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KDS & CSK
TABLE OF CONTENTS
INTRODUCTION
1 .......................................................................................................................... 1
SITE MANAGER & STATION MANAGER 2.................................................................................... 2
Site Manager......................................................................................................................................... 2
Station Manager.................................................................................................................................... 2
SITE MANAGER ERRORS
3 ........................................................................................................... 3
Site Manager is not Running (Icon does not appear in the System Tray) ............................................. 3
Error: Site Manager cannot Bind to Configured (IP Address). Check Network Settings. DHCP
should not be used and local IP Address should be consistent with IP Address specified at install
time ..................................................................................................................................................... 3
Accessing Site Manager results in an Unhandled Exception Error...................................................... 3
DX2000 HARDWARE ISSUES
4 .......................................................................................................... 4
5 ............................................................................................................... 7
ii
INTRODUCTION
This document covers basic hardware troubleshooting for the DX-2000 (eXpert)
controller. The DX2000 is loaded with the embedded XP (XPe) operating system.
This document highlights issues which may be corrected in the field to restore
full functionality to the controller. The DX2000 hardware supports either QSRs
KDS software (running ePic Emulator) or Connect Smart software applications.
Chapter 1 Introduction
SITE MANAGER
Site Manager is the software application on the file server that manages the
expert controllers. Although the eXperts are similar to PCs in most regards and
can have their settings such as the IP Address set manually, Site Manager should
be the tool used to do such tasks.
Verify that Site Manager is installed and running indicated by the blue Q icon
in the system tray. Access the Site Manager Console by double clicking this icon.
NOTE: There should only be one instance of Site Manager active on a network.
The Site Manager application runs as a Windows service. The service may be
stopped and started from a command prompt using the following commands.
Net Stop QSRSiteManager stops the Site Manager Service
Net Start QSRSiteManager starts the Site Manager Service
NOTE: Site Manager requires Microsoft .NET Framework 1.0 to operate
properly. Version 1.1 and higher may coexists on the file server but version 1.0 is
required for Site Manger to operate properly. For more detail refer to Appendix
B.
STATION MANAGER
Station Manager runs as a Windows service on each eXpert device. The Station
Manager application allows the eXpert to communicate with Site Manager. The
Station Manager Service may be stopped and started from a command prompt
using the following commands.
Net Stop QSRStationManager stops the Station Manager Service
Net Start QSRStationManager starts the Station Manager Service
SITE MANAGER IS NOT RUNNING (ICON DOES NOT APPEAR IN THE SYSTEM
TRAY)
RESOLUTION
2.
3.
STEP 1 Create a Defined Station within Site Manager. The station should
include the desired IP Address and use the appropriate Template.
STEP 2 On the eXpert, browse into the network settings and manually set the
IP Address configured in Step 1.
STEP 3 On the eXpert, browse to the C:\QSRAuto\Common\Data directory
and edit the KpsStation.xml file. The <StationId> and <IpAddress> should
match that of the Defined Station created in Step 1.
STEP 4 Restart the QsrSiteManager Service and reboot the controller.
STEP 1 Reseat the USB cable at both ends between the monitor and controller.
Is the touch screen working now?
No Continue to Step 2
Yes Finished
STEP 2 Try attaching the ELO Graphic touch screen to a different eXpert
device. Does the touch screen work now?
No Continue to Step 3
Yes The previous eXpert most likely needs to have the ELO touch
drivers reinstalled (Step 3). However, if possible change device IDs
to use the touch screen on the working eXpert device.
STEP 3 Reinstall the ELO Graphic touch drivers on the eXpert device. These
are available on the QSR FTP Site (ftp.qsrautomations.com).
STEP 1 Reseat the network cable connected to the eXpert and the switch.
Verify the link light on the eXpert and switch are illuminated. Reboot the
controller. Did the error return?
No Finished.
Yes Continue to Step 2.
STEP 2 Open Command Prompt and run an IPConfig on the eXpert. Is
this the same IP Address referenced in the error message?
No On the eXpert, open Control Panel > Network Connections >
highlight Local Area Connections > Choose Change Settings of this
connection. Update the IP address to the address referenced in the
error message. Reboot the controller.
Yes Continue to Step 3.
STEP 3 On the eXpert, browse into c:\QSRAuto\Common\Data and open
the KPSStation.xml. Verify that the IP Address tag contains the same IP
address as the physical network adapter. This should appear like the
following <IpAddress>192.168.1.101</IpAddress>. Save the changes and
restart the eXpert. Did the error return?
No Finished.
Yes Continue to Step 4
STEP 4 Verify that the IP Address is not already in use on the network.
From the Site Manager PC, ping the address with the eXpert on the network
(should receive replies) and again with the eXpert powered off (Should NOT
receive replies).
No replies in either case Something is preventing communication
between the eXpert and Site Manager. Verify the physical
connections or try a different port on the switch.
Replies received in both cases There is another device with the
same IP.
Reply received w/ expert on, No reply received w/ eXpert off This
confirms another device is not using the IP address. Continue to
Step 5.
STEP 5 Verify there is not a conflict with another eXpert device by placing
the device and Site Manager on an isolated network (if possible) or by
shutting down all other eXperts. Reboot the eXpert. Did the error return?
No Determine which device is conflicting.
Yes Contact QSR Technical Support
STEP 1 Shutdown the eXpert, then ping the IP address listed in the error
message. Does the ping receive a reply?
No Continue to Step 2
Yes Determine which device on the network is replying and adjust
the IP address so there is no conflict.
STEP 2 Open RDS Console and note the device IDs that are currently in use.
Note a Device ID that is not in use and the IP Address assigned to this ID (found
in the Network form in RDS Console). On the eXpert, attach a USB mouse and
keyboard. Browse into the emulator directory (typically \QSRAuto\Emulator)
and open the emulatorconfig.xml. Modify the <DeviceID> to the unused ID and
the <IpAddress> to the unused address. Save and close the emulatorconfig.xml.
Then execute the epicemulator.exe. Does the emulator load?
No Contact QSR Technical Support
Yes There must have been an ID conflict with another emulator on
the network. Use RDS Console to adjust the IDs if additional
changes are necessary.
NOTE: When modifying the EmulatorConfig.xml, only modify the value
appearing between the tags. For example, if modifying the IP Address to
192.168.1.16, then this would appear <IpAddress>192.168.1.16</IpAddress>.
ERROR: THE WINDOW SIZE YOU HAVE SELECTED FOR THIS STATION
EXCEEDS THE BOUNDARIES OF THE SCREEN. PRESS ANY KEY TO SHUT OFF
KDS AT THIS STATION
RESOLUTION
This error occurs because the eXpert display attributes are set to 800x600.
However, the CSK dataset is configured to use a 1024x768 resolution. On the
eXpert, open Control Panel > Display > Settings Tab and change the resolution to
1024X768.
STARTING KDS
STEP 1 Verify the system status via KDS Console. Start > All Programs > QSR
Automations > KDS Console. Is the Primary system status red or green?
Red Go to Step 2
Green Contact QSR Technical Support
STEP 2 Launch the KDS application (Start > All Programs > QSR Automations
> KDS)
NOTE: If KDS is set to run as a system service then the icon will appear briefly
in the system tray then disappear if launched via the Start Menu. To start as a
service (Start > Control Panel > Administrative Tools > Services > Find the QSR
Automations KDS entry in the list and click Start the Service
Does the system status show as green after starting KDS?
No Contact QSR Technical Support
Yes Finished
STARTING CSK
STEP 1 Verify the system status via Kitchen Console. (Start > All Programs >
QSR Automations > ConnectSmart Kitchen Console). Does the Kitchen
Server/BackOffice show as offline or online?
Offline Go to Step 2
Online Contact QSR Technical Support
STEP 2 Launch the BackOffice/Kitchen Server. Start > All Programs > QSR
Automations> ConnectSmart BackOffice and ConnectSmart Kitchen Server
NOTE: If CSK is set to run as a system service then a Windows Service Start
Failure message will appear when attempting launch via the Start Menu. To
start as a service (Start > Control Panel > Administrative Tools > Services > Find
the QSR Automations ConnectSmart BackOffice and QSR Automations
KitchenServer entries in the list and click Start the Service
NOTE: Depending on the version of CSK installed KitchenServer may not exist
as its own entry as it is included in the Backoffice application. In these cases, just
start the BackOffice application.
Does the Kitchen Server/Backoffice show as online?
No Contact QSR Technical Support
Yes Finished
On the eXpert, type Regedit at the run command (Start menu > Run)
Browse to the following registry keys:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WindowsE
mbedded\RunTimeID\WEBuildDate]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WindowsE
mbedded\RunTimeID\QSR_OS_Build]
NOTE: Making changes to the registry can cause an eXpert to become unstable.
It is not recommended that any changes be made unless under the guidance of
QSR Technical Support.