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EMUI 2.

0 FAQ

HUAWEI Android Smart Phone EMUI 2.0 FAQ

Issue

01

Date

2014-02-15

HUAWEI TECHNOLOGIES CO., LTD.

Copyright Huawei Technologies Co., Ltd. 2014. All rights reserved.


No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions


and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.

Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.


Address:

Huawei Industrial Base


Bantian, Longgang
Shenzhen 518129
People's Republic of China

Website:

http://www.huawei.com

Email:

support@huawei.com

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EMUI 2.0 FAQ

Contents

Contents
1 Hardware and installation.............................................................1
1.1 Your phone at a glance....................................................................................................................................................1
1.2 What can I do if my phone runs out of power quickly?.................................................................................................2
1.3 How do I tell when my phone is fully charged?.............................................................................................................3
1.4 What can I do if my phone can't display the battery level?............................................................................................3
1.5 What can I do if my phone cannot be charged?.............................................................................................................3

2 System and update.......................................................................4


2.1 What can I do if my phone can't power on?...................................................................................................................4
2.2 What can I do if my phone breaks down?......................................................................................................................4
2.3 What can I do if my phone automatically powers off or restarts?..................................................................................5
2.4 What can I do if my phone has no cellular network?.....................................................................................................5
2.5 What can I do if my phone generates excessive heat?...................................................................................................5
2.6 How do I update my phone?...........................................................................................................................................6
2.7 What can I do if my phone can't be updated?.................................................................................................................7
2.8 How do I obtain the root access of my phone?..............................................................................................................7
2.9 What can I do if my phone runs slowly?........................................................................................................................8
2.10 What data will be erased if I restore my phone to its factory settings?......................................................................12
2.11 How do I exit safe mode?...........................................................................................................................................12

3 Mobile data and Wi-Fi..................................................................13


3.1 What can I do if I can't access the Internet after my mobile network is turned on?.....................................................13
3.2 What can I do if my mobile data connection constantly disconnects?.........................................................................14
3.3 How do I save data traffic?...........................................................................................................................................16
3.4 Can I surf the Internet during a call?............................................................................................................................18
3.5 What can I do if I can't connect to a Wi-Fi hotspot?....................................................................................................18
3.6 What can I do if my Wi-Fi connection constantly disconnects?..................................................................................19
3.7 What can I do if my phone can't find any available Wi-Fi network after I turn on Wi-Fi?..........................................20

4 Applications................................................................................ 21
4.1 How do I uninstall pre-installed applications?.............................................................................................................21
4.2 How do I download third-party applications?..............................................................................................................21
4.3 What can I do if my phone can't install a third-party application?...............................................................................22
4.4 How do I install third-party applications to the microSD card?...................................................................................22
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4.5 How do I move applications installed in the internal storage to a microSD card?......................................................23
4.6 What can I do if third-party applications close unexpectedly?....................................................................................24
4.7 How do I close background applications?....................................................................................................................25
4.8 What can I do if the weather information displayed on my phone is inaccurate?........................................................26

5 Calls and contacts.......................................................................28


5.1 Why does the screen turn off when I put my phone near my ear? Why is the screen still off after I move my phone
away?..................................................................................................................................................................................28
5.2 What can I do if the call volume is too low or the call quality is poor?.......................................................................28
5.3 How do I delete call records?.......................................................................................................................................28
5.4 What can I do if my ringtone automatically reverts to the default one after I change it?............................................30
5.5 Can I delete the native tones?.......................................................................................................................................30
5.6 How do I export contacts to another phone?................................................................................................................30
5.7 How do I assign a unique ringtone for a contact?........................................................................................................34
5.8 How do I assign a photo to a contact?..........................................................................................................................34
5.9 What can I do if my phone can't display contacts saved in the SIM card?..................................................................36
5.10 Why do I have less contacts saved to the SIM card after I copy them over from my phone?...................................37

6 Messaging, emailing, and texting.................................................38


6.1 What can I do if I can receive messages but can't send them?.....................................................................................38
6.2 Why can't I send or receive multimedia messages?.....................................................................................................38
6.3 Is there any restriction on the multimedia message attachment size?..........................................................................39
6.4 How do I save messages as drafts?...............................................................................................................................40
6.5 Can I change the message font size?............................................................................................................................40
6.6 Can I restore deleted messages?...................................................................................................................................40
6.7 Is there any restriction on the email attachment size?..................................................................................................40
6.8 How do I disable the vibration on keypress for the Huawei input method?................................................................40

7 Camera, music, and video............................................................42


7.1 Can I disable the shutter sound?...................................................................................................................................42
7.2 Can I change the default save path for photos and videos?..........................................................................................42
7.3 How do I set the microSD card as my default save location for photos and videos?..................................................42
7.4 What can I do if I can't use the flash?...........................................................................................................................43
7.5 Why can't my phone open some images, audio clips, or videos?.................................................................................43
7.6 What can I do if my phone can't play online music or videos?....................................................................................44
7.7 What can I do if my phone experiences lag when playing online music or videos?....................................................45
7.8 What can I do if my phone's music playback volume is too low?...............................................................................46
7.9 How do I view the lyrics of a song when the song is playing?....................................................................................46

8 Device connection and data sharing.............................................47


8.1 How do I copy files from my phone to a computer?....................................................................................................47
8.2 What can I do if my phone cannot be detected by other Bluetooth devices?...............................................................48
8.3 Why can't I transfer files to another Bluetooth device that I've already paired with?..................................................48
8.4 What can I do if I can't turn on Huawei Beam?...........................................................................................................48

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9 Storage and file management......................................................49


9.1 Why is my phone's actual available storage space less than the advertised storage space?.........................................49
9.2 What can I do if my phone does not have sufficient storage space?............................................................................49
9.3 Where are my files saved by default?...........................................................................................................................52
9.4 What can I do if my phone can't detect the inserted microSD card?............................................................................52
9.5 What can I do if my data is lost after I remove the microSD card?.............................................................................52
9.6 What can I do when the warning "Lack of storage" comes up while using?...............................................................53
9.7 Can I restore deleted files?...........................................................................................................................................54

10 Maps and navigation.................................................................55


10.1 Will I be charged for using the preinstalled Map application for navigation?...........................................................55
10.2 What can I do if my navigation application is slow or cant work at all?..................................................................55
10.3 What can I do if the positioning and navigation information displayed on my phone is inaccurate?........................55

11 Screen and display....................................................................57


11.1 What can I do if I forget the screen unlock password or pattern?..............................................................................57
11.2 Why can I see the pixels on the phone screen in strong light?...................................................................................58
11.3 What can I do if the touchscreen doesn't work?.........................................................................................................58
11.4 Why does the screen automatically turn off?..............................................................................................................58
11.5 Why does my wallpaper automatically scroll when I switch between different home screens?................................59
11.6 What can I do if the switch shortcuts are hidden?......................................................................................................60
11.7 How do I change the system font style and size?.......................................................................................................60
11.8 What can I do if my phone's tilt sensor fails to work properly?.................................................................................61

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EMUI 2.0 FAQ

1 Hardware and installation

Hardware and
installation

1.1 Your phone at a glance

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EMUI 2.0 FAQ

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When your phone is powered off, press and hold

to power it on.

Press
to turn on or off the screen. Press and hold
option menu.

Touch
to return to the previous screen or exit the current
application.

When you are entering text, touch

Touch

to return to the home screen.

Touch

to display the option menu.

Touch and hold

to display an

to hide the onscreen keyboard.

to display the list of recently used applications.

1.2 What can I do if my phone runs out of


power quickly?

Turn on power saving mode. Go to Settings, touch Power saving, and select Smart or
Endurance.
Figure 1.1

Close applications not in use.

Turn off the screen when you aren't using your phone.

Shorten the screen timeout period.

Lower the screen brightness.

Lower the volume.

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Turn off your mobile network, Bluetooth, Wi-Fi, or GPS when you aren't using them.

If your phone's standby time becomes significantly shorter than usual, contact Huawei
technical support or take your phone to an authorized Huawei service center.
Note: The figures are for your reference only. Actual screens may vary slightly.

1.3 How do I tell when my phone is fully


charged?

If you are charging your phone when it is powered on, press the power button to turn on
the screen. If the battery icon on the status bar becomes
the lock screen, your phone is fully charged.

, or Charged is displayed on

If you are charging your phone when it is powered off, press the power button to turn on
the screen. If the charging indicator becomes 100%, your phone is fully charged.

1.4 What can I do if my phone can't display the


battery level?
Restart your phone or back up important data and restore your phone to its factory settings.
If the problem persists, replace the battery. If your battery is not user-removable, contact an
authorized Huawei service center.

1.5 What can I do if my phone cannot be


charged?

If the battery power is completely depleted:


If the battery is over-discharged, it may need to be charged for a while before becoming
usable again. If your phone has a removable battery, it is recommended that you use a
travel charger to charge the battery for approximately 2 hours before installing the
battery back into your phone.

If the battery power is not completely depleted:


Use the original charger provided with your phone. If you can't charge your phone when
you use the original charger, replace the USB cable or connect the charger to another
power socket.
If the problem persists, restart your phone and try again.

If your phone is overheating:


Your phone carries an over temperature protection design that disables charging if your
phone is overheating.
Do not play games, watch videos, or use other power-intensive applications while
charging. Clearing background applications from time to time may also help keep the
temperature cool.

If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
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Note: The figures are for your reference only. Actual screens may vary slightly.

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EMUI 2.0 FAQ

2 System and update

System and
update

2.1 What can I do if my phone can't power on?

If you are using the phone for the first time:


Charge your phone for about half an hour before powering it on.
When your phone powers on for the first time, the system needs to be initialized, which
may take a while. Please wait patiently.

If you restored your phone to its factory settings or updated it:


Please wait patiently because the system needs to be initialized, which may take a while.
If the screen freezes, press the power button the 10s to restart.

If your phone powers off during normal use and can't power on again:
The battery level may be too low. Charge your phone for a while and try again.

If the problem persists:


Contact Huawei technical support or take your phone to an authorized Huawei service
center.

2.2 What can I do if my phone breaks down?

Press and hold the power button, and choose Restart from the displayed option menu.
If no option menu is displayed, please press the power button for 10 seconds to forced
restart.

If your phone breaks down when you are using a third-party application, the application
may not be compatible with your phone.
Restart your phone and uninstall the application.

If the problem persists, back up important data and restore your phone to its factory
settings.

If your phone can't work at all, forcibly update it.


Download the update package for your phone from http://consumer.huawei.com and
follow the update guide in the update package to update your phone.

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If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

2.3 What can I do if my phone automatically


powers off or restarts?

Check whether the battery level is too low. If so, charge your phone.

If not, the battery may not be properly connected to your phone.

Some third-party applications may not be compatible with your phone.


Back up important data and restore your phone to its factory settings.

If your phone can't work at all, forcibly update it.


Download the update package for your phone from http://consumer.huawei.com and
follow the update guide in the update package to update your phone.

If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

2.4 What can I do if my phone has no cellular


network?

Your phone may not be detecting the SIM card. If so,


displayed on the status bar.

or a similar sign will be

Make sure your SIM card is properly inserted. For details, see your phone's Quick Start
Guide.
Make sure your phone supports the SIM card mode. For details, contact your service
provider.

Your phone may have no reception. If so,


status bar.

or a similar sign will be displayed on the

Wait a while or move your phone to a place with better reception.


You can also try restarting your phone.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

2.5 What can I do if my phone generates


excessive heat?
Whether your phone generates excessive heat depends on how you use your phone.

If you think your phone is generating excessive heat while charging: It is normal for
smartphones to generate heat while charging.
Your phone provides overheating protection for its circuits, helping ensure that the heat
will not damage the battery or shorten its life span.

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2 System and update

Charge your phone in a cool and dry place.


Do not surf the Internet, play games, watch videos, or use other power-intensive
application while your phone is charging.

If your phone generates excessive heat while you are playing games: When you play
games, your phone CPU runs at high speeds, which generates a lot of heat. This is
normal. Huawei phones have all passed safety tests in this regard. Heat generated during
normal use will not pose any safety risks.
It is recommended that you close background applications not in use while you are
playing games. Do not play games while your phone is charging.

If your phone generates excessive heat when you are using data services: How much heat
your phone generates when you are using data services depends on the signal reception.
If the reception is poor, your phone may generate excessive heat.
It is recommended that you move your phone to a place with good reception to use data
services. Do not run too many network applications simultaneously to avoid abrupt
increases of data traffic and heat generated by your phone. Do not surf the Internet in
places with poor reception.

If your phone generates excessive heat during calls: Make calls in places with good
reception. Using a headset may also be helpful.

2.6 How do I update my phone?

Back up important data, such as your contacts, messages, and call log before updating.

Online update: Before the update, make sure your phone has Internet access.
Go to the Settings screen, touch About phone > System update > Online update, and
follow the onscreen instructions.
Figure 1.1

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Local update: Download the update package from http://consumer.huawei.com, insert a


microSD card into your phone, and copy the dload folder of the update package to the
microSD card's root directory.
Go to the Settings screen, touch About phone > System update > Local update, and
follow the onscreen instructions. For details, see the update guide for the update package.
Figure 1.2

Note: The figures are for your reference only. Actual screens may vary slightly.

2.7 What can I do if my phone can't be


updated?

Download the update package for your phone model from http://consumer.huawei.com
and re-apply the update. For details, see the update guide for the update package.

It is recommended that you connect your phone to a charger before updating your phone.
Insufficient battery power will result in update failure.

If you are updating your phone using a microSD card, do not remove or insert the
microSD card during the update.

If the update still fails, restart your phone or back up important data and restore your phone to
its factory settings.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

2.8 How do I obtain the root access of my


phone?
Log in to http://consumer.huawei.com to apply for an official unlock code, and follow the
onscreen instructions to unlock your phone. After obtaining the root access of your phone,
you can remove preinstalled applications, burn third-party firmware, and more.
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After you obtain the root access, your phone may not be able to provide the optimal
performance, and some functions may not work properly. As third-party firmware is not
adequately tested and may not be compatible with your phone, your phone may be vulnerable
to viruses.
Unlocking your phone may bring unexpected negative effects.
Huawei authorized service centers can handle software and hardware faults resulting from
reformatting, but charges may apply.

2.9 What can I do if my phone runs slowly?


Try using Phone Manager to optimize your phone:

On the home screen, touch Optimization.


Figure 1.1

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On the Phone Manager screen, touch Scan, and follow the onscreen instructions to
optimize your phone.

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Figure 1.2

On the Phone Manager screen, touch Phone accelerator, and follow the onscreen
instructions to close applications not in use.
Figure 1.3

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On the Phone Manager screen, touch Storage cleaner > Smart scan, and touch Clean
after the scan.

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Figure 1.4

You can also use the following methods to clear up your phone memory:

Close applications not in use.


Go to the Settings screen, and touch Manage apps. Under Running, select the
applications you want to close, touch Stop, and follow the onscreen instructions.
Figure 1.5

Clear the application cache.


Go to the Settings screen, and touch Manage apps. Under All, touch Clear cache.

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Figure 1.6

Clear the browser cache and history.


Go to the Browser screen, touch
Clear cache and Clear history.

> Settings > Privacy & security. Then touch

Figure 1.7

Restart your phone.

If the problem persists, back up important data and restore your phone to its factory settings.
Note: The figures are for your reference only. Actual screens may vary slightly.

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2.10 What data will be erased if I restore my


phone to its factory settings?
Restoring your phone to its factory settings erases all your personal data from the internal
storage, including your email accounts, system and application settings, and installed
applications.

2.11 How do I exit safe mode?


To exit safe mode, restart your phone.
Your phone enters safe mode if you press and hold the volume down key as the phone starts
up.

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3 Mobile data and Wi-Fi

Mobile data and


Wi-Fi

3.1 What can I do if I can't access the Internet


after my mobile network is turned on?

Make sure your SIM card is properly inserted. For details, see your phone's Quick Start
Guide.

Make sure your phone supports the SIM card mode. For details, contact your service
provider.

Make sure you have subscribed to a data plan for your SIM card. For details, contact
your service provider.

Make sure your SIM card has sufficient balance. Your service provider may stop
providing Internet access to SIM cards that have a negative balance.

Go to the Settings screen, and touch More... > Data usage to check whether you have
set a limit for data usage. If so, you will not be able to use data services when the limit is
met. Remove the limit or set a greater value.

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Figure 1.1

Restore the APN settings to their default values.


Go to the Settings screen, touch Mobile networks > Access Point Names, touch
> Reset to default, and then try again.
Figure 1.2

Note: The figures are for your reference only. Actual screens may vary slightly.

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3 Mobile data and Wi-Fi

3.2 What can I do if my mobile data connection


constantly disconnects?

Take your phone to a place with good reception.

Go to the Settings screen, touch Mobile networks, and select the Enable always-on
mobile data check box.
Figure 1.1

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Contact your service provider to make sure your APN parameters are properly
configured. Go to the Settings screen, touch Mobile networks, and touch Access Point
Names to view your APN information.

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Figure 1.2

If the problem persists, back up important data, restore your phone to its factory settings, and
try again.
Note: The figures are for your reference only. Actual screens may vary slightly.

3.3 How do I save data traffic?

Try to use Wi-Fi networks more often.

Turn off your mobile network when you don't need to go on the Internet.
To quickly turn on or off your mobile network, open the notification panel and touch
.

When you surf the Internet, set your phone to block images on web pages.
On the Browser screen, touch
Load images check box.

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> Settings > Bandwidth management, and clear the

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Figure 1.1

Prevent applications from accessing the Internet using your mobile network.
Go to the Settings screen, touch Networked apps, and touch the
application.

button next to an

Figure 1.2

If not needed, turn off background data synchronization.


Open the notification panel, slide to the left and touch

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Figure 1.3

Close network applications not in use.


Long press

to display the list of recently used applications. Flick left or right across

an application or touch
simultaneously.

to close it, or touch

to close all applications

Note: The figures are for your reference only. Actual screens may vary slightly.

3.4 Can I surf the Internet during a call?


If your phone is of the CDMA standard, you can't surf the Internet during a call.
If your phone is of other standards:
You can surf the Internet when you are making a call over a 3G or 4G network.
You cannot surf the Internet when you are making a call over a 2G network.

3.5 What can I do if I can't connect to a Wi-Fi


hotspot?

If the Wi-Fi hotspot is encrypted, check whether the password you entered is correct.
Note that the password is case-sensitive.

Check whether the Wi-Fi hotspot name or password has changed. If so, obtain the new
information and try again.

The Wi-Fi reception may be poor.


Make sure you are within the working range of the Wi-Fi hotspot.

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The number of connected devices may have reached the Wi-Fi hotspot's limit.
Try connecting to another available network.

For an open Wi-Fi hotspot, on the Wi-Fi settings screen, touch and hold the hotspot.
From the displayed option menu, choose Modify network. In the displayed dialog box,
select the Show advanced options check box. Under IP settings, touch the drop-down
list box, and choose Static. Then enter the IP address and domain name.
After your phone connects to the Wi-Fi network, a Wi-Fi icon will be displayed on the
status bar.
Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

3.6 What can I do if my Wi-Fi connection


constantly disconnects?

Make sure you are within the working range of the Wi-Fi hotspot.

Go to the Wi-Fi settings screen, touch


> Advanced, and touch Keep Wi-Fi on
during sleep. From the displayed option menu, choose Always.

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Figure 1.1

If the problem persists, restart Wi-Fi on your phone, or restart the Wi-Fi hotspot device.

Note: The figures are for your reference only. Actual screens may vary slightly.

3.7 What can I do if my phone can't find any


available Wi-Fi network after I turn on Wi-Fi?

Restart the Wi-Fi hotspot device, such as your wireless router.

Restart Wi-Fi on your phone.

Restart your phone.

If the problem persists, make sure MAC address filtering is not enabled on your wireless
router. For details about how to configure your router, see the router's User Guide.

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EMUI 2.0 FAQ

4 Applications

Applications

4.1 How do I uninstall pre-installed


applications?
Go to the Settings screen, touch Manage apps, select the application you want to uninstall,
touch Uninstall, and follow the onscreen instructions to remove the application.
If an application cannot be uninstalled, the Uninstall button will not be displayed on the App
info screen.
Figure 1.1

System applications cannot be uninstalled.


Note: The figures are for your reference only. Actual screens may vary slightly.

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EMUI 2.0 FAQ

4 Applications

4.2 How do I download third-party


applications?
A rich selection of applications is available from a variety of sources. You can:

Download applications from Google's Play Store.

Download applications from web pages using the browser on your phone.

Download applications using a computer, and copy them to your phone.

4.3 What can I do if my phone can't install a


third-party application?

Your phone supports third-party applications in APK format only. Make sure the
application you are trying to download is in this format.

If the application is not from Google's Play Store, go to the Settings screen, touch
Security, select the Unknown sources check box, and touch OK.
Figure 1.1

The third-party application may not be compatible with your phone.

Note: The figures are for your reference only. Actual screens may vary slightly.

4.4 How do I install third-party applications to


the microSD card?
By default, third-party applications are installed to your phone's internal storage. The default
installation location cannot be changed. However, you can move third-party applications to
the microSD card.

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Go to the Settings screen, touch Manage apps, touch the application you want to move, and
touch Move to SD card.
Some applications may not be able to be moved to the microSD card.
After you move an application to the microSD card and you uninstall, remove, or format the
microSD card, the application will no longer be available.
Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

4.5 How do I move applications installed in the


internal storage to a microSD card?
Go to Settings, touch Manage apps, and touch an application to move it between the internal
storage and microSD card.
Some applications may not be able to be moved to the microSD card.
After you move an application to the microSD card and you uninstall, remove, or format the
microSD card, the application will no longer be available.

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Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

4.6 What can I do if third-party applications


close unexpectedly?

Free up the phone memory: Close applications that you aren't using.
Go to the Settings screen, and touch Manage apps. Under Running, select the
application you want to close, touch Stop, and follow the onscreen instructions to close
the application.
Figure 1.1

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4 Applications

It is recommended that you use Phone Manager to close multiple running applications
simultaneously.
On the Phone Manager screen, touch Phone accelerator, select the applications you
aren't using, and touch CLOSE.
Figure 1.2

Some third-party applications may not be compatible with your phone.

If the problem persists, restart your phone or back up important data and restore your phone to
its factory settings.
Note: The figures are for your reference only. Actual screens may vary slightly.

4.7 How do I close background applications?


Go to the Settings screen, and touch Manage apps. Under Running, select the application
you want to close, touch Stop, and follow the onscreen instructions to close the application.

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Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

4.8 What can I do if the weather information


displayed on my phone is inaccurate?

Go to Weather, and touch

to update the weather.

Before you update the weather, make sure your phone has Internet access.

If the problem persists, the application database may not be updated yet. Try again later.

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Figure 1.1

Download another weather application for comparison.


Weather information provided by weather applications may not be completely accurate.

Note: The figures are for your reference only. Actual screens may vary slightly.

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5 Calls and contacts

Calls and contacts

5.1 Why does the screen turn off when I put


my phone near my ear? Why is the screen still
off after I move my phone away?
Your phone has a proximity sensor that's located near the earpiece.
When your ear or other object triggers the proximity sensor, the screen automatically turns
off. The screen turns back on when the object blocking the proximity sensor is moved away.
If the screen is still off after you move your phone away from your ear, make sure the upper
part of the screen is not blocked by another object.

5.2 What can I do if the call volume is too low


or the call quality is poor?

Make calls in places with good reception.

When you are holding the phone, make sure the earpiece is aligned with your ear.
Do not block the microphone with your finger or other object.

Stay close to the microphone while you are speaking.

Use the Huawei original headset for calls. Other headsets may not be compatible with
your phone.

During the call, press the volume up button to increase the call volume.

Make calls in a quiet environment.

Restart your phone or back up important data and restore your phone to its factory settings.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

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5.3 How do I delete call records?


Step 1 On the dialer, touch

> Clear call log.

Step 2 Touch the call records you want to delete, and touch OK.
Figure 2.1

Delete a call log:


On the dialer, long press to delete call record, touch Remove from call log.

Note: The figures are for your reference only. Actual screens may vary slightly.
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5 Calls and contacts

5.4 What can I do if my ringtone automatically


reverts to the default one after I change it?

If the ringtone you set is not a native one, check whether you have deleted the ringtone
file. If so, download the file and set the ringtone again.

If the ringtone file you set is saved in the microSD card, the ringtone will restore to the
default one when you connect your phone to a computer in USB storage mode.
Disconnect your phone from the computer or move the ringtone file to your internal
storage.

To the ringtone file you set is saved in a microSD card, check whether you have
uninstalled the microSD card. If so, install the microSD card and set the ringtone again.

If the problem persists, back up important data and restore your phone to its factory settings,
and set your ringtone again.

5.5 Can I delete the native tones?


No.

5.6 How do I export contacts to another


phone?

Bluetooth:
Make sure both phones support Bluetooth.

Step 1 Enable Bluetooth on both phones and pair them up.


Step 2 In the contact list on your phone, touch

> Share contacts.

Step 3 Select the contacts you want to export, and touch SHARE.
Step 4 From the displayed option menu, choose Bluetooth.
Step 5 In the Bluetooth device list, choose a phone to export the selected contacts.

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Figure 5.1

Figure 5.2

SIM card:
In your contact list, touch
> Manage contacts>Copy contacts>phone. Follow the
onscreen instructions to export contacts from your phone to the SIM card.
Then insert the SIM card into another phone, and import the contacts to that phone.

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Figure 5.3

Figure 5.4

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5 Calls and contacts

Storage device:

Step 1 Export contacts in your phone to the internal storage as a .vcf file.
Step 2 Go to File Manager then the root directory of your internal storage, and send the .vcf file to
another phone.
Step 3 Touch the .vcf on the other phone to import the contacts.
If you have inserted a microSD card into your phone, select SD card under Settings >
Storage > Default storage location to export contacts through the microSD card as follows:
Step 1 Export contacts in your phone to the internal storage as a .vcf file.
Step 2 Uninstall the microSD card, remove it, and insert it into another phone.
Step 3 Go to File Manager then the root directory of the microSD card, and touch the exported .vcf
file to import the contacts.
Figure 3.1

Note: The figures are for your reference only. Actual screens may vary slightly.

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5 Calls and contacts

5.7 How do I assign a unique ringtone for a


contact?
Step 1 Go to the contact details screen. Under RINTONE, touch

Step 2 On the Select ringtones screen, select a ringtone.


Step 3 Touch APPLY.
Figure 3.1

Note: The figures are for your reference only. Actual screens may vary slightly.

5.8 How do I assign a photo to a contact?


You can only assign photos to contacts saved in your phone memory.

From the contact editing screen:

Step 1 Touch

next to the contact name.

Step 2 From the displayed option menu, choose a photo source, and follow the onscreen instructions
to select a photo.
Step 3 When you are done, touch SAVE.

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5 Calls and contacts

Figure 3.1

From Gallery or File Manager:

Step 1 In Gallery or File Manager, open a photo.


Step 2 Touch
> Set as > Contact photo, select or create a contact, and follow the onscreen
instructions to adjust the photo. When you are done, touch SAVE.

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Figure 2.1

Note: The figures are for your reference only. Actual screens may vary slightly.

5.9 What can I do if my phone can't display


contacts saved in the SIM card?
In the contact list, touch

> Contacts to display, and turn on Show SIM contacts.

If you just inserted the SIM card into your phone, it may take a while for the phone to load the contacts.

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Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

5.10 Why do I have less contacts saved to the


SIM card after I copy them over from my
phone?
When your phone copies contacts from your internal storage to a SIM card, it automatically
merges duplicate contacts with the same names and phone numbers.

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6 Messaging, emailing, and texting

Messaging,

emailing, and texting


6.1 What can I do if I can receive messages but
can't send them?

Your phone reception may be poor. Take your phone to a place with good reception and
try again.

Your phone's battery level may be low. Charge your phone until it has a reasonable
amount of power before trying again.

You may be experiencing a network rush. Wait a while and try again.

Make sure the recipient's phone number is correct.

6.2 Why can't I send or receive multimedia


messages?

Multimedia messages cannot be sent or received if your mobile network is disabled.


Make sure your mobile network is enabled.

Attachments larger than 300 KB can't be sent through multimedia message. Try splitting
your attachment into multiple multimedia messages or sending it using other methods.

If the problem persists, check whether your phone has sufficient storage space available.
Go to the Settings screen and touch more...> Storage to check the available storage. If
you don't have sufficient storage space, touch each item to view its size, and clear
unwanted files to free up some space.

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Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

6.3 Is there any restriction on the multimedia


message attachment size?
Attachments to a multimedia message cannot exceed 300 KB. If an image is too large, it will
be automatically compressed before being attached to the message, as a result of which, the
image resolution will decrease. Videos or audio clips larger than 300 KB can't be sent through
multimedia messages.
Figure 1.1

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6 Messaging, emailing, and texting

Note: The figures are for your reference only. Actual screens may vary slightly.

6.4 How do I save messages as drafts?


When writing a message, touch
or
to save the message as a draft, which will be
displayed the next time you open that thread.
Only messages with recipients can be saved as drafts.

6.5 Can I change the message font size?


Message font size changes along with the system font size. You cannot change the message
front size alone.

6.6 Can I restore deleted messages?


No.

6.7 Is there any restriction on the email


attachment size?
The total size of attachments in a single email must not exceed 5 MB.

6.8 How do I disable the vibration on keypress


for the Huawei input method?
Step 1 Go to the Settings screen, and touch Language & input.
Step 2 Touch Huawei Input Method.
Step 3 Touch Keyboard settings.
Step 4 Clear the Vibrate on keypress check box.

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Figure 4.1

Note: The figures are for your reference only. Actual screens may vary slightly.

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7 Camera, music, and video

Camera, music, and video

7.1 Can I disable the shutter sound?


No.

7.2 Can I change the default save path for


photos and videos?
No. Your photos and videos are saved to the DCIM/Camera folder in File Manager.

7.3 How do I set the microSD card as my


default save location for photos and videos?
On the viewfinder, touch

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> Others, and set Preferred save location to SD card.

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Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

7.4 What can I do if I can't use the flash?

Set the flash mode to mandatory


taking a photo or shooting a video.

. The flash will always be used when you are

If the flash mode is set to auto


, the camera will use the flash based to the ambient
light. If you want to use the flash in a bright environment, enable mandatory flash mode.

If the flash can't turn on in mandatory mode, check whether your phone has sufficient
battery power.

Your phone automatically disables power-intensive functions, such as flash, when the battery
level is low.
Charge your phone if necessary.

7.5 Why can't my phone open some images,


audio clips, or videos?

Your phone may not support the file format.


Supported image formats include PNG, GIF, JPG, and BMP. Supported video and audio
formats include MP3, WAV, OGG, MID, AMR, MP4, and 3GP.
For files in other formats, you may need to use third-party applications.

The file may be corrupt.


Download another copy of the file and try opening it again.

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7 Camera, music, and video

The file may be copyright-protected.


Obtain a non copyright-protected version of the file.

The battery level may be low.


Connect your phone to a charger and try again.

An unknown error may have occurred.


Restart the applications in question or your phone.

Note: The figures are for your reference only. Actual screens may vary slightly.

7.6 What can I do if my phone can't play online


music or videos?
Follow the onscreen instructions to install the Adobe Flash Player plug-in before you play the
online music or videos.
If the problem persists, perform the following operations:
On the browser screen, touch
Always on.

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> Settings > Advanced > Enable plug-ins, and choose

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Table 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

7.7 What can I do if my phone experiences lag


when playing online music or videos?

The Wi-Fi network connection may be unstable.


If you are connected to a Wi-Fi network, check whether you are within the coverage of
the Wi-Fi hotspot device, or contact your Wi-Fi service provider.

The mobile data reception may be poor.


If you are using a mobile data connection, move your phone to a place with good
reception and try again.

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Your phone may not have sufficient storage space.

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7 Camera, music, and video

Go to the Settings screen and touch Storage to check the available storage space. If you
don't have sufficient storage, touch each item to view its size, and clear unwanted files to
free up some space.
Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

7.8 What can I do if my phone's music


playback volume is too low?

During music playback, press the volume up button to increase the volume.

Make sure the speaker is not blocked by the protective cover or other object.

Play a ringtone (Huawei Tune in the ringtone list recommended) at a high volume to
check whether the problem is unique to the music file.

If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

7.9 How do I view the lyrics of a song when the


song is playing?
Download the lyrics file in .lrc format. Place the lyrics file and song in the same folder and
make sure their names are consistent.
When you play the song using the native music player, flick right on the playback screen to
view the lyrics.

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8 Device connection and data sharing

Device connection and data


sharing

8.1 How do I copy files from my phone to a


computer?

Use a USB cable to connect your phone to the computer in Device file manager (MTP)
mode. You can then transmit files between your phone and computer.
Figure 1.1

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If you have inserted a micro SD card into your phone, use a USB cable to connect your
phone to the computer in USB storage device mode. The computer will identify the
micro SD card as a USB storage device, and you'll be able to transmit files between the
micro SD card and computer.

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8 Device connection and data sharing

Figure 1.2

8.2 What can I do if my phone cannot be


detected by other Bluetooth devices?

Your phone may not be set to visible.


After you enable Bluetooth, touch Bluetooth to display the Bluetooth settings screen.
Touch your phone's Bluetooth name to set it to visible.

The Bluetooth visibility may have timed out.


Re-enable the Bluetooth visibility or change the timeout period. On the Bluetooth
settings screen, touch
visibility.

> Visibility timeout to select a period and enable Bluetooth

Your phone may not be within the working range of the other Bluetooth device.
Make sure your phone is within 10 meters of other Bluetooth devices.

8.3 Why can't I transfer files to another


Bluetooth device that I've already paired with?

The other Bluetooth device did not respond to your file transfer request in time.

The other Bluetooth device does not support the format of the file you are trying to send.

The distance between your phone and the other Bluetooth device is over 10 meters.

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8 Device connection and data sharing

8.4 What can I do if I can't turn on Huawei


Beam?
Android Beam is not available when the phone is in airplane mode. Make sure airplane mode
is disabled.
If the problem persists, restart your phone and try again.

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EMUI 2.0 FAQ

9 Storage and file management

Storage and file management

9.1 Why is my phone's actual available storage


space less than the advertised storage space?
System and background applications will take up a certain portion of your total storage.

9.2 What can I do if my phone does not have


sufficient storage space?

If you have inserted a micro SD card into your phone, move your photos, songs, videos,
and other files to the micro SD card.
Figure 1.1

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9 Storage and file management

Uninstall applications you no longer use.


Go to the Settings screen, touch Manage apps, select the application you want to
uninstall, touch Uninstall, and follow the onscreen instructions to remove the
application.
Figure 1.2

Clear the application cache.


Go to the Settings screen, and touch Manage apps. Under All, touch Clear cache.

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Figure 1.3

Open the browser and delete locally cached content.


Go to the Browser screen, and touch
touch Clear cache and Clear history.

> Settings > Privacy & security. Then

Figure 1.4

If the problem persists, back up important data and restore your phone to its factory settings.
Note: The figures are for your reference only. Actual screens may vary slightly.

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9.3 Where are my files saved by default?

Files received through Bluetooth are saved to the bluetooth folder in File Manager.

Photos and videos are saved to the DCIM folder in File Manager.

Screenshots are saved to the Pictures folder in File Manager.

Recordings are saved to the Recordings folder in File Manager.

9.4 What can I do if my phone can't detect the


inserted microSD card?
Step 1 Make sure the micro SD card is properly inserted. For details, see your phone's Quick Start
Guide.
Step 2 Make sure your phone is compatible with the micro SD card. Your phone supports micro SD
cards up to 32 GB.
Step 3 Make sure the micro SD card is not damaged. You can check whether a micro SD card is
damaged by connecting it to a computer through a card reader, or inserting it into another
phone.
If the problem persists, back up important data and restore your phone to its factory settings,
or contact an authorized Huawei service center.

9.5 What can I do if my data is lost after I


remove the microSD card?
Lost data can't be restored. Before you remove a micro SD card, uninstall it first. Otherwise,
data in the micro SD card may be lost.
Step 1 Go to the Settings screen, touch More, and touch Storage > Unmount SD card.

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Figure 1.1

Step 2 Carefully take out the microSD card.


Note: The figures are for your reference only. Actual screens may vary slightly.

9.6 What can I do when the warning "Lack of


storage" comes up while using?
You can check available space through settingStorage settings, as the red part of picture
below. This warning may appear when the part for applications only less than 100M.
There are 2 solution:
Step1 Clean up process and files which are unnecessary to release the storage by installing third-part
apps.
Step2 Uninstall some uncommon apps to release the storage.

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9 Storage and file management

9.7 Can I restore deleted files?


No.

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10 Maps and navigation

10

Maps and navigation

10.1 Will I be charged for using the


preinstalled Map application for navigation?
The Map application itself is free. However, Internet access is required when you browse a
map or plan a route, which may incur data usage fees.
For details about data usage fees, contact your service provider.

10.2 What can I do if my navigation application


is slow or cant work at all?

Some navigation applications may need a network connection. Connect to a Wi-Fi


network or turn on your mobile network and try again.

GPS satellite signals are weak indoors, which may cause slow positioning or positioning
failure. Take your phone to an outdoor area with good reception, contact the application
developers, or try another navigation application.

If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

10.3 What can I do if the positioning and


navigation information displayed on my phone
is inaccurate?

The positioning accuracy depends on the GPS satellites and map accuracy. Bring your
phone to an outdoor location with good reception. The GPS signals are weak indoors,
which may lead to inaccurate positioning results.

Turn on Wi-Fi for better positioning accuracy. Go to the Settings screen, touch All, touch
Location access, and select the Wireless networks check box.

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Figure 1.1

You can also try another map application.


If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
Note: The figures are for your reference only. Actual screens may vary slightly.

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11 Screen and display

11

Screen and display

11.1 What can I do if I forget the screen unlock


password or pattern?
If you have a Google account:

If you draw incorrect patterns five consecutive times, Forgot pattern? will be displayed.
Touch it to log in to your Google account and reset the screen unlock pattern.

If you draw incorrect patterns 20 consecutive times, the Google account login screen will
be directly displayed. Log in to your Google account to reset the screen unlock pattern.

If you do not have a Google account, you may have to reformat your phone. Reformatting
your phone erases all user data from your phone.
Reformatting using a micro SD card:
Step 1 Download the software package corresponding to your phone model from
http://consumer.huawei.com.
Step 2 Copy the dload folder in the software package to the micro SD card's root directory.
Step 3 Power off your phone and insert the micro SD card into your phone. Then, simultaneously
press and hold the power, volume up, and volume down buttons to enter reformatting mode.
Your phone will be reformatted and restored to its factory settings.
Reformatting using a USB flash drive:
Step 4 Download the software package corresponding to your phone model from
http://consumer.huawei.com.
Step 5 Copy the dload folder in the software package to the USB flash drive's root directory.
Step 6 Power off your phone, and use a USB OTG cable to connect your phone to the USB flash
drive. Then, simultaneously press and hold the power, volume up, and volume down buttons
to enter reformatting mode.
To purchase a USB OTG cable, contact your device vendor.

Your phone will be reformatted and restored to its factory settings.


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If your phone can't be reformatted, contact Huawei technical support or take your phone to an
authorized Huawei service center.

11.2 Why can I see the pixels on the phone


screen in strong light?
This is a normal phenomenon resulting from the material of your phone screen.

11.3 What can I do if the touchscreen doesn't


work?

If this happens when there is water or oil on your hand or the touch screen:
Use a dry cloth to wipe your hand and the screen. Then restart the screen to let it
automatically calibrate.

If this happens when the phone is charging through an in-car charger or non-standard
charger:
In-car or non-standard chargers may cause touch screen failure. Disconnect those
chargers and use the charger that comes with your phone for charging.

If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

11.4 Why does the screen automatically turn


off?

If this happens during a call:


This is normal. Your phone has a proximity sensor that's located near the earpiece. When
your ear or other object triggers the proximity sensor, the screen automatically turns off.
The screen turns back on when the object blocking the proximity sensor is moved away.
Do not block the area around the earpiece with the phone cover or other objects.

If this happens when a third-party application is running:


The application may not be compatible with your phone. Uninstall the application in
question. If the problem persists, back up important data and restore your phone to its
factory settings.

If this happens when you are running multiple applications simultaneously:


Close background applications not in use. Go to the Settings screen, touch Manage
apps, touch an application then Stop to close it.

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EMUI 2.0 FAQ

11 Screen and display

Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

11.5 Why does my wallpaper automatically


scroll when I switch between different home
screens?
When you set a picture as the wallpaper, two options are available:

Scrollable: The wallpaper will scroll along with the home screen.

Fixed: The wallpaper will not scroll along with the home screen.

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EMUI 2.0 FAQ

11 Screen and display

Figure 1.1

Note: The figures are for your reference only. Actual screens may vary slightly.

11.6 What can I do if the switch shortcuts are


hidden?
Step 1 Go to the Settings screen, touch Notification panel.
Step 2 Select the Notification settings check box.

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EMUI 2.0 FAQ

11 Screen and display

Figure 2.1

Note: The figures are for your reference only. Actual screens may vary slightly.

11.7 How do I change the system font style


and size?

To change the system font size:


Go to the Settings screen, and touch Display > Font size. Choose a font size from the
displayed option menu.
Figure 1.1

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EMUI 2.0 FAQ

11 Screen and display

Note: The figures are for your reference only. Actual screens may vary slightly.

11.8 What can I do if my phone's tilt sensor


fails to work properly?

If this happens when you are using a third-party application, check whether
the application is tilt sensor-based.

Your phone's tilt sensor may fail to work if certain system files are deleted.
Back up important data and restore your phone to its factory settings or update your
phone

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EMUI 2.0 FAQ

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