
Moving mailboxes across forests are referred to as remote move requests.
Move requests are processed by two services:
Microsoft Exchange Mailbox Replication Service: When you use the move request cmdlets
to move mailboxes, MRS processes the move process. As stated earlier, MRS resides on an
Exchange 2010 Client Access server and is the service that moves mailboxes from the source
database to the target database. In Exchange 2007, the mailbox move is performed by the
Move-Mailbox cmdlet. By using a service as the agent of the move, mailboxes can be moved
while simultaneously remaining accessible to users. During the move, you can view, cancel,
and manage the move request from any Exchange 2010 server in the organization.
MRS constantly checks for all move requests in its own Active Directory site. In addition,
there's a sharing mechanism between all instances of MRS so that no two servers will
attempt to perform the same move request.
All MRS instances in an Active Directory site work together so that database and Client
Access server throttling is handled across all instances of MRS. MRS throttling is controlled
by a configuration file.
Microsoft Exchange Mailbox Replication Proxy Service: In addition to MRS, the MRSProxy
service is installed on every Exchange 2010 Client Access server. MRSProxy helps to
facilitate cross-forest move requests and runs on the remote forest's Exchange 2010 Client
Access server. However, MRSProxy is disabled by default. You need to turn on the
MRSProxy service on the remote forest.
8. What is a DAG and Explain DAG in simple?
A DAG is the base component of the high availability and site resilience framework built
into Exchange 2010. The database availability group (DAG) is a set of up to 16 Microsoft
Exchange Server 2010 Mailbox servers that provide automatic database-level recovery from
a database, server, or network failure. Mailbox servers in a DAG monitor each other for
failures. When a Mailbox server is added to a DAG, it works with the other servers in the
DAG to provide automatic, database-level recovery from database, server, and network
failures.
9. Explain how the DAG works?
A DAG is designed to use the built-in continuous replication feature to replicate mailbox
databases among servers in the DAG.
How Database replication Work: It exactly works the same way as CCR and SCR Concept in
Exchange Server 2007, where we will seed the database and then the log shipping process
will take into effect to update the database of passive server storage group from the active
server storage group by replicating the log file via Microsoft Exchange Replication Service
How the Failover occurs for DAG: It exactly works the same way as CCR and SCR Concept
in Exchange Server 2007, same working process has been carried out here in the DAG
Concept. Where we will have majority node configured. Example two or more Exchange
Server configured as DAG and all of them will have their own information about the
availability and active partner status apart from this we will have one more server which can
be exchange server or any member server in which we will create one folder called as FSW
(File Share Witness) and then we will set the appropriate permission.
How Active and Passive node role are decided in Exchange Server 2010: As you know that
Exchange Server 2010 is no more the part of the cluster resource model where we need to
setup the cluster resource for exchange. Instead of that Exchange Server 2010 has its own
mechanism which will configure the cluster base HA by associating the exchange database
with Windows Failover Clustering. This new component is called as Active Manager. The
Active Manager replaces the cluster resource model and fail-over management feature
which was there in previous versions of Exchange Server. Active Manager will run on all
member servers which are part of DAG.
10. What are Primary Active Manager and Standby Active Manager?
DAG consists of two types of manager:
Primary Active Manager (PAM) This active manager will decide which server is going to
hold the primary active database and will keep the track of rest of the passive server
database. It will also hold the specific exchange related clustered quorum information.
Standby Active Manager (SAM) It will keep a track of server or database failure, if
detected it will update the PAM so that PAM will decide who is going to own the primary
database role.
11. Explain the Log file shipping Process in DAG?
Replication of the log shipping and seeding still uses the same technology which is called
Continuous Replication however it runs at the database level. Exchange 2010 uses TCP/IP
for copying of log files and seeding. The DAG uses 64327 ports for replication by default, but
you can change the port.
The basic arrangement for log shipping is simple: A transaction log file is generated on a
source server and is pushed to the servers that contain database copies in Exchange 2010. It
is the Microsoft Exchange Replication Service that is responsible for transferring data.
12. What is Incremental Reseeding?
In Exchange Server 2007 whenever the existing log files of active node is out of sync from
the passive node we need to delete the database on the passive node and then we need to
start the replication process from the scratch which will increase the network bandwidth
consumption and till the data gets completely replicated we are under risk. Now with the
incremental reseeding function what going to happen is whenever the log files are out of
sync the database will be compared with the active node and only the missing changes will
be written on the passive node of the database.
Log File encryption and Compression- This is the new settings which are enabled by default
in Exchange Server 2010 HA and the default setting is set for inter-subnet. So the data
replication between the servers is compressed and encrypted
13. What are the advantages over the legacy High Availability Solution?
Cost -One of the major key benefit is cost involvement has been reduced. If we want to have
HA in Exchange 2007 we need to have atleast 4 servers where we need to have two servers
dedicated only to MBX server role, with exchange server 2010 you dont require any
dedicate servers. Administrator can configure DAG on any server which can also have the
CAS & HUB Server deployed on it.
Easy Deployment - We dont require having Windows Cluster setup, we just need to install
failover cluster component in the OS, while configuring DAG, it will automatically create a
cluster group where cluster task is being eliminated
Incremental Deployment We can go for HA whenever we require it. Let say we are having
simple exchange setup, later we decided to have HA, all we have to do is bring another and
configure DAG between the existing one and new one.
No more requirement of moving the entire server databases to another node in the case of
single database issue. One of the major improvement what we have in Exchange server 2010
is database has been moved from Server Level to Organization Level which means if we have
single database issue only the single database will be taken over by the another node
instead of entire database.
Backup less solution If we are going with Exchange Server 2010 HA then we are going to
have copy of the same database on multiple servers which will reduce the burden of backing
the database on daily basis but for this it is recommend to have atleast 3 copy of the same
database.
14. How the Calendar repair assistant component works in Exchange 2010?
The interesting aspect about CRA is that, most of the time it runs without any administrator
intervention. This simplifies collaboration within an organization. In Exchange 2010, the
Calendar Repair Assistant was developed to work on the mailbox server side. CRA runs
within the Exchange Mailbox Assistant service and detects and fixes any discrepancies using
a special algorithm for comparing the organizer's and the attendee's items respectively.
Most importantly, CRA runs in silent mode on the user's outlook calendar, meaning that the
user will only be notified about adjustments in his/her calendar items. CRA is configured to
run by default on every mailbox but can also be disabled for specific user accounts.
CRA can be configured to run on a specific time schedule. When CRA runs, it compares the
organizer's calendar item to the attendee's calendar item by running consistency checks. If
any of the organizer's/attendee's check operations fails due to inconsistencies, a fix is
performed on the respective calendar item. Corrections are merged so as not to override
item properties or data. An E-mail describing what was fixed is then placed in the attendee's
deleted items folder.
15. Explain Exchange Search? What is difference between Exchange Search
and Store Search?
Exchange Search is different from full-text indexing available in Exchange Server 2003.
Improvements were made to performance, content indexing, and search. New items are
indexed almost immediately after they're created or delivered to the mailbox, providing
users with a fast, stable, and more reliable way of searching mailbox data. In Exchange 2010
and Exchange Server 2007, content indexing is enabled by default on all mailbox databases,
and there's no initial setup or configuration required.
16. What is Single Item Recovery? What are the changes in Dumpster 2.0?
Exchange Search allows you to quickly search text in messages through the use of pre-built
indexes. Exchange Store Search, however, is based on a sequential scan of all the messages
in the search scope instead of using the pre-built indexes The following list describes some
of the other differences between Exchange Search and Exchange store search:
Exchange Search is faster than Exchange store search
Exchange Search is based on words, phrases, and sentences. Exchange store search is based
on a stream of bytes. This means that Exchange Search will ignore punctuation and spaces,
and is also not case sensitive, whereas Exchange store search will find only an exact match
of all characters.
Exchange Search searches within attachments types that are supported by the installed
filters. Exchange store search does not search within attachments.
Exchange Search uses its full-text index to locate records. Exchange store search performs a
serial scan of the entire folder.
Exchange Search is not case sensitive. Exchange store search is case sensitive.
Exchange Search can be used only for text searches. Exchange store search supports the full
set of MAPI restrictions, which includes non-text property types such as date and time.
17. Explain the 3 folders in Dumpster 2.0 in Exchange 2010?
Deletions, Versions and Purges are the 3 folders in Dumpster 2.0
Deletions - This subfolder contains all items deleted from the Deleted Items folder. (In
Outlook, you can soft delete an item by pressing Shift+Delete.) This subfolder is exposed to
users through the Recover Deleted Items feature in Outlook and Outlook Web App.
Versions - If either litigation hold or single item recovery is enabled, this subfolder contains
the original and modified copies of the deleted items. This folder isn't visible to end users.
Purges - If either litigation hold or single item recovery is enabled, this subfolder contains
all items that are hard deleted. This folder isn't visible to end users.
18. What is the use of email address policy and how long it will take the newly
created email address to appear in GAL and OAB?
For a recipient (which include users, resources, contacts, and groups) to send or receive email messages, the recipient must have an e-mail address. E-mail address policies generate
the primary and secondary e-mail addresses for your recipients so they can receive and send
e-mail. By default, Exchange contains an e-mail address policy for every mail-enabled user.
The default policy specifies the recipient's alias as the local part of the e-mail address and
uses the default accepted domain. The local part of an e-mail address is the name that
appears before the at sign (@). However, you can change how your recipients' e-mail
addresses will display. For example, you can specify that your recipients' e-mail addresses
display as firstname.lastname@contoso.com. Furthermore, if you want to specify additional
e-mail addresses for all recipients or just a subset, you can modify the default policy or
create additional policies.
By default, Exchange OAB generation server will generate OAB update files everyday at 5:00
AM and Outlook clients update the OAB file every 24 hours (if it is running time after last
OAB downloading).
19. What happen to import and export-mailbox commands?
Importing and Exporting Mailbox Data in Previous Versions of Exchange i.e Exchange
Server 2007 and the release to manufacturing (RTM) version of Exchange 2010 use the
Import-Mailbox and Export-Mailbox cmdlets to import and export .pst files. That is now
replaced by Import and Export Requests
What are the limitations in using export-mailbox or import-mailbox cmdlets:
You must install Outlook on an Exchange server dedicated to importing and exporting
mailbox data. As a result, you must purchase both an Exchange and an Outlook license
solely for this purpose.
The .pst file must reside on the server dedicated to importing and exporting mailbox data.
The import or export operation is performed by the related cmdlet, and content in the .pst
file moves through the dedicated server. Therefore, you can't shut down the session until the
import or export is complete.
20. What is advantage of Import and Export request command?
The following are advantages to using import and export requests in Exchange 2010 SP1:
A .pst provider is included in Exchange 2010 SP1 that can read and write .pst files.
Import and export requests are asynchronous. The process is performed by MRS, which
takes advantage of the queuing and throttling frameworks.
The .pst files can be imported directly to a user's personal archive.
Multiple .pst files can be imported or exported at the same time.
Import and export cmdlets can be run against any Exchange 2010 SP1 server in your
organization.
The .pst files can reside on any shared network drive accessible by your Exchange servers.
21. Explain the OAB generation in Simple?
Offline Address book allows user to download the address book offline into the local
machine. It helps to query the address book when you are not connected to the network. Its
a complete copy of the global Address book.
Lets understand how the OAB is generated, synchronized and available for distribution for
the outlook users.
One Mailbox Server in the Organization is identified as OAB Generation Server. This is first
mailbox server in the organization or any mailbox server assigned with the OAB generation
role during the later stage.
OABGen service running on the mailbox server helps to generate, creates and updates OAB
files. OABGen service is part of the System Attendant Service. All OAB Generated file by
default will be located at path \Program Files\Microsoft\Exchange
Server\V14\ExchangeOAB.
OABGen communicates with the active directory and generates the address book for
mailbox, contact and other exchange resources in the Exchange organization.
OAB files in the mailbox server are compressed file with the extension .LZX format.
There are two ways for Distribution in Exchange 2010. They are through web based
distributions and through public folder distribution.
Web based distribution is only supported with outlook 2007 clients and higher.
OAB distribution through public folder is supported by any version outlook.
OAB files are generated in Exchange 2010 Mailbox servers and outlook do not connect
directory to the mailbox servers. The solution approach is to use Client Access Server role
with web based distribution.
On the Client Access Role server, a virtual directory called OAB runs with in the default web
site. This virtual helps in distributing the OAB
Microsoft Exchange File Distribution Servers polls the OABGen Server and copies the OAB
data from the mailbox servers to CAS server. Once this is complete OAB data is copied then,
only if there is any update that data is synchronized with CAS server. The synchronization or
pol frequency is 8 hrs by default and you can change it if required using PowerShell cmdlets.
22. What happened to public folders in Exchange Server 2010?
In Exchange Server 2010, public folders are an optional feature. If all client computers in
your organization are running Microsoft Outlook 2010 or Office Outlook 2007, there are no
dependencies on Public Folders. For features such as free and busy information and offline
address book (OAB) downloads. Instead of using public folders for OAB downloads free/
busy information in Exchange 2010 are serviced by the Auto discover service, the Microsoft
Exchange System Attendant service, and the Microsoft Exchange File Distribution service.
23. What is a disabled mailbox and soft deleted mailbox? How the soft deleted
mailbox retain in mailbox server?
A disconnected mailbox is a mailbox object in the Exchange store that isn't associated with
an Active Directory user account. Disconnected mailboxes remain in the Exchange database
for the duration specified in the deleted mailbox retention settings for the mailbox database.
By default, disconnected mailboxes are retained for 30 days. During this retention period, a
mailbox can be recovered by connecting it to a new or existing Active Directory user
account.
There are two types of disconnected mailboxes:
Soft-deleted mailboxes when mailboxes are moved from a Microsoft Exchange Server 2010
Service Pack 1 (SP1) database to any other database, Exchange doesn't fully delete the
mailbox from the source database upon completion of the move. Instead, the mailbox in the
source mailbox database is switched to a soft-deleted state. With soft-deleted mailboxes, you
can use the MailboxRestoreRequest cmdlet set to access mailbox data during a mailbox
restore operation. Soft-deleted mailboxes are retained in the source database until either the
deleted mailbox retention period expires or until the Remove-StoreMailbox cmdlet is used
to purge the mailbox.
Disabled mailboxes When a mailbox is disconnected or removed using the Disable-Mailbox
or Remove-Mailbox cmdlet, Exchange retains the deleted mailbox, and the mailbox is
switched to a disabled state. With disabled mailboxes, you can recover mailbox data without
having to restore the entire mailbox database. Disabled mailboxes are retained in the
mailbox database until the deleted mailbox retention period expires or until the mailbox is
permanently deleted. For more information
24. You have connected a disconnected mailbox, but the problem is archive
mailbox does not appear after connecting the mailbox? How you will restore
the archive mailbox of a disconnected user?
If we want to connect a disconnected personal archive to the current owner of the mailbox
with the personal archive, we just need to use the Archive parameter:
Connect-Mailbox Identity <MailboxID> -Database <DatabaseID> -Archive
Because we are connecting a disconnected personal archive, use the DisplayName with the
Online Archive - prefix.
25. What are the requirements to configure a Database Availability Group?
General Requirement
Member must be in same AD domain
Not supported for mailbox role on AD Server i.e DC

Software requirement
Require WFC (failover clustering) but there is no prerequisite setup before deploying DAG
All the member of a DAG should run the same version OS
OS should be running with Windows 2008 EE or Windows 2008 EE R2
26. Explain Dial Tone portability and Database portability in Exchange Server
2010?
Dial Tone portability - In the case of a complete server failure, an empty dial tone mailbox
database can be created on a new server, enabling users to send and receive e-mail while
recovery is underway
Database portability- Database portability is a feature that enables a Microsoft Exchange
Server 2010 mailbox database to be moved to or mounted on any other Mailbox server in
the same organization. By using database portability, reliability is improved by removing
several error-prone, manual steps from the recovery processes. In addition, database
portability reduces the overall recovery times for various failure scenarios.
Note: Database portability is for Exchange 2010 mailbox databases only. Public folder
databases are not portable
27. A database has been corrupted in a 2 node DAG, you have to bring the
database up and running, how you will achieve it?
If we are talking about logical corruption then yes it will replicate but this will not make the
database go offline it gets solved with Mailbox Repair Request.
Command: New-MailRepairRequest
More serious corruption is caused by faulty hardware and is often causing bits on disk being
changed. These are not replicated since replication has already taken place. Database can
still be running or may cause a failover when this happens. Reseed from a good copy to
replace the bad copy is the solution here.
28. Newly created users are not visible in outlook, what you will do?
Method 1: Run Outlook in Online mode
Method 2: Use GAL instead of OAB-select "All Contacts" in the Drop-down list in Address
Book in Outlook.
Method3: Force the OAB update
Right click the OAB file in EMC and then select "Update"; wait for about 15-30 minutes
Restart "File Distribution Service" in CAS server role, wait for another 15-30 minutes
In Outlook clients, click "Send/Receive" and then select "Download address book"
29. What are the services related to mailbox server role and inform its
function?
Below are the services available and running on Exchange Server 2010 Mailbox Server
Microsoft Exchange Active Directory Topology- MSExchangeADTopology
Provides Active Directory topology information to Exchange services. If this service is
stopped, most Exchange services are unable to start. This service has no dependencies
Microsoft Exchange Information Store- MSExchangeIS
Manages the Exchange Information Store, This includes mailbox databases and public
folder databases. If this service is stopped, mailbox databases and public folder databases on
this computer are unavailable. If this service is disabled, any services that explicitly depend
on it will fail to start. This service is dependent on the RPC, Server, Windows Event Log, and
Workstation services.
Microsoft Exchange Mail Submission Service- MSExchangeMailSubmission
Submits messages from the Mailbox server to Exchange 2010 Hub Transport servers, This
service is dependent upon the Microsoft Exchange Active Directory Topology service.
Microsoft Exchange Mailbox Assistants - MSExchangeMailboxAssistants
Performs background processing of mailboxes in the Exchange store. This service is
dependent upon the Microsoft Exchange Active Directory Topology service.
Microsoft Exchange Replication Service -MSExchangeRepl
Provides replication functionality for mailbox databases on Mailbox servers in a database
availability group (DAG). This service is dependent upon the Microsoft Exchange Active
Directory Topology service.
Microsoft Exchange Replication Service MSExchangeRepl (Optional)
Provides replication functionality for mailbox databases on Mailbox servers in a database
availability group (DAG). This service is dependent upon the Microsoft Exchange Active
Directory Topology service.
Microsoft Exchange RPC Client Access MSExchangeRPC (Optional)
Manages client RPC connections for Exchange. This service is dependent upon the
Microsoft Exchange Active Directory Topology service.

Microsoft Exchange Search Indexer MSExchangeSearch(Optional)
Drives indexing of mailbox content, which improves the performance of content search.
This service is dependent upon the Microsoft Exchange Active Directory Topology and
Microsoft Search (Exchange Server) services.
Microsoft Exchange Server Extension for Windows Server
Backup - WSBExchange(Optional)
Enables Windows Server Backup users to back up and recover application data for
Microsoft Exchange. This service has no dependencies.
Microsoft Exchange Service Host MSExchangeServiceHost
Provides a host for several Exchange services. On internal server roles, this service is
dependent upon the Microsoft Exchange Active Directory Topology service.
Microsoft Exchange System Attendant- MSExchangeSA
Forwards directory lookups to a global catalog server for legacy Outlook clients, generates email addresses and OABs, updates free/busy information for legacy clients, and maintains
permissions and group memberships for the server. If this service is disabled, any services
that explicitly depend on it will fail to start. This service is dependent on the RPC, Server,
Windows Event Log, and Workstation services.
Microsoft Exchange Throttling- MSExchangeThrottling
Limits the rate of user operations. This service is dependent upon the Microsoft
Exchange Active Directory Topology service.
Microsoft Exchange Transport Log Search MSExchangeTransportLogSearch(Optional)
Provides remote search capability for Microsoft Exchange Transport log files.
Microsoft Search (Exchange Server)- msftesql-Exchange
This is a Microsoft Exchange-customized version of Microsoft Search. This service is
dependent on the RPC service.
Exchange Server 2010 Installation and

Configuration Interview Questions
1. What is an Exchange Server 2010?
Exchange Server 2010 is the latest version of Microsoft email and calendaring software with
the option like Unified Communication, Secured email transfer, anywhere access, highly
available and an option to federated the company information with partners
2. What are the server roles available in Exchange Server 2010?

As like exchange server 2007, we have the same 5 server roles in Exchange Server 2010.
They are Mailbox, Client Access, Hub Transport, Unified Messaging and Edge Transport
Server roles.
3. Inform the prerequisites in common to install a Exchange server 2010?
Active Directory Prerequisites:
Domain Controller and Global Catalog Server - Installed with Windows Server 2003
Sp2 or Later
Domain and Forest Functional Level - Windows Server 2003 or later
Software Prerequisites:
Windows Server 2008 Sp2 or later
Dot Net Framework 3.5 SP1 with family Update
Windows Remote Management 2.0 and Windows Power shell 2.0
Microsoft filter Pack
NetTCPPortsharing serviceto be started and
The Roles and the features required to install exchange can be installed by run this
shell command - ServerManagerCmd -ip Exchange-Typical.xml Restart
4. What are requirement to install Exchange Server 2010 Management Tools?

Exchange Management Tools Can only be installed in Windows Vista SP2 and Windows 7
64 bit Machine and we need .Net framework 3.5 SP1 and IIS installed.
5. What are the permissions needed to install Exchange server 2010?
To install Exchange Server 2010 on an existing exchange environment, we need Schema
admin, domain admin and enterprise admin. If it is a new installation, we have to install the
role ADDS first and then install exchange 2010
6. What are the perquisites to install Mailbox Server Role in Exchange 2010?
After installing the Client Access Server and the Hub Transport Server, we have to install
Mailbox Server Role and the Prerequisites to install Mailbox Server roles are
NetTCPPortsharing to be started and
shell command - ServerManagerCmd -ip Exchange-MBX.xml Restart
7. What are the perquisites to install Client Access Server Role in Exchange
2010?
Client Access Server needs to be installed in the first place and the prerequisites to install
client Access Server are
shell command - ServerManagerCmd -ip Exchange-CAS.xml Restart
8. What are the perquisites to install Hub Transport Server Role in Exchange
2010?
After client Access Server role installation, Hub transport Server role can be installed with
the below prerequisites
shell command - ServerManagerCmd -ip Exchange-HUB.xml Restart
9. What are the perquisites to install Unified Messaging Server Role in

Exchange 2010?
Unified Messaging Server roles it is an optional server role, after installing MB, CAS and
HUB we can have this server role by having the prerequisites in place
shell command - ServerManagerCmd -ip Exchange-UM.xml Restart
10. What are the perquisites to install Edge Transport Server Role in Exchange
2010?
Edge Transport Server roles its an optional server role and if you are planning to have this
server role, we have to install the below prerequisites and the computer should not be joined
with Domain and ADLDS role needs to be installed
shell command - ServerManagerCmd -ip Exchange-Edge.xml Restart
11. If it possible to perform an in place upgrade to Exchange Server 2010 from

legacy version?
In place upgrade to Exchange server 2010 from Exchange server 2003 or Exchange server
2007 is not possible, either we have to perform a transition or migration.
12. Inform the exchange server 2010 server roles installation order?
Exchange Server 2010 has to be installed in this order
Client Access Server
Hub Transport Server
Mailbox Server Role
Unified Messaging Server - Optional - we can install edge server role if there is a
requirement
Edge Transport Server - Optional - we can install edge server role if there is a
requirement
13. You are having a single exchange server 2003 environment, your task is to
implement exchange server 2010. Give an Idea on the implementation?
If we are having exchange server 2003 and we planned to have exchange server 2010 in
place
Domain and Forest functional Level Needs to Upgraded to Windows Server 2003
Domain Controller and Global Catalog Server needs to be update with Windows
Server 2003 Sp2
Exchange 2003 function should not be mixed mode, it has to be native mode
We need a 64 bit server to install Exchange Server 2010 with the prerequisites
installed
First install Client Access Server and configure the OWA, OAB and Outlook
Anywhere virtual directories
Install Hub Transport Server and there is no need to create any routing group
connector from Exchange Server 2003 Bridge Head to Exchange Server 2010. Also,
there is no modifying any changes on SendReceive Connector.
Install Mailbox Server role and perform mailbox move and Public folders replication.
Set a OAB generation server and the distribution methods
Lot of task are to be performed, above point are just an rough idea, kindly follow the
below article - http://technet.microsoft.com/en-us/library/ff805040.aspx
14. You are having a single exchange server 2007 environment with all the
server roles installed, your task is to implement exchange server 2010. Give an
Idea on the implementation?
Its the same process as mentioned for the above question. Kindly follow the below
mentioned article to perform a move from Exchange Server 2007 to Exchange Server 2010
implementation - http://technet.microsoft.com/en-us/library/ff805041.aspx
15. What are the active directory requirements to implement exchange server
2010?
Below are the active directory requirements to implement Exchange Server 2010
Active Directory Prerequisites
Domain Controller and Global Catalog Server - Windows Server 2003 Sp2
Domain and Forest Functional Level - Windows Server 2003
16. What happened to public folders in Exchange server 2010?

Public folders are still announced as de emphasis state, which mean, we can have a public
folder database, if any outlook 2003 client are used, to have the free busy functionality and
the OAB distribution, we need the Public folder database in Exchange Server 2010
17. Inform the post installation steps in configuring Hub Transport Server if
the Hub Transport Server is going to send external emails?
After installing Hub Transport server there were few post installation tasks that are the be
followed, they are
Configuring Send Connector By default external emails wont go out, because of there is
no send connector created while installing Hub Transport Server. We have a created a new
send connector with * as Address Space
Configuring Receive Connector By default external emails will not come inside, because of
the restriction set initially when Hub Transport Server is installed. Set anonymous
authentication of the default receive connector to receive external emails
Configuring Anti Spam Agents Unlike Edge Transport Server, Anti spam agents are not
installed by default. We have to manually install anti spam agents
Configure Accepted domain and email address policy We can create the necessary email
address space as accepted domain and set an email address policy to use that new accepted
domain email address as the primary email address for all the users.
18. How you will install Edge Transport Server?
To install Edge Transport Server, we need to follow few things
The Edge Transport Server should not be member of your domain and it has to be in
DMZ
ADLDS role needs to be installed
Prerequisites like .Net Framework 3.5 SP1 needs to be installed and Net TCP port
sharing must be started
Install the Edge Transport Server by choosing custom installation
Create and Edge Subscription from Edge Transport Server an Import that to Hub
Transport inside domain.
19. Explain the services installed with respective server roles?

Following are the services installed in Exchange Server 2010
Mailbox Server related Services - IISAdmin, MSExchangeADTopology, MSExchangeIS,
MSExchangeMailboxAssistants, MSExchangeMailSubmission, MSExchangeRepl,
MSExchangeRPC, MSExchangeSA, MSExchangeSearch, MSExchangeServiceHost,
MSExchangeThrottling, MSExchangeTransportLogSearch, W3Svc, WinRM
Client Access Server related Services - IISAdmin, MSExchangeAB,
MSExchangeADTopology, MSExchangeFBA, MSExchangeFDS,
MSExchangeMailboxReplication, MSExchangeProtectedServiceHost, MSExchangeRPC,
MSExchangeServiceHost, W3Svc, WinRM
Hub Transport Server related Services - IISAdmin, MSExchangeADTopology,
MSExchangeEdgeSync, MSExchangeServiceHost,
MSExchangeTransport,MSExchangeTransportLogSearch, W3Svc, WinRM
20. What are the exchange server admin tools available in Exchange
Management Tools?
Below are the tools available in Exchange Management console under tools option
Configuration Management Tools
Best Practices Analyzer
Details Templates Editor
Public Folder Management Console
Remote connectivity Analyzer
Role Based Access Control user editor
Mail flow Tools
Mail flow troubleshooter
Message Tracking
Queue viewer
Routing Log viewer
Tracking log explorer
Performance Tools
Performance Monitor
Performance Troubleshooter
Unified Messaging Tools
Call Statistics
User call logs
21. How you will patch a client Access Array Server?

Lets take, if we are having 2 servers in a CAS array, we can patch the CAS array members by
following the below method
Issue a stop or drain stop to a first server of a client access array
Set the default state to be in Stopped State
Disable forefront protection
Disable monitoring
Update the server, once update is completed and back to normal, enable forefront
option, enable monitoring and set the default state to be state
Follow the same for the second server
22. How you will patch or install updates on the DAG member servers?
Follow the below steps perform windows or exchange patching on DAG servers
On a DAG, make sure which node is holding the active copy of the mailbox database
Perform a move of Active mailbox Database from the active node to passive node
Verify all the databases are mounted on Passive Node
Make sure no backups are in progress
Stop all the mailbox server related services
Disable monitoring
Update the active node (now it is passive) and reboot the server
Move all the active copy from passive copy (its active now) to active server
Verify all the database are mounted successfully on Active node
Enable monitoring
Perform update on passive server
23. Exchange server 2010 is installed with the Mailbox, Client Access, Hub
Transport and Unified Messaging Server roles, Management find that Unified
Messaging Server role is not needed, since it is a small environment. How you
will remove Hub Transport Server?
We can easily uninstallremove a server role by Program and features console. Only option to
addremove a server role its from Programs and Feature Exchange Server 2010 click
change to addremove a server role
24. How to configure Database Availability Group?
Make sure all the prerequisites to configure are installed correct on the member server and
install mailbox server role is installed and the DAG can be easily configured using below 3
steps
Create the Database Availability Group
Add members to the DAG
Add copies of databases
Note: Though we have an option to configure DAG on Exchange 2010 standard edition, if
the first member server on a DAG is a standard edition, then only the standard edition
server exchange 2010 servers can be added on a DAG. Same version of members servers can
only be added as member servers in DAG.
25.
How to configure Client Access Server Array?
To configure Client Access Server array, make sure the following 5 steps are followed
You must configure internal DNS entry for the name of the CAS array. This name
must be unique for the internal network.
You must configure Network Load Balancing. In this case i use Windows Network
Load Balancing technology.
Create the new Client Access Array.
Configure a mailbox database to use CAS Array ( RPC client Access Server property
on Mailbox Database)
Verify the Auto discover services is working with CAS Array
26. How to install Exchange Server 2010 Service Pack 1?
Prepare the Active Directory Schema with Exchange Server 2010 SP1 installation
media
Addition Patches are required to install Exchange Server 2010 SP1, get the details
from MS site and install all the perquisites before installation of Exchange 2010 SP1
Install the SP1 using this order -> Edge Transport Server -> Client Access Server ->
Hub Transport Server -> Mailbox Server and then the Unified Message Server role
If you are having DAG, Active the Passive copy on the second server and set the auto
activation on the first server in block block, then upgrade with SP1. Move back the
mailbox database to first server and update the second servers. change the auto
activation as before.
If Client Access Server Array is used, remove the first node from NLB update it with
SP1 and add it back to NLB. remove the second node from NLB -> Update it with SP1
and add it back to NLB
Exchange Server 2010 Edge Transport Server

Interview Questions
What is an Edge Transport Server in Exchange Server 2010?
Edge Transport role in Exchange Server 2010 is the mail routing server that typically sits at
the perimeter of the topology and routes mail in to and out of the Exchange organization
What are the changes are improvements in Edge Transport Server when compared with
Exchange 2007?
What are the prerequisites to install an Edge Transport Server?
Edge has to be installed Perimeter Network without joining the server to Domain
Server
ADLDS role to be intalled
Other prerequisites like framework 3.5 sp1 and Windows Powershell 2.0 to be
installed
How high availability can be achieved for Edge Transport Server?

To Achieve High Availability for Edge Transport Server, we can install more than one Edge
Transport server in the perimeter network. Deploying more than one Edge Transport server
provides redundancy and failover capabilities for inbound message flow. We can load-
balance SMTP traffic to Exchange organization between Edge Transport servers by defining
more than one mail exchange (MX) resource record with the same priority in the Domain
Name System (DNS) database for your mail domain. We can achieve consistency in
configuration between multiple Edge Transport servers by using cloned configuration
scripts.
Whats new when compared with Hub Transport server?
When comparing with Hub Transport Server, Edge Server is different with the below details
Edge Server is deployed at the perimeter to provided more security to Exchange

Organization
Anti-Spam and Anti-Virus components are installed by default, were we have to

configure manually in Hub Transport Server
Address rewriting option is only available in Edge Transport Server
Edge Transport rules can be created to control the mail flow that are sent to or
received from internet
When you will go for address rewriting and how it works?

Address rewriting option in Edge Transport Server roles is to present a consistent
appearance to external recipients of messages from your Exchange 2010 organization. We
have to configure the Address Rewriting agent on the Edge Transport server role to enable
the modification of the SMTP addresses on inbound and outbound messages.
Address rewriting is especially useful when a newly merged organization that has several
domains wants to present a consistent appearance of e-mail addresses to external
recipients.
What is a backup pressure? What will happen when back pressure occurs?
What is the event id?
Back pressure is a system resource monitoring feature of the Microsoft Exchange Transport
service that exists on Microsoft Exchange Server 2010 Hub Transport and Edge Transport
servers. Exchange Transport check for system resource like available hard disk space and
memory, are under pressure, and take action in an attempt to prevent service unavailability.
When backpressure is applied on a Transport Server, it will act based on these 3 resource
utilization
Normal - The resource isn't overused. The server accepts new connections and messages
Medium - The resource is slightly overused. Back pressure is applied to the server in a
limited manner. Mail from senders in the authoritative domain can flow.
High - The resource is severely overused. Full back pressure is applied. All message flow
stops, and the server rejects all new incoming MAIL FROM commands
15005, 15006, 15007 are the event ids related to back pressure
What is an Edge Subscription? When it will occur?
How recipient lookup happening with Edge Server and the Active Directory?
Edge Transport server role is a Standalone Server and doesn't have access to Active
Directory. All configuration and recipient information is stored in Active Directory
Lightweight Directory Services (AD LDS). To perform recipient lookup tasks, the Edge
Transport server requires data that resides in Active Directory. This data is synchronized to
the Edge Transport server using EdgeSync.
What is EdgeSync?
EdgeSync is a collection of processes that are run on a computer that has the Hub Transport
server role installed to establish one-way replication of recipient and configuration
information from Active Directory to the AD LDS instance on an Edge Transport server.
What information is shared while Edge Sync occurs?
EdgeSync service copies only the information that's required for the Edge Transport server
to perform anti-spam configuration tasks and the information about the connector
configuration that's required to enable end-to-end mail flow. The Microsoft Exchange
EdgeSync service performs scheduled updates so that the information in AD LDS remains
current.
Explain Pickup and Replay directories in Edge Transport server?
What is a send connector and receive connector in Edge Transport Server?
Explain the Transport Logs and Transport Database in Exchange server 2010?
Exchange 2010 Hub or Edge Transport server has a database for transport feature, below
two databases are available in Edge Transport Server
Message queue database - A queue is a temporary holding location for messages waiting to
enter the next stage of processing. Each queue represents a logical set of messages that a
transport server processes in a specific order

IP filter database - The IP filter database stores the IP Allow lists and IP Block lists that are
part of connection filtering
Transport log function will function same as the transaction log file mechanism in Mailbox
Database
What is a shadow redundancy?
Shadow redundancy is a new feature in Exchange 2010 to provide redundancy for messages
for the entire time they're in transit and this technique is similar to the transport dumpster.
With shadow redundancy, the deletion of a message from the transport databases is delayed
until the transport server verifies that all of the next hops for that message have completed
delivery. If any of the next hops fail before reporting back successful delivery, the message is
resubmitted for delivery to that next hop
What are the ports to be opened at the firewall to HUB and Edge to
communicate while edge synchronization?
What are the post installation tasks after completing Edge Transport Server
installation?
What is pipeline tracing? When you will go for pipe line tracing?
What is an accepted domain and remote domain?
What are the queues available in Edge Transport server?
What you will do, if no one able to send emails to external domain? While there
is no problem in sending and receiving email?
User mentioned that they are not able to send email to particular domain? How
you will troubleshoot it?
You are assigned with the task to configure mail flow between Edge and Hub
Transport Server? What are steps you will follow?
You are asked to customize a DSN Message, how you will perform the
customization?
Can you explain the connectors that are available in Exchange server 2010?
What is a foreign connector in Exchange server 2010?
How you will install Anti Spam Agents in Edge Transport Server? What are the
Anti Spam agents available?
How to configure an edge transport server using a cloned configuration?
Explain how the mail flow occurs externally, if Edge Transport Server present
in the Exchange organization?
It appears like the Transport Database is corrupted and you have to perform
the correction, what you will do?
You install and edge transport server and create an send connector to send
emails externally, there is no problem in sending emails externally, but you are
not receiving external emails, what needs to be done?
Is that edge transport server really needed? What can be done if you dont have
an edge transport server
Exchange Server 2010 Client Access Server

Interview Questions
1.What is a Client Access Server in Exchange Server 2010?
Client Access server role in exchange server 2010 help all the exchange clients to access
their mailbox. Exchange server clients like outlook, OWA, IMAP, POP3, Exchange Active
Sync, ECP, Entourage clients will connect to client access server first and the request will be
passed to respective mailbox server or mailbox database.
Addition features like auto discover and availability services are handled by client access
server role.
2. What are the major changes in CAS in Exchange 2010, when compared with
Exchange 2007?
When compared with client access server role in exchange server 2007, exchange server
2010 CAS server function as a MAPI end point for all the exchange clients by replacing the
MAPI end point from mailbox server role to client access server role.
New high availability model for client access server introduced in exchange server 2010
named client access server array.
Exchange Control Panel is a new feature supported by client access server role, which will
allow users having permission to manage certain tasks from client machine itself.
3. Name the new features introduced in Exchange 2010 CAS server?
Below are some the new feature introduced in client access server role on exchange server
2010.
RPC Client Access component that serves client request is now part of
CAS server
Client Access Server array high availability option for client access
server
Outlook web app feature like conversation view, search folders in OWA
and owa mailbox policies etc
Cross-site POP3 and IMAP4 client connectivity is supported by default

in Exchange 2010
4. Explain client access Proxying and the supported clients?
Client Access server can act as a proxy for other Client Access servers within the
organization by having single internet facing client access server. This is useful when
multiple Client Access servers are present in different Active Directory sites in an
organization and at least one of those sites isn't exposed to the Internet. Proxying will be
supported by OWA, ECP and exchange active sync clients
5. Explain what are client access redirection and the supported clients?
Redirection is useful when a user connects to a Client Access server that isn't in their local
Active Directory site or if a mailbox has moved between Active Directory sites. It's also
useful if the user should be using a better URL, for example, one that's closer to the Active
Directory site their mailbox resides in. Redirection will be supported by POP3 and IMAP4
clients.
6. What are the supportable clients available in exchange server 2010?
Exchange Server 2010 client access server supports, Outlook MAPI connection, OWA, ECP,
IMAP4, POP3, Exchange Active Sync, entourage clients and EWS
7. Explain Exchange Active Sync in Exchange Server 2010?
Exchange ActiveSync enables mobile phone users to access their e-mail, calendar, contacts,
and tasks and to continue to be able to access this information while they're working offline.
The protocol, based on HTTP and XML, lets mobile phones access an organization's
information on a server that's running Microsoft Exchange. Direct Push is the technology
used in synchronizing emails to mobile devices
Feature like support for HTML messages, PIN reset, auto discover over air are the
additional components inactive sync on exchange server 2010.
8. What you know about POP3 and IMAP client with exchange 2010?
POP3 is a client access method which uses outlook as the application to access the email
from exchange server. If profile is configured using pop3, then allowing certain of emails to
leave in server and rest of the emails will get download to the local machine. Email
downloaded cannot be accessed anywhere from OWA etc
IMAP is also client access method to access emails, where the IMAP wont download the
emails locally. Exact sync of the emails and the folder structure in exchange server will be in
sync when profile is configured in outlook IMAP4 configuration.
9. How outlook anywhere works in Exchange Server 2010?
Outlook Anywhere feature, formerly known as RPC over HTTP allow the exchange clients
that use Outlook 2010, Outlook 2007, or Outlook 2003 connect to their Exchange servers
from outside the corporate network or over the Internet using the RPC over HTTP Windows
networking component.
The Windows RPC over HTTP Proxy component, which Outlook Anywhere clients use to
connect, wraps remote procedure calls (RPCs) with an HTTP layer. This allows traffic to
traverse network firewalls without requiring RPC ports to be opened. By default outlook
anywhere is not enabled and it has to be manually enabled.
10. What are the new features in outlook web app?
Lot of new features are there in outlook web app and few are mentioned here
Outlook Web App Mailbox Policies, Conversion view, Chat, Attach message to messages and
Standard version of OWA for all the web browsers.
OWA in exchange server 2010 is by default securely published using self signed certificate.
11. What is the function of availability service in exchange server 2010?
Exchange Server 2010 Availability service makes free/busy information available to

Microsoft Office Outlook 2007 or 2010 and Outlook Web App clients. The Availability
service improves information workers' calendaring and meeting scheduling experience by
providing secure, consistent, and up-to-date free/busy information. By default, this service
is installed with Exchange 2010
Outlook 2007 or 2010 and Outlook Web App use the Availability service to perform the
following tasks:
Retrieve current free/busy information for Exchange 2010 mailboxe
Retrieve current free/busy information from other Exchange 2010

organization
Retrieve published free/busy information from public folders for

mailboxes on servers that have versions of Exchange earlier than
Exchange 2010
View attendee working hours
Show meeting time suggestions
12. What are the services used by Client Access Server and inform their
function?
Service related to client access server are IIS Admin, MSExchange Address Book Service,
MSExchange AD topology, MSExchangeFDS, MSExchange Mailbox Replication, Protected
Service host, exchange rpc, service host, W3svc, Winrm
13. Explain the auto discover functionality in exchange 2010?
Autodiscover is a new service in exchange server 2010 where it will automatically configure
user profile settings for clients running Microsoft Office Outlook 2007 or Outlook 2010.
Autodiscover uses a user's e-mail address and password to provide profile settings to
Outlook 2007 or Outlook 2010 clients and supported mobile phones. If the Outlook client is
joined to a domain, the user's domain account is used.
14. How the autodiscover service works in exchange server 2010?
When a Client Access server role installed on a computer, a default virtual directory named
Autodiscover is created under the default Web site in Internet Information Services (IIS).
This virtual directory handles Autodiscover service requests from Outlook 2007 or Outlook
2010 clients and supported mobile phone
Additionally, a new Active Directory object named the service connection point (SCP) is
created on the server where you install the Client Access server role. The SCP object
contains the authoritative list of Autodiscover service URLs for the forest.
When the client connects to Active Directory, the client looks for the SCP object created
during Setup. In deployments that include multiple Client Access servers, an Autodiscover
SCP object is created for each Client Access server. The SCP object contains the
ServiceBindingInfo attribute with the fully qualified domain name (FQDN) of the Client
Access server in the form https://CAS01/autodiscover/autodiscover.xml, where CAS01 is
the FQDN for the Client Access server. Using the user credentials, the Outlook 2007 or
Outlook 2010 client authenticates to Active Directory and searches for the Autodiscover SCP
objects. After the client obtains and enumerates the instances of the Autodiscover service,
the client connects to the first Client Access server in the enumerated list and obtains the
profile information in the form of XML data that's needed to connect to the user's mailbox
and available Exchange features
15. How Address book service helps the exchange 2010?
In earlier version of version of exchange, Exchange provided a referral service that told
clients such as Outlook where they could find a server running the NSPI service. This
referral usually pointed Outlook to a global catalog server. This has been redesigned in
exchange server 2010, where the address book service in client access server will refer the
request to global catalog server.
16. What is RPC client Access and inform its function?
In Microsoft Exchange Server 2007, the Client Access server role was introduced to handle
incoming client connections to Exchange mailboxes. Although the majority of types of client
connections were made to the Client Access server, Microsoft Office Outlook still connected
directly to the Mailbox server when it was running internally with the MAPI protocol.
A new service was introduced with Exchange Server 2010 to allow these MAPI connections
to be handled by the Client Access server. The RPC Client Access service provides data
access through a single, common path of the Client Access server, with the exception of
public folder requests, which are still made directly to the Mailbox server
17. Explain Client Access Array in short?
Client Access Array is a new feature in exchange server 2010, where it serves as a single
contact point for all client connections within that Active Directory site. A Client Access
server array can include one or many Client Access servers within a active directory site
18. What are steps to configure a CAS Array?
Steps involved in configuring the client access server array
Create a Client Access array - New-ClientAccessArray -Name Name -Site AD site

Name -fqdn Name of the cas array (outlook.domainname.com). Once the cas array
is created, create the address in DNS and associate it with the virtual IP address used
for the Client Access array.
Configure load balancing - Load balancing is recommended for high availability,

failover, and for spreading the traffic load over multiple servers to help performance
Configure RPC encryption settings
Configure your Mailbox databases
19. Explain the virtual directories in CAS 2010 and what is the function of all
those directories?
20. Users are not able to access OWA externally. How you will troubleshoot
this?
If users are able to access OWA internally and externally not accessible then below
troubleshooting steps can be followed
Check whether OWA external url is mentioned on the properties OWA virtual directory in
exchange management console
Check whether OWA is externally published
21. Unable to see the free busy information. Inform what you will do, if it is a
single user issue and if it s for multi user issue?
If it is a single user issue - We can run the clean free busy switch, if still an issue, we can run
the test email auto configuration to check whether the availability service url is properly
resolving in outlook, if still an issue reconfigure the outlook profile
If it is a multi user issue - We can check the availability service is running on client access
server or not, if it running and still an issue we can check whether IIS service is crashed etc.
Check for event logs related to iis related issue, if everything is normal, we can go for restart
of availability and IIS server in client access server
22. One user complaints that he is not able to set OOF in his outlook. He is
getting error message like exchange server is unavailable. How you will
troubleshoot?
We can check the below things
Check whether the outlook profile is showing the oof url while doing test email auto
configuration
Check whether ssl certificate is still valid
Check whether he can send oof from owa
Reconfigure outlook profile etc
23. You are checking the client Access redirection functionality and it is not
working. What you will do?
24. Can you inform a feature that is available in Outlook, which is not available in OWA?
25. Outlook 2003 clients are unable to connect to exchange 2010 mailbox.
What will be the issue and how you will troubleshoot?
By default in RTM version of exchange server 2010, rpc client access encryption is enabled
on mailbox database, when outlook 2003 user tries to connect exchange 2010 mailbox he
will get an error. To avoid this encryption needs to be disabled on the mailbox database
level.
26. You are not able to open a exchange server 2010 mailbox in outlook 2007
but you are able to access using OWA. Its a new setup with 3 servers with CAS,
mailbox and hub installed separately. How you will solve it?
May be the newly create user information may take some time to replicate across all the
sites
We can check for whether MAPI mailbox feature is enabled on the mailbox properties
If hide from address is option is enable is checked, outlook profile cannot be configured, we
can check that also.
27. What are the URLs provided to auto discover clients?
Below are the urls referenced to outlook clients when outlook profile is configured using
auto discover
Availability Service Url: https://servername.domainname.com/ews/exchange.asmx
OOF Url: https://servername.domainname.com/ews/exchange.asmx
OAB URL: Public Folder
Unified Message Service Url:

https://servername.domainname.com/unifiedMessaging/service.asmx
Exchange Control Panel Url: https://servername.domainname.com/ecp
28. Newly created user account is not updating in GAL after one day. What are
the troubleshooting steps you will follow?
If a user account is created newly it will take some time (6 hours to 24 hours) to replicate or
update the new information in address book, if it is still unable to get the new information in
address
I will check the event logs for any issue in online maintenance, if no issues then we can
check the email address on the active directory general tab and the primary emails address
on the mailbox properties are same. If it is not same new user account wont appear.
29. Users on a particular database is facing problem in getting the OAB

updated. What will be issue?
For the first attempt, I will check the issue in OWA; if user can see the address book
properly then I will try to manually download the address book in outlook. If still an issue,
Each and every mailbox database will be pointed to offline address book, need to check
whether correct offline address is pointed. If it is pointed and still an issue, need to check
whether public folder database is mounted.
30. Is it possible to add another site CAS server as a member of a CAS Array?
Why not and when you can add other site member as a member of CAS Array?
When a Client Access server array is defined in an Active Directory site, it serves as a single
contact point for all client connections within that Active Directory site. A Client Access
server array can include one or many Client Access servers inside the active directory site.
After a Client Access server array is defined within an Active Directory site, all Client Access
servers within that Active Directory site are automatically part of the Client Access server
array.
CAS array is bounded within an active directory site, and if we have two AD sites, we can
create two CAS array one on each site.
31. User able set OOO in OWA but not in outlook. How you will help the user?
32. What are the things you will backup in Client Access Server?
As like mailbox server role, we need to keep a copy of client access server role configuration
as a backup. Information like Internet Information Services (IIS) metabase data that a
Client Access server uses to store Microsoft Office Outlook Web Access Virtual Directory
configuration data, OWA url details, authentication settings can be taken as a note or MS
released a script to take the CAS server configuration as backup.
33. Few of Outlook users are prompting for password again and again. What
you will do?
Outlook password prompt issues can occurs, one miss configured exchange server
environment
We change the auto discover configuration
We can the DNS configuration or the Domain controller and global catalog server assigned
for the mailbox server role
We can check the permission assigned in IIS
We can check whether the local client computer is correctly configured with DNS settings
34. You are able to access OWA intermittently. If you refresh the OWA page,
sometimes it will show the content, sometime it wont. What will be issue?
It may be because of intermittent network connectivity issue. Need to check the internet
connectivity or is the issue with IIS connectivity in client access server etc
35. How you will find a CAS server used by a user. We have 5 CAS servers; you
have to inform a CAS server used by a user?
By default all the mailbox database will have a RPC Client Access Sever property on each
mailbox database, it will be pointed to the client access server which is installed at first in
exchange environment. We can find the mailbox database user and get the details from shell
command
If we use the outlook test auto email configuration option, it will show the client access
server which is used to configure the outlook profile in auto discover method
36. While accessing outlook, he is prompted with the certificate warning. How
you will fix it?
By design, exchange server 2007 and 2010 will be assigned with the self signed certificate,
where the outlook 2007 client ignore the certificate check and the outlook profile will be
configured using autodisover. This is not the same with outlook 2010, it will check for cert
and throw and error with certificate warning
We can install the certificate from owa to the trusted root container or we can install a valid
SAN certificate for all the services that are used by autodiscover in exchange server 2010.
37. Client Access Server has been crashed where a single CAS server is in place
for the whole exchange environment. What will happen now?
All the exchange server clients connecting the exchange server mailbox will be disconnected.
In exchange server 2010 including the MAPI connection, all the client connection go via
client access server and if it goes down, all the client connection will be dropped.
Exchange Server 2010 Hub Transport Server

Interview Questions
[notice]Please wait for answers which are all not answered here. If you want me to add any
questions or answers, kindly leave your comments[/notice]
What is Hub Transport Server in Exchange Server 2010?
Hub Transport is the mail routing server that routes mail within the Exchange organization.
Without having the Hub Transport Server the mail routing functionality wont work in
exchange server 2010. It handles all mail flow inside the organization, applies transport
rules, applies journaling policies, and delivers messages to a recipient's mailbox. Messages
that are sent to the Internet are relayed by the Hub Transport server to the Edge Transport
server role that's deployed in the perimeter network.
What are the changes or new features in Hub Transport Server when
compared with exchange server 2007?
Below are the new features available in exchange server 2010 related to Hub Transport
server role
MailTips - MailTips provide extra information that's displayed to senders while they're
composing e-mail messages.

Shadow redundancy - Messages that are submitted to an Exchange 2010 Hub Transport
server are stored in the transport database until the next hop reports successful delivery of
the message. If the next hop doesn't report successful delivery and it fails, the message is
resubmitted for delivery.
Moderated transport - Exchange 2010 provides an approval workflow for sending messages
to recipients. When you configure a recipient for moderation, all messages sent to that
recipient must go through an approval process
End-to-end message tracking Exchange 2010 transport provides users with the ability to
track messages from submission to the final destination
Incremental EdgeSync - In Exchange 2010, the EdgeSync process has been changed to keep
track of synchronized information and only synchronize the changes since the last
replication cycle. This significantly reduces network traffic and greatly improves
synchronization efficiency.
And other features like Transport Rule command improvements New and Set Transport
Rule, The handling of distribution group expansion has improved in Exchange 2010. First,
the amount of memory that's used for caching distribution group membership has been
capped by a configurable limit and Message throttling improvements.
How the mail flow occurs in Hub Transport Server 2010?
Messages are submitted to the Hub Transport server in three ways: through SMTP
submission, from the Pickup directory, or when a user inside the organization sends a
message, which is picked up from the user's Outbox by the store driver. The store driver is a
software component of the Hub Transport server that delivers inbound messages to
Exchange stores, the databases that contain public folder and mailbox stores
When messages are submitted to the Hub Transport server, they're processed by the
categorizer. The categorizer is a component of Exchange transport that processes all
inbound messages and determines what to do with the messages based on information
about the intended recipients. In Exchange 2010, the Hub Transport server uses the
categorizer to expand distribution lists and to identify alternative recipients and forwarding
addresses. After the categorizer retrieves full information about the recipients, it uses that
information to apply policies, route the messages, and perform content conversion.
Messages are then delivered locally by the store driver to a recipient's mailbox, or they're
delivered remotely by using SMTP to send messages to another transport server. Messages
that are sent by users in your organization are picked up from the sender's Outbox by the
store driver and are put in the Submission queue on a server that runs the Hub Transport
server role.
What are the queues available in Hub Transport Server 2010?
There are 5 mail queues available in Hub Transport Server; they are Submission queue,
Mailbox delivery queue, remote delivery queue, Poison message queue, unreachable queue.
Explain Send Connector in Exchange Server 2010?

Send Connector represents a logical gateway through which outbound messages are sent.
Exchange 2010 transport servers require Send connectors to deliver messages to the next
hop on the way to their destination. A Send connector controls outbound connections from
the sending server to the receiving server or destination e-mail system.
Send connectors that are created on Hub Transport servers are stored in Active Directory
and are available to all Hub Transport servers in the organization. If a Send connector is
configured to send messages to an external domain, any Hub Transport server in the
organization will route a message for that domain to a source server for that connector to be
relayed to the destination domain
Explain Receive Connector in Exchange Server 2010?
Receive connectors represent a logical gateway through which all inbound messages are
received. It is require Receive connectors to receive messages from the Internet, from e-mail
clients, and from other e-mail servers. By default, the Receive connectors that are required
for internal mail flow are automatically created when the Hub Transport server role is
installed.
By default two receive connectors will be created automatically with the name shown below,
they are
Client Servername - This Receive connector accepts SMTP connections from all non-MAPI
clients, such as POP and IMAP.
Default Servername - This Receive connector accepts connections from other Hub
Transport servers and any Edge Transport servers you have.
Explain the dumpster changes in exchange server 2010?
Exchange Server 2007 introduced the transport dumpster feature for the Hub Transport
server role. An Exchange 2007 Hub Transport server maintains a queue of messages
delivered recently to recipients whose mailboxes are on a clustered mailbox server. When a
failover is experienced, the clustered mailbox server automatically requests every Hub
Transport server in the Active Directory site to resubmit mail from the transport dumpster
queue. This prevents mail from being lost during the time taken for the cluster to fail over
Exchange Server 2010 introduces the shadow redundancy feature to provide redundancy for
messages for the entire time they're in transit. The solution involves a technique similar to
the transport dumpster. With shadow redundancy, the deletion of a message from the
transport databases is delayed until the transport server verifies that all of the next hops for
that message have completed delivery. If any of the next hops fail before reporting back
successful delivery, the message is resubmitted for delivery to that next hop
Unable to send email to external domain, what are things you will check?
By default, when exchange server 2010 is installed with the default server roles, internal
mail flow occurs and the external wont. There is no send connector created to sending
emails to external domain. Need to check the following
Send connector to send emails to external domain needs to be created
Exchange Server queues to be viewed to check whether the emails are stored in
queue
Check the smart host which is configured to relay the emails to external domain
Any change on the ISP or the MX record configuration to b e checked
Unable to send email to one particular domain, what will be the issue? And
how you will troubleshoot this issue?
If you are unable to send emails to particular domain, need to the following
Is the send connecter configured with * as the address space to send emails to external
domain, if it is there then there is no need to create a separate connector for particular
domain
Need to check the check the SMTP codes on the NDR received, based on the NDR we can
troubleshoot further
What happened to routing group connector in Exchange Server 2010? Do we
need Routing Group connector in Co existence environment with legacy
version of exchange server?
Routing group and Routing group connector concepts are replaced with Active Directory
site based email routing in exchange server 2010. If we are having a coexistence with legacy
version of exchange server, automatically an routing group connector will be created to
establish a mail flow between exchange 2010 and legacy version of exchange server
How to achieve High Availability of Hub Transport Server?
Deploying more than one Hub Transport server per site provides redundancy. When you
install more than one Hub Transport server in an Active Directory site, the connections are
distributed.
What needs to be back up in Hub Transport Server? How to recover a Hub

Server failure?
Send connector configuration and the details are to be recorded\noted
Receive connector configuration and the details are to be recorded\noted
Need to have a detail record on the accepted domain and relay domain configured
If the server gets crashed,
We can rebuild a server with the same computer name and IP address configuration,
Apply the same service pack and patches as like before
Recover the server using recover switch, this needs to performed at the command
line installation
Explain a back pressure? When it will occur and what will happen? How to
solve this?
Back pressure is a system resource monitoring feature of Microsoft Exchange Transport
service that exists on Microsoft Exchange Server 2010 Hub Transport and Edge Transport
servers. Exchange transport can detect when vital resources, such as available hard disk
space and memory, are under pressure, and take action in an attempt to prevent service
unavailability.
When back pressure occurred and the level is
Normal - Server accepts new connections and messages
Medium - Mail from senders in the authoritative domain can flow and the other message
will be queued
High - Full back pressure is applied. All message flow stops, and the server rejects all new
incoming MAIL FROM commands.
To solve this issue, we need to make sure the disk space on the queues and queue database
disk are having enough disk space and the hub transport server is having enough memory.
What is an Accepted Domain? What is the use of it?
An accepted domain is any SMTP namespace for which a Microsoft Exchange organization
sends or receives e-mail. Accepted domains include those domains for which the Exchange
organization is authoritative and responsible to receive emails for those accepted domains.
If we look at the use of accepted domain, if company have additional domain names and
they cannot setup exchange server for each and every domain names, they can create
accepted domain and point the MX record to their exchange domain. Also by creating a new
email address policy they can easily change the email address for all users in exchange
organization.
What is the use of remote domain?
Remote Domains can be configured to change the settings for message transfer between the
Microsoft Exchange Server 2010 organization and domains outside your Active Directory
forest. When you create a remote domain entry, you control the types of messages that are
sent to that domain. You can also apply message format policies and acceptable character
sets for messages that are sent from users in your organization to the remote domain.
Explain Relay Domain?
Relay domain will allow the exchange server to receive a email for other exchange domain
and it will be forwarded to the relay domain
Two types of relay domain are available internal relay domain and external relay domain.
What is the use of Pick up and Replay directory? How to secure messages in
those directories?
How shadow redundancy helps in mail flow?
Shadow redundancy provides the following benefits:
It eliminates the reliance on the state of any specific Hub Transport or Edge
Transport server. As long as redundant message paths exist in your routing topology,
any transport server becomes disposable.
If a transport server fails, you can remove it from production without emptying its
queues or losing messages.
If you want to upgrade a Hub Transport or Edge Transport server, you can bring that
server offline at any time without the risk of losing messages.
It eliminates the need for storage hardware redundancy for transport servers.
It consumes less bandwidth than creating duplicate copies of messages on multiple

servers. The only additional network traffic generated with shadow redundancy is the
exchange of discard status between transport servers. Discard status is the
information each transport server maintains. It indicates when a message is ready to
be discarded from the transport database.
It provides resilience and simplifies recovery from a transport server failure
What will happen if the queue database gets corrupt? How you will recover
that?
Why the queue database extension mention as .que file?
What is priority queuing in exchange server 2010?
How you will configure the mail flow between edge and hub transport server?
Requirement is to configure the external mail flow happen only through a
particular site, how you will achieve this?
Queues are filling on Submission queue, what are the things you will check? All
the stores are mounted and the exchange server related services are running
normal here.
How to force the mail from queue, we dont have option like exchange server
2003 queue viewer?
How the mails the secured in exchange server? What kind of secure
communication will occur between server to server mail flow and server to
client mail flow?
Single Mailbox is creating bulk number of email which leads to bulk number of
log file creation, how you will find the mailbox and how you will fix the issue

Exchange Interview Questions and Answers

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Exchange Interview questions and answers

Explain the Topology changes in Exchange servers?

Support for Public Folders

13. What is continuous availability feature in Exchange Server 2010?

11. What is journal decryption?

Prove domain ownership = domainname.com IN TXT AppId = xxxxxxxx

organization and their domain is federated

Exchange Server 2010 Interview Questions

Ability to move a mailbox while the end user is still accessing it

Ability to send mail to recipients from the Exchange Management Console

Mailbox databases no longer connected to the server object

Improvements in Extensible Storage Engine (ESE) for high availability, performance,

Not supported for mailbox role on AD Server i.e DC

Microsoft Exchange Active Directory Topology service.

Exchange Server 2010 Installation and

2. What are the server roles available in Exchange Server 2010?

Domain and Forest Functional Level - Windows Server 2003 or later

Windows Server 2008 Sp2 or later

Dot Net Framework 3.5 SP1 with family Update

Windows Remote Management 2.0 and Windows Power shell 2.0

Microsoft filter Pack

NetTCPPortsharing serviceto be started and

4. What are requirement to install Exchange Server 2010 Management Tools?

Dot Net Framework 3.5 SP1 with family Update

Windows Remote Management 2.0 and Windows Power shell 2.0

Microsoft filter Pack

NetTCPPortsharing to be started and

Dot Net Framework 3.5 SP1 with family Update

Windows Remote Management 2.0 and Windows Power shell 2.0

Microsoft filter Pack

NetTCPPortsharing to be started and

Dot Net Framework 3.5 SP1 with family Update

Windows Remote Management 2.0 and Windows Power shell 2.0

Microsoft filter Pack

NetTCPPortsharing to be started and

9. What are the perquisites to install Unified Messaging Server Role in

Dot Net Framework 3.5 SP1 with family Update

Windows Remote Management 2.0 and Windows Power shell 2.0

Microsoft filter Pack

NetTCPPortsharing to be started and

Dot Net Framework 3.5 SP1 with family Update

Windows Remote Management 2.0 and Windows Power shell 2.0

Microsoft filter Pack

NetTCPPortsharing to be started and

11. If it possible to perform an in place upgrade to Exchange Server 2010 from

Client Access Server

Hub Transport Server

Mailbox Server Role

Domain and Forest Functional Level - Windows Server 2003

16. What happened to public folders in Exchange server 2010?

To install Edge Transport Server, we need to follow few things

ADLDS role needs to be installed

Install the Edge Transport Server by choosing custom installation

19. Explain the services installed with respective server roles?

Best Practices Analyzer

Details Templates Editor

Public Folder Management Console

Remote connectivity Analyzer

Role Based Access Control user editor

Mail flow Tools

Mail flow troubleshooter

Routing Log viewer

Tracking log explorer