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EMPLOYEE NAME:
DIVISION: INFORMATION TECHNOLOGY GROUP
POSITION: BUSINESS ANALYST
LINE MANAGER: James Moffat
April Review Date:
June Review Date:
November Review Date:
1 = BELOW
2 = PARTIALLY
3 = MEETS
4 = ABOVE
5 = SIGNIFICANTLY
STANDARD
MEETS STANDARD
STANDARD
STANDARD
EXCEEDS STANDARD
SCORECARD PERSPECTIVE: FINANCIAL
Individual
Measurements/KPI
Targets and Timings
Rating and comments
Output/KPA
1.
SCORECARD PERSPECTIVE: CUSTOMER SERVICE
1.
2.
3.
SCORECARD PERSPECTIVE: OPERATIONS
1.
2.
3.
SCORECARD PERSPECTIVE: LEARNING AND DEVELOPMENT
1.
2.
3.
SECTION B : BEHAVIOURS (INPUTS)
SCORECARD PERSPECTIVE: VALUES
VALUE
BEHAVIOURAL
INDICATORS
Can Do and Will
Overcomes obstacles
Deliver attitude
and barriers takes
personal accountability
for the long and short
term success by
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Integrity before
price
Demonstrates
honesty;
keeps
commitments
and
behaves in a consistent
manner in dealing with
customers, colleagues,
the
environment,
suppliers, contractors,
local community and
investors
Discloses own positions
shares
thoughts,
feelings and rationale
so
that
others
understand
personal
positions; disclosing all
relevant
information
when engaging with
other parties in the
organisation and from
outside
Remains
open
to
others ideas Listens
to
others
and
objectively
considers
others
ideas
and
opinions, even when
they conflict with ones
own
Supports others
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Adopt a team
approach to
customer solutions
ensures
a
good
customer
service
experiences every time
Monitors customer
satisfaction
implements effective
ways to monitor and
evaluate customer
concerns, issues and
satisfaction; knows the
quality of the customer
experiences in own
area
Generates new ideas
takes
initiative
to
identify new ways of
performing
tasks;
identifies
creative
approaches
to
problems
Identifies opportunities
for change
anticipates change and
raise opportunities for
change for
consideration; raises
and shares new ideas
to contribute to a
sustainable company
Emphasises
organisational goals
puts
organisations
goals ahead of own
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exchanges information
with business partners
to clarify benefits /
potential
problems;
facilitates agreement of
responsibilities,
expectations
and
scope; clarifies the way
forward ensuring both
areas needs can be
met.
Monitors partnership
monitors and evaluates
the achievement of
mutual
goals
and
partners contribution;
individuals
should
accept the collective
accountability of the
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Under
Performer
COMMENTS
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Needs
developm
ent
Performer
Full
Performer
Strong
Performer
Exceptiona
l
Performer
SIGNATURES
Employee:
Manager:
DATE SIGNED:
PERFORMER STATUS
ENDORSED BY
REVIEWING
MANAGER
DATE SIGNED:
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