Frontline Service:

SINGLE-ENTRY APPROACH (SENA) - CONCILIATION MEDIATION

PRIOR TO COMPULSORY ARBITRATION

Office Location:

SENA Unit and Complaint Unit

Clients/Customers: Any private worker/employee or employees who files a request for

assistance
Documentary Requirement: Duly accomplished Request for Assistance (RFA) Form in two (2)
copies
Fees:

None
STEP BY STEP PROCEDURE

Step

Procedure

Person
Involved/Responsible

Timeframe

Step 1

Interviews and evaluates the request, and Single-Entry Approach

assists the requesting party in accomplishing Desk Officer (SEADO)
the RFA Form

Within ten (10)

minutes per
requesting party

Step 2

Assigns a reference number in the duly SEnA Unit Head or

accomplished RFA Form, designates a Designated Assistant
Conciliator-Mediator and sets the date of the
initial conference

Within ten (10)

minutes per
requesting party

Step 2

Prepares the Notice of Conference. Have the SEnA

Administrative
copy of notice signed by the SEnA Unit Head Staff/SEnA Unit Head or
and received by the requesting party, while Designated Assistant
copy for the responding party/ies may be sent
by personal service, fax, or registered mail

Within ten (10)

minutes per
requesting party

Step 2

Encodes the RFAs received with all the SEnA

required reporting indicators and delivers the Staff
copy of the RFA and Notice of Conference to
the designated Conciliator-Mediator

Administrative

Within ten (10)

minutes per
requesting party

Step 2

Conducts conciliation-mediation and reports SEnA

the result to the SEnA Unit Head on the Mediator
required reporting period

Conciliator-

Within thirty (30)

days from initial
conference

Step 2

If pre-terminated, records the date

and cause of pre-termination;
If settled, prepares the Agreement of
the parties using SEnA Form signed
by both parties and/or Quitclaim and
Release signed by the requesting
party and attests the same;
If not settled, informs the requesting
party/ies of the option to file the
appropriate complaint before the
office having jurisdiction over such
complaint.

Collects and consolidates the report of the SEnA Unit Head or

Conciliators-Mediators and submits the Designated Assistant
required reports to the Research, Information
and Publication Division

Frontline Service: FILING OF COMPLAINT

Office/Location:

Complaint Unit, Ground Floor, PPSTA Bldg.

Clients/Customers: Any aggrieved private worker/employee or employer

Documentary Requirement: Duly accomplished Complaint Form in six (6) copies
Fees:

None

STEP BY STEP PROCEDURE

Step

Procedure

Person
Involved/Responsible

Step 1

Receives referral from the

SEADO/s and/or other offices of
the Department of Labor and
Employment

Complaint Officer/s

Step 2

Issues Complaint Form to the

complaining party

Complaint Officer/s

Step 3

Complaining party fills out the

complaint form with the
assistance of the Complaint
Officer

Complainant and
Complaint Officer

Step 4

Validates the data in the

Complaint Form

Complaint Officer

Step 5

Raffles the case and

Complaint Officer
automatically assigns a case
number through electronic raffling
to a Labor Arbiter

Timeframe

Fifteen (15)
minutes
per complainant