Byron A.

Hicks
169 Kenbrook Circle
San Jose CA 95111
571-205-8061

OBJECTIVE
To use my 26 years of work experience to offer Customers a unique and enjoyable, working and shopping
experience. Which would translate into high profits for the Store and Company

EXPERIENCE

2007- 2009 Whole Foods Market Vienna VA

Store Team Leader of Vienna

• STL responsible for all aspects of Store operations. With a 500,000 plus weekly sales volume.
• Running period and quarterly inventories.
• Develop training programs and goals for Team Leaders and Associate Team Leaders.
• Supervise staff of 160
• Build relationships, and counsel Team Members to improve morale.
• Build a strong relationships with our Core Customers and oversee marketing on bringing new customers in
• Constantly change merchandising and following trends to identifying our competitions strategies and
market.
• Oversee schedules, labor budget, margin targets and conflict management.
• Support and maintain all Store and Regional polices.

2006- 2007 Whole Foods Market Austin TX

Metro Associate Store Team Leader for Gateway & Lamar

• Support STL in all aspects of Store operations. Run and maintain high standards in his absence.
• Running period and quarterly inventories.
• Develop training programs and goals for Team Leaders and Associate Team Leaders.
• Supervise staff of Gateway of 170 and at Lamar a staff of 800
• Build relationships, and counsel Team Members to improve morale.
• Constantly change merchandising and following trends to identifying our competitions strategies and market
changes.
• Oversee schedules, labor budget, margin targets and conflict management.
• Support and maintain all Store and Regional polices.

2005- 2006 Whole Foods Market Campbell, CA

Associate Store Team Leader

• Support STL in all aspects of Store operations. Run and maintain high standards in his absence.
• Running period and quarterly inventories.
• Develop training programs and goals for Team Leaders and Associate Team Leaders.
• Build relationships, and counsel Team Members to improve morale.
• Constantly change merchandising and following trends to identifying our competitions strategies and market
changes.
• Oversee schedules, labor budget, margin targets and conflict management.
• Support and maintain all Store and Regional polices.
2002- 2005 Whole Foods Market Los Gatos, CA
Associate Store Team Leader

• Support STL in all aspects of Store operations.

• Running period inventories.
• Develop training programs and goals for Team Leaders and Associate Team Leaders.
• Build relationships, and counsel Team Members to improve morale.
• Constantly change merchandising and following trends to identifying our competitions strategies and market
changes.
• Oversee schedules, labor budget, margin targets and conflict management.
• Support and maintain all Store and Regional polices.

2001- 2002 Whole Foods Market Los Gatos, CA

2nd Associate Store Team Leader

• Be a leading example of customer service to both Team Members and customers with a strong floor presence.
• Oversee schedules, labor budgets, margin for all teams.
• Store Safety Coordinator; oversee Food Safety and Employee Safety
• Build relationships, and counsel Team Members to keep morale of the Store at a high level.
• Support STL in all aspects of Store operations.
• Support and maintain all Store and Regional policies

2000-2001 Whole Foods Market Palo Alto, CA

Front End Team Leader

• Oversee hiring of qualified applicants, and ensure proper training.

• Create a supportive and positive environment for Team Members and Customers.
• Boost team morale through commitment, communication, and example.
• Schedule appropriately to meet labor targets.
• Maintain accurate distribution and collection of monies.
• Support all Store and Regional policies.

1997-2000 Whole Foods Market Palo Alto, Ca

Shift Manger /Pool Person

• Work in all departments as need.

• Running day-to-day operations of a $470,000 week volume market in Store Leaderships absence.
• Store Safety Coordinator; oversee food Safety and Employee Safety.
• Scheduling and overseeing maintenance crew.
1991- 1996 American Vending Inc Dallas, TX
Operations Manager

• Manage all company operations in both corporate office and branch locations.
• Supervise a staff of 10 employees while handling purchasing and generating financial reports for analysis.
• Develop new programs and strategies that helped increase sales and customer service in locations.
• Train new hire personnel at home office location prior to performing in the field locations.
• Involve in developing company strategy.

1983- 1990 O’Connor Distributing Dallas, TX

Bench & Service Technician

• Service hydraulic & conventional arcade video games.

• Trouble shoot and repair game boards and video monitors to chip level.
• Provide outstanding customer service to our clients both in the field and over the phone.

COMPUTER SKILLS
Proficient in Microsoft Windows 2000, Windows XP, Vista, Word, Excel, and People Soft Applications.

EDUCATION
Texas State Technical College Waco, TX
Graduated as Electronic Technician with a 3.4 GPA Oversee schedules, labor budget, margin targets and conflict
management.

REFERENCES
Upon Request