INTEGRATED MANAGEMENT SYSTEM POLICY

Commitment to deliver quality products and services to the farmers inspired the management of
Philippine Carabao Center (PCC) to implement a Quality Management System (QMS) in accordance
with the requirements of ISO 9001:2000. The ultimate goal of QMS is satisfying the needs of
customers through practices involving continuous improvement.
Documentation of processes and maintaining records of accomplishment became routinary at all
levels. This practice motivated the organization to move further so that the management system
implemented and maintained becomes internationally recognized by having it certified to the ISO
9001:2000 Standards. Determined efforts successfully led to PCCs certification on January 2003.
After the certification, performance of the agency has been constantly monitored to make sure that
the procedures involved in delivering the products and services to the customers are indeed
implemented in accordance with the requirements of the international standards. Audits are
performed annually, both internally by competent internal auditors and externally through
surveillance audit by the Certifying Body. These audits ensure that the management system is
effectively and efficiently maintained. In 2010, PCCs ISO 9001:2000 certification was upgraded to
the ISO 9001:2008 version to cope with changes deemed necessary for improvement.
On the ninth year of implementing the QMS, the PCC management expressed its commitment to the
protection of environment and promotion of health and safety of its employees. This is to ensure that
the activities involved in production and service provision are not causing harm to the environment
while health and safety of the employees are given premium consideration.
Given this objective, implementation of Environmental Management System (EMS) - ISO
14001:2004 and Occupational Health and Safety Management System (OHSMS) - OHSAS
18001:2007 - was pursued.
Efforts were focused on integrating the two management systems with the existing QMS. This
resulted in the certification of the PCC National Headquarters and Gene Pool to the two other
Standards in time with the renewal of QMS in February 2012. This made the PCC National
Headquarters and Gene Pool an Integrated Management Systems (IMS)-certified agency.

Visitors Assistance
Brief Description
As part of its information dissemination activities, PCC has created the Visitors Assistance Ofiice
(VAO) at the Office of the Executive Director (OED), manned by staff of the Information and training
Division (ITD). VAOs main function is to receive the various sectors that visit the facilities of the
agency. Orientation of the programs and services is being done through a 15 minute film showing,
followed by a brief tour to the gene pool and milking parlor.
Service Standard
Information materials about the PCCs programs and services and prepared for the visitors/group of
visitors whose visit is pre-arranged. Unexpected/ walk-in visitors, however, are also being extended
appropriate assistance and/or necessary orientation. The whole orientation process which includes

tour of facilities lasts about 47 minutes.

Information and Library Services
Brief Description
PCC, through its Applied Commmunication Section (ACS), disseminates relevant knowledge and
information about its program and services using information, education, and communication (IEC)
materials complemented with multimedia materials. IECs about PCC, its stakeholders and other
beneficiaries of the program are published in various formats to suit the specific needs of its readers.
Likewise, to help various researchers (students, professional and other groups), PCC established a
Library with references pertaining to buffaloes/carabaos and either related fields. All Library
materials are for room use only except for employees and affiliates who may wish to borrow and
take out the materials.
Services Standard
Depending on the availability of IEC/multimedia materials, interested individuals or organizations
may send their letter of request or visit PCC to have copies of the PCC information materials. These
materials can also be readily accessed or borrowed from the PCC Library.
Everybody who wishes to use library would be attended to according to their needs from 8:00 AM to
5:00 PM, Mondays to Fridays