Fjscollo11@gmail.

com

www.linkedin.com/in/FrankScollo
FRANK SCOLLO
27 Saint Edward Lane 917-699-5835
FRANKTRANSPORTATION
SCOLLO
& LOGISTICS
M ANAGEM ENT
Staten
Island, NY 10309 Fjscollo11@gmail.com
Staten Island, NY 10309

OPERATIONS |BUSINESS ADMINISTRATION | HUMAN RESOURCES SUPERVISION

Customer-focused leader with 23+ years of cumulative cross-industry experience driving impactful management
initiatives across multiple channels, including operations, client services, vendor negotiations, and financial
administration.
Articulate communicator skilled in delivering insightful information, building public relations, and strengthening
relationships with business partners, peers and senior leadership.
Proven mentor, trainer and director of multidisciplinary teams in line with aggressive performance metrics and an eye
towards legacy building.

Strategic Organization
Process Planning & Execution
IT Proficiency
Contract Negotiation

Staff Supervision
Computer Software
Budgeting & Cost Control

Project Management
Client Relationship Management
Problem Analysis/Resolution

Transformed processes by implementing e-commerce system techniques

Planned and developed update of Employee Handbook
Strategically involved in rebranding of Company

PROFESSIONAL EXPERIENCE
GCT USA LP - Staten Island, NY (formerly New York Container Terminal)

October 2001 - March 2015

VICE-PRESIDENT

Spearhead strategy, execution, and management of daily operations and terminal administrations involving various
departments.
Directly responsible for the efficient and timely flow of both import/export cargo by ensuring proper exchange and
updates of data from ocean carriers and US Customs.
Enhance selection of qualified staff by playing instrumental role in recruitment, interviewing, hiring, and training
through employee orientation processes.
Responsible to execute all efforts across area of client relations ensuring quality service and customer satisfaction.
Facilitated contract negotiations with ocean carriers.
Oversee and direct Information Technology Department and perform related management tasks. Collaborate with
diverse clientele including custom house brokers, ocean carriers, Fortune 500, and trucking companies.
Leadership: Responsible for various departments with a staff of over 20 individuals.
Process Improvement: Responsible for development and implementation of E-commerce website to facilitate client
purchases improving overall efficiency and leading to better time management. Utilized problem solving abilities to
streamline terminal operations and prevent service failures.
Cost Control: Responsibility of P&L for terminal operation. Played instrumental role in cost-effective negotiations
with IBM and various facility vendors.
Accomplishments: Instituted advanced, state-of-the-art industry gate system for truck entry into terminal resulting
in cost-savings and turn-around efficiency and Team Lead for implementation of upgrading terminal operating
system. Led in all facets of Human Resources including focuses in employee benefits. Developed and implemented
Customer Service Call Center as well ecommerce websites. Oversaw re-negotiation of healthcare and compensation
benefits resulting in annual savings of $200K.

NEW YORK CONTAINER TERMINAL - Staten Island, NY

September 1996 - October 2001

SYSTEMS OPERATIONS MANAGER/CUSTOMER SERVICE

Conceptualized, developed and directed all aspects of administrative and financial procedures operating as an original
staff member.
Oversaw import/export operations for steamship lines transportation, along with utilizing, Electronic Data Interface
Transactions to complete assignments.
Supervised operations related to cargo transportation of 12 ocean carriers.

Led in processes to assist programmers in developing design of end-user specifications for data management
programs.
Responsible for staff collaboration and procedural accuracy involving various departments to complete projects and
optimize efficiency.
Maintained accounts through calculating, reconciling, and billing duties necessary for high-volume terminal activity.
Directly in-charge of staff of 6, as well as, 3 administrative employees; Showcased management ability by performing
tasks required for daily operations.

MITSUI O.S.K. LINES - Jersey City, NJ

June 1991 - August 1996

CORPORATE ADMINISTRATOR/ANALYST

Responsible for overseeing and directing operations during the extended absence of Operations Manager.
Worked to process cargo claims including monetary adjustments and check disbursements.
Coordinated delegation and monitoring of claims, as well as, demonstrated management ability by issuing various
assignments related to diverse claims of regional offices with objectives of avoiding loss and damage.
Developed and implemented procedures to improve production and efficiency.
Process Improvement: Played key role in creation of user report requirement and specifications, which led to
international implementation of Dbase Computer Program.
Research Actions: Performed research and analyzed claims for validity and verification.
Accomplishments: Led in research, design, and implementation of cargo security system to reduce carrier theft;
Collaborated and interacted with international clients, senior level managers, and attorneys.

EDUCATION
MBA, (MASTERS OF INTERNATIONAL BUSINESS), 1995
WAGNER COLLEGE, Staten Island, NY

BACHELOR OF SCIENCE (BUSINESS MANAGEMENT), 1990

KEAN COLLEGE, Union, NJ
Graduated Cum Laude

CERTIFICATE, ESSENTIALS OF HUMAN RESOURCES MANAGEMENT, NEW YORK INSTITUTE OF TECHNOLOGY, Old Westbury, NY

ACHIEVEMENTS
LICENSED PIER SUPERINTENDENT, WATERFRONT COMMISSION
BOARD OF DIRECTORS, STATEN ISLAND ECONOMIC DEVELOPMENT CORPORATION (SIEDC)