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Copyright 2013 Uchitha Jayawickrama and Saman Yapa. This is an open access article distributed
under the Creative Commons Attribution License unported 3.0, which permits unrestricted use,
distribution, and reproduction in any medium, provided that original work is properly cited. Contact
author: Uchitha Jayawickrama E-mail: uchitha.jayawickrama@plymouth.ac.uk
How to Cite this Article: Uchitha Jayawickrama and Saman Yapa, Factors Affecting ERP Implementations:
Client and Consultant Perspectives, Journal of Enterprise Resource Planning Studies, vol. 2013, Article ID
227873, 13 pages
DOI: 10.5171/2013.227873
Literature Review
Table 1.1: Factors Affecting ERP Implementations As Identified by Different
Researchers
Researcher
Somers
and
Nelson (2001)
Nah et
(2001)
al.
Huang et al.
(2004)
Wong et
(2005)
al.
Upadhyay
al. (2011)
et
the
Significant
Factors
Affecting
Implementation of ERP Systems
Methodology
Literature
Understanding
and
justification
of
the
business
need
of
implementing the ERP
system in the organization.
Implementation
3
Project Planning.
Client commitment.
Competency
consultants.
of
Importance given to IT
function
within
the
organization.
Post-implementation
8
Communication of support
requirements during the
pre-implementation stage.
9
Transfer
of
system
knowledge to the client.
Hypothesis Development
ERP product
1
2
3
4
SAP
Oracle
IFS
MS Dynamics
No.
of
responses
7
12
6
6
31
Percentage
23%
39%
19%
19%
100%
Industry
Automobile
Banking
Conglomorate
Food & Beverage
Garment
Insurance
Manufacturing
Plantation
Telecommunication
Transportation
No. of responses
2
4
4
3
6
2
4
1
2
3
31
Percentage
7%
13%
13%
10%
19%
6%
13%
3%
6%
10%
100%
ERP product
1
2
3
4
SAP
Oracle
IFS
MS Dynamics
No.
of
responses
3
10
8
11
32
Percentage
10%
31%
25%
34%
100%
Factor
Product
procedure.
Project Planning.
Client commitment.
Competency
consultants.
Importance given to IT
function
within
the
organization.
Communication of support
requirements during the
pre-implementation stage.
Accept H0
i.e. Communication of support
requirements during the preimplementation stage is poor.
Transfer
of
system
knowledge to the client.
Reject H0
i.e. Transfer of system knowledge
to the client is good.
selection
Client perspective
Reject H0
i.e. Product selection procedure
is good.
Reject H0
i.e. Business needs for an ERP
system are correctly understood.
Accept H0
i.e. Project planning is poor.
Reject H0
i.e. Client commitment is good.
of
Accept H0
i.e. Competency of consultants
is poor.
Reject H0
i.e. Commitment from top
management is good.
Reject H0
i.e. IT function is considered to be
important within organizations.
Consultant perspective
Accept H0
i.e.
Product
selection
procedure is poor.
Reject H0
i.e. Business needs for an ERP
system
are
correctly
understood.
Reject H0
i.e. Project planning is good.
Accept H0
i.e. Client commitment is
poor.
Not Applicable
Reject H0
i.e. Commitment from top
management is good.
Reject H0
i.e. IT function is considered to
be
important
within
organizations.
Accept H0
i.e.
Communication
of
support
requirements
during
the
preimplementation stage is
poor.
Reject H0
i.e.
Transfer
of
system
knowledge to the client is good.
execution is poor in
implementations as well.
the
Chinese
Improve
Client
Systems
Implementation," Information
Management, 16 (3), 7-14.