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A3 - Phone Transcript - My Notes DHS Transcripted - Denied Under Principle 12 1-2-3-Sep-2015

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Sar (Level 2 Escalated Complaints)

Cat (Level 1 Help Desk) Notes refused on 1 September 2015 at 4.35pm

Cat:ThisisCat,howcanIhelp.

Gary:Hi,mynameisGaryLooneyfromMenindeeinNSW.IhavemadeacomplaintthroughLevel2
earlierontodayandIwouldliketogetacopyofthedictationthatwasenteredintomynotestoday
regardingthecomplaintinordertoproofreadandmakesureIamaccuratelyrepresent.

Cat:IhavenothadthatrequestbeforebutIwillfindoutwhatwecando.

Cat:ThankyouforyourpatienceGary.Ok,soIvejustconfirmedoftheprocessthatwouldneedto
takeplace.BasicallytheinformationIhavereceivedisthatyouhavetofillinaFOIform.

Gary:MayIchallengetheargumenthere,becauseinthenameofcooperationandgiventhatyou
wouldhopeeverybodywouldwanttoseethismatterdealtwithasquicklyaspossible.

IcansayfromexperienceofgoingthroughFOIbefore,andittookamonthtogettheinformation.
Thecomplaintisveryseriousandthereisagreathumanitarianurgencyinthematter.

IamarguingthatDHSwouldnotnecessarilyhavetodemandarequestunderfreedomof
informationbecausetheinformationDHSisprovidingisactuallytheinformationthatIammeantto
ofgiventoday.

SoitisnotDHSinformationbutmyinformationthatDHSwouldbesupplying.

IwanttheGovernmenttocooperateandfoundthatoneverystepofthewaytheGovernmenthas
goneoutofitswaytobeuncooperative.

GiventhatIhavehandedoveraverythoroughcomplaintanddonotmakethesamerequestsofthe
GovernmentIwouldlikeacopyoftheinformationfreelygiventome,asarightandsignofgood
cooperation.

GoodcommunicationskillsbetweenmeandtheGovernment.

Cat:Ok,sowhatIneedtodointhisscenariobecauseobviouslythatistheinformationIhavebeen
givensoIdontknow.Mynextstepwouldbe,ifIhaveprovidedyouwithanexplanationandyoure
nothappywiththeexplanationthanIdohavetocallLevel2.Thatismyprotocol.

Gary:IwouldobviouslyliketoputmysideoftheargumentforwardtoLevel2.

Cat:Thankyouforyourpatience,IhaveSaronthephonefromtheLevel2helpdesk,Ive
explainedtoheryourrequestandsheisgoingtotakethecallfromhere.

A3 - Phone Transcript - My Notes DHS Transcripted - Denied Under Principle 12 1-2-3-Sep-2015


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Sar (Level 2 Escalated Complaints)

Sar (Level 2 Escalated Complaints) Notes refused on 1 September 2015 at 4.45pm

Sar:HiGary,howareyougoing?

Gary:Iamrequestingthatmynotesthatweretakenthroughdictationtoday,inregardstothe
complaintarefaxedtomeinorderthatIcanproofreadandensureIamaccuratelyrepresented.

MyargumentagainstgoingthroughFOIisthatIhopetheGovernmentwouldwantaspeedy
conclusiontothiscomplaintandcooperateaswellasaskingforcooperationoftheclient.

IhavepreviouslymaderequestofCentrelinknotesthattookoveramonthtogetbacktome,which
obviouslywouldnotbesatisfactoryunderthecircumstancesofthiscomplaint.

IamrequestingthedictationofwhatIhavesaidtobeincludedinmynotesandthereforethat
informationshouldbelongtome.

Sar:Ok,inordertorespondtoyourcomplaintIwilladdresseachonespecifically.

Soinorderforustoprovideyouwiththenotesyouwouldlikefaxedtoyou,youwouldneedto
submitaFOIrequest.Cathasdirectedyoutotheonlineservicesinorderforyoutomakethat
request,andyoucandothatyourself.

Gary:LetmesayagainthatIwouldhavetowaitforamonthtogetthenotesIamrequestingtoday
andthosenoteswouldnolongerbeanyvaluetome.

Ibelieveyouarediscriminatingagainstme,byputtingmeinaweakenedpositioninregardstothis
complaint.

Sar:Youareentitledtothatbelief,andthatsyourchoicetobelievethat.Iamnotdiscriminating
againstyou.

Gary:TheGovernmentisdiscriminatingagainstmebywithholdinginformationthatwouldallowme
thesamerightofwhichtheGovernmentistaking.

IhavesubmittedathoroughcomplaintandnotwithheldanythingordemandedtheGovernmentgo
throughFOItoobtaininformationfromme.

TheGovernmentisbeinguncooperativeandmakingitmoredifficultformetodefendmycase.

Sar:Ok,asIsaidbeforeyouareentitledtoyourpositiononthatyouhaveaskedforisnotsomething
thatispossibleformetodo.YouhaveanoptiontorequestyourinformationunderFOI.

Gary:IamawareofmyrightsanddontneedtobetoldrepeatedlythatIhavethatright.

Iamawareofmyrights,thisisacomplainttosaythatIambeingdiscriminatedagainstinmyability
todefendmyselfinanorderlyandspeedymanner.Iamgoingtohangup.

Sar:Ok,thankyouGary.

A3 - Phone Transcript - My Notes DHS Transcripted - Denied Under Principle 12 1-2-3-Sep-2015


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Sar (Level 2 Escalated Complaints)

Discussion with the Information Commissioners office at 11am on 2-9-2015

Gary:YesterdayImadeacomplaintoverthephonewithDHS,thecomplaintwasalready
documentedonlinebuttherewasadditionalinformationthatDHSrequestedandIgaveverbally
overthephone.

DHStookdictationandputthatinformationintomynotes,attheendofwhichIrequestedacopyso
ImayproofreadandensurethatIamaccuratelyrepresented.Thecomplaintisproceedingnow.

DHSaredemandingIuseFOIfornotestheytookthroughdictationfrommystatementsyesterday.

DHShasbeeninformedofmyspecialsituationofdisadvantagebecauseitformspartofcomplaint.

Ifthiscontinuesandtherearemisrepresentationsinthecomplainttheywillbecomepartofit,andI
wouldthenhavetowaituntilthecomplaintconcludestomakeacomplaintabouttheprocess.

InformationCommissioner:Ifitisyourownpersonalinformationunderprinciple12oftheprivacy
Act1988,youareentitledtoanypersonalinformationthatanorganisationsuchasCentrelinkholds
aboutyouandtheyarerequiredtogiveittoyou.

Thereisonlylimitedcircumstancesunderwhichtheymayrefuse,suchasseriousthreattolife,
healthorsafetyofanyindividual.Orifthereisaspecificstateorfederallawwhichpreventsthem
fromgivingittoyou.

Itdoesntneedtobeinwriting,thatyoumakethatrequestunderprinciple12oftheprivacyAct.
DHSwillhaveprivacyofficerswhichiswhoyouwouldspeaktoanditdoesnthavetobeinwriting.

Gary:Thankyou

Tod (Level 1 Customer Relations) Sar refuses notes again on 3 September 2015 at 11am

Tod:ThanksforcallingCustomerRelations,yourspeakingwithTod.

Gary:GdayTod,itsGaryLooneyherefromMenindeeinNSW.
Irangyesterdayaboutgettingacopyofthenotesthatweretakenonthe1stofSeptember2015.
ItsaLevel2compliant;Irequestedacopyofthenotestoproofreadandensuretheyareaccurate.

IspoketoagentlemanyesterdayatcustomerrelationswhosaidDHSwouldlookintoitandbelieved
theymaybeabletosupplythosenoteswithoutgoingthroughFOI.Hetoldmetoringtoday.

Tod:Iwillhavealook.
IwillseeifIcangetholdofthepersonithasbeenescalatedto.
ItsactuallySarwhoiscontrollingthefeedback,givemeasecondIwillgetamessagetoherand
seeifsheisabletohaveachatwithyou.
Sarhasinformedmethatshehasalreadyspokentoyouonthe2nd,andinformedyouthatthe
requestyouarewantingistobedonethroughFOI.

Gary:Ok,Iamhangingupnow.