Pamela M.

Kemp
2704 Lakeshore Dr. Apt 103
St. Joseph, MI 49085
(614) 578-8572
pam@pamelakemp.net
Professional website http://pamelakemp.net

Summary Senior Select Account Customer Service Professional who specialized

in printing paper and plastics. Handled top 60 accounts in Cleveland and
Pittsburgh. Improved sales in Pittsburgh and Cleveland areas. Coached co-
workers and new employees which improved their productivity. Strengths
include problem solving, communications, coaching, serving customers,
prioritizing, and on-time task completion. Have successfully progressed
upwards in Customer Service, and am interested in attaining a leadership
role.

2006 - 2006 Piedmont Plastics

Professional
Experience Inside Sales
Columbus, Ohio
• Improved monthly sales.
• Brought in two major accounts increasing sales over $50,000 per
month.
• Advised customers of promotions for each month resulting in increased
sales.
• Negotiated pricing from vendor to customer leading to higher gross
profits.
• Advised customers on which plastic best fit their application.
• Followed up with customers on orders and quotes resulting in customer
loyalty and increased sales.

2004 - 2006 Unisource Worldwide

1988 - 2000

Select Account Customer Service Professional/Inside Sales

Columbus, Ohio 2004 - 2006
Managed top 60 Cleveland and Pittsburgh accounts.
• Improved monthly sales:
• -Year 1 – from $500,000 to $800,000 (60%)
• -Year 2 – from $800,000 to $1.4 million (75%)
• Received 1,100 calls per month, which was the highest in the call
center, resulting in increased sales.
• Purchased stock to ship directly to customers from vendors, providing
customers with on-time deliveries.
• Located sources and purchased stock for international shipments; this,
also, contributed to increased sales.
• Negotiated pricing from vendors to customers, leading to improvements
in competitive edge.
• Selected to create training program that was designed to improve
productivity.
 Senior Customer Service Professional
Gahanna, Ohio 1995 - 2000
Placed regular and mill-direct orders, serviced inquiries and provided
detailed customers service.
• Coached new employees in policies, procedures, product and systems,
which improved their productivity and contributed to increased sales.
• Specialized in the Cleveland and Pittsburgh areas, but covered all 9
areas in the Midwest Region as needed.
• Supervised team in Team Leader’s absence.

Customer Service/Inside Sales

Pittsburgh Pennsylvania 1988 - 1995
• Handled phone contact with old, new, and prospective customers
providing order entry, inquiries, pricing, credits and answers to many
challenges.
• Located sources and purchased large volumes of paper.
• Assisted in billing, shipping, outside sales and scheduling freight carrier
deliveries.

2000 - 2004 Xpedx, Pittsburgh Pennsylvania

Senior Customer Service Representative

Located sources and purchased paper to ship from the vendor to the
customer.
• Received recognition for the highest call volume and gross profit
(GP) of the Fine Paper Sales Team.
• Provided a consistently high level of customer service to all internal
and external customers. Results were increased sales.

Coastal Carolina University/University of South Carolina

Education Conway, South Carolina
Bachelor of Science/Business Administration

• International Paper Paper Knowledge certified.

Training and • National Paper Trade Association and ISO9002 certified.
Certification • Participated in numerous courses for Unisource and Xpedx