Académique Documents
Professionnel Documents
Culture Documents
Loans and advance Credit Program is an important development scheme in the banking sector in most of the
developing economies including Bangladesh. In Bangladesh people of limited monthly income are faced with the
problem of improving their standard of living. Considering this, some commercial banks have started Consumer
Credit Program especially since the mid-1990s. The broad objectives of this scheme, among others, are to help
service holders by providing consumer credit at a reasonable rate of interest encouraging saving habit, developing
the saving habit, facilitating increasing standard of living and finally to play the active role in the socio-economic
development of Bangladesh. The middle class and the disciplined professionals cannot afford to buy essential utility
products at a time. As such, they cannot able to raise their living standard to an expected level. Different private
sector banks and foreign commercial banks have introduced the household durable loan scheme known as
Consumers Credit Scheme to fulfill the dreams and desires of middle class fixed income group by providing loan to
purchase necessary products.
L&A in Bangladesh
Consumer Loans and advance Scheme is very much popular in most of the developed and developing countries of
the world. This is designed to finance the fixed income group for buying essential commodities, which is to be repaid
by monthly installment over a period in accordance with a contractual agreement. Consumer Loans and advance
Credit Scheme is becoming very much popular in our country. A good number of financial institutions in our country
are successfully operating this program.
Islami Bank Bangladesh Limited first introduced this loan in 1993. Following their success other private banks like
Prime Bank Ltd., Uttara Bank Ltd., Pubali Bank Ltd., Mercantile Bank Ltd., IFIC Bank Ltd. and other introduced this
scheme later. Now about to every private banks offers this household durable loan. But among the foreign
commercial banks this is not that much practiced. But very few banks offer this loan extensively.
Loans of of Different private Banks
Name of Bank
Name of Scheme
Date
of
Starting
Islami Bank Bangladesh Limited Prime Bank
19931995
Limited
Credit Scheme
19951996
19961996
19971997
Bank Limited
Prokalpo
Limited
Al-
Baraka
Bank
LimitedMercantile
Bank
Limited
Scheme
Consumers
Credit
SchemeIFIC
Consumers
Credit
19971999
19991999
Scheme
Premier Bank LimitedThe City Bank Limited
19991999
From the table we can see that though Islami Bank Bangladesh Limited has was only offering Household Durables
Investment Scheme in 1993, But Prime Bank Limited has offered full scale consumer credit first time in Bangladesh.
Purchase of bill: Banks also make advances by purchasing bills, instead of discounting, which are accompanied by
documents of title of goods such as bill of lading or railway receipts etc. In this case the bank becomes the
purchaser / owner of such bill which are treated as security for the advance. This is allowed primarily relying on the
credit worthiness of the client.
ADVANCE AGAINST WORK ORDER
Advance can be made to a client perform work order. The following points are to be taken into consideration:
The clients management capability, equity strength, nature of the scheduled. Work and feasibility study should
If there is a provision for running bills for the work, appropriate amount to be deducted from each bill to ensure
complete adjustment of the liability within the payment period of the final bill.
Besides assignment bills receivables, additional collateral security may be insisted upon.
Disbursement should be made only after completion of documentation formalities and fulfillment of arrangements
Non-Funded Business
Non flamed credit facility to a customer refers to a banks commitment to a third party on behalf of the customer. The
commitment itself constitutes facility but does not involve cash outflow from the bank. The banks commitment
essentially states that in the event of occurrence / non occurrence of a particular event, within a particular date, due
to a particular reason or reasons, a specific sum of money shall be paid by the bank to the third party upon claim in
a particular manner. Though these types of facilities are primarily non-funded in nature but at times it may turn into
funded facility. As such liabilities against these types of credit facilities are termed as contingent liability and do not
affect the balance sheet of the bank at the time of commitment but contain the possibility. The non funded facilities
are:
Letter of Credit: A bankers documentary credit is an instrument or letter issued by a bank on behalf of and for the
account of the buyer of the merchandise. By this instrument the bank undertakes that the bill(s) of exchange of the
beneficiary (the seller of the merchandise) drawn on the buyer, or on the issuing bank, or on another bank
designated in the instrument, strictly according to the conditions stipulated in the instrument, will be duly honored by
acceptance and by payment depending upon the issuance of the bill(s) of exchange in question.
A bankers letter of credit gives the seller or the exporter:
(a) Credit security- by eliminating the credit risk in the sale and the shipments of goods
(b) Credit facilities- by financing the sale when the goods are in transit; and
(c) Exchange security- by assuring him that the required amount is available to him under credit from the time he
receives the buyers order and the time of shipment and presentation of shipping documents.
Guarantee: In banking, it is an irrevocable obligation of a bank to pay a certain sum of money in the event of non
performance of a contract by a third party. The basis of guarantee is always a contractual relationship between
principal debtor (account holder) and creditor (beneficiary), which is either a contract that has been definitely
concluded or a relationship in its pre-contracted as is the case with the tender guarantee. This relationship is
referred to as the principal or underlying relationship or contract. The contract of guarantee is independent of this
underlying relationship.
SECURITY FOR LOANS AND ADVANCES:
Security is a Cover against loans and advances. It ensures recovery of loans and advances. Though now-a-days
greater emphases are put on the purpose of the loan rather than securities, nevertheless the securities play an
extremely important role to take a decision. Security is an insurance or cushion to fall back upon in emergency if
borrower fails to repay the loan amount. Importance of charging security is:
i.
Protection of Interest
ii.
iii.
iv.
Types of Security:
The types of securities offered vary from place to place. In metropolitan cities, it may be Govt. bonds / share I
assignment of Book debt I Bills receivable etc. whereas, in the industrial area raw materials & finished goods etc.
may be offered as securities. Again agricultural produce is the principal securities in the agricultural centers. Further,
a bank also accepts moveable & immovable properties, life insurance policy etc. as securities.
Securities are classified into three broad categories:
COLLATERAL SECURITIES: The tangible securities pledged I assigned by the borrower to the bank and
additionally held by the bank to secure a loan are called Collateral Securities. In case of advances against
pledge I hypothecation of goods, bank may insist on immovable properties as collateral.
GUARANTEE: At times when the personal security of the borrower is not considered sufficient or when the risk
involved is a border line case and the borrower is not in a position to offer sufficient collateral to the loan, the bank
may ask for a guarantee of a third party whose financial ability and credit standing is acceptable to the bank. A
guarantee is an undertaking given to the bank by a third party, called the guarantor to be answerable to the bank for
the debt of the borrower upon his default in repayment of the loan. It should be remembered that such security for
the loan depends on the continued solvency of the guarantor. To safeguard the banks interest a continuing
guarantee in the banks standard form should be obtained.
MARGIN: The difference between the market value / asset valued of the goods, merchandise
Consumer Loans Schemes of Prime Bank Limited
Bangladesh is a country having its population of above 140 million. When the world turns to be a Global Village,
36% of our people live below the poverty line. In this situation when all other banks are running after making profit,
Prime Bank is committed to play a vital role in the overall socio economic development of our country. As per its
commitment, it launched Consumer Credit Scheme in the Year 1995 to enhance the living standard of the people
of limited and fixed income.
Prime Bank tries to establish the concept of Relationship Banking. It treats clients as its Financial Partner and
always intends to be a friend of rainy days by means of proving financial assistance in those days. Till the current
fiscal period it provides financing for the following purposes:
various durable goods. The credit scheme is introduced with a set of liberal terms as:
It is provided against personal Guarantee
To bring the credit facility to the middle class limited income group.
To improve the living standard of limited income group through financing to purchase necessary goods.
easy repayment schedules gives borrower the opportunity to purchase a brand new or reconditioned car.
Eligibility: Prime Bank gives car loan to borrowers whose age is between 25 to 60 years. Borrowers have to earn at
least Tk. 20,000 per month if he/she is service holder, if borrower is businessman his earning per month should be at
least Tk. 40,000. Prime Bank gives Car Loan to
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
Eligibility: Prime Bank gives car loan to borrowers whose age is between 25 to 60 years. Borrowers have to earn at
least Tk. 20,000 per month if he/she is service holder, if borrower is businessman his earning per month should be
at
least
Tk.
40,000.
Prime
Bank
gives
Home
Loan
to
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
payment will be maximum 60%, if home loan is for buying apartment or house the down payment will be maximum
70%, if home loan is for buying old apartment or house the down payment will be maximum 50%.
Interest Rate: For home loan interest rate is 16%
Education Loan: Now-a-days to give your child the best education or to get a higher degree either at home or
abroad requires a substantial amount of finance. To relieve from this burden prime bank offers education loan that
ensures uninterrupted study through steady flow of cash.
Eligibility: Prime Bank gives car loan to borrowers whose age is between 25 to 60 years. Borrowers have to earn at
least Tk. 12,000 per month if he/she is service holder, if borrower is businessman his earning per month should be at
least Tk. 25,000. Prime Bank gives Education Loan to
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
Eligibility: Prime Bank gives travel loan to borrowers whose age is between 25 to 60 years. Borrowers have to earn
at least Tk. 20,000 per month if he/she is service holder, if borrower is businessman his earning per month should be
at least Tk. 40,000. Prime Bank gives travel Loan to
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
offers marriage loan which enable borrower to organize and celebrate the marriage in style.
Eligibility: Prime Bank gives travel loan to borrowers whose age is between 25 to 60 years. Borrowers have to earn
at least Tk. 20,000 per month if he/she is service holder, if borrower is businessman his earning per month should be
at least Tk. 40,000. Prime Bank gives marriage Loan to
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
Eligibility: Prime Bank gives doctors loan to borrowers whose age is between 25 to 65 years. Doctors have to earn
at least Tk. 10,000 per month if he/she is service holder, if doctor is self employed his earning per month should be at
least Tk. 25,000 to take Doctors loan.
Loan Limit: Prime Bank gives loan up to Tk. 5, 00,000 for doctors loan if he/she is general practical and if doctor is
post graduate (Specialist) Prime Bank gives loan up to Tk. 10, 00,000.
Loan period: In Prime Bank maximum loan period for Doctors loan is 5 years.
Down Payment: Borrowers have to make 10% down payment in case of Doctors loan.
Interest Rate: For Doctors loan interest rate is 17%
Hospitalization Loan:
Crisis comes without warning and well-being comes at a price. For this reason Prime Bank provide quick and
convenient hospitalization loan for all medical emergency. With easy repayment option through equal monthly
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
scheme tailored to provide loan to fixed income people against their salary to mitigate any emergency.
Eligibility: Prime Bank gives loan against salary to borrowers whose age is between 21 to 65 years. Borrowers
have to be at least one year in a job. Borrowers have to earn at least Tk. 12,000 per month if he/she is service holder,
if borrower is businessman his earning per month should be at least Tk. 25,000 (If live in rental house). Borrowers
have to earn at least Tk. 10,000 per month if he/she is service holder, if borrower is businessman his earning per
month should be at least Tk. 15,000 (If live in own resident). For Government, Semi Government, Autonomous bodys
monthly incomes have to be at least Tk. 10,000.Prime Bank gives loan against salary to
Employees of:
Educational Institutions
Loan Limit: Prime Bank gives loan up to Tk. 3, 00,000 for loan against salary. Borrower gets loan amount to eight
times of his/her gross salary if he has salary account in Prime Bank. For the borrowers who have salary account in
other banks gets loan amount to six times of his/her gross salary.
Loan period: In Prime Bank maximum loan period for loan against salary is 3 years.
Down Payment: Borrowers dont have to make any down payment for loan against salary, just have to pay 1%
Eligibility: Prime Bank gives travel loan to borrowers whose age is between 21 to 60 years. Borrowers have to earn
at least Tk. 10,000 per month if he/she is service holder, if borrower is businessman his earning per month should be
at least Tk. 25,000 (If he/she owned residence than 15,000 per month). Prime Bank gives household durables loan to
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
Businessman ( At least five years of successful track record)
Loan Limit: Prime Bank gives loan up to Tk. 3, 00,000 for any purpose loan.
Loan period: In Prime Bank maximum loan period for any purpose loan is 3 years.
Down Payment: Borrowers dont have to make any down payment for any purpose loan, just have to pay 1%
service charge and 1% security.
Interest Rate: For any purpose loan interest rate is 17%
CNG Conversion Loan:CNG is a kind of fuel which is cheap and environment friendly. Vehicles run by oil cost
more than CNG. As a result CNG driven vehicles became popular. Many car owners want to convert their engine
from oil to CNG. But it requires a lump sum amount not more than one lac taka. To finance this conversion Prime
Employees of:
Government, Semi Government, Autonomous bodies
Sector Corporation
Non-Government Organizations
Multi-national Companies
Banks & Financial Institutions
Educational Institutions
Professionals:
Doctor
Engineer
Accountant
Self Employed:
1.
2.
For execution of CCS loan Prime Bank usually use two types of documents. One is application from and other is
clear document, detail of these documents is given bellow.
Application Form
The contents of application form for CCS loan of different banks are about to same and as follows:
Personal Details of Applicant(s): In this section all about the application will have to write down specially.
Employment Details: This is the section where the applicant have to specify the name of organization where
he/she engage, designation, years of engagement, salary and soon.
3.
Loan Details: Here amount of loan, Period, interest, consumers equity mode of repayment, security and other
charges are to mention.
4.
Financial Details: Total assets, total liability monthly income, month expenses and all others financial details of
the applicant are to mention here.
5.
Particulars of Guarantors: All details about the guarantor(s) and his/her job descriptions are to mention in this
section.
6.
Quotation: Quotation contains the detail description of the goods/items-brand, model size manufacturer, price and
details of supplier.
7.
Letter of Assurance: This is the assurance of the working organization of the client that in any case if the
borrower fails to pay the installments the organization will fill it up.
8.
Declaration: This is the declaration of the borrower that all the information regarding the quotation of goods is
correct and he/she agrees with all terms and condition of the bank.
9.
Certification of the Organization: In this section the working organization will certify that the borrower is the
employee of the organization.
1.
2.
10. Photograph: Two copies of photograph are required for each consumer.
Charge Documents
Charge documents are stamped documents, which contains different rules, terms and conditions. If the borrower of
CCS loan is agreed upon all these terms and conditions regarding the loan he/she with need to sign the documents.
If any disagreement or irregularities occur in future this documents are sued to remedy situation.
Before disbursing the CCS loan, the following documents must be completed by customers/ borrower. On these
documents the stamp is needed for legislative reasons, which is paid by borrower.
1.
Letter of Guarantee: This letter of guarantee is two sided- one is borrower side guarantee and other
is guarantor side guarantee. Borrower side guarantee consists of agreement of all terms and condition of bank as
well as assurance of proper and repayment of installment in case of failure of the client.
2.
Letter of Hypothecation: In conations the terms and condition CCS loan and borrower is
4.
Letter if Installment: In this document borrower promise to pay all regular and irregular installments in
nay time.
5.
6.
Letter of Agreement: This is the agreement of borrower that he/she is bound to pay all dues together
with all other charges and given the bank the authority to discharge the agreements any time due to the fault in
borrower side.
7.
Letter of Authority: This is the given authority of the borrower to the bank to debit his/her account in
necessary.
Judgment of the process Loan Policy:
Loans and advances are the main form of assets of a bank. It is so crucial for any bank because it generates the
greatest part of revenue for a bank. Within the total credit portfolio Consumer Credit is the most popular form of
credit because it is unsecured. As it is totally unsecured it requires a great extent of prudent judgment. By applying
the most common form of analytical tool like financial statement analysis and the ratio analysis, the credit
worthiness and trustworthiness cannot be evaluated properly. This is why credit unit have to apply additional
subjective judgment in this course of action. The credit officer has to verify the potential borrowers income,
expenditure pattern type of service to select the appropriate borrower the factors, which are considered in this
process, are as stated here:
1)
Borrowers Income: It is the vital factor for selecting a borrower. To gather required information in this regard
the borrow is requested to allow the credit officer to verify the following subject natters:
a)
Place of employment
b)
c)
For a permanent employee it can be verified from the concerned employer. But if the potential borrower engages
with several jobs, then it becomes difficult. Other informations which are required to be verified to identify the proper
income source and amount. Those are:
a)
b)
Spouse income
c)
d)
Dividend or interest
e)
Childrens support
Besides these the credit officer also verifies a borrowers income from the TIN certificate, Tax return, Salary
statement.
2)
Estimated Housing Expenses: The credit officer tries to evaluate the expenditures pattern as well as monthly
b)
House rent
c)
d)
If the total amount of expenditure becomes higher than total income, then the concerned credit proposal is to be
rejected.
3)
Location: The location of the borrower is an important factor for selecting any borrower. If the location the
borrower is far from the bank, then the physical communication becomes tough for the part of the bank. This
becomes crucial In case of the default loan, because the regular follow up becomes impossible. So Prime Bank
likes to provide loan to those borrower who stays near to the banks branch.
4)
Assessment of credit history: The credit officer tries to evaluate the credit history of a potential borrower with
help of the CIB report and by asking his or her business community.
5)
Social status: Social status of a borrower is to be verified from the following information:
a)
Ownership of a car
b)
c)
d)
e)
f)
Marital Status
If the borrower can meet the above criteria the he or she gets favored in case of having loan under the Consumer
Credit Scheme.
6)
Guarantors status: Under the Consumer Credit Scheme credit is to be offered by taking a personal guarantee
form a third party. Prime Bank takes guarantee from the spouse of the borrower and from another officer. The
guarantor will liable for the remainder of the loan in case of defaulter. So the credit officer tries to verify the
guarantors designation, type of job, monthly salary, period of service, office address, and the consent of the
guarantor regarding this mater.
7)
Loan pricing and payment pattern: Loan pricing is a very important mater in banking business. Under the
Consumer Credit Scheme, the loan is to be priced at a fixed interest. If the borrower provides a security equal to the
50% of the loan amount, the interest rate is to be reduced by 1%
Besides the above source of information Prime Bank evaluate the status of potential borrower from taking clearance
from the police, lawyer, and journalist. After gathering information regarding a borrower fro then above source the
credit officer applies his or her subjective judgment to evaluate a particular borrower.
Numerical judgment for selecting a borrower
Under the Consumer Credit Scheme the Bank is dealing directly with the borrowers, and provides unsecured loan to
them so should apply some numerical judgment to select a particular borrower. In this regard Prime Bank uses
numerical credit scoring model.
Under this model the potential borrower is asked a set of question at the beginning of processing of loan proposal.
The answers are then scored based on the standard value previously set to scorer a loan application. Based on the
scoring a credit proposal is stated to process further or refused. The total cost of credit processing is to be reduced
by two-third just because of applying this model. The variables, which are used to score under this model, are:
Variables
Income of professionals
30 to 60
Being a customer of Prime Bank and availed another credit facility earlier and paid perfectly
Guarantors status
Holding of passport
10
Reputation of the suppliers from whom the applicant wish to have the cherished products
Based on the scoring a benchmark range of score is to be fixed and a limit of loan is to be fixed base on the range,
35 to 37
20000 to 25000
38 to 40
25000 to 30000
41 to 43
30000 to 40000
44 to 46
40000 to 50000
47 to 50
50000 to 70000
51 to 54
70000 to 80000
55 to 58
80000 to 90000
59 to 61
90000 to 100000
62 to 65
100000 to 150000
65 to 70
150000 to 200000
70+
200000 to 300000
60 to 65
250000 to 300000
66 to 70
300000 to 500000
71 to 75
500000 to 700000
76 to 80
700000 to 1000000
81 to 85
1000000 to 1200000
85+
1200000 to 1500000
50 to 55
100000 to 200000
55 to 60
200000 to 300000
60 to 65
300000 to 400000
65 to 70
400000 to 500000
70 to 80
500000 to 600000
80 to 85
600000 to 800000
85+
800000 to 1000000
50 to 55
1000000 to 1500000
55 to 60
1500000 to 2000000
60 to 65
2000000 to 2500000
65 to 70
2500000 to 3000000
70 to 80
3000000 to 3500000
80 to 85
3500000 to 4000000
85+
4000000 to 5000000
35 to 37
20000 to 25000
38 to 40
25000 to 30000
41 to 43
30000 to 35000
44 to 46
35000 to 40000
47 to 50
40000 to 45000
51 to 54
45000 to 50000
55 to 58
50000 to 65000
59 to 61
65000 to 80000
62 to 65
80000 to 100000
65 to 70
100000 to 150000
70+
150000 to 200000
60 to 65
50000 to 100000
66 to 70
100000 to 150000
71 to 75
150000 to 250000
76 to 80
250000 to 300000
81 to 85
300000 to 400000
85+
400000 to 500000
60 to 65
50000 to 100000
66 to 70
100000 to 150000
71 to 75
150000 to 250000
76 to 80
250000 to 300000
81 to 85
300000 to 400000
85+
400000 to 500000
35 to 37
20000 to 25000
38 to 40
25000 to 30000
41 to 43
30000 to 40000
44 to 46
40000 to 50000
47 to 50
50000 to 70000
51 to 54
70000 to 80000
55 to 58
80000 to 90000
59 to 61
90000 to 100000
62 to 65
100000 to 150000
65 to 70
150000 to 200000
70+
200000 to 300000
35 to 37
20000 to 25000
38 to 40
25000 to 30000
41 to 43
30000 to 40000
44 to 46
40000 to 50000
47 to 50
50000 to 70000
51 to 54
70000 to 80000
55 to 58
80000 to 90000
59 to 61
90000 to 100000
62 to 65
100000 to 150000
65 to 70
150000 to 200000
70+
200000 to 300000
60 to 65
50000 to 100000
66 to 70
100000 to 150000
71 to 75
150000 to 250000
76 to 80
250000 to 300000
81 to 85
300000 to 400000
85+
400000 to 500000
Risk Fund:
2% of loan amount
Tk. 500
1.
2.
3.
4.
5.
6.
7.
8.
Telephone contact
Letter to guarantors
Letter to authority
Application: First of all, the customer comes to the bank and pursue for the loan to purchase the desired
goods/item. Bank then inspect and verify about the applicant, if the bank considers the applicant suitable and
competent for the loan bank sell an application form to the applicant at a price of Taka 500, after submission of the
application form with proper filling up main process of the loan started.
2.
Amount of Loan and Duration: The amount of loan varies among types of Customer Loan. Different types of
Credit Loan offer different amount of money and different time. Usually the ceiling of Credit loan is higher for car and
home loan. This loan is disbursed for the period of l to 20 years duration. The time period of installment depends on
the amount of loan.
3.
Security: For Credit loan Prime Bank doesnt demand any kind of monetary security or mortgage. The only
security for this loan is guarantor of the borrower. This guarantor may be one person or may be two as the bank
demand. The duty of this guarantor (s) is to give the assurance to the bank that if in any case the borrower fails to
pay the installment he/she (guarantor) with be liable for the whole amount. This Guarantor (s) must be acceptable to
the bank.
4.
Down Payment: Down payment or the borrowers equity of the total loan differ from bank to bank. This down
payment means that the borrower has pay a certain percentage of total price of the commodity before disbursement
of the loan. This percentage is between 10 to 50 percent for different type of Credit Loan. The borrower has to open
an account in the bank where the down payment amount and installment are deposited.
5.
Interest & Other Charges: Interest on Credit loan differs among different schemes. The amount of interest
on loan, which is charged by the Prime Bank, is ranged from 16% to 17% per year. Prime Bank charges penalty
interest for the defaulters. Other charges include service charge and risk fund, which is 1% each.
6.
Repayment Process: The CCS loan is to pay through monthly installment with interest, as the bank
determines. The first installment begins from after the following month of the disbursement of loan. Every installment
is to pay with in the first week of the month, otherwise many banks advance cheques for each installment to the
bank.
7.
Other Conditions: Prime Bank executes this CCS program following the above mention systems and the
borrower is bound to agree all the terms and conditions of the respective bank. The borrower is responsible for the
goods. After disbursement no excuse will be allowed about the products. Bank has the right to the borrower, it will
given to the supplying firm through a crossed pay order and the borrower with acknowledge the bank in any change
of his/her habitation and job.
Consumers Credit Scheme is becoming popular day by day in our country especially to middle class fixed income
group, who have a dream and desire but have not sufficient financial support.
Loan sectioning process:
The officer of the retail credit unit pursue the prospective customer to take the retail asset product
The customer may submit the loan application directly to the retail credit unit or to any nearest branches of Prime
Bank as convenience.
After receiving the credit application from the customer the branch forward it to retail credit unit immediately.
Then the retail credit unit inspect and verify the information provided by the customer in the credit application and
apply al due diligences for approval or declining the loan.
If the retail credit committee approves the proposal, section advice is issued to the customer and asked to finish all
other documentation and to give the required number of post date cheques.
Both the Retail credit unit and branches keep the record of approved and declined loan proposals.
Monitoring and Recovery
Monitoring and supervision are the main methodology for collecting the loan. This is a stepwise process:
The branches maintain the record of the date of payment of monthly installments
The branches place the cheques to the particular bank in the appropriate date.
The unit member remainder notice to the customer 10 days before the due installment
If the installment money is not deposited after the 2 nd or 3rd remainder notice then the brace officer visits the
customer personally.
The classified loans are referred to retail credit unit to take required steps.
Loan amortization
Prime Bank uses the most common loan amortization method the=at is Capital recovery method. Under this
method constant monthly payment is calculated on an original loan amount at affixed rate of interest for a given
term.
Example:
Loan amount = BDT 100000 (PV)
Interest rate
= 15% (r)
Beginning Balance
Monthly
(2)
(.15/12)
100000
1250
amortization
Monthly payment
Ending
(4)(5-3)
(5)
(6)
3598.66
4848.66
96401.34
Balance
96401.34
1205.02
3643.65
4848.66
92757.69
92757.69
1159.47
3689.19
4848.66
89068.49
89068.49
1113.36
3735.31
4848.66
85333.18
Findings: From the table is to be noticed that in the early payment interest amount is greater. Interest amount is
reducing at a very slow rate in the beginning stage and it start to increase with the following installment. As the loan
approaches to the maturity the fraction of principal is growing at a high rate.
The payment pattern is established for the welfare of both the bank and borrowers. As the payment remains equal
throughout the loan period, more people of fixed income can qualify for this loan.
On the other hand bank is convinced because of the fact that the income of the borrower is increasing over time, so
default risk is reduced by means of using this method of amortizing.
Prepayment:
Customers can repay the loan before maturity of the loan. In case of early payment bank has to face reinvestment
risk. That is from the early payment of a loan bank gets an unanticipated fund that may or may not be invested at
the previous rate, because interest tends to decline over time because of the growing competition among banks. But
Prime Bank usually welcomes the early repayment of loan and offers a rebate of interest amount as well as no
prepayment penalty is to be charged like other banks. The reason behind this is that Prime Bank tries to avoid
classified loan even at the cost of losing some profit and receiving risk just to maintain its credit history and good
CAMEL rating.
Loan Classification
If any customer failed to repay the loan within the fixed time period, the loan may be treated as classified loan. The
portion of loan which is not paid within the time is known as overdue.
Overdue means:
Continuous Loan is not renewed or repaid within expiry date, the treat of overdue from the following day of expiry
date.
Demand Loan is not renewed or scheduled within expiry date, the treat of overdue from the following day of expiry
date.
According to Bangladesh Bank Circular, Loans & Advance are classified in the following manner.
SMA (Special Mention Account): Overdue period 90 days or more.
For Continuous Loan:
Sub Standard: Overdue 6 Months or beyond but less than 9 months
Doubtful: Overdue 9 Months or beyond but less than 12 months
Bad/Loss: Overdue 12 Months or beyond
Fixed Term Loan (Within 05 Years):
Sub Standard: Defaulted installment is equal or more than the amount of installment within 6 months.
Doubtful: Defaulted installment is equal or more than the amount of installment within 12 months.
Bad/Loss: Defaulted installment is equal or more than the amount of installment within 18 months.
Fixed Term Loan (More than 05 Years):
Sub Standard: Defaulted installment is equal or more than the amount of installment within 12 months.
Doubtful: Defaulted installment is equal or more than the amount of installment within 18 months.
Bad/Loss: Defaulted installment is equal or more than the amount of installment within 24 months.
Maintenance of Provisions:
1)
2)
3)
4)
5% for SMA
5)
20% of Substandard
6)
50% of Doubtful
7)
Rescheduling
To reschedule loans the bank shall examine the following:
Causes as to why the Loan has become non-performing
Has diversion of Loan taken place?
Is the defaulter a habitual one?
If the answer is yes, the bank shall take all legal steps for recovery.
Bank must assess:
1)
Borrowers overall repayment capacity taking into account the borrowers liability position with other bank.
2)
Review the borrowers cash flow statement, audited balance sheet, income statement & other financial
statement.
3)
4)
If it is proved that the borrowers will not be able to repay, the bank shall all legal steps to realize the loan,
6)
In the approval process, the Bank shall apprise the Board of the implications of such loan rescheduling on the
2004
2005
2006
2007
2008
232197
319161
449710
576102
751562
1.52
0.96
0.82
1.35
1.76
3527.3
3075.94
3671.51
7772.16
13226
Advances(Lac)
% of Classified Loan
Classified Loan
Amount(Lac)
From the table we can see that in 2004 the total loan amount & advances was 232197 Lac, by 2008 which
increased to 751562 Lac. In 2004 classified loan amount was 3527.5 Lac which was 1.52% of total loan amount &
advances, has increase to 13226 Lac which was 1.76% of total loan amount.
Outstanding Loan Status as on 30.12.2008( Advance)
From the table we can see in 2008, total outstanding loan was 751562 Lac of which 13226 Lac was classified. This
classified amount is categorized as sub standard which is 2631.23 Lac, default is 5617.83 Lac and Bad & Loss is
4926.94 Lac. It can be said from table that in 2008, 0.35% of total outstanding loan is sub standard, 0.75% is default
and 0.66% is bad & loss.
Sector-wise Classified Loan as on 31.12.08
(Amount in Lac)
CCS
SME
Constructio
Trading
Spinnin
2027.32
322.
23.27
416.95
Media
Import of
Fertilizer/
/Textile/
Rice/Flou
Dyeing
1568.29
3391.2
Transport
0.00
122.19
From the table we can see that in 2008, amount of CCS classified loan was 2027.32 Lac, which was the second
biggest amount of sector-wise classified loan.
Graphical Presentation:
From the pie chart we can see, CCS held the 15% of total loan classified loan and media sector held the highest
classified loan, which is 26%. Loan on spinning sector held 12% of classified loan, credit card and trading loan each
have
3%
classified
loan.
Classified
loan
on
other
sector
is
not
remarkable.
Amoun
No.
% of
of
growt
A/C
1995
53387
5.34
1691
1996
112213
11.22
2747
1997
97915
9.79
1998
70567
1999
162750
Amount
Amoun
No.
% of
of
growt
A/C
49269
4.93
0%
110.19
140267
14.03
0%
2029
-12.74
146580
14.66
5%
7.06
2312
-27.93
125709
12.57
-14%
16.28
2170
130.63
149924
14.99
19%
52
2000
198659
19.87
2866
22.06
228825
22.88
5733
53%
2001
326318
32.63
4077
64.26
372772
37.28
7852
63%
2002
340441
34.04
4818
4.33
501636
50.16
9306
35%
2003
440554
44.06
4462
29.41
570311
57.03
9302
14%
2004
470500
47.05
4288
6.80
741892
74.19
1005
30%
0
2005
108736
108.74
5638
131.11
1247911
124.79
11912
68%
127.65
5696
17.40
164165
164.17
1269
32%
9
2006
127653
9
2007
187970
2
187.97
6986
47.25
284503
0
2008
334080
7
284.50
8
334.08
1014
77.73
501689
1485
73%
0
501.69
1895
76%
From the table we can see that in 1995 loan disbursement was 5.34 Crore taka, by 2008 which has increased to
334.08 Crore taka. In 1995 Prime Banks loan outstanding was 4.93 Crore taka which has increased to 501.69
Crore taka in 2008. In 2001 Prime bank had overdue of 1.90 Crore taka, by 2008 overdue amount has increased to
24.08 Crore taka.
Year wise Retail Credit Overdue Position (2001-2008)
From the graph we can see that loan overdue amount has decreased gradually from 2002 to 2005, but after 2006
loan overdue has been increasing. In 2008 loan overdue increased by 62%, which is a bad indication of the banks
performance.
Year wise Retail Credit Disbursement Position (1996-2008)
From the graph we can see, Prime Bank has achieved over hundred percent growths in retail credit disbursement in
1996, 1999 and 2005. Prime Bank had negative growth in 1997 and 1998.
Year wise Retail Credit Outstanding Position (1997-2008)
From the graph we can see, Prime Bank has positive growth in retail credit outstanding in almost all the year from
1997-2008. In 2008 Prime Banks retail credit outstanding has increased in highest amount which was 76%. We can
also find a decrease in retail credit outstanding by 14% in 1998. In may be due to the great flood of 1998.
Retail Product wise Position:
(Amount in Crore)
Product wise position as on 31.12.2008
Oustanding
Car
205.47
Average disb
11.55
Overdue
6.26
Classification
3.05
S.Neer
HHD
A.P
Other
Total
114.89
5.2
0.63
0.46
125.35
7.65
14.37
11.18
43.23
3.2
2.26
1.06
12.75
0.13
0.56
501.69
27.73
24.08
15.75
From the table we can see that car loan has the highest loan outstanding, which is 205.47 Crore taka. House hold
durables have second largest outstanding, Sapna Neer or home loan has 114.89 Crore taka outstanding.
We can also find from the table that House hold durables loan have higher level of overdue and classification than
other consumer credit product.
From the pie chart we can see that car loan is 40% of total loan outstanding of CCS products. House holds durables
and Sapna neer is 25% and 23% of total loan outstanding, where any purpose loan is 9%. There are eleven types of
consumer loan but car loan; House hold durables, Sapna neer and any purpose loan encompass 97% of total
consumer credit, where other seven types encompass 3% of consumer credit loan.
From the pie chart we can see, house hold durables have highest loan overdue, which is 60%. Car loan has 26%
overdue. Other Loans products encompass rest of the overdue.
From the pie chart we can see that house hold durables have 71% of total CCS classification, Car loan have 19% of
CCS loan classification. Sapna neer and any purpose loan comprise rest of the CCS classification.
Product wise 04 years Outstanding Comparison
Product
Car
S.Neer
HHD
A.P
Other
Outstanding
2005
2006
42.66
64.05
0.00
2.07
62.61
77.01
7.34
12.19
Growth
50%
2007
Growth
2008
Growth
115.37
80%
205.47
78%
49.30
2282%
114.89
133%
23%
89.71
16%
125.35
40%
8.33
13%
17.87
115%
43.23
142%
12.7
4%
12.25
-4%
12.75
4%
From the table we can see that sapna neer loan has the highest growth, any purpose loan has the second highest
growth and car loan has the third highest growth in 2007 & 2008.
Graphical Presentation:
From the graph we can see that in 2005 car loan has an outstanding of 42.66 Crore taka, which increase to 205.48
Crore taka by 2008. In 2006 growth rate of car loan outstanding was 50%, which became 80% in 2007 and 78% in
2008.
From the graph we can see that in 2005 HHD has an outstanding of 62.61 Crore taka, which increase to 125.35
Crore taka by 2008. In 2006 growth rate of car loan outstanding was 23%, which became 16% in 2007 and 40% in
2008.
From the graph we can see that in 2005 any purpose loan has an outstanding of 7.34 Crore taka, which increase to
43.23 Crore taka by 2008. In 2006 growth rate of car loan outstanding was 13%, which became 115% in 2007 and
142% in 2008.
Product wise 04 years Overdue Comparison (Retail Credit)
Product
Car
S.Neer
HHD
A.P
Other
Overdue
2005
2006
1.39
1.71
0.00
0.01
7.85
8.91
0.35
0.03
Growth
23%
2007
Growth
2008
Growth
2.96
73%
6.26
111%
0.07
600%
0.63
800%
14%
10.27
15%
14.37
40%
0.73
109%
1.18
62%
2.26
92%
0.32
967%
0.38
19%
0.56
47%
From the table we can see Sapna neer has the highest loan overdue growth rate, car loan has the second highest
growth and any purpose loan has the third highest growth in 2007 & 2008.
From the graph we can see that in 2005 car loan has an overdue of 1.39 Crore taka, which increase to 6.26 Crore
taka by 2008. In 2006 growth rate of car loan overdue was 23%, which became 73% in 2007 and 111% in 2008.
From the graph we can see that in 2005 HHD has an overdue of 7.85 Crore taka, which increase to 14.37 Crore
taka by 2008. In 2006 growth rate of car loan overdue was 14%, which became 15% in 2007 and 40% in 2008.
From the graph we can see that in 2005 any purpose loan has an overdue of 0.35 Crore taka, which increase to
2.26 Crore taka by 2008. In 2006 growth rate of car loan overdue was 109%, which became 62% in 2007 and 92%
in 2008.
Types of Advances IFIC Bank:
The different types of advance are as follow:
CONTINUOUS LOAN:
Types of continuous Loan:
(i)
(ii)
(iii)
Amount
2004
805593854.25
2005
853858711.82
2006
900014025.11
2007
937178910.00
2008
99178910.00
In this graph shows CC (Hypo & Pledge) at Naya Paltan Branch constantly decreasing.
Secured Overdraft (SOD) :
Secured Overdraft (SOD) are those drawing which are allowed by the banks in access of the balance in the current
account up to a specified amount for definite period as arranged for?
(i)
(ii)
Usually provide against FDR, PSS, i.e. financial obligation or any primary securities.
(iii)
TERM LOAN:
Types of term loan:
(i)
Industries
(ii)
Staff loan: (a) Staff house building loan. (b) Staff loan against provident fund.
(iii)
Others Loan.
(iv)
(v)
(vi)
Industries Loan:
It is given for 3 (three) years at equal installment & 15.50% interest is charged to the loan amount.
Staff Loan:
(a) Staff House Building Loan SHBL
(i) 120 times of the basic salary is provided as SHBL
(ii) Bank Rate + 1%, interest is charged to the employee
(iii) Repayment is adjusted from their monthly salary
(iv) Repayment is made at equal monthly installment
(b) Staff Loan against Provident Fund SPF:
(i) 10% of basic is contributed by employee in every month
(ii) 10% of basic is also contributed to the PF by the Bank
(iii) Repayment is adjusted from their monthly salary
(iv) Maximum Sanction from PF
1-5 years of confirmed service
50%
Own Contribution
60%
Total Contribution
70%
Total Contribution
80%
Total Contribution
Others Loan:
Transport loan (It is given for 3 years at equal monthly installment), Cold storage, Service Industries, Other Nonmanufacturing Industries, & Execution of work order interest rate are 15.50%.
Agricultural Loan : Actually Agricultural loan is not given from this branch of IFIC Bank but the all other items
excluding the mentioned above will go under this head of term loans. Generally its interest rate is 12.00%.
Loan against PSS
This is 100% secured for the bank.
Table:-2: Total Advance of IFIC Bank Ltd. Naya Paltan Branch.
Year of Disbursement
Total Advance
2004
132,747,168.67
2005
174,449,348.33
2006
217,681,761.27
2007
233,211,117.44
2008
2392111170.00
Amount
2004
26809810
2005
29267940
2006
32240210
2007
36160770
PBL
2004
17027
20450.90
2005
23326
23625.45
2006
27173
25345.60
2007
32498
28564.75
This is vital for IFIC Bank Limited because the financial market strength of our country is not so strong. As far to
recover the lending money and great threat, because in our country; business chain is so difficult like other countries
and depend to other. So, if the monetary flow faces any obstacle it hampers the functioning of full chains. As a result
recovery face a great threat for commercial banks as well as IFIC Bank Limited is not out of this threat. However,
this stagnant may cover up duly taking proper planning and implementation of the same in regards of loan
sanctioning and proper monitoring for recovery of the same. But IFIC bank Limited yet doing well for recovery of its
loan amount. It is good news for all the stakeholders that the percentage of classified loan of the end less than 1%
where this ratio is very high for similar types of banks prevailing in our country especially for older banks of the
country. Here remind that now IFIC Bank offered by the general loan interest rate is 14% and CCS loan is 16%
Comparative Scenario
In previous chapter we have had idea about the credit appraisal and management process of the Prime Bank
Limited and The International Finance and Investment Banking Corporation Limited (IFIC). Now lets perceive the
comparison in different aspects of those policies through the following table:
Aspects
Objectives
To provide reachable credit facilities
Conservative lending policy & Long term ethical client service
Eligibility Judgment
As per Banks own policy and Bangladesh Bank guidelines
As per Banks own policy.
Security/Collateral
Moderate
High
Tenure
Long, Short & Mid-term
Short & Mid-term
Loan Pricing
Moderate; determined tat market price
High & Complex
Loan Processing time
Moderate
Long
Amount of Loan
Depends on types of loan
Depends on types of loan
Sect oral Investment
Encouraged
Partially encouraged
Supervision, monitoring & implementation
Strict & Regular Follow-up
Ensured by Legal Framework & Regular Follow-up
Products
IFIC
Strong Management: Prime Bank Ltd. has a very efficient and strong management team. Administration is done in
a timely and systematic manner. There is a close relationship between the employees and the management though
the chain of command is maintained strictly. Overall, there is a good balance between the administration and the
employees. Prime Bank is recipient of ICAB Award for best Published Report. It clearly demonstrates the good
corporate governance.
Managing director of PBL visits all the branches frequently and randomly, so that he can observe and can be
informed about each segment of operations of all the branches. He is also a very capable person for his position.
In this bank, branch managers have the authority to select different executives from whole PBL for their branch. This
is a very effective system of management, because then they can work smoothly and cooperatively.
Customer Care: PBL has a very good relationship with its customers. The core philosophy of this bank is customer
car. The bank believes in maintaining personal relationship with its clients. One of the major goals of the bank is to
build long term relationship with the customer and to create value for them. To maintain this relationship, PBL
sometimes waive high charges for those valued clients who are linked with the bank for a long period of time.
Moreover, in order to provide full support and high quality service, a complaint cell has been formed.
Risk Management: Prime Bank places utmost importance on managing credit risk. The bank closely examines
credit risk from both micro perspective (credit risk of individual customer) and a macro perspective (loan portfolio
risk). Lending functions have been segregated into three broad functions:
(a) Credit Approval
(b) Relationship Management/Marketing, and
(c) Credit Administration
PBL gave special attention to the risk management and the process includes:
(1)
(2)
(3)
(4)
Asset-Liability Management
(5)
The bank implemented the guidelines given by Bangladesh Bank in this regard for safeguarding stakeholders
interest. That is why PBL can maintain efficient use of assets.
Innovative Products:
Prime bank has been offering various kinds of deposit schemes by which people have got opportunity to save their
small money and bank is also able to earn more for themselves from their clients. Most of the private banks are
offering three to four number of deposit schemes. Comparatively Prime Bank offers maximum number of deposit
schemes by which the bank is successful to capture and retain large number of customers. Prime also provides
different types of credit schemes for different types of customer. As a result, Prime Bank can satisfy customer needs
according to their demand.
Weaknesses
Compensation: The pay scale of employees in PBL is not competitive compared to the effort they put it on their job.
Employees of the PBL have to stay at least one hour more every day after office hour. There is also a rule in PBL
that, AD branches remains open in one of the weekly holiday (Saturday from 9.00 am to 1.00 pm) and some of the
employees have to work overtime. But, here too, the remuneration is not satisfactory.
This creates dissatisfaction among the employees which carries the risk of rise in employee turnover rate. Those
who cannot switch bank are often discouraged to give their best effort in the job.
Succession plan and Promotion: There is no succession plan in the employee hierarchy. That means, even if one
employee-performance is outstanding there is no assurance that he/she can reach in the top position of this bank.
When an employee gets a promotion to the next level, he/she gets more compensation. PBL is regular in giving
promotion, but the employees get late effect of this promotion. Often there is a long gap, for example a six month
gap in getting the effect.
Training: PBL has its own training institute PBTI (Prime Bank Training Institute) to strengthen the capabilities of
human resources. However, it is not always possible to give thorough training. Especially, there is a lack of specific
training for specific jobs. As a result, the employee has to learn things from the job by doing it practically. Moreover
there is no security of getting promotion even after a successful training accomplishment.
Technology:
One of the major weaknesses of Prime Bank Ltd. is the technology used by the bank. With the change of time,
technological advancement is essential to survive in the competition. Hence, PBL is lagging far behind in this area.
PBL was the pioneer in online banking but the online facility which the bank is providing currently is not up to the
standard.
Opportunities
ATM Facility: In 1999, PBL obtained the membership of Master Card and a separate division has been assigned to
look after the credit card operation. There are four types of credit card; Local Silver Credit Card, International Silver
Credit Card, Local Gold Credit Card, International Gold Credit Card. Prime Bank Ltd. has launched its ATM
(automated teller machine) service aiming to provide 24-hour services including ready cash, balance searching and
instant mini-statement facilities to their clients. PBL has limited number ATM facilities compare to their competitor.
PBL has to share ATM Booth with Dutch-Bangla Bank.PBL has a good opportunity to provide their own ATM facility
to the customers in near future and survive in the competition.
Branch Expansion: Prime Bank Ltd. is growing very quickly all over the country. Besides expanding in the urban
areas, PBL has the prospect to open more branches in suburban areas which will eventually enhance the
governments effort at reviving the rural economy. It will also serve the people of those areas better. For example,
Madhabdi Branch (beside Baburhat) is running its business successfully, but there is a need of a branch in the
inner side of Norshingdi, where the actual small businesses are situated.
Training Facility: Prime Bank Training Institute (PBTI) is supporting the bank by offering in house training courses,
workshop and seminars. As the bank has its own training institute to enhance the capability of their human
resources, PBL can use this opportunity to train their employees in specific areas and create specialize and expert
people for the bank.
Threats
Level of Competition: Competition is always a major threat for any organization. In recent years, the number of
private bank is rapidly increasing. These banks always pose a threat for others by coming up with new product line,
innovative technology, quality services, etc. Thus the level of competition rises and creates threat for Prime Bank
Ltd. In recent years well-built banks are operating in this country, which poses a great threat to any private bank in
banking industry Bangladesh.
Compensation Package: Compared to other private banks of Bangladesh, the compensation package of Prime
Bank Ltd. is not attractive. Though the employees of PBL gets fair financial and other benefits in general, the base
pay is not sufficient. This poses a threat of switching banks as other private banks are giving lucrative offer.
Political Instability: The political unrest as well as the law and order situation of Bangladesh is always a threat for
banking industry. Especially, the events of recent years, the corruption level of our country; the terrorist attack,
money laundering, and the poor infrastructure are affecting the national economy. The current economic situation is
very likely to get worse further. In this case, the whole banking industry is facing a big threat.
Global Economic Crisis: Global economic crisis pose a threat to banking sector. Because of global economic
crisis, number of export-import decrease as well as taking loan from banks. As a result banks profit goes down.
Though global economic crisis hasnt severely affected our economy but still it is the biggest threat to any bank.
Findings
The contribution of banking industry towards the whole economic development of Bangladesh is beyond doubt. It up
holds the economic base by way of increasing total foreign currency reserve. As we are import-based country the
foreign currency reserve play a vital role in the economic activities. Day by day the popularity of banking business is
increasing as well as the competition is also increasing. Currently 52 commercial banks are operating in
Bangladesh. Most of the products of commercial banks are almost same, but the ways of providing services are
different. So consumers choose their banks based on their needs and satisfaction. Because of the existing
economic vulnerability, both the Banks and the consumers are afraid of taking long-term loan. This is why the
popularity of Consumer Credit is increasing, as it is easily recoverable, sanctioned for a very short period of time
and sanctioned a less amount of credit under the Consumer Credit Scheme. During the period of working on the
Consumer Credit Scheme of Prime Bank, I have noticed the following facts:
Prime Bank employs young people as sales representative for pursuing the people directly. There are two types of
direct sales agents in Prime Bank, one type of agents visit offices of different business organization to get deposit
for bank and the other type of agents find customer for consumer credit loan. They bring a large amount of deposits
for the bank as well as promote the Consumer Credit Scheme .They also offers home service to the clients.
The number of customer of Prime Bank is increasing is because of the better service that is provided towards the
customers, despite the fact that Prime Bank does not promote their Consumer Credit Scheme as other banks.
Prime Bank has their own direct sales agents whose job is to attract customer for their consumer credit scheme.
Direct sales agents have a target sixteen Lac taka, which they have to achieve every month. If they fail to achieve
their target for three months they will be put on provision and may lose their jobs if they continue to perform below
standard. For this reason all agents are concerned about achieving their target. Direct sales agents tend to fulfill
their target with any means possible, so they sometimes bring customer who is not qualified to take loan. As a
result, the amount of overdue of Prime Bank is increasing.
Though the portion of Consumer Credit Scheme within the total credit portfolio of Prime Bank is very small, it
generates a huge amount of interest income for the bank. So the Prime Bank increases its investment in the field of
Consumer Credit Scheme over time. Because the short-term loan provided under the Consumer Credit Scheme is
less risky and easily recoverable, the foreign banks offer a huge amount of credit under this Scheme.
The borrowers sometimes provide faulty information regarding income, expenditure, and guarantor and intense of
taking the loan.
The market for the consumer credit is very competitive, so it needs to be promoted seriously. The promotional
activities of Prime Bank are not sufficient.
There are eleven types of consumer credit scheme in Prime Bank but only four types of consumer credit are
provided to customer. Car loan, Sapna neer (Home loan), HHD (House Hold Durables) and any purpose loan
encompass almost ninety seven percent of total consumer credit disbursement.
During my internship I found out that structure of some consumer credit scheme is unfriendly in nature like
education loan. Education loan have to be taken in the name of parents and have to start paying installment like
other consumer loans, but most customer of this loan are not able to pay installment immediately. In many cases
parents lives outside Dhaka and Prime Bank does not have branches covering all the districts as a result most of
the customer dont get education loan. In Kawran Bazar Branch, everyday at least one person comes for education
loan and return without taking the loan because of its unfriendly structure.
Some consumer credit schemes have negative impact on customer like marriage loan. There was some cases
where retail credit officer go to inspection in brides home, the brides family took it negatively and call of the
wedding. As a result customer doesnt take the loan and it had negative effect on banks reputation.
Direct sales agents dont promote all Loans. They concentrate on bigger and popular consumer loans like- car loan,
any purpose loan etc. As a result most of the costumer only takes four types of consumer loan.
Prime Bank got eleven types of consumer credit schemes but most of the schemes are unknown to customers
because of lack of promotional activity.
Prime Bank got only seventy branches in major cities and districts of Bangladesh.
Prime Bank got limited Islamic Banking services in few branches.
Recommendations
Prime Banks existing reputation in the market bringing up most of its customer. Though Prime Bank use electronic
media for promotional activity, but its not enough. Prime Bank also uses their sales agent for promoting their services.
But now competition in banking sector has increased, Prime Bank should use more creative advertisement on
electronic media for promotional activities. Prime Bank should also use CSR activities to create positive impression on
customers mind as well as for promotional activity. If Prime Bank uses more promotional activity, it will attract more
customers and Prime Bank will able to make more profit.
Prime Bank only have seventy branches, most of the branches are in Dhaka and Chittagong city. As a result,
Prime Bank losing business opportunities. Prime Bank should increase it numbers of branches to cover a large
number of clients in rural and urban areas. Prime Bank should set up branches where customer demand exists and
bank will able to make profit.
As majority of people of Bangladesh is Muslim, there is always a huge demand for Islamic Banking services. The
Prime Bank should increase their Islamic banking branches. Many Non-Islamic banks taking this opportunity by
opening Islamic Banking branch. Prime Bank got few Islamic banking branches but there is more demand. So, Prime
Bank should open more Islamic Banking branches to attract more customers. Furthermore, Prime Bank should
introduce consumer credit scheme in Islamic version to attract fundamental Muslim customer.
Prime Banks loan classification and loan overdue is increasing with retail loans disbursement amount. In 2008
Retail loan overdue increased by 62%, which is an alarming rate. Prime Bank should investigate the reason behind
such increase in retail loan overdue amount. Prime Bank also should increase its monitoring and supervision activities
to reduce its default loan as number of loan overdue and default is increasing. Prime Bank should also inspect
carefully before giving any loan because creditors can give wrong information, because the borrowers may provide
faulty information regarding income, expenditure, and guarantor and intense of taking the loan, this information should
be justified properly by the credit officer.
Some loan structure of Prime Bank is not customer friendly like education loan and marriage loan. There are some
terms and procedures of these consumer loans which prevent customers to take loan. Prime Bank should restructure
these loans so that it becomes customer friendly and they start to take these loans.
There are eleven types of consumer loan but customers tend to take only four types of loan from Prime Bank.
Prime Bank should re-launch the less popular consumer credit categories to attract more customers like hospitalization
loan, doctors loan etc.
CONCLUSION:
Prime Bank limited is a modern commercial bank. It is committed to provide high quality financial services / products
to contribute to the growth of G.D.P. of the country through stimulating trade & commerce, accelerating the pace of
industrialization, boosting up export, creating employment opportunity for the educated youth, raising standard of
living of limited income group and overall sustainable socio-economic development of the country. The Bank is
operating efficiently with its existing products and services. It has remained profitable from the inception of its
operation in the commercial banking sector. The emergence of fierce competition and adverse economic condition
has forced the bank to be innovative in offering its products and customer services. The services which the Bank
provides to their clients are very prompt and quality one compare to other private or foreign banks. The consumer
credit business of Prime Bank Limited provides tailored services to clients. The consumer credit one of profit making
segment of the business. Asset liability management is the main sector in banking for achieving a good position in
banking sector. As Loan & Advance is the main asset of a bank, quality of asset should be managed well for better
performance of a bank. It can be said that the Credit Risk is very uncertain and increasing default of any type of
credit may create a great problem for a bank even sometimes it may arise a question regarding the existence of a
bank. So, it is very important for retail credit department to select a customer. In this regard, Bangladesh Bank is
publishing different types of circular very frequently for increasing the carefulness and alertness of the bankers.
Prime Bank Limited is very much complied when they disburse any type of Loan. Besides this, the audit at PBL is
conducted by the internal auditor very frequently. As a result, the employees of PBL are doing their duties according
to the circulars provided by their Head Office as well as Bangladesh Bank. The percentage of classified loan of PBL
is near 1.73% which reflects the competency of the employee of PBL. It is observed that the big portion of credit
portfolio is covered by Overdrafts and Loan General enjoyed by a limited number of customers, which may be a
threat for the branch. So if the management tries to diversify their loan product in Small & Medium Enterprise sector
and Retail credit, the credit portfolio will be more strengthen.
References
Bangladesh Bank, BRPD Circular 09; August 20,2005, BRPD Circular 02;