D. R O S S P A T T E R S O N , J R .

4817 W. Franklin St., Richmond, VA 23226 ■ Cell: 804-240-1130 ■

DRossPJr1@yahoo.com

Executive Strategist and Analyst

Sought out to challenge business as usual thinking, develop creative
solutions, and drive sustainable improvements
• Built multiple powerful finance functions with a focus on cost management and
controls, while also serving the business as a strategic partner; delivered cost
reductions of over $100mm
• Construct highly effective frameworks using strategic, principle-based approaches to
focus on key problems
• Apply rigorous systems thinking and analytics to develop grounded assessments and
sustainable solutions
• Develop clear, equitable, repeatable processes that help the business make better
decisions
• Focus on developing people to enable both the company and individuals perform at
their best
• Delivered solutions across multiple industries and functions using levers of People,
Process and Tools

PROFESSIONAL EXPERIENCE

CAPITAL ONE FINANCIAL CORPORATION, Richmond, VA

2000 to Present
A Fortune 200 Diversified Financial Services Company
Senior Business Director, Human Resources (HR), 2009 to Present
Tasked with revitalizing the Strategy and Workforce Analysis function which provides the
HR leadership team with actionable information and insights to optimize the human
capital value proposition.
o Organization Optimization: Increased team value while reducing costs by $1.4mm
through a focus on driving results, providing information, and staffing changes
including adding team members located in India
o Survey Enhancements: Changed methodology for annual “All Associate Survey” from
anonymous to confidential yielding improved demographic accuracy and valuable
insights through linkage to other data sources
o Value Clarity: Led development of holistic, integrated strategic plans that allowed
HR to ground recommendations in analysis and to effectively support proactive
planning

Senior Business Director, Corporate Real Estate, 2007 to 2009

Recruited as a change agent to bring an analytical focus and improve decision support
capabilities. Led strategy, analysis, and financial infrastructure for international real
estate and HR with an annual operating cost of $340mm.
o Strategy: Developed a strategic framework including guiding principles to drive
portfolio optimization plans that will deliver annual run rate savings of $30mm
o Business Intelligence: Led the development of robust business intelligence
capabilities, including enhancements to data capture and stewardship, reporting,
modelling, and decision support approaches
o Cost savings: Drove $48mm (17%) cost reductions through continued focus and
insightful reporting

Senior Business Director, Finance, Upmarket, 2006 to 2007

Singled out by US Card CFO to fill a critical opening created by unexpected attrition.
Provided financial leadership for credit card acquisitions ($300mm marketing budget),
customer rewards infrastructure, and upmarket card portfolio functions ($2.5B revenue).
o Organization Optimization: Restructured team based on associate skills and business
needs leading to associate promotions, improved fiduciary control and stronger
business support
o Controls and Governance: Collaborated with executives to revamp processes to
eliminate ambiguity and increase controls. Improved management and financial
results through clear multi-year targets and more effective monitoring and
forecasting
o Modeling: Reduced forecast cycle time from over 2 weeks to less than 1 day by
simplifying forecasting models to deliver rapid scenario capability and transparency
on the impacts of key assumptions
D. Ross Patterson, Jr. Phone: 804-240-1130
■ Page 2

CAPITAL ONE FINANCIAL CORPORATION - continued

Group Manager / Senior Director, Finance, US Card Operations, 2004 to 2006
Invited to serve as Divisional CFO for Supply Chain Management. Role was subsequently
expanded to cover Card Risk Management, Marketing Operations and portfolio functions
for US Card operating expenses ($2.5B).
o Organization Optimization: Articulated and implemented a vision for more efficient
and effective finance organization that reduced payroll by over $2mm (35%);
changed perceptions of finance role from budgeting and reporting to one of a partner
helping shape business direction and results
o Modeling: Reduced scenario development time from days to hours by designing and
implementing a robust top-down model with a level of accuracy that met or exceeded
“bottom up” forecasting
o Cost Allocation Enhancement: Leveraged Lean techniques and tools to simplify cost
transfer methodology, reducing the number of goods and services by 80% while
enhancing transparency and communications

Group Manager Activity Based Management / Cost Transfer, 2003 to 2004

Selected to lead a key transformation initiative. Created a centralized transfer costing
(Activity Based Costing /ABC) team for operations and infrastructure.
o Solution Delivery: Developed streamlined and consistent cost modelling and
transfer approaches. Led team to create a clear, equitable, repeatable process that
helped the business make better decisions
o Systems Design and Deployment: Modernized activity based costing / cost transfer
technology infrastructure through platform conversion from OROS Activity Based
Costing to SAS Activity Based Management (ABM)
Group Manager Finance, Customer Fraud Protection, 2002 to 2003
Divisional CFO for the $100mm+ customer fraud protection business unit. Transformed
business perception of the finance function from tolerated to highly valued.
o Cost Management: Saved $20mm through new insights into business dynamics and
an actionable strategy
o Controls and Governance: Initiated and implemented a scorecard approach that
became the primary tool used to guide business direction and for performance
reporting to senior management

Senior Financial Analyst, Finance, Enterprise Operations, 2000 to 2002

Directed team providing analytical support, financial process coordination and
consolidated executive reporting for $700mm Enterprise Operations division

CIRCUIT CITY STORES, Richmond, VA

1994 to 2000
Supported the $200mm Product Service Division. Led the team accountable for
budgeting, operational modeling, and data analysis. Supported MIS systems design and
upgrade implementation, led vendor negotiation and relationship management efforts
and delivered business process design and support.
Manager Corporate Financial Analysis, 1997 to 2000
Financial Analyst / Product Service Coordinator, 1994 to 1997

CABLE & WIRELESS, Vienna, VA

1993 to 1994
Contractor in the credit and collections department

MSO, INC. Rockville, MD

1990 to 1993
Various management roles with government contractor providing international
operations support for the US Navy

EDUCATION
WASHINGTON & LEE UNIVERSITY, Lexington, VA
Bachelor of Science with Special Attainments in Commerce, Business Administration
Major