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Marks-100
[Instructions]
Ensure that the question paper delivered to you is the same, in which you intend to appear.
Read the instructions given on the title page of Answer Script.
Start each question from fresh page.
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Q.2. What are the Principles of Communication? What is meant by Completeness and
what are its advantages?
Q.3. Your Company is experiencing employee de-motivation problem. Besides other
things employee turnover has also increased. You are given a special task to
investigate the problem and make recommendation for improvements. You must
assume necessary details including different symptoms of de-motivation.
Q.4. Discuss Herzbergs two factor theory of motivation in the light of an organizational
setup.
Q.5. How can you determine the training needs of your employees?
Q.6. What is meant by 7Cs in communication? Explain Conciseness and discuss its
advantages?
Q.7. Mr. Ahmed regularly buys from you on credit. His credit purchases have reached
the maximum limit. He has once again requested for credit purchase. Write a letter
refusing him further credit sales. You may assume all necessary details.
Q.8. a) What is Minutes Book? What functions does it serve?
b) Differentiate between the following
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i) Statutory meeting
ii) Annual General Meeting
Q.9. Define organizational development and discuss its characteristics.
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