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Sales Order Line - FAQ (Doc ID 110254.

1)
FREQUENTLY ASKED QUESTIONS :
1. Does R11i offer decimal quantities on order lines?
Yes, standard items only (not PTO or ATO items) may be ordered in decimal
quantities. The decimals will display just as you keyed them in. For
example, if you type in '1.5', the form will display '1.5' instead of
'1.50000000'.
2. Can I enter customer item numbers?
Yes, and the new item cross-reference functionality is quite extensive.
However, there are no new setup forms - the application uses data that you
have setup within the Product Definition Management (PDM) module (formerly
Inventory).
Any cross reference that you set up, whether UPC numbers, EAN, ISBN, etc.
can be used in Order Management. The application uses the Customer Part
Number Cross References that are set up in PDM - these use to be available
only for automotive customers. When you enter order lines through the
Order UI, you can enter the item by specifying any of these kinds of item
identifiers. If you import orders from legacy systems or through EDI, the
item can be specified using any of the item identifiers.
There's a new field that's been added to the Customer and site tables that
let you specify what kind of item identifiers a customer or site typically
uses. This will default to the line, and then any item identifier entered
on the order is first assumed to be that kind of part number. This speeds
performance, it doesn't have to search all the cross references each time.
Both the 'ordered item' (which can be a generic identifier, a customer part
number, or the internal part number) and the actual internal item id, that
it relates to, are retained on the order line.
The 'ordered item' is printed on the Sales Order Acknowledgment, passed to
Receivables for invoicing, and can be printed on internal reports.
3. Can the sales order form accept a customer part number or any other item
cross reference number that has not been set up.
No. The cross references must be set up before the part number can be
accepted.
4. Can configured items be saved as a customer specific item number?
Yes. You can manually create a customer item number that cross-references
to a configured item.
5. Can you associate other items (not inventory item numbers) with a customer
item number? For example, one inventory part number equals many different
customer numbers. And one of those customer part numbers will equal many

different manufacturer's item number.


No. But you can associate other item identifier e.g. UPC, EAN to the
inventory item number. So, an inventory item number can equal to an
UPC or EAN number and can equal to multiple customer item numbers.
6. Can these identifiers be seen on line at the order line level? Also,
will I have the functionality to use many identifiers per customer or
site? If so, when an order is imported, is there search capability to
both the customer and the customer's site at the time of import to locate
for the cross reference identifier?
The order line will contain both the ordered item and the internal item.
The ordered item field will always show on the line and the internal item
field can be shown or hidden using folders technology.
The customer or site will store the primary identifier that is used by that
customer or site. This will control which item identifier is searched
first when the ordered item is entered. If the ordered item isn't found in
that identifier, it will then search the rest of the cross references that
have been set up. As long as you have set up the cross-references, you
can use multiple identifiers for a customer or site.
7. Why can't I specify a subinventory at the order line level?
The functionality is available on Order Management Patchset E and beyond.
The field is found under the shipping tab. You will need to use folder
functionality to display this field for entry. Once a subinventory
value is entered against a sales order line, the reservation for this
line will only be made against this subinventory. If no quantity is
available the line may still schedule, yet the reservation will not be
made -- even if within the reservation time fence days.
Would advise that when performing pick release and using the ability to
assign a subinventory at the sales order line that you pick release with
"Prior Reservations Only" enabled. This will help to ensure that only lines
with reservations are able to pick release.
8. If an order contains both order lines and returns, do separate invoice and
credit notes get generated?
Yes, both the invoice and credits are generated separately. Some European
countries have legal requirements that dictate this functionality.
9. Does line independence apply to accounting rules, and can the independent
path carry through to Accounts Receivables for invoicing and revenue
recognition?
Yes, accounting and invoicing rules are now at the line level and are sent
from there to Receivables.
10. Will the 'Mass Change' feature allow me to reduce quantities across multiple
sales orders?

You can make changes across sales orders, but the quantity must be the same
across all the orders. For example, if you wanted to change a quantity
from 10 to 5 across multiple sales orders, this is possible. However, you
are not able to reduce quantities across orders by increments. Such as,
reduce all quantities by a value of 1.
11. What will the 'Mass Change' functionality allow me to change?
Practically all the fields available on the header or line can be updated
using Mass Change. There are constraints on the updating of fields based
on their workflow status or their relationship to other lines. For the
most part, Mass Change can update any field for multiple orders or lines,
that a user could do manually on an individual basis.
12. When a Sales Order line, say line 1, is split (manually) - can you receive
goods from the same PO which was against line 1 to the split SO line 1.1?
Meaning when we split the line can we receive from the same PO without any
changes to the PO?
Yes
13. Does a partial receipt of Purchase Order lines result in a split of SO
lines automatically?
Yes
14. Can an order line not have a price list?
Yes. OM still requires you to have a price list at booking. But, it is
not necessary for the order line to have a Price List at the time of entry
for the Pricing Engine to return a price. In addition, if you add a line
to an already booked order you do not need a price list attached. The
engine will find the lists for which the order is eligible and send the
price and the price list name back to OM.
15. Does Order Management or Advanced Pricing allow the user to enter a
separate line on an order with a negative price?
There is a profile option in Advanced Pricing that allows you to enter a
negative price on a price list. There is also an option in Order
Management that enables you to allow net selling price to be negative. So,
in OM you can have an order line with a negative price. You cannot however
enter a negative price, or any price, directly onto the order line. If the
requirement is to enter a price on a line, you could setup a zero price for
the item, and then use a manual discount to override the price. The
pricing engine will create a discount, positive or negative, for the amount
to get you to the overridden price.
16. How do you view invoice details for invoiced sales order lines?
In the Order Management responsibility, query on the order for which you
need invoice details.
Navigate to Line in question.
Click on the Action button.
Click on Additional Information from the LOV.
When the form opens, click on Invoice Information.
17. Is there a way an Item can have text in the Unit Price field
(i.e. 'No Price' or 'TBD')?

You cannot enter text in the price field in Sales Order pad in Order
Management or in Advanced Pricing. The price of the item (unit price) is
mandatory on the Price List unless there is a formula (static or dynamic)
attached. In which case, it is possible for the unit price field to have
a null value. But only numbers are allowed in the unit price field, not a
text string.
Order Management does allow saving a line with no price. If you do not
create a Price List for this item, when the engine tries to find a price,
it returns an error that no price for the item is found. In this way the
field is null not zero. Or you could setup a formula for this item and
have the engine return a null value.
18. Item numbers appear as 'X'.
Recompile the Item Key Flexfields.
There are two options to accomplish this:
A) Using the Application Developer responsibility:
1. Navigate to Flexfields > Key > Segments
2. Query up the System Items Flexfield
(having Application = Oracle Inventory)
and click on the Compile Button to compile the flexfield.
3. Make sure that the concurrent request completes successfully.
(View--requests).
B) Using Order Management Super User responsibility:
1. Navigate to Setup > Financials > Flexfields > Key > Segments
2. Query up the System Items Flexfield
(having Application = Oracle Inventory)
and click on the Compile Button to compile the flexfield.
3. Make sure that the concurrent request completes successfully
(View > Requests).
19. ONT.G Allows Item Search by Description (bug2002469)
Provides the ability to search for an item by description on the Sale
Order pad ( Item Description field) where the value from the search
defaults into the Item Description field. This feature is extremely
useful when placing an order where the customer only has a partial or
complete description of the item and does not have the actual item
number (customer or internal).
Navigation path:
Sales Order Form\Line Items Tab\Folders\Show Field\Item Description
20. Unable to enter decimal quantities in options of Models or on
Models or Kits.
Per the doc "Oracle Configurator Implementation Guide" section
4.5.1 explains how the profile option "CZ: Populate Decimal Quantity Flags"
works. The default is NO and effects the behavior of BOM import/refresh.
If set to NO, any BOM import or refresh will result in a model which will
not use decimal quantities. When you change this to Yes, a BOM refresh
and re-publish (if you are using publishing) are required to see
the impact of changing this option.
This still does not enable decimals to be passed to Order Management.

Enhancement request 1674141 has been logged.


21. What does the line status of "Interfaced" mean?
OM family pack H introduced the new line status of "Interfaced".
The line status was introduced to distinguished between a delivery line
which is shipped but the interface was deferred (status=Shipped), versus a
delivery line which is shipped and the interface is NOT deferred
(status=Interfaced). "Intefaced" means one of the following:
a) If the delivery was sourced from Oracle OM, "Interfaced" means the
delivery line is shipped and the OM Interface and Inventory Interface
concurrent processes have completed.
b) If delivery was sourced from an Oracle Application other than OM,
"Interaced" means the delivery line is shipped and the Inventory
Interface concurrent process has completed.
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