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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN

*Systems Design * Deployment * Integration*

Gregory Dobrer, VoIP / Telephony Solutions Architect


Ph: 347-494-1729 | Email: info@voiceandwireless.com | URL: www.voiceandwireless.com

SUMMARIES

Over 15 years of Telecom Technologies Engineering and 10 years of extensive Consulting


experience designing and deploying Voice, Video and Data Networks for large corporate and
government clients, such as KPMG, BearingPoint, CapitalOne, Bank of America, FBR,
DoDEA, FDNY. Extensive experience in designing and deploying customized Voice, Video
and Data solutions from ground-up. BS in Electrical Engineering.

RELEVANT CAPABILITIES ENCOMPASS

* Telephony Systems (PBXs) assessment and convergence recommendations.

* IP PBX / Unified Messaging (Voice Mail) Systems design and deployment.

* IP Contact Centers Design, Deployment, Optimization.

* SIP/IAX Termination and Origination provisioning.

* Global IP Telephony Dial Plan design and optimization.

* Toll Bypass technology design and deployment.

* E.911 Compliance recommendations and auditing.

* Voice & Video over Wireless LANs design and deployment.

* IP Telephony - Analog PBX Integration.

* IP Video Conferencing Systems design and deployment.

* Advanced IP Phones Features and Services customization.

* Network Readiness assessment and QoS deployment.

* Corporate Data Centers Design, Deployment, Optimization.

* Wireless backup provisioning for Voice and Data networks.

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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*

Gregory Dobrer, VoIP / Telephony Solutions Architect


Ph: 347-494-1729 | Email: info@voiceandwireless.com | URL: www.voiceandwireless.com

CERTIFICATIONS

* CCIE Voice - written exam passed on April 7, 2008.

* Smart Business Communication Systems for Account Managers, January 2008.

* Smart Business Communication Systems for Engineers January 2008.

* CVOICE Cisco Voice over IP, August 2007.

* Unified Contact Center Express & Unified IP IVR Deployment, October 2006.

* Authorized Covad VoIP Network Engineer, February 2005.

* Authorized Covad VoIP Certified Technician, February 2005.

* Cisco Certified Network Associate, CCNA, May 2000.

* SMB Account Manager, January 2008.

* SMB Engineer, January 2008.

TECHNICAL SKILLS

* Extensive experience in provisioning SIP / IAX Termination and Origination services.


* Experience in designing and deploying IP Contact Centers IPCC Enterprise 7.1 and
Express 7.0.
* Experience in designing and deploying Cisco AVVID IPT (IP-Telephony) and PSTN
Integration.
* Experience deploying, customizing and integrating Unity Voice Messaging System.
* Design, Implementation, Management and Troubleshooting of large LAN/WANs, switched
LANs (VLANs), Firewalls, Cisco IDS and Cisco Wireless (802.11a/b/g and 802.11x
-compliant) technology.
* Specialized experience with design and deployment of corporate Data Centers (to support
1000+ nodes).
* Specialized experience with design, deployment and testing of Wireless LANs: designing
and implementing advanced security solutions, based on VPN and Cisco LEAP and EAP-
FAST protocols.
* Network Operations: Managing Complex LAN/WANs, Leased lines, Routers, Switches,
Firewalls, Windows NT/2000/2003 Servers, Cisco CallManager, Cisco 7921/7940/7960/
7970 IP Phones.

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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*

Gregory Dobrer, VoIP / Telephony Solutions Architect


Ph: 347-494-1729 | Email: info@voiceandwireless.com | URL: www.voiceandwireless.com

* Corporate IP networks: Design/Testing/ Deployment/ Management/ Support.


* Protocols: TCP/IP, IGRP, EIGRP, OSPF, BGP, Frame Relay, ATM, MPLS, RSTP, HSRP,
AAA, QoS, CoS, H.261, H.263, H.264, H.323, MGCP, SIP, SCCP, PCM, CAS, CCS, NFAS,
QSIG, SS7, 802.1q, 802.11a/b/g, 802.11x (Cisco LEAP and EAP-FAST).
* Network management applications: NetScout, nGenius, NetCool, HP OpenView, Remedy,
MRTG, CiscoWorks, WLSE.
* Networking devices: CallManager, Voice Gateways, Gate Keepers, MCU’s, Routers,
Switches, Firewalls, Intrusion Detection, VPN devices, DHCP servers, Cisco Wireless,
Videoconferencing ( TelePresence & IP/VC 3500), ASA5500, and other equipment.
* Structured copper/optical Cabling Experience.

WORK HISTORY

07/03 - present Solutions Architect - Voice & Wireless Communication Systems.


Working as a Consulting Engineer (subcontractor) to deploy Voice and Data networks for
large Corporate and Government customers. .

Consulting assignment at FDNY, NY, NYC


* Led a project to migrate NYC Fire Department’s (FDNY) Emergency Response
Applications.
* Designed, tested and deployed customized Network Monitoring solution (utilizing
NetScout’s equipment) to analyze applications running on FDNY legacy network.
* Tested QoS and Network performance utilizing LANforge Traffic Generators.
* Researched and managed QoS design project to prioritize critical FDNY applications flow.
* Designed and implemented Firewall-based security utilizing Cisco ASA 5500 and 6513
FWSM.
* Performed Network Readiness assessment to facilitate Intra-Enterprise TelePresence
deployment.
* Led a project to design and deploy Campus QoS to support TelePresence CTS3000
functionality.

Consulting Assignment at CapitalOne, Richmond, VA


* Developed a complex Dial Plan to support 8000 users and to converge from 4-digit to 7-
digit dialing.
* Researched and deployed Cisco VoIP solution to allow integration with Nortel PBX via
QSIG PRI Trunks.
* Customized CCM 4.2(2) to allow differential call flow, based on Date and Time schedule.
* Implemented CallManager Extension Mobility to support Auto-generated profiles for
roaming users.
* Installed OS Environment and upgraded CallManager application from v.3.3 to 4.2(2).
* Researched and deployed Analog phones and Fax integration utilizing VG-224 Gateways
in SCCP mode.

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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*

Gregory Dobrer, VoIP / Telephony Solutions Architect


Ph: 347-494-1729 | Email: info@voiceandwireless.com | URL: www.voiceandwireless.com

Consulting assignment at FBR, Arlington, VA


* Designed and deployed a fully redundant IPT network to support multiple sites, populated
with 2000 IP Phones utilizing CCM 4.3 (2), running on Windows 2003 server platform.
* Configured 7961 IP Phones, Voice and Data VLANs, access and trunk ports, utilizing 6509
and 3560 Switches and Cisco 2820 ISR routers.
* Designed and configured end-to-end QoS to prioritize Voice traffic flow and other critical
applications.
* Intergraded Norstar CallPilot 150 with Cisco IPT cluster to support VM legacy functionalities
while migrating to Cisco Unity Voicemail system.
* Coordinated establishing DR sites utilizing ISDN media and secure (VPN-based) network
equipment.
* Developed templates and configured CPE to support 4 application classes (CBWFQ) on
AT&T MPLS.
* Researched and defined bandwidth and applications requirements to deploy QoS, utilizing
MPLS over AT&T ATM backbone, supporting Voice, Video and Data applications.
* Researched, configured, tested and deployed CiscoWorks LMS 2.2 utilizing Win. 2000
Server platform.
* Per client’s request developed a Network Upgrade plan to migrate from Layer 2 flat network
to a fully redundant, load balanced, VLAN 802.1q - compliant infrastructure.
* Prepared Visio diagrams, developed IP addressing structure, researched and
recommended appropriate switching and routing equipment for procurement.
* Conducted site surveys and deployed Secure Wireless networks (802.11a/b/g) for medical
facilities.
* Deployed LEAP and EAP-FAST (802.11x – compliant) security, utilizing Cisco ACS
Appliance 3.2.3, integrated with Windows AD and WLSE 2.7.
* Designed and implemented Def-Serve QoS to support Multimedia Streaming applications.
* Upgraded and deployed Cisco IDS 4215 appliances, integrated with Cisco Event Viewer
application.
* Designed and deployed a fully redundant network for a financial institution.
* Configured and connected Cisco PIX 520 Firewalls and 3000 Series VPN Concentrators.
* Configured and deployed 2900, 3500, 4500 and 6500 Series Cisco Switches.

Other Consulting Experience


* Designed and deployed Call Forwarding solution to facilitate cost-effecting Roaming
capabilities for GSM and CDMA mobile operators.
* Provisioned SIP Termination and Origination services to accommodate with cost-effective
PBX / PSTN Integration.
* Performed complex Interop tests and SIP / IAX Integration to allow International DID
forwarding.
* Designed and deployed Multiple Outbound Dialers to allow marketing campaigns utilizing
Cisco Contact Center Enterprise v7.5.
* Configured the Unified Outbound Option to support Predictive and Progressive Dialer
modes.

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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*

Gregory Dobrer, VoIP / Telephony Solutions Architect


Ph: 347-494-1729 | Email: info@voiceandwireless.com | URL: www.voiceandwireless.com

* Led a project to convert a 2-cluster CallManager - Contact Center Enterprise solution into a
single-cluster system.
* Developed ICM Scripts to deploy Agent Routing Integration (ARI) on Contact Center
Enterprise v7.5.
* Configured SIP Proxies to facilitate Least-cost routing (LCR) and PSTN Integration
mechanism.
* Supported IP Contact Center Enterprise v6.0, intergraded with Nuance ASR and Witness
recoding systems.
* Designed and deployed VoIP Mobile Network utilizing Cisco CME v.4 to support Voice &
Video functionality over Wireless LANs.
* Configured Inter-cluster Trunks, Gateways and Gatekeepers to support multiple sites IPT
deployment utilizing Cisco Unified CallManager 5.1.
* Deployed Cisco Emergency Responder (CER) connecting to local PSAP to comply with
E.911 regulations.
* Designed and deployed IPCC Express solution, co-resided with CCM 4.1 (utilizing DC
Directory and CRS v.3.5 / 4.0 Premium Edition platforms) to allow call distribution over both
Resource and Skills Groups.
* Built agents’ phones and created agents’ directory to support Automatic Call Distribution
(ACD) utilizing IPCC Express application.
* Gathered requirements and designed IPCC Express solution to allow efficient agents’
utilization.
* Configured Call Handlers and Scheduling in Unity to allow playing Standard and Closed
messages.
* Researched and deployed Cisco SRST solution to provide IP Phones redundancy.
* Deployed IP-Telephony solution to allow Voice traffic forwarding over a corporate VPN
infrastructure.
* Implemented DSP (hardware-based) Conference capabilities and Call Admission Control
on CCM 4.2.

12/2000 – 07/2003 Senior Consultant / Network Engineer, BearingPoint, McLean, VA


* Supported complex BearingPoint infrastructure by maintaining highly available Networks
and providing Clients with secure access to remote sites and co-located servers in 24x7
Production environment.
* Led several projects, involving design and commissioning of corporate networks utilizing
secure VLANs/Gigabit Ethernet/Fast Ethernet and Cisco WLAN (802.11b) technology.
* Led a project to design and deploy Cisco IP/VC 3500 Video Conferencing solution.
* Led a project to design and re-wire BearingPoint Data Centers and LAN/PBX facilities.
* Oversaw a small group of engineers to design and deploy various network-related solutions
for BearingPoint infrastructure, and also for Clients.
* Installed and administrated Cisco CallManager 3.X to support IP Telephony in corporate
environments.
* Coordinated and implemented a complex ISDN backup Network, utilizing Cisco IP Sec.
Routers, dynamically connected over Internet to VPN Concentrators.

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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*

Gregory Dobrer, VoIP / Telephony Solutions Architect


Ph: 347-494-1729 | Email: info@voiceandwireless.com | URL: www.voiceandwireless.com

* Responsible for NJT (New Jersey Transit) network project to design and commission a
multi-point VPN Network.
* Installed, managed, and supported various Cisco equipment, including PIX 520 firewalls,
Cisco IDS/ IPS, 4250, Cisco 6500, 5500, 3500, 2900 Series switches; 7200, 3600 and 2600
Series Routers, IP-Telephony, Cisco Wireless and Cisco IP/VC (videoconferencing) devices.
* Served as an escalation engineer to troubleshoot and resolve various connectivity issues.

02/ 1995 - 07/2000 Network Engineer 3 CAIS Internet, McLean, VA


Served as Senior Network Engineer (Tear 3): ISP 24x7 Environment, resolved network-
related issues in the following areas:

* T3, T1, ISDN, Frame Relay, ATM, Dial-Up connections, Wireless LAN, DHCP.
* Cisco 12000GSR, 7500, 3600, 2600 Series routers and 2900 Series Switches.
* Configured and managed Routing and Switching equipment.
* Configured and managed firewalls and documented NAT mappings.
* Managed IP addressing space and implemented IP Access Lists.
* Resolved IP routing issues and recommended resolutions to customers.
* Isolated and resolved network-related issues w/ Telco vendors.

EDUCATION

* BS in Electrical Engineering.
* Multiple Cisco Professional Certifications.

PERSONAL

* Enthusiastic self-starter with Can Do attitude, able to work independently, collaboratively,


and efficiently.
* Excellent References available upon request.
* Citizen of the USA.

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