Experience Summary

Having 2+ years of IT experience in Software Testing of OSS and BSS projects

More than 33 months of work experience in AT&T eComm B2B Project.
Currently working as Software Test Engineer in Synchronoss Technologies India Pvt Ltd.
Highlights

Have worked on Keyword driven HYBRID Selenium framework.

Have knowledge in Core Java language for developing selenium framework.

Good in designing framework plan in Excel sheet by identifying element using

XPATH expressions.

Have worked on Selenium IDE.

Knowledge in Selenium RC.

Used Junit and apache POI concepts in Java to design framework.

Extensive work experience on Sanity Testing, Regression Testing,

Functional testing, User Interface Testing and API testing.

Have ensured the successful delivery of a solution according to Business

Requirements on time and to the appropriate quality bar.

Well versed in Defect Tracking & Bug Reporting.

Experienced in Test Plan and Test cases development using Matrix Pro.

Have presented Test Case Reviews for onsite team, clients and team
members in conference calls.

Have Presented the Functional Business Requirement Review for the

team members at the end of each release.

Have trained new resources on the projects during the course of 2

years.

Have knowledge on different testing models and adopted the principles in test
case preparation and execution phases.

Extensive experience in writing the test Scenarios and converting them

into effective test cases based on Software requirement specification (SRS)
document and mapping the test cases to the requirements for maximum
testing coverage.

Excellent Team Player possessing Good Communication and Interpersonal

Skills.

Having knowledge in SQL.

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Education and certification

Bachelor of Engineering (BE, Computers) from VTU in 2009, Bangalore with

64.20%.

Class XII from Surana College in 2005, Bangalore with 76%.

Class X from VET school in 2003, Bangalore with 65.44%.

Technical Skills
SQL+, SQL Developer: Knowledge in using SQL+
and SQL Developer tool for executing queries and
searching tables/fields etc.
Bugzilla: Expert in using advanced version of
Bugzilla for all bug activities and search
functionalities

Testing Tools

Matrix pro: Well versed in creating, executing and

fetching the report from the matrix pro.
Oxygen XML editor: Able to use Oxyzen XML
editor for validating XMLs and generating XMLs
from XSDs.
Smart SVN: Can checkout and create local system
repository for the bulk requirement documents
using Smart SVN software.

Operating Systems

Windows 2000/XP

Databases

Oracle 10g

Mark up languages

XML, XPATH

Languages

Core Java

Project Details:

Project #1: AT&T Business to Business (B2B)

Client
Tools Used

: AT&T, USA
: Bugzilla, Putty
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Test case tool

Team size
Platform
Services
Duration

: Matrix pro
: 4 [India] and 2[US]
: Convergence and JAVA
: Mobile, Broadband
: 2.8 yrs(till date)

Description:
This is a back-end Operational Support Systems (OSS) automated and manual order
processing application, linked with front end Premier Online Store (a website where
customers can purchase and upgrade devices, accessories and features) and Premier
Online Care (a website that allows existing customers to update and add services and
billing information.)
The agent process the customers orders. Order processing activity involves different
workflows and scenarios based on the Order types as well as different Use cases and
Business Requirements along with activating and shipping the order to the customers.

Responsibilities:

Identified elements and prepared selenium test scripts in spreadsheet.

Have involved in reviewing the Selenium Scripts used and developed by the team
members for the project.
Involving in Requirement Reviews, Design Reviews and Test Case Reviews of new
functionalities with Business Analysts, Clients, Project Managers and entire team.
Preparing a Test Plan to execute the Test Scenarios(Regression and Functional)
Performing Fraud Checks to identify customers eligibly for providing them service.
Setting up various external fraud checks, where each fraud check includes one
Action and many qualifications and each qualification includes one operation.
Executing functional and regression test cases as per the test plan.
Verifying request and responses triggered of each API call for different types of
orders.
Performing X-Path Validations of the Order XML.
XSD Validations of the transformed XML obtained in OG.
Mapping the elements of requests/responses of many API for each type of order.
Sanity testing thoroughly to determine issues in the application.
Writing test cases for new BR/CRs from the client.
Reporting Bugs for the issues found, based on their priority and severity of the
functionality
Involving in documentation reviews and participating in bug reporting meetings with
on site team.
Re-Documentation of Regression Test Scenarios affected by new functionalities
Verifying the test scenarios by querying the DB using SQL Tools.

Project #2: Synchronoss Buy Flow (SNCRBF) and Time Warner Cable User
Interface (TWCUI)
Client
Tools Used
Team size
Platform

:
:
:
:

Timewarnercable, USA
Bugzilla, Putty
6 [India], 3[US] and 12[Polaris outsource]
CNOW and JAVA
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URL
Services
Duration
Description:

: www.timewarnercable.com.
: Cable TV, High Speed Online and Digital Phone
: 6 months

This is a dual mode project where OSS based SNCRBF order

processing application is connected to time warner cable(TWCUI) website. TWCUI
is a GUI based application provides end user with the different services like Digital TV,
Internet and Digital Phone with huge set of extensive packages and offers. Once the order
reaches SNCRBF, its role is to ship the equipment verifying customers eligibility in terms of
address, credit card and customers specific requirement etc.

Responsibilities:

Identified elements and prepared selenium test scripts in spreadsheet.

Have involved in reviewing the Selenium Scripts used and developed by the team
members for the project.
Testing TWCUI front end website in all browsers to identify browser specific issues.
Testing the TWCUI application to ensure that it is meeting clients requirement
exactly in terms of offers, packages, prices and content etc.
Testing the SNCRBF application to ensure the orders are flowing properly to their
respective queues for the specific failed scenarios.
Analyzing the new enhancement BR/CRs received from the client and Writing test
cases for them.
Involving in documentation reviews and participating in bug reporting meetings with
onsite team.
Sanity testing of the application on different OS/Database/Server/Browser.

Project #3: AT&T Web Assistance Centre (WAC)

Client
Tools Used
Test case tool
Team size
Platform
Services
Duration

: AT&T, USA
: Bugzilla, Putty
: Matrix pro
: 1 [India] and 1[US]
: Convergence and JAVA
: Customer Care
: 6 Months(till date)

Description:
The AT&T Web Assistance Center (WAC) is a call Tracker that provides customer support for
online self-service functions(Login Management, Profile Management, E-Bill Management,
Payment Management) via inbound call support. WAC involves different functionalities
based on the type of the user. WAC involves in providing the best customer experience
while shopping through the AT&T Websites.

Responsibilities:

Have been Coordinating the entire project individually.

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Involving in Requirement Reviews, Design Reviews and Test Case Reviews of new
functionalities with Business Analysts, Clients, Project Managers and entire team
Analyzing the new requirements in both positive and negative scenarios
Suggesting BAs for any changes required in the requirement as per QA point of view
Preparing a Test Plan to execute the Test Scenarios(Regression and Functional)
Writing test cases for new BR/CRs from the client.
Sanity testing thoroughly to determine issues in the application
Reporting Bugs for the issues found, based on their priority and severity of the
functionality
Involving in documentation reviews and participating in bug reporting meetings with
Project Manager and BAs
Involving in daily status review calls to deliver the product in time

Personal Details
Name

Father Name

Date of Birth

Sex

: Male

Martial Status

: Single

Nationality

: Indian

Religion

: Hindu

I here by declare that the above information & details provided by me are
Correct true to the best of my knowledge.
Thanking you,
Place: Bangalore

Yours Faithfully
Naveen A

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