Kct Ims Ps 0002 Ims Manual

Integrated Management System
Policy & System
Document Ref.
KCT-IMS-PS-0002
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Rev. Date
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Integrated Management System Manual
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Table of Contents
Revision History .............................................................................................................................. 4
1.0
Management Statement ........................................................................................................ 5
1.1
Introduction ....................................................................................................................... 5
1.2
Statement of Scope and Purpose ........................................................................................ 5
1.3
Statement of Authority ....................................................................................................... 6
1.4
SHEQ Provisions and Exclusions .......................................................................................... 6
2.0
Reference Documents ............................................................................................................ 6
3.0
Definitions, Acronyms and Abbreviations ............................................................................... 7
4.0
The Way KCT Operates ........................................................................................................... 7
4.1
The Organisation of the Main Processes .............................................................................. 7
4.2
Outsourced Processes ......................................................................................................... 7
4.3
Integrated Management System ......................................................................................... 8
5.0
Management Commitment .................................................................................................... 8
IMS Policy Statement ................................................................................................................. 10

6.0
The Documented Integrated Management System ............................................................... 11
6.1
Management System Set-up ............................................................................................. 11
6.2
Purpose of Integrated Management System Documents ................................................... 11
7.0
Management Structure, Responsibility and Authority .......................................................... 12
7.1
Management Structure ..................................................................................................... 12
7.2
Responsibility and Authority ............................................................................................. 12
7.3
Customer Focus ................................................................................................................ 14
8.0
Management System Elements ............................................................................................ 15
8.1
Resources Management.................................................................................................... 15
8.2
Human Resources ............................................................................................................. 15
8.3
Infrastructure ................................................................................................................... 17
8.4
Work Environment ........................................................................................................... 17
8.5
Control of Documents ....................................................................................................... 17

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8.6
Control of Records ............................................................................................................ 17
8.7
Planning ........................................................................................................................... 18
9.0
Product Realisation .............................................................................................................. 19
9.1
Planning of Service Realisation.......................................................................................... 19
9.2
Design and Development .................................................................................................. 20
9.3
Procurement .................................................................................................................... 20
9.4
Service Provision .............................................................................................................. 20
9.5
Control of Monitoring and Measuring Devices................................................................... 21
9.6
Measurement, Monitoring, Analysis and Improvement ..................................................... 22
9.7
Corrective and Preventive Action ...................................................................................... 23
9.8
Internal Audits .................................................................................................................. 23
9.9
Customer Satisfaction ....................................................................................................... 23
10.0
Monitoring and Measurement .......................................................................................... 24
10.1
Process .......................................................................................................................... 24
10.2
Monitoring and Measurement of Service ....................................................................... 24
10.3
Control of Non-conformance ......................................................................................... 24
10.4
Analysis of Data ............................................................................................................. 24
10.5
Continual Improvement ................................................................................................. 24
10.6
Management Review ..................................................................................................... 25
11.0
Operational Controls ........................................................................................................ 26
11.1
Planning for Hazardous Identification, Risk Assessment and Risk Control ....................... 26
11.2
Environmental Aspects and Impacts Assessments and Management .............................. 26
11.3
Emergency Preparedness and Response ......................................................................... 26
12.0
Legal and Other Requirements .......................................................................................... 27
13.0
Consultation and Communication ..................................................................................... 27
14.0
Manual Maintenance ........................................................................................................ 27
Attachments ................................................................................................................................. 28
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Revision History
Rev.
No.
Rev.
Date
Reason
of Revision
Prepared
Reviewed
Approved
15-01-2013
First issue
TGC
SAJ
MAK
Remark

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Management Statement
1.1
Introduction
KCT is one of Qatars leading support services and construction companies, with over 6,000
employees in Qatar alone, and annual revenues of over1bnQR. KCT also operates as a separate
company in Syria.
KCT was formed in Qatar in 2011 and is a sister company of Urbacon (UCC). Although closely
linked, the two companies are separate entities and apart from a limited number of shared
resources, are managed by separate teams.
KCT is a regional leader in design, construction, facilities management and maintenance
services. From land reclamation, industrial and infrastructure projects, to the creation of villa
complexes, palaces, restaurants, leisure facilities and retail parks.
KCT adopts a philosophy of working with its clients to combine construction excellence with a
long-term service commitment to bring added value to the construction process. KCT believes
in working closely with clients and project design teams, to deliver buildable, innovative and
cost-effective solutions.
KCT incorporates its practical knowledge and experience of contracting with an understanding
of the interactive and collaborative process that is essential to meet project challenges and
successful delivery of the work.
KCT is pleased to reflect the core values and vision of its shareholders in both its daily activities
and its long-term planning.
The integrated management system described in this manual addresses the requirements of
the ISO9001, ISO14001 and BS OHSAS 18001 standards and compliance is mandatory.
1.2
Statement of Scope and Purpose

The KCT Integrated Management System covers processes across the following disciplines:
Safety, Health, Environmental & Quality Management,
Risk,
Tendering and Estimating,
Procurement,
Accounting and Finance,
Human Resources,
Information Technology,

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Planning & Monitoring,

Contractsand Commercial Management
Pre-contract Administration (including Planning, Tender Handover, Contract Launch, Site
Launch)
Execution & Construction
Contract Close-out,
Measurement, Monitoring, Analysis and Improvement.
1.3
Statement of Authority
This document forms part of the SHEQ Policy of KCT and has been compiled to meet the
objectives of the Company and the requirements of the ISO 9001:2008, ISO 14001:2004 and
OHSAS 18001:2007 International Standards.
Compliance with all procedures contained herein are mandatory within the Company.
This KCT Integrated Management System Manual is issued with the Chief Executive Officers
authority and shall be controlled in accordance with the Document and Record Control
procedures internally.
The SHEQ Director is granted full authority as Management Representative to carry out all his
duties, including the delegation of some of those duties to the HSE and QA/QC
Representatives. He has the express authority to report directly to the General Director on any
matters concerning the KCT Integrated Management System.
Personnel allocated responsibilities in this manual and all other procedures will have the
authority to act on those responsibilities.
1.4
SHEQ Provisions and Exclusions

KCT will implement the companys Integrated Management System on projects, when:
KCT is the sole main contractor, or in charge of a clearly defined portion of a
consortium.
KCT is the leading Joint Venture (JV) partner, or provides the management of the
Project. (This is subject to the approval of the major JV partners).
KCT, although responsible in many instances as the design and build contractor, does not
directly undertake any design responsibility whatsoever. Design will be subcontracted to
consultants and processes will therefore be limited to the management of the designer. In the
event of design being carried out by KCT then KCT will implement a procedure(s) to meet the
requirements of the standard.
2.0
Reference Documents
International Standard ISO 9001: 2008 Quality Management System
International Standard ISO 14001: 2004 Environmental Management System

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International System OHSAS 18001:2007 Occupational Health and Safety

Management System
Qatar Construction Standard 2010
Contract Review
Document and Record Control
Hazard Identification and Risk Assessment
Environmental Aspects and Impacts Assessment
SHEQ Objectives, Targets and Programs
Legal and Other Requirements
Control of Non-conformances
Safety, Health, Environmental and Quality Records
Internal Audits
Measurement, Monitoring, Analysis and Improvement.
3.0
4.0
Definitions, Acronyms and Abbreviations

IMS
MS
Management System
KCT
Al Khayyat Contracting and Trading
SHEQ
Safety, Health, Environmental and Quality
PQP
Project Quality Plan
The Way KCT Operates

4.1
The Organisation of the Main Processes

On many occasions, KCT are asked to provide a price for a projects projects are awarded
directly and do not involve the preparation of a formal tender. Where tenders are required,
they will be prepared in accordance with system requirements.
In meeting Client requirements all departments are responsible for providing a service to the
project to ensure that time, cost and quality requirements are complied with.
The KCT Integrated Management System Model is shown in Appendix A whilst the IMS
Procedures are shown under Appendix B.
4.2
Outsourced Processes
Control of Supplier and Sub-contractor processes is defined through the requirements of the
Procurement Procedures identified in Appendix B.
The outsourced service/material providers are prequalified through a stringent process of

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assessment to ensure that service providers have robust management systems, have the
capability, capacity and are financially able to meet KCT requirements.
The implementation of the providers controls are monitored and verified through the KCT IMS
System. There are formal agreements between the parties and these specify the acceptance
criteria by which performance will be measured.
Records are verified during implementation and final handover documentation or data packs
are checked prior to KCT acceptance.
The outsource partner is managed on an interactive basis and performance is reviewed and
discussed internally during weekly and monthly progress meetings and during supplier/subcontractor assessments.
4.3

KCT has an established documented Integrated
Management System based on the requirements of ISO 9001:2008, ISO 14001:2004 and
OHSAS 18001:2007, and implements and maintains the same.
This IMS Manual sets out the organisation, management policy and objectives and a policy
overview summarising each element of the international standards.
The IMS Manual contains, or makes reference to, detailed operating procedures describing the
controls used to address each element of ISO 9001:2008, ISO 14001:2004 and OHSAS
18001:2007, and serves to:
Assist in the prevention of quality defects, environmental impacts and health and
safety exposure.
Provide a reference to policy, procedures and instructions against which current
practice can be audited.
Provide an aid to ensure uniformity of understanding, continuity of performance and
consistence of action easily updated and distributed.
Procedures have been developed as site process controls; detailing how functionsare to be
performed and this will form the basis for training in the way that KCT operate.
5.0
Management Commitment
KCTs Management expresses their commitment to the KCT Integrated Management System and to the
continual improvement of the Integrated Management System in the following ways:
Through establishing and reviewing the KCT IMS Policy Statement
Defining Objectives and Targets

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By appointing a management representative and delegating authority to this management

representative regarding all SHEQ matters
Through systematic involvement in the management processes
Through continual evaluation of all the projects management processes
By organising and conducting Management Reviews
By establishing an annual plan for Improvement of the Integrated Management System
By supporting the implementation of innovative measures during all production and

execution activities.

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The Documented Integrated Management System

6.1
Management System Set-up

The Management System documentation of KCT ensures the effective operation and control of
its business processes. The extent of such documentation depends on the complexity of the
processes and their interaction as well as the competence of the personnel who perform those
processes.
The Management System is designed to meet the requirements of ISO 9001:2008, ISO
14001:2004 and OHSAS 18001:2007 management systems and considers the companys
policies and procedural requirements applicable to the KCT operations and the type of services
provided.
The IMS Manual (Level 1 documentation) covers not only the IMS Policy Statement, but also all
procedures relating to the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS
18001:2007.
Mandatory documentation such as Procedures and Process Flow Diagrams (Level 2
documentation) describe how the Management System processes are implemented to comply
with the stated policies and as required by ISO 9001:2008, ISO 14001:2004 and OHSAS
18001:2007 management systems.
Forms (Level 3 documentation) verify that the key controls required within documented
processes have been implemented in accordance with ISO 9001:2008, ISO 14001:2004 and
OHSAS 18001:2007.
The authority for the approval, issue and control of theKCT IMS Manual, Policies, Procedures
and all other related Integrated Management System documentation has been delegated to
the Management Representative.
6.2
Purpose of Integrated Management System Documents

The purpose of the KCT Integrated Management System (IMS) is to continually improve the
effectiveness and efficiency of KCT performance by considering the requirements of all
stakeholders whether internal or external. KCT strives to continually improve the processes as
well as the Integrated Management System as a whole. By defining safety, health,
environmental and quality (SHEQ) objectives and using the Integrated Management System to
meet these objectives, this improvement is achieved. Through process monitoring and
measuring where appropriate and the analysis of data collected during such monitoring, the
degree to which the set SHEQ objectives are met is determined. KCT continuously analyse and
set SHEQ objectives to improve its services. This is done by using formal processes in order to
achieve customer satisfaction, as well as using methods and techniques that engender
continual improvement via the principles that are integral to the way that KCT does business
and which supports the company value of Building Trust.

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This manual identifies the processes that are necessary for the successful operation of the
Integrated Management System. The sequence, interaction and management of these
processes are described in this manual together with supporting procedures and process flow
diagrams, where necessary, which detail the criteria and methods used to ensure that the
operation and control of these processes is effective.
Where necessary, each of the processes is implemented through supporting procedures and
where necessary process flow diagrams which detail how the operations are performed
correctly. This procedural support, coupled with training and detailed instructions, ensures
that employees know that their processes are in a state of control and that they are producing
satisfactory results.
7.0
Management Structure, Responsibility and Authority

Top management will nominate a management representative with specific duties to ensure that the
KCT Integrated Management System meets with ISO 9001, ISO 14001, OHSAS 18001 and legal
requirements. Where legislation requires specific appointments, this will be made in conjunction with
the KCT Integrated Management System stipulations. The delegated Management Representative for
KCT is the SHEQ Director.
7.1
Management Structure
With regards to the Management Structure, the respective Departmental Heads and the
responsible Project Heads are responsible for the updating of departmental / project
organisational charts. Respective organisational charts are reviewed and updated at least
quarterly and approved by the General Director.
The overall company management organisation chart is shown in Appendix C.
Job Descriptions are established / documented for each role within KCT and approved by
Senior Management and communicated to the respective post holders.
To ensure the successful implementation of the management systems and to comply with
stated legislation, clear lines of responsibility are defined to ensure that both the spirit of
relevant legislated regulations as well as the requirements of associated regulations is met.
The General Director has most control over decisions affecting the day to day running of the
business and is the person ultimately responsible to ensure compliance with legislation.
As with the financial running of a company, responsibility and accountability structures are in
place to ensure efficient profitable results. To ensure profitable results for the SHEQ
programme, management structures will define clear responsibility and accountability
structures.
KCT has developed a Levels of Authority Matrix which clearly identifies the responsibilities for
key decisions relating to the business. The Levels of Authority Matrix is shown in Appendix D.
7.2
Responsibility and Authority

The KCT management team lines of responsibility and reporting is detailed in the

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KCTorganisation chart shown in Appendix C. In order to ensure that personnel understand

their authorities and responsibilities associated with the Integrated Management System,
authorities and responsibilities are further documented in specific procedures.
All authorities and responsibilities reside with senior management and are delegated to
functions and / or individual members of staff within their control as appropriate. All personnel
who manage, perform and / or verify work are responsible for the safety and health of
employees, environmental protection and quality of services provided by KCT. All such
personnel are authorised to identify and record problems relating to products, processes, and
the management system as a whole.
All staff and personnel have the responsibility to comply with documented procedures and the
direction of management. All personnel have the responsibility to assure that processes in
which they are working is in a state of control and that the tasks are completed in a
responsible manner. Personnel are also responsible for identifying non-conformance, notifying
management, and controlling the situation until the problem has been corrected / rectified. To
prevent non-conformities, they may also initiate, recommend, or provide solutions through
designated channels, such as the Control of Non-conformances Procedure.
SHEQ Responsibility and Authority are exercised in the following ways:
Corporate Management:
The General Director and his senior management team shall determine the company
policy and vision for KCT. Through the General Directors support and focus, KCT shall be
led to the realisation of this vision.
Departments:
The following department heads report directly to the General Director as part of the
Senior Management team.
Technical and Engineering Department:
The Technical and Engineering Director is responsible to ensure that projects are
supported in terms of review of technical documentation, constructability checks,
value engineering, method statement input etc.
Human Resources Department:
The Human Resources Director is responsible to implement policies and procedures
for the effective management of personnel. This department is responsible for
salaries and benefits, recruitment, people logistics, communications and
administration to ensure that all human resources and industrial relations policies
and procedures are being adhered to throughout the company.
Accounts and Finance Department:
The Accounts and Finance Director is responsible for company reporting, budgeting,
administration, procurement and financial control in the Company including the
responsibility to ensure that the projects and KCT are legally sound and that all legal
matters are properly managed and controlled.

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SHEQ Department:
The SHEQ Director is the appointed Management Representative for the Company.
The SHEQ Director is responsible for the overseeing of the safety, health,
environmental and quality management functioning and IMS documentation within
KCT as well as to ensure that all elements of the Company are working under the
control of the principles as defined in the SHEQ Policy Statement and KCT Integrated
Management System. The SHEQ Directorassists in preparing and reviews the general
procedures and ensures that departmental procedures are implemented for activities
that may impact on Client satisfaction.
Planning Department:
The Planning Director is responsible for ensuring that the Contract requirements are
translated into a coordinated programme for the efficient planning and monitoring of
progress. The Planning Director is also responsible to ensure that weekly and
monthly reports are provided to Project and Senior Management to enable actions to
be identified that will ensure that projects are completed on time.
IT Department:
The IT Director is responsible for developing solutions to improve the effectiveness
of activities for KCT. This may include but not be limited to:
o
o
o
o
Communications systems (email; intranet etc)

Reporting systems
Information retrieval systems
ERP
Procurement Department:
The Procurement Director is responsible for coordinating prequalification of
suppliers and sub-contractors and ensuring that only those service providers that can
meet the requirements of KCT are considered in the supply chain. The Procurement
Director is responsible for ensuring that negotiations with providers ultimately result
in value for KCT in terms of cost, ability to supply/provide services and quality.
Operations Department:
The Operations Director is responsible for the management of operations and
includes all projects undertaken by KCT. The Operations Director is also responsible
for the Labour Resource Department, deployment and demobilisation of staff and
Plant, Motors and Vehicles. The Operations Director leads the drive towards health
and safety, quality and environmental and ensures that operational staff comply with
the requirements of the IMS system.
7.3
Customer Focus
The training requirements for KCT dictate that each employee understands the importance of

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fulfilling customer requirements for both internal and external customers. Customer needs
and expectations are processed in such a manner to satisfy customer requirements, in an
effort to gain and retain their confidence.
Management ensures that any legal, statutory and regulatory requirements applying to its
operations, the safety and health of employees, the protection of the environment and to the
quality of its services, are identified and adhered to. Where such requirements exist, these
have been included in the processes to ensure that they are complied with. New legislative
requirements will be considered during Management Review Meetings and more frequently as
deemed appropriate by Management.
8.0
Management System Elements

8.1
Resources Management
Processes affecting the quality of the services offered by KCT are identified and described in
this manual. Senior Management ensures that resource requirements are identified and that
adequate resources and trained personnel are provided. Any employee may also identify
resource needs, which will be evaluated and if necessary addressed.
Resources needed to implement and improve the Integrated Management System processes,
including enhancing customer satisfaction by meeting their requirements, are identified and
reviewed during Management Review Meetings.
KCT has a Human Resources Department to provide for the necessary staffing to implement
and maintain the Integrated Management System and manage the required levels of
competence, awareness and training for product realisation.
KCT has provided adequate company infrastructure and created a working environment
needed to achieve conformity to requirements.
Plant, material and human resource management is of crucial importance to ensure continued
process capability, production and on time delivery and therefore ensures client requirements
are met.
Plant, material and human resources are reviewed (when required) during the Monthly Project
Progress Meetings.
8.2
Human Resources
All personnel that could have an effect on the quality of the services provided are qualified to
perform specific tasks on the basis of appropriate education, training, skill and experience as
evidenced by qualifications and training records.
All personnel receive appropriate training to ensure that they are understand their duties,
responsibilities and level of authority and to ensure that the working practices specified in the
KCT Integrated Management System documentation are implemented and followed.
Human Resources are managed in line with the following objectives:

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Mobilisation, Provision and Management of Resources:

The HR Director maintains the organisational structure of the Company and updates it
at least quarterly.
The Monthly Project Progress Meetings facilitate the evaluation of the resources
required, including Human Resources.
The functions of the Human Resource Department include the following:
b)
Manage the manpower resources continually

Manage immigration and visa requirements
Update employees personnel files
Maintain, update and train personnel on the Industrial Relations and the Human
Resources procedures
Plan, arrange and maintain records for developmental training as defined and
identified in performance appraisals
Induction of new employees
Management of payroll, medical and health insurance, etc.
Management and control of all employee housing.(Camps)
Management of travel to and from Qatar.
SHEQ Competence, Training and Awareness:

All employees undergo induction and orientation training, during which the companys
commitment to Health, Safety, Environment and Quality is communicated (procedure
KCT-IMS-HR-4003 Induction and Orientation) and the Project Safety Induction
process. The importance of meeting customer requirements, the importance of their
respective positions and how they contribute to the achievement of the SHEQ
objectives is also communicated.
Subsequent training needs are identified by management and are recorded on each
employees Training Record. The provision of such training is also recorded on the
employees Training Record after the training has been provided, evaluated and
training effectiveness been determined.
Senior Management ensures that staffing and skill levels within the organisation are
appropriate to ensure the optimal efficiency and effectiveness of operations.
In order to control and improve competence, awareness of requirements and
personnel training, the following is implemented at least once annually:
The remuneration policy, as agreed with executive management

The annual performance appraisal to review personnels competence and
performance to:
i.
Set new individual objectives and targets,

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ii.
iii.
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Define actions to be taken for further development, and

Anticipated training in support of future development.
Infrastructure
Management ensures that the facilities are maintained appropriately to achieve conformity to
the service provided. This includes workspace, equipment, software and any supporting
services related to facilities maintenance. Such considerations are discussed during
Management Review Meetings.
8.4
Work Environment
Management ensures that the appropriate human and physical factors of the work
environment are considered and provided. Consideration of such factors includes safety,
health and environmental conditions, work methods, handling methods and equipment. Such
considerations are also discussed and reviewed during Risk Review Meetings.
8.5
Control of Documents
KCT has established the necessary documentation (IMS Management System Manual, IMS
Policy Statement, SHEQ objectives and procedures) to ensure effective planning, operation and
control of its processes.
The KCT Integrated Management System (IMS) and important information sources are
controlled in accordance to procedure KCT-IMS-M-1009 Control of Documents Procedure.
This ensures that outdated or inaccurate information is not used and that appropriate
information is available when and where it is required. All documentation is reviewed and
approved prior to use and changes to documentation are also reviewed, approved and
controlled. These documents are maintained in such a manner that they remain legible,
readily identifiable and retrievable. Any such documents that become obsolete are marked to
prevent unintended use.
The Management Representative maintains a master file of all IMS documentation, as well as
any associated forms. The most current versions of documents will be maintained in the
master file, which will also indicate any further distribution of such documents. The
Management Representative also maintains the electronic originals of such documentation.
In order to maintain control of electronic IMS documents and data that are maintained on the
company network, regular back-ups are performed and anti-virus software is in use.
8.6
Control of Records
Records are maintained as defined in procedure KCT-IMS-CM-3307 Control of Quality
Records Procedure.
Records are legible and compiled for all important operations in order to provide sufficient and
comprehensive evidence of conformance to specification and client requirements.

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The Management Representative in conjunction with other management personnel, establish

what records or documentation are to be retained, by whom, and for how long, in order to
demonstrate the effectiveness of the Management System. All records are safely retained for
a minimum period as required and made available to authorised personnel and the client for
evaluation where required.
Documents are filed in acordance with proceduresKCT-IMS-M-1006 Control over
Correspondence and KCT-IMS-CM-3201 Project Control over Correspondence Procedures.
8.7
Planning
8.7.1
Objectives, Targets and Management Programmes

KCT has a procedure in place (KCT-IMS-M-1008 Setting Objectives Procedure) for the
effective setting and management of all departmental objectives and targets, for
specified periods under review as a driver for continuous improvement.
Safety, Health, Environmental and Quality (SHEQ) objectives have been established to
continually improve the Management System as a whole as well as each management
process, extending to processes involved with meeting service requirements and
deliverables. SHEQ objectives are measurable, in order that they can be continually
analysed during during operational and production process and to continiously
monitor and determine the performance and degree to which objectives and set
targets are met, to:
Ensure the effectiveness and efficient delivery of project resources to enable
KCT to deliver planned Shareholder value. This will be measured through
continuous monitoring of the quality of services provided to clients, through the
customer satisfaction surveys and customer complaint systems.
Ensure that individuals understand and own their specific responsibilities in
relation to SHEQ by ensuring all individuals are inducted regarding the
importance of safety, health, environmental and quality and how they are
expected to comply with the Management system and relevant management
standards.
Ensure that the training facilities provided by the KCT Academy and internally
within departments, effectively addresses the skills issues of KCT, through
regular communication with the HR department and the Training and
Development Forum.
Strive for continuous improvement through a process of regular measurement,
review and assessments. This will be measured through regular department and
site audits and reporting on a monthly basis.
8.7.2
Management System Planning

In general, the SHEQ plans are consistent with normal methods of operation covered
by existing procedures. These plans ensure that SHEQ objectives set forth in the Health
and Safety, Environmental and Sustainability and Quality Policies and those identified
during Management Review Meetings are met. Where customer-specified

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requirements identify activities that are outside of our standard methods and
practices, specific method statements / procedures will be prepared and issued.
As part of the regular maintenance of the Integrated Managment System, proposed
modifications to processes and procedures are reviewed during Management Review
Meetings to ensure that the requirements of the management system have been
addressed prior to the implementation of any modifications. This review ensures that
no new process is implemented without first considering the actions that must be
taken to ensure that the company remains in compliance with the system as it is
documented. Items are evaluated and planned actions are documented during the
Management Review Meeting.
9.0
Product Realisation
9.1
Planning of Service Realisation

In general, KCTs realisation process planning is consistent with normal methods of operation
covered by existing procedures. In planning the processes for realisation of services falling
outside the normal methods, the following is considered:
Quality objectives for services / product provided
The need for process documentation, for example, a specific Inspection and Test Plan and
any necessary resources specific to the services/product
Any records necessary to provide confidence of conformity of the processes and resulting
product / services.
9.1.1
Customer Related Processes

Determination of Requirements Related to the Services Offered
Customer specifications, both internal and external and / or standards issued to KCT are
reviewed, distributed and implemented in a timely manner. Respective Departments
within KCT review customer requirements prior to final request and prior to accepting
changes to those requests.
Review of Requirements Related to the Services Offered
Each department within KCT ensures that customer requirements have been clearly
defined to ensure that the department has the ability to meet the requirements. This
process includes, as appropriate:
Determination that the client / customer requirements are clearly defined
An assessment of the departments ability to meet the requirements
Negotiation and agreement with the client / customer on requirements
Assessment and provisions for confidentiality
Customer Communication

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Any other communications by clients / customers will be directed to the appropriate

personnel within the respective department. This includes any communication relating to
non-conformances and corrective / preventive actions. KCT Department Heads will also
obtain customer feedback through appropriate comunication means and reviewed during
Management Review.
9.2
Design and Development

Every project where KCT is responsible for Design and Buildwill require the preparation of a
Design Management Plan. This document will identify how the design will be managed and will
include a reference to any specific procedures required such as the management of
Consultants and the interfaces within the design process. Procedures that normally include the
review of design information have been prepared and are contained within Project Technical
procedures identified in Appendix B.
9.3
Procurement
9.3.1
Procurement Process
The procurement process at KCT, including subcontractor and supplier evaluation and
selection, is controlled to ensure that product conforms to the applicable specifications
and requirements. The type and extent of control exerted depends on the type of
product or service, the impact on the realisation process and / or the quality of the
final product and. Consideration is also given to the potential health, safety and
environmental impact of the product. A criterion for selection, evaluation and reevaluation of subcontractors and suppliers and other procedure relating to the
procurement process are shown in Appendix B.
9.3.2
Purchasing Information
Designated employees are authorised to identify resource or purchasing requirements.
As appropriate, a Purchase Requisition is initiated to procure the required items. The
Purchase Requisition details all necessary information, including where applicable, the
requirements for qualification / specification of the product or any Management
System requirements. Designated members of management, prior to a Purchase
Order being initiated, approves purchase requisitions.
9.3.3
Verification of Purchased Product

Purchased products are verified upon receipt. When requested, all purchased
products are to be supplied with appropriate product certification and relevant
Material Safety Data Sheets.
9.4
Service Provision
9.4.1
Control of Service Provision

Service provision is planned and controlled by Heads of Departments who are
responsible for providing a suitable working environment and resources to ensure
efficient delivery of the services offered.

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The Head of Department is also responsible to ensure that appropriate information is

provided and if necessary issue and implement work instructions for use when
undertaking certain tasks within a department.
Heads of Department determine the appropriate monitoring and measuring activities
related to the service delivery. This ensures that the requirements for effective service
delivery is met troughout all stage of the process and at the same time confirms the
continuing ability of each process to satisfy its intended process.
When non-conformance to a product, process, procedure, work instruction or method
statement is detected, then this will be dealt with and controlled in accordance with
procedure KCT-IMS-CM-3305 Control of Non-conforming Product Procedure.
9.4.2
Validation of Processes for Service Provision

Service provision process is qualified by a history of use. Should a new or changed
process become a requirement then these will be validated by suitably qualified
individuals. Suitable Objective Evidence of performance will be retained for record
purposes.
9.4.3
Identification and Traceability

Where applicable all received goods are identified by packing documents, tags and / or
stamps. Once received items are accepted; they are moved to the appropriate storage
location or recipient.
9.4.4
Customer Property
All customer property will be treated in the same way as property belonging to KCT
and the necessary steps will be taken to ensure the appropriate requirements for
storage and protection are implemented. In the event of any property damage, reports
will be raised and the company insurance company informed.
9.4.5
Preservation of Product
Procedures are available to ensure product preservation until delivery of material to
designated locations.
9.5
Control of Monitoring and Measuring Devices

KCT has established procedure KCT-IMS-CM-3304 Project Control of Inspection,
Measurement and Test Instruments Procedure to ensure the effective management of
monitoring and measurement devices and to ensure that such devices are used in a known
state of calibration. Programmed verification checks are performed to ensure and maintain
required accuracy. Controls are established that defective or uncalibrated equipment is
rectified or removed from service. Records of such equipment identification and calibration
status are retained.

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9.6
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Measurement, Monitoring, Analysis and Improvement

Planning for measurement, monitoring analysis and improvement activities are in place to
ensure that there is demonstrated conformity of the KCT Management System, products and
processes. Planning also ensures that the SHEQ objectives are achieved. Such planning
includes scheduling internal audits, construction production and execution performance
measurement and measurement of customer satisfaction. It also addresses through continual
improvement the effectiveness of the Management System and any opportunities for
improvement and / or preventive action.
Senior Management evaluate the effectiveness of measuring and monitoring activities during
Management Review Meetings, where further application of such activities are also
considered, including the use of statistical techniques where possible. Any such activities
identified are implemented according to the resulting action plan, which is recorded in minutes
of the Management Review Meetings. This level of planning is focused upon the measurement
of processes, determination of system conformity and upon achieving improvement to the
Management System.
Measurements and analysis are made at various levels within the organisation. On projects the
following apply:
Internal and External Audit results
Quality Audit results
Safety Audit results
Environmental Audit results
Evaluation of corrective and preventive actions
Analysis of cost reports on Non-conformance reports
Analysis of SHE incidents, accident, near-miss and dangerous occurrence reports
Evaluation of the construction programme and target dates
Evaluation and analysis of the financial objectives
Client satisfaction.
The process of managing the project is done through the procedures identified in Section 3000
of the IMS procedures and these are detailed in Appendix B.
At Head Office level, the following measurements and analysis apply:
Analysis of corrective and preventive actions

Analysis of cost reports
Evaluation of audit reports
Evaluation of SHEQ-audit results
Evaluation of SHE statistics
Evaluation of SHEQ objectives and targets
Evaluation of the Quality Indicators including: defect and non-compliance
management, delayed payments and respecting timeframes.

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Corrective and Preventive Action

The very nature of implementing corrective and preventive action management facilitates the
principle of continual improvement. The detection and dealing with non-conformities gives rise
to the search for appropriate measures to anticipate the risk of this anomaly re-occurring.
Corrective / Preventive actions are highlighted to eliminate the causes of non-conformance in
order to prevent their recurrence. Actions taken are appropriate to the impact of the
problems encountered. Corrective / Preventive actions may be initiated by anyone in the
company according to procedures KCT-IMS-CM-3305 Project Control of Non-Conforming
Products Procedure and KCT-IMS-CM-3306 Project Corrective Action and Preventive Action
Procedure. Such actions will be recorded and processed using form KCT-IMS-CM-3305A Nonconformance Report (NCR) Form.
Any resulting changes to procedures or process flow diagrams will be reflected in the relevant
documents.
Corrective / Preventative actions may arise from a variety of sources, including Management
Review Meetings, Internal Audits, Customer Complaints and any identification of nonconformity.
9.8
Internal Audits
KCT has procedures in place to ensure that periodic assessments / audits of the KCT Integrated
Management System are conducted to ensure that the KCT Integrated Management System is
properly implemented, maintained, effective in meeting the Companys policy and objectives,
and in accordance to the requirements of the ISO and OHSAS Standards.
Internal audits are conducted in accordance with procedure KCT-IMS-M-1005 - Audits
Procedure.
The Management Representative is responsible for scheduling and managing regular internal
and site quality and safety, health and environmental audits. Every area of KCT that affects the
quality of service delivery will be scheduled for internal auditing; frequency of auditing will be
determined in accordance to the status and importance of the activities being audited, taking
into consideration the results from previous audits.
Audit findings and results are reviewed during Management Review Meetings.
9.9
Customer Satisfaction
Customer satisfaction surveys are conducted bi-annually and reviewed during Management
Review Meetings. Customer satisfaction data is collected and reported using customer
feedback data and various satisfaction results. Such data is summarised and analysed into
reports that are presented to senior management. Senior management ensures that data
regarding service delivery, process conformance and customer satisfaction is collected,
recorded and analysed.

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10.0 Monitoring and Measurement

10.1
Process
Where applicable, KCT has implemented the necessary methods to ensure that its services
meet the planned results. When results are not achieved, corrective / preventative action shall
be documented on the applicable form KCT-IMS-CM-3305A Non-conformance Report (NCR)
Form and actions taken as deemed necessary.
Internal IMS audits, project audits and management reviews are only some of the methods
used to monitor the process.
10.2
Monitoring and Measurement of Service

Process checks are included in various procedures and process flow diagrams and relate to
both quality control and service delivery checks. Provision is made for the identification and
resolution of non-conformance. The emphasis is to prevent any actions / activity / problems
which could affect customer satisfaction, quality of product, level of service or have a
detrimental effect on the health and safety of persons and the environment.
Appropriate action is taken promptly to resolve any problems that arise or potentially could
arise.
10.3
Control of Non-conformance
KCT ensures that any non-conformance, either product or system related, is reported and
implemented as per the Control of Non-conformances Procedure (KCT-IMS-CM-3305).
Action is taken to rectify the non-conformance in the form of concession or rework when it is
product related.
System non-conformances are dealt with using the Process improvement methodology
depending on the nature of the non-conformance. Records of such changes and outcomes are
retained.
10.4
Analysis of Data
Data demonstrating the suitability and effectiveness of the Management System is presented
and analysed during Management Review Meetings.
Information resulting from these analyses includes customer satisfaction levels, conformity of
service delivery requirements, characteristics and trends of processes and services including
opportunities for preventive action as well as subcontractor and supplier performance.
10.5
Continual Improvement

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KCT will continually improve the effectiveness of the Integrated Management System using the
IMS Policies and Procedures, SHEQ objectives, audit results, analysis of data, corrective and
preventive actions and management reviews. Continual improvement activities will be
reviewed during Management Review Meetings and will be documented accordingly.
The Management Representative will monitor improvement requests related to all areas of the
Integrated Management System and operations and further investigate improvements in the
disciplines of System related, technical, quality, health, safety, environmental improvements or
behavioural aspects. These statistics will be discussed at Management Review Meetings and
delegated to the relevant Department Head.
KCT Management further relies on the corporate values to encourage and develop the
involvement of personnel in the active search for opportunities to improve the management
system.
10.6
Management Review
KCT will hold an IMS Management System Management Review Meeting at least bi-annually to
ensure the continued suitability, adequacy and effectiveness of the Integrated Management
System. The Management Review Meeting is conducted in accordance with KCT-IMS-M-1001
Management Review Meeting.
The review shall consider opportunities for improvement of change to the Integrated
Management System including policy, objectives and programs / time frames. The reviews will
be based on:
Audit report results internal and external;
Corrective and preventive actions taken and their effectiveness
Analysis of non-conformances , their trends and significance;
Customer feedback positive or negative
Outstanding actions from previous review periods
Change needed and improvements recommended
Accident / Incident analysis
Safety Statistics
Environmental Statistics
Feedback on the performance of suppliers and subcontractors.
Emergency Reviews
Continuous Improvement
Changing Circumstances
Legal Compliance
The SHEQ Director must in collaboration with the General Director, make a conclusion as to

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the effectiveness of the Integrated Management System. The outcome of the reviews could
result in corrective action plans being initiated, revision to the Integrated Management System
or process procedures.
All management reviews must be recorded reflecting action responsibility and response dates
to demonstrate that timely action will be taken to ensure continued commitment to safety,
health, environment and quality.
An IMS Summary Report is drafted by the SHEQ Director and issued to the Management
Review Meeting Members. This report forms the basis of the management review. The
members of the meeting evaluate this report during the meeting and all changes or
improvementsrequired to the system are recorded in the Management Review Meeting
Minutes and followed up / closed-out by the SHEQ Director.
11.0 Operational Controls

KCT have established procedures to ensure that management is equipped with the necessary tools to
deal with and ensure that whilst work is being conducted related those operations and activities, that
are associated with the identified hazards, using mechanical, electrical and manual means, is
performed in a safe manner and to ensure that activities that could have an potential environmental
impact, is executed in an controlled and responsible manner.
Construction operations will be executed in accordance with the procedures identified in Appendix B.
11.1
Planning for Hazardous Identification, Risk Assessment and Risk Control

KCT has established procedures for the ongoing identification of the source of hazards, the
assessment of the levels of risk, and the implementation of control measures to reduce the
level of risk to acceptable levels of exposure in accordance to procedure KCT-IMS-CM-3301
Project Method Statements Procedure.
This includes all routine and non-routine activities of all persons having access to the
workplace, products and processes under the control of KCT.
11.2
Environmental Aspects and Impacts Assessments and Management

Procedure KCT-IMS-HSE-6016 Environmental Aspects & Impacts Evaluation Procedure has
been established for the ongoing identification and review of environmental legislative
requirements applicable to its activities, products and services as well as the continuous review
of identified Environmental Aspects and Impacts and the suitable and appropriate mitigation
thereof.
11.3
Emergency Preparedness and Response

KCT has established a procedure KCT-IMS-HSE-6013 HSE Emergency Evacuation and Planning
Procedure, to identify the potential emergency situations and to respond to such emergency
procedures, ensuring that all emergencies, irrespective of the nature, is managed effectively,
assessed and measured accordingly.

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12.0 Legal and Other Requirements

The Management Representative is responsible for the identification and annual monitoring, assessing
and updating of existing legal requirements, regulations and authoritative guidance with respect to any
amendments / changes applicable to legislation. This also includes any other requirements i.e.
requirements laid down by the client.
13.0 Consultation and Communication

The HR Director is responsible for guiding internal and external communication processes with relevant
parties.
The General Director has overall responsibility to communicate with interested and affected parties
and the media (external communication), and may delegate this function to any manager who he
deems fit.
The senior staff member responsible for the project / facility / yard shall be responsible to receive,
document and respond to relevant communication from external interested parties. This shall be done
in consultation with the General Director as and when required.
The SHEQ Results, Statistical Analysis and Improvement Report will be made available to interested
parties on request and approval of the General Director.
Under no circumstances will an employee of KCT divulge any information to the media or any outside
source without prior approval from the General Director.
At appropriate levels and depending on the position of the employee, staff members are consulted and
informed / made aware of the SHEQ Policy Statement and the procedures applicable to his / her
position. Personnel have access to the KCT Intranet. KCTs major internal communications are:
Project Kick Off Meetings

Project Execution reports
Management Reviews
Annual Performance Appraisals
The Corporate newsletter
Corporate learning bulletins (and safety briefings)
Intranet
Management meetings at an operational level
Toolbox talks
Memos and E-Mail.
14.0 Manual Maintenance

Any deviation from this document should be discussed with the KCT SHEQ Director. The General
Director and the KCT SHEQ Director are to approve the alternative process.

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Any changes required to this procedure should be carried out in accordance with Control of
Documents Procedure KCT-IMS-M-1009.
Attachments
APPENDIX A KCT Integrated Management System Model
APPENDIX B IMS Procedures Index
APPENDIX C KCT Organisation Chart
APPENDIX D Levels of Authority Matrix; KCT-IMS-PS-0002A

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APPENDIX A KCT Integrated Management System Model
29 of 34

Policy & System
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APPENDIX B IMS Procedures
30 of 34
Integrated Management System Procedures

MANAGEMENT
INTEGRATED MANAGEMENT SYSTEM DOCUMENTATION INDEX
Doc. Ref.
Title
Document Reference
KCT-IMS-M-1009C
Rev. No.
Rev. Date
00
05/05/2013
Page Number
1 of 7
Rev. No.
Rev. Date
0000- POLICY & SYSTEM

KCT-IMS-PS-0001
Integrated Management System Policy
28/07/2012
KCT-IMS-PS-0002
15/01/2013
KCT-IMS-PS-0003
Health and Safety Policy
0
0
KCT-IMS-PS-0004
Environment and Sustainability Policy
01/08/2012
KCT-IMS-PS-0005
Quality Policy
01/12/2012
KCT-IMS-PS-0006
Phone Policy
20/04/2013
KCT-IMS-PS-0007
Harassment Policy
20/04/2013
KCT-IMS-PS-0008
Drugs and Alcohol Policy
20/04/2013
KCT-IMS-PS-0009
Annual Vacation Leave Policy
20/04/2013
KCT-IMS-PS-0010
Recruitment and Selection Policy
20/04/2013
KCT-IMS-PS-0011
Company Vehicles
20/04/2013
KCT-IMS-PS-0012
Code of Ethics
20/04/2013
KCT-IMS-PS-0013
Company Benefits
20/04/2013
KCT-IMS-PS-0014
Other Leaves Policy
20/04/2013
KCT-IMS-PS-0015
Salary Policy
20/04/2013
KCT-IMS-PS-0016
Employment and Relationship Policy
20/04/2013
KCT-IMS-PS-0017
Termination of employment Policy
20/04/2013
KCT-IMS-PS-0018
Communication Policy
20/04/2013
01/08/2012
1000- MANAGEMENT
KCT-IMS-M-1001
Management Review Meeting
01/12/2012
KCT-IMS-M-1002
Management Reporting
07/11/2012
KCT-IMS-M-1003
Continuous Improvement & Benchmarking
10/11/2012
KCT-IMS-M-1004
Customer Complaints
0
0
KCT-IMS-M-1005
Audits
01/12/2012
KCT-IMS-M-1006
Control over Correspondence
10/07/2012
KCT-IMS-M-1007
Business Continuity Planning
KCT-IMS-M-1008
Setting Objectives
27/04/2013
KCT-IMS-M-1009
Control of Document Procedure
01/12/2012
01/12/2012
2000- COMMERCIAL & CONTRACTS

Tender & Estimating
KCT-IMS- CC-2001
Business Development & Company Profile
KCT-IMS- CC-2002
Tendering & Estimating
14/04/13
KCT-IMS-CC-2003
Post Tendering
14/04/13
KCT-IMS-CC-2004
Tender Bonds
14/04/13
KCT-IMS-CC-2005
Contract Handover & Management Handover Meeting
14/04/13
14/04/13
Control & Cost Management

KCT-IMS-CC-2101
Cost Control & Budget Management

MANAGEMENT
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Title
Document Reference
KCT-IMS-M-1009C
Rev. No.
Rev. Date
00
05/05/2013
Page Number
2 of 7
Rev. No.
Rev. Date
KCT-IMS- CC-2102
Standard Contract Agreement
14/04/13
KCT-IMS- CC-2103
Legal/Contractual Issues
14/04/13
KCT-IMS-CM-3001
Project Construction
Project/Construction Kick Off Meeting
01/12/2012
KCT-IMS-CM-3002
Project Mobilization & Start Up
01/12/2012
KCT-IMS-CM-3003
Project Daily Report
01/12/2012
KCT-IMS-CM-3004
Project Staff Requisition
30/12/2012
Commercial
KCT-IMS-CC-2201
Company Cash flow Procedure
KCT-IMS-CC-2202
Company Commercial Report

3000- CONSTRUCTION MANAGEMENT (PROJECTS)
Project Technical
KCT-IMS-CM-3101
Technical Submittal
31/10/2012
KCT-IMS-CM-3102
Shop Drawings Submittals
31/10/2012
KCT-IMS-CM-3103
Request For Information
31/10/2012
KCT-IMS-CM-3104
As-built Drawing Preparation
31/10/2012
KCT-IMS-CM-3105
Material Submittals
Project Document Control
31/10/2012
KCT-IMS-CM-3201
Project Control Over Correspondence

Project Quality Control
31/10/2012
KCT-IMS-CM-3301
Method Statements
03/11/2012
KCT-IMS-CM-3302
Measurement, Monitoring, Analysis and Improvement Procedure
17/12/2012
KCT-IMS-CM-3303
Project QCP & ITP Inspection & Testing
01/12/2012
KCT-IMS-CM-3304
0
0
01/12/2012
KCT-IMS-CM-3305
Project Control Of Inspection Measurements & Test Instruments

Control Of Non-Conformance Procedure
KCT-IMS-CM-3306
Corrective & Preventive Action Procedure
01/12/2012
KCT-IMS-CM-3307
Control Of Quality Records
01/12/2012
01/12/2012
Project Procurement
KCT-IMS-CM-3401
KCT-IMS-CM-3402
Project Sub Contractor and Supplier Procurement Procedure

Project Long Lead Items Schedule
16/12/2012
22/10/2012
Project Store Keeping

KCT-IMS-CM-3501
Material Receiving & Inspection
1/12/12
KCT-IMS-CM-3502
Material Issues & Transfers
1/12/12
KCT-IMS-CM-3503
Material Handling & Storage
1/12/12
KCT-IMS-CM-3504
Material Verification & Handover
1/12/12
KCT-IMS-CM-3505
Site Store Demobilization
1/12/12
KCT-IMS-CM-3506
Scrap Handling
Project Time Keeping
1/12/12
KCT-IMS-CM-3601
Labor Attendance ,Time Keeping & Payroll Procedure
1/12/12

MANAGEMENT
Doc. Ref.
KCT-IMS-CM-3602
Title
Staff Attendance, Time Keeping & Payroll Procedure
Document Reference
KCT-IMS-M-1009C
Rev. No.
Rev. Date
00
05/05/2013
Page Number
3 of 7
Rev. No.
Rev. Date
1/12/12
Project Commercial & Contracts

KCT-IMS-CM-3701
Contract Review
14/04/13
KCT-IMS-CM-3702
Project Cost and Budget Management
14/04/13
KCT-IMS-CM-3703
Project Sub-Contractors & Suppliers Management
14/04/13
KCT-IMS-CM-3704
Project sub-contractor bond and guarantees
14/04/13
KCT-IMS-CM-3705
Project Insurance
14/04/13
KCT-IMS-CM-3706
Monthly interim application of payment
14/04/13
KCT-IMS-CM-3707
Project claim variations and disputed items
KCT-IMS-CM-3708
Project Close Outs
14/04/13
23/02/13
KCT-IMS-CM-3801
Project Planning & Scheduling
30/09/12
KCT-IMS-CM-3802
Project Weekly Reports
30/09/12
KCT-IMS-CM-3803
Project Monthly Reports
30/09/12
KCT-IMS-CM-3804
Project Manpower Histogram
30/09/12
KCT-IMS-CM-3805
Project Machinery Schedule
30/09/12
KCT-IMS-CM-3806
Project Material Schedule
30/09/12
KCT-IMS-CM-3807
Project S-Curves
30/09/12
KCT-IMS-CM-3808
Project Cash Flow Report
30/09/12
Project Planning
4000- HUMAN RESOURCES

KCT-IMS-HR-4001
Recruitments (Local & Overseas )
20/04/13
KCT-IMS-HR-4002
Business Travel & Meeting Procedure
20/04/13
KCT-IMS-HR-4003
Induction & Orientation
20/04/13
KCT-IMS-HR-4004
Time & Attendance For HO
KCT-IMS-HR-4005
Annual Leave Management
20/04/13
KCT-IMS-HR-4006
Probation Evaluation
20/04/13
KCT-IMS-HR-4007
KCT-IMS-HR-4008
Medical
Staff Loans & Advances Procedures
KCT-IMS-HR-4009
Training & Development.
0
0
0
20/04/13
20/04/13
20/04/13
KCT-IMS-HR-4010
Performance Appraisal Procedure
20/04/13
KCT-IMS-HR-4011
Immigration
20/04/13
KCT-IMS-HR-4012
Disciplinary Procedures
20/04/13
KCT-IMS-HR-4013
Grievances Procedures
20/04/13
KCT-IMS-HR-4014
Company Vehicle and Maintenance
20/04/13
KCT-IMS-HR-4015
Internal Transfer Procedure
20/04/13
KCT-IMS-HR-4016
Job Description Procedure
20/04/13
5000- INFORMATION TECHNOLOGY

KCT-IMS-IT-5001
Software Installation Procedure
02/03/13
KCT-IMS-IT-5002
Service Level Agreement Procedure
02/03/13

MANAGEMENT
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Title
Document Reference
KCT-IMS-M-1009C
Rev. No.
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Rev. No.
Rev. Date
KCT-IMS-IT-5003
Share Point Procedure
02/03/13
KCT-IMS-IT-5004
Antivirus Procedure
02/03/13
KCT-IMS-IT-5005
Blackberry/ Iphone Support Procedure
02/03/13
KCT-IMS-IT-5006
Email Procedure
02/03/13
KCT-IMS-IT-5007
Firewall Procedure
02/03/13
KCT-IMS-IT-5008
Internet and Computer Acceptable Procedure
02/03/13
KCT-IMS-IT-5009
IT Support Procedure
02/03/13
KCT-IMS-IT-5010
Laptop Procedure
02/03/13
KCT-IMS-IT-5011
Move/ Add/(MAC) Procedure
02/03/13
KCT-IMS-IT-5012
Password Procedure
02/03/13
KCT-IMS-IT-5013
Printer/ Photocopier Procedure
02/03/13
KCT-IMS-IT-5014
Server Configuration Standard Procedure
02/03/13
KCT-IMS-IT-5015
Desk Telephone Use Procedure
02/03/13
KCT-IMS-IT-5016
Data Security Procedure
02/03/13
KCT-IMS-IT-5017
IT Equipment Borrowing/ Loan Policy
02/03/13
KCT-IMS-IT-5018
Wireless Access point Procedure
02/03/13
KCT-IMS-IT-5019
Third Party Access point Procedure
02/03/13
KCT-IMS-HSE-6001
6000- HEALTH, SAFTEY & ENVIROMENT

Personal Protective Equipment
01/11/12
KCT-IMS-HSE-6002
HSE for Control of Sub- Contractors
01/11/12
KCT-IMS-HSE-6003
Hazard Identification and Risk Assessment
01/11/12
KCT-IMS-HSE-6004
HSE Accident Reporting and Investigation Procedure
01/11/12
KCT-IMS-HSE-6005
HSE Objective, Targets and Programmes
01/11/12
KCT-IMS-HSE-6006
First Aid Procedure
01/11/12
KCT-IMS-HSE-6007
HSE Management Structure and Responsibility Procedure
01/11/12
KCT-IMS-HSE-6008
HSE Disciplinary and Penalty Provision Procedure
01/11/12
KCT-IMS-HSE-6009
HSE Awareness and Incentive Scheme
01/11/12
KCT-IMS-HSE-6010
HSE Communication, Participation and Consultation Procedure
01/11/12
KCT-IMS-HSE-6011
SHEQ Competence, Training and Awareness Procedure
01/11/12
KCT-IMS-HSE-6012
Legal and other requirements procedure
01/11/12
KCT-IMS-HSE-6013
HSE Emergency & Evacuation Planning Procedure
01/11/12
KCT-IMS-HSE-6014
HSE Measurement, Monitoring, Analysis & Improvement Procedure
01/11/12
KCT-IMS-HSE-6015
Management of Change Procedure
01/11/12
KCT-IMS-HSE-6016
Environmental Aspects & Impacts Evaluation Procedure
01/11/12
KCT-IMS-HSE-6017
General Environmental Management Procedure
01/11/12
KCT-IMS-HSE-6018
Waste Management & Recycling Procedure
01/11/12
KCT-IMS-HSE-6019
Noise Management and Hearing Conservation Procedure
01/11/12
Hazardous Materials Management Procedure
01/11/12
Community Relations and Communications
01/11/12
KCT-IMS-HSE-6020
KCT-IMS-HSE-6021

MANAGEMENT
Doc. Ref.
Title
Document Reference
KCT-IMS-M-1009C
Rev. No.
Rev. Date
00
05/05/2013
Page Number
5 of 7
Rev. No.
Rev. Date
KCT-IMS-HSE-6022
Project Specific HS&E Plan
01/11/12
KCT-IMS-HSE-6023
Fire Prevention Procedure
01/11/12
KCT-IMS-HSE-6024
Occupational Health Procedure
01/11/12
KCT-IMS-HSE-6025
SOP HSE Operational Control Procedure-
01/11/12
KCT-IMS-HSE-6026
SOP - Protection of Premises and Housekeeping Site Procedure
01/11/12
KCT-IMS-HSE-6027
SOP Isolation & Lock Out & Tag Out
01/11/12
SOP Access, Egress and Working at Height Procedure
01/11/12
01/11/12
01/11/12
KCT-IMS-HSE-6028
KCT-IMS-HSE-6030
SOP -Lifting Operations, Lifting Machinery & SOP - Lifting Gear Site Operational
Control Procedure
SOP - Permit to Work Procedure
KCT-IMS-HSE-6031
SOP -Scaffolding, Platforms, Support Work and Form work Procedure
01/11/12
KCT-IMS-HSE-6032
SOP - Man Cages and Cradles Procedure
01/11/12
KCT-IMS-HSE-6033
SOP - Vessels Under Pressure Procedure
01/11/12
KCT-IMS-HSE-6034
SOP - Portable Electrical Equipment & Electrical Machinery Procedure
01/11/12
KCT-IMS-HSE-6035
SOP - Grinding Machinery Procedure
01/11/12
KCT-IMS-HSE-6036
SOP - Working in Hot and Humid Climate Procedure
01/11/12
KCT-IMS-HSE-6037
SOP - Excavation, Trial Pits & Trenching Procedure
01/11/12
KCT-IMS-HSE-6038
SOP - Flame cutting equipment procedure
01/11/12
KCT-IMS-HSE-6039
SOP - Chemical Handling and Storage procedure
01/11/12
KCT-IMS-HSE-6040
SOP Working Near, On or over Water Procedure
01/11/12
KCT-IMS-HSE-6029
7000- PROCUREMENT
KCT-IMS-PRO-7001
Procurement of Material
04/02/13
KCT-IMS-PRO-7002
Sub-Contractor and Supplier Selection
04/02/13
KCT-IMS-PRO-7003
Central Warehouse Procedure
04/02/13
8000- ACCOUNTS & FINANCE

KCT-IMS-AF-8001
Capex-Fixed Assets & Capital Expenditure
28/11/12
KCT-IMS-AF-8002
Accounts Receivables & Revenue Recognition
01/01/13
KCT-IMS-AF-8003
KCT-IMS-AF-8004
Accounts Payables & Subcontractors

Cash & Bank Transactions
28/11/12
KCT-IMS-AF-8005
Petty Cash
0
0
0
KCT-IMS-AF-8006
Bank Guarantees
13/12/12
KCT-IMS-AF-8007
Letters of Credit
28/11/12
KCT-IMS-AF-8008
Financial Statements & Annual Audit
13/11/12
KCT-IMS-AF-8009
Annual Closing of Account
12/11/12
KCT-IMS-AF-8010
General & Administration Expenses
13/11/12
KCT-IMS-AF-8011
Budget Preparation, Evaluation, Review & Follow Up
KCT-IMS-AF-8012
Company Credit Cards
1312/12
KCT-IMS-AF-8013
Risk Management- Insurance
13/12/12
26/08/12

MANAGEMENT
Doc. Ref.
Title
Document Reference
KCT-IMS-M-1009C
Rev. No.
Rev. Date
00
05/05/2013
Page Number
6 of 7
Rev. No.
Rev. Date
1312/12
15/10/12
KCT-IMS-AF-8014
Banking Relationships & Projects Financing
KCT-IMS-AF-8015
Accruals & Pre- payments
KCT-IMS-AF-8016
KCT-IMS-AF-8017
Related Parties
Control of Diesel Deliveries
KCT-IMS-AF-8018
Chart of Accounts
0
0
0
KCT-IMS-AF-8019
Shared Cost
0
9000- PLANT, MOTORS & VEHICLE (PMV)
KCT-IMS-PMV-9001
PMV General Procedure
02/02/13
KCT-IMS-PMV-9002
PMV Service Division Administration Procedure
02/02/13
KCT-IMS-PMV-9003
PMV Service Division- Project Control of Servicing Procedure
02/02/13
KCT-IMS-PMV-9004
PMV Service Division- Storage and issue of spare parts Procedure
02/02/13
KCT-IMS-PMV-9005
PMV Service Division- Storage and issue of fuel and lubricants Procedure
02/02/13
KCT-IMS-PMV-9006
PMV Service Division- Handling, Storage, Packaging, Preservation and Delivery
02/02/13
KCT-IMS-PMV-9007
PMV Service Division- Registration and Insurance of Road Going Vehicles
02/02/13
KCT-IMS-PMV-9008
PMV Service Division- Training and Third Party Certification
02/02/13
KCT-IMS-PMV-9009
PMV Service Division- Disposal
02/02/13
KCT-IMS-PMV-9010
PMV Transportation Division Procedure
02/02/13
KCT-IMS-PMV-9011
PMV Transportation Division - Hire Contract Conditions
02/02/13
KCT-IMS-PMV-9012
PMV Transportation Division - Condition for Internal Use
02/02/13
KCT-IMS-PMV-9013
PMV Workshop Division Procedure
02/02/13
KCT-IMS-PMV-9014
PMV Workshop Division - Preventive Maintenance for Equipment
02/02/13
KCT-IMS-PMV-9015
PMV Workshop Division- Corrective Maintenance of Equipment
02/02/13
KCT-IMS-PMV-9016
PMV Workshop Division - Receiving Inspection
02/02/13
10000- LABOUR CAMP

KCT-IMS-LC-10001
New Arrivals to labor camps
01/11/2012
KCT-IMS-LC-10002
Labor Transportation from camps/sites to sites/camps
01/11/2012
KCT-IMS-LC-10003
Administration at Labor Camps
01/11/2012
KCT-IMS-LC-10004
House Keeping in Labor Camps
01/11/2012
KCT-IMS-LC-10005
Maintenance at Labor Camps
01/11/2012
KCT-IMS-LC-10006
Safety In Labor Camps
01/11/2012
KCT-IMS-LC-10007
Labor Welfare
01/11/2012
KCT-IMS-LC-10008
Electricity , Water , Gas , Rubbish Removal at Labor Camps
01/11/2012
KCT-IMS-LRD-15001
15000- LRD
Objective, Scope and LRD/Project Team Responsibilities
25/04/13
KCT-IMS-LRD-15002
Activities and Direct Manpower for the Projects
25/04/13
KCT-IMS-LRD-15003
New Project Mobilization and Forecasts
25/04/13
KCT-IMS-LRD-15004
LRD and Project Overall Forecasting
25/04/13

MANAGEMENT
Doc. Ref.
Title
Document Reference
KCT-IMS-M-1009C
Rev. No.
Rev. Date
00
05/05/2013
Page Number
7 of 7
Rev. No.
Rev. Date
KCT-IMS-LRD-15005
LRD Overall Structure, Job Descriptions and Responsibilities
25/04/13
KCT-IMS-LRD-15006
LRD Summary of Average Target Productivity Rates
25/04/13
KCT-IMS-LRD-15007
LRD Report Summary
25/04/13
KCT-IMS-LRD-15008
LRD for Concrete Works
25/04/13
KCT-IMS-LRD-15009
LRD for Formwork
25/04/13
KCT-IMS-LRD-15010
LRD for Reinforcement
25/04/13
KCT-IMS-LRD-15011
LRD for Block Works
25/04/13
KCT-IMS-LRD-15012
LRD for Plaster Works
25/04/13
KCT-IMS-LRD-15013
LRD for Gypsum Works
25/04/13
KCT-IMS-LRD-15014
LRD for Ceramic Tiling Works
25/04/13
KCT-IMS-LRD-15015
LRD for Painting Works
25/04/13
KCT-IMS-LRD-15016
LRD for Steel Fabrication
25/04/13
KCT-IMS-LRD-15017
LRD for Scaffolding Works
25/04/13
KCT-IMS-LRD-15018
LRD for Other Finishing Works
25/04/13
KCT-IMS-LRD-15019
LRD for Marble Works
25/04/13
KCT-IMS-LRD-15020
LRD for Landscaping Works (Pavers)
25/04/13
KCT-IMS-LRD-15021
LRD Timekeeping Procedure and Coordination with HR Department
25/04/13
KCT-IMS-LRD-15022
LRD Coordination with Camps
25/04/13
KCT-IMS-LRD-15023
Activities and Direct Manpower for Projects - Flowchart
25/04/13
16000- OPERATIONS
KCT-IMS-OP-16001
Staff Re allocation Management Procedure
05/05/13
KCT-IMS-OP-16002
Maintenance Procedure
05/05/13

Policy & System
APPENDIX C Organisation Chart
Document Ref.
KCT-IMS-PS-0002
Rev.No
0
Rev. Date
15-Jan-2013
Page
31 of 34
APPENDIX D Levels of Authority Matrix

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Reference Documents ............................................................................................................ 6

Definitions, Acronyms and Abbreviations ............................................................................... 7

The Way KCT Operates ........................................................................................................... 7

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Outsourced Processes ......................................................................................................... 7

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Management Commitment .................................................................................................... 8

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Management System Set-up ............................................................................................. 11

Purpose of Integrated Management System Documents ................................................... 11

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Human Resources ............................................................................................................. 15

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Product Realisation .............................................................................................................. 19

Planning of Service Realisation.......................................................................................... 19

Design and Development .................................................................................................. 20

Service Provision .............................................................................................................. 20

Control of Monitoring and Measuring Devices................................................................... 21

Measurement, Monitoring, Analysis and Improvement ..................................................... 22

Corrective and Preventive Action ...................................................................................... 23

Internal Audits .................................................................................................................. 23

Customer Satisfaction ....................................................................................................... 23

Monitoring and Measurement .......................................................................................... 24

Monitoring and Measurement of Service ....................................................................... 24

Control of Non-conformance ......................................................................................... 24

Analysis of Data ............................................................................................................. 24

Continual Improvement ................................................................................................. 24

Management Review ..................................................................................................... 25

Operational Controls ........................................................................................................ 26

Environmental Aspects and Impacts Assessments and Management .............................. 26

Emergency Preparedness and Response ......................................................................... 26

Legal and Other Requirements .......................................................................................... 27

Consultation and Communication ..................................................................................... 27

Manual Maintenance ........................................................................................................ 27

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