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B

ig bazaar is a chain of shopping malls in India founded in


2001.Currently it has350+ outlets, owned by the "Future
Group. Its headquarter is in Mumbai (Maharashtra).The
idea from the very beginning was to make big bazaar,

very comfortable for the Indian customer.


Big bazaar is not just another hypermarket. It caters to every need
of your family. Where Big Bazaar scores over other stores is its value for
money proposition for the Indian customers. At Big Bazaar, you will
definitely get the best products at the best prices.It has over 36,000+
employees. The revenue of 2012-13 was 110 billion cr.
With the ever increasing array of private labels, it has opened the
doors into the world of fashion and general merchandise including home
furnishings, utensils, crockery, cutlery, sports goods and much more at
prices that will surprise you. And this is just the beginning,Bigbazaar
plans to add much more to complete their customers shopping
experience.

Analysis of Information technologysystem used


by
Big Bazaar

Two centralized servers are used by the MIS .


The main server and
The other a backup server which can take
over from the main server with-in 5 min, if
there is any problem.

Each of the servers has its own storage system with


hard disks (15 hard disks storing the same info
simultaneously).
The information is backed up continuously on CDs
every day. The entire system is backed by an
excellent

electrical

wiring

by

JD

International

(electrical maintenance dept.).


The database used for the storage is called POSH
database and this is an

in-house production of Big

Bazaar.
These transaction counters can capture credit card
details and customer information of big customers.
Receipts of transactions are cash, credit or in the
form of Sodexho passes. The Sodexho passes are
sent to the HQ on a monthly basis and converted to
cash.
The number of transactions made per day varies
from 3000- 4000 on week days to about 5000- 6000
on weekends. Any transaction recorded at each
terminal is stored directly onto the POSH database.
Oracle finance: a package from oracle is used for this
purpose.

The financials are sent to the HO on a daily basis.

Online Retailing
Online retail is future. And bigbazaar is now online.
There portal futurebazaar.com is an online portal
where all the products of bigbazaar are available with
no extra charges. Also all the offers are valid on
online store too.
EDI System
EDI is the electronic exchange of data that takes
place between the retailers computer and that of his
supplier. The exchange consists of orders, delivery
notices, invoices, returns and sales data. Its saves
the lead time of deliveries and large savings can be
made by the consequent reduction in inventory
required. Given below is the process a business
would take have to go through with and without EDI.
Future money
Future Money is a way of electronic fund transfer
through Credit/Debit/ATM cards. An EFTPOS terminal

is connected to the retail store on one end and the


other

end

to

multiple

banks

and

credit

card

companies. This system enables a customer to use


credit and debit cards for their purchases. It is
convenient for the customer as it is quicker and less
open to fraud. The retailer is happy as he receives his
payment in his account immediately.
Supply chain management system

Simply supplier sends the product to inspection then goes


to BB warehouse and recording in warehouse, via
transport to quality checks and goes to BB shelves.
This is how supply chain management systems works in
big bazaar.

How IT system helps in Big Bazaar

D I
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E M P L ON T
YE E S
ATT E N
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B IL I
Y

C O U N T IN
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C U S T O M
E R S
FO O TM A
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M A
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E TI
N G

FI
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CS
C O
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O F
PR O
D U C
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Information system helps in finance for recording the transactions


of customers.
Information system helps in checking the cost of products coming
to big bazaar.
Information system helps in marketing like. Interactive websites,
customers support system.
Information system helps in How many customers visit the store.
Information system helps in checking the stocks volumes
availability.
Information system helps in checking the employees attendance
and record it.
Information system helps to give extra discount to customers by
maintaining the cost parameter
Conclusion
BigBazar is growing at the same pace as that of Indian
retail industry .But as every coin has two sides, big
bazaar also has two sides. As internet using population is
rising day by day, it can be a great threat to Big Bazaar in
the future. So Big Bazaar needs to give a little bit more
attention towards the internet, like their websites and
latest offers which are available on internet.

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