Académique Documents
Professionnel Documents
Culture Documents
CASE STUDY - 3
E-COMMERCE, SOUTH KOREAN AND MIDDLE EASTERN
STYLE Korea and the Arab Middle East
South
Qst - 1
Ans - 01
Qst - 2
Ans - 02
CASE STUDY - 4
TOYOTA'S DATA SPINS OUT OF CONTROL
Qst - 1
Ans - 01
Ans - 02
CASE STUDY - 05
CUSTOMER RELATIONSHIP MANAGEMENT
Ans - 01
Qst - 2
Ans - 02
Ans - 01
Qst - 1
Ans - 01
Qst - 3
Ans - 03
Employees On
Networks
Unethical
or
email and internet usage?why or why
not?
have a common goal to maximize
companys wealth.Anything beyond this
goal should not be done during work
hours.
the company will be sued.It is wasting
companys resources on unnecessary
dispute.
get used to it.The rule will guide they act
properly online when they are working.In
the long run,it helps company to conduct
business efficiency and effectively.Surely
companys resources is working for
An
effective
email and web use policy
generate
revenue
should include clear guide line what action
Describe
effective
is permitted
and what isan
not,such
as racist
and sexually
explicit
hasweb
to be banned.Any
email
and
use
employee step inside the banned are could
policy
for
a
company.
be fired immediately.Also,managers could
make the policy flexible.They could allow
employee doing non work related legal
online surfing and email during break time
and lunch time with limited speed load.If
they occupied too much speed load,the
regular online traffic will be blocked which
could damage both hardware and software
on companys server.
company should work based on it,even
include managers because employee will
not be convinced if they see their boss does
personal activities online during work time.
should be kept in privacy as long as it is
legal.Managers do not have the right to ask
employee what they do online during break
time and lunch hour.
employees read non work related
information from their email box and
hardly to find a legitimate email among
hundreds spam
Should managers inform employees that their
web behavior is being monitored?Or should
managers monitor secretly.Why or Why not?
CASE STUDY - 3
E-COMMERCE, SOUTH KOREAN AND MIDDLE EASTERN STYLE
Qst - 1
What organizational factors describe why South Korea and the Arab Middle East have had such different
experiences in adopting e-commerce?
Ans - 01
The answer to this question can be found in the differences that exist between the economic and cultural
environments of the two countries. The South Koreans have easy, affordable access to the Internet, and are
quite comfortable using the Internet. The South Korean government is working to advance the use of
technology. Although the South Koreans primarily use the Internet for communication and information, the
government is taking steps to develop a highly secure digital signature system. This should encourage
individuals to shop online more. Additionally, the government is encouraging the use of electronic money and
credit cards.
The Middle East's use of e-commerce sharply contrasts with that of the South Koreans. Few e-commerce sites
exist, and those that do only have about 1000 visitors a day. The cost and availability of technology, high tariffs,
and few credit cards are all reasons why e-commerce is not as successful in the Middle East.
Qst - 2
How would a company's management, organization, and technology have to change to either purchase
or sell goods in South Korea or in the Middle East?
Ans - 02
Students should recognize the influence of government on business. Most of the problems are larger than any
one company can solve. Its management would first have to realize the problems and opportunities, decide how
they would proceed, and develop the organization and technology to proceed. It would certainly need to hire or
train a staff that has the technological skills needed to operate in South Korea or the Middle East. The
organization would need to understand the legal environments in both countries, so that the company could
decide how to operate, what it can purchase, what it can import, what it can sell, and what it can export.
The company could not change the legal environment, but it needs to determine how it can protect itself and its
assets in both countries. In the Middle East, the company should find customers who use credit cards or who
are willing to be taught how to use them. The management, organization, and technology must be well
coordinated to respond to the current situation so it can operate successfully.
In the Middle East, organizational factors include the lack of computers at many companies and the concomitant
lack of computer skills by many employees. The organizations will need to train their employees and the
employees of their suppliers and customers. Such companies also need employees who can develop the
needed software, or modify it, for use in South Korea and the Middle East.
Chapter - 14 Management Information Systems
CASE STUDY - 4
TOYOTA'S DATA SPINS OUT OF CONTROL
Qst - 1
What management and organizational problems were created by poor data quality at Toyota?
Ans - 01
Management relied on the Corporate Customer Information System to provide quality, reliable, and accurate information
about service problems, warranty, roadside assistance, prepaid maintenance, and other service requests. The problem
was that the data were, in many cases, erroneous. The erroneous data led to increased costs, inefficiency, and an image
problem. Although Toyota's culture and business processes are built on quality and control, its data quality problem
necessitated improvements in performance and organizational change.
Qst - 2
Ans - 02
Toyota's customer data were stored in 15 databases, resulting in inconsistent data. In an effort to improve
quality and decrease the amount of time required to access customer data, management decided that a single
centralized customer database was needed. Toyota needed to cleanse the data and ensure data accuracy.
Management needed to establish standards for
Online banking, at least to some degree, has become the norm for
many simple bank transactions. And that's not a bad thing - the easier
it is for consumers to check their accounts, pay their bills and move
money from one account to the other, the more likely they are to
actually do these things and maintain a more organized financial life.
However, it's important to consider that just because online banking is
a good addition to the world of consumer banking, doesn't necessarily
mean that direct internet banks are a substitute for their brick-andmortar peers in all cases. Here we'll take a look at what internet banks
have to offer - and where they may fall short.
The Evolution of Online Banking
The first fully-functional direct bank insured by the FDIC was the
Security First Network Bank. Based in Atlanta, it began operations on
October 18, 1995. While it was not very profitable before it was bought
out three years later, it proved the feasibility of the virtual bank concept.
(To learn more about the FDIC, see The History Of The FDIC.)
The Benefits of Virtual Banking
Direct banks are open for business any where there is an internet
connection.Other than times when website maintenance is being done,
they are open 24 hours a day, 365 days a year. If internet service is not
available, customer service is normally provided around the clock via
telephone. Real-time account balances and information are available at
the touch of a few buttons. This makes banking faster, easier, more
efficient and even more effective because consumers are able to
always stay on top of their account balances. Updating and maintaining
a direct account is also easier. It takes only minutes to change your
mailing address, order additional checks and check for current interest
rates.
Better Interest Rates & Low Markups :
Accounts can be automatically funded from a traditional bank account viaelectronic transfe
Easy of Use
Online accounts are easy to set up and require no more information than a traditional bank
In the light of above advantages we can easily say that
Internet only bank will survive.
Direct banks are subject to the same laws and regulations as traditional banks, and accoun
The rise of internet banks has increased the competition for your
banking business. With both online and brick-and-mortar banks offer
unique benefits and drawbacks, it may not be wise to do your banking
exclusively with either option. While it's not possible for everyone, the
best play may be to split your banking between both in-store and online
services and enjoy the conveniences and savings of internet banks
while maintaining the customer service and personal relationships a
physical branch can provide.
Get Out of Debt Start Making Money
Want to get out of debt, get a mortgage and save for retirement?
Investopedias FREE Personal Finance newsletter shows you 7 Steps
to Become Financially Independent. Take control of your money
and Click here to start managing your finances like the pros.
Mission Statement
Components of a good
mission statement:
An ideal mission statement has the following nine
components; a missionstatement is called a good
statement if it is consisting of all or maximum
of these components.
1: customer:
The first opponent of firms mission is the customer.
The mission
shoulddeclare who are the customers of the compa
ny for whom the firm isoperating. And to take care of
them in its operations.
2: Product:
Strategic management:
1:- Formulating:
A financial statement is the lifeblood of any business. You rely on these financial
statements to know the condition, performance and ability to efficiently sustain past
and future operations of a particular business. But how do you read the things?!
SEPL
Company Name
Sector
Avg EPS
Rs 9.78
Sector Average
Rs 6.20
Avg EPS FV
Rs 69.65
EPS
Rs 6.02
Sector Average
Rs 7.49
EPS FV
Rs 42.88
Current Price
Rs 72.28
Updated
Div
Rs 5.50
Sector Average
Rs 2.83
Div FV
Rs 39.17
Fair value (DD) based on total dividend paid during last four quarters
Avg Div
Rs 4.18
Sector Average
Rs 2.85
Avg Div FV
Rs 29.79
Fair value (DD) based on Average of yearly dividends paid (including current)
Avg
Rs 45.37
Upside
-37.23%
Div Yield
7.61%
Dividend yield