TELEHEALTH

Management Platform
By InMezzo

Introduction
Largescaletelehealthservicedeliveryinvolvesmultiplecarestakeholders,telehealth
devicesandtechnologies,andcaremanagementprocesses.Theseneedtobedelivered
inanintegratedmannertoprovideaseamlessclientexperience,andanoperationally
supportableandcosteffectivecareserviceprovidercapability.Clientinformationand
eventsneedtobeavailable,dependentuponcarerelationships,toallowcarerstohave
aninformedviewofclientstatusandhistory,facilitatinginformedcaredecisionmaking
andinterventionwhenconditionsdeterioratebeyondprescribedthresholds.
SmartCareisatelehealthservicemanagementplatformwhichprovides:
Videobasedconsultation
Distributedvideocallcentrecapability
Integratedclienttelehealthrelationshipmanagementsystem
Rulebasedconditionmonitoringandalerting
Plugandplayofhealthcaredevices,homehubs,andenvironmentalmonitoring
devices
Homenetworkanddeviceoperationmonitoring
Integratedbillingandservicemanagement

SmartCare Telehealth Service Management Platform

Telehealth
Service
Management
Platform

SmartCareisasecure,deviceagnostic,telehealthmanagementplatformcapableof
supportingawiderangeoftelecare,telemedicineandtelehealthservices.Itenables
Hospitals,PCTsandGPconsortia,privatecareorganisationsandLocalAuthoritiestouse
asingleserviceinfrastructure,todelivermultiplecomplexservicepackagestoclients
overcomputer,TV/settopbox,andmobilephoneandmobiledevices.

Clientsbenefitfromservicesthatcanbehighlyinteractive,enablingvideoconsultations
andconferencingwithsupportstaffandmedicaladvisors,aswellasfriendsandfamily.
Distributedvideocallcentrefunctionalityintegratedwithaclientmanagement
relationshipsystemallowsclienteventstobetrackedandmanagedacrossmultiple
specialistcallcentres.

Incidentalerting,constantconditionandstatusmonitoring,andselfcarefacilitiescan
beconfiguredtoprovidehighlypersonalisedcareservices.
Serviceprovidersbenefitfromanopenarchitecture,allowingtheintegrationofawide
rangeoftelehealth,telecareandtelemedicinedevices.Additionallyserviceoperation
canbeeasilyconfiguredtomeeteitherparticularlocalorpersonalneedswithout
addingtothecomplexityofoperation.Acomprehensiveserviceadministration
capabilityenablestheeffectiveprovisioning,support,operationandservicelevel
managementofcomplextelehealthservices.
SmartCare Telecare Service Administration

Conclusion
TheSmartCaretelehealthservicemanagementplatformsimplifiesthedeliveryand
operationofcomplextelehealthservices.Itprovidesthetechnicalandadministrative
infrastructuretosupportthenationalpolicyofsettingoutanewdirectionforthe
wholehealthandsocialcaresystem,basedoncareinthehomeandlocalcommunity.
Thebenefitsofthisapproachtothedeliveryandmanagementoftelehealthservices
aresignificant:

Provisioningcomplexityisreduced,asallservicesaredeliveredoverthesame
infrastructure.Multiplepersonalisedservicescanbedeliveredtopeoplewith
complexcareneeds.
Administrationissimplified,asacommonadministrationcapabilityisused.
Also,interoperabilityisenabledbetweenservices.Differentserviceproviders
canhavedifferentviewsanddatafeeds,dependingupontheircare
requirements.
Telecareoperationalactivitymonitoringisintegratedwithbillingservicesfor
financialcontrol,crosschargingbetweenserviceproviders,andclientinvoicing.
Multipleservicechannels,suchassettopbox/TV,mobilephone/devices,
PC/internet,discretenetworkdevicesandmonitoringequipment,canbe
supportedinacosteffectivemanner.
Security,privacyandclientconsentcanbeassured,asdataonlyhastobe
managedwithinoneservicedeliverynetwork.
SmartCareprovidesacommonplatformandstandardsforalltelecare,
telehealth,telemedicine,andteletherapyrequirements,enablingcare
commissionerstoevaluatesuppliersofferingseffectively,andtoprovide
supplierswithamanagementframeworkintowhichtheirproductsand
servicescanbemadecompliantandinteroperable.
SmartCareprovidesthefacilitytomanagetelehealthonalargescaleeasily
acrossmanycareserviceproviderorganisationsforacomprehensiverangeof
clientconditions.
Allofwhichallowserviceproviderstofocusonthehumanaspectsofcaredeliveryand
managementratherthandealingwithmultiplecomplexITandtelecommunications
systems.
InMezzoHeadOffice

KingsCourt

9193HighStreet

CamberleyGU153RN

Tel:01276482837Fax:01276482801Email:info@inmezzo.com