Chapter #4: Requirements Modeling

1. Review the organization chart you prepared in Chapter 1 and determine who
should be on the JAD team, and why. Also, how will you create a sense of
team ownership from the start?
Joint application development is a fact finding technique which allows users
to be active participants during the development process. Users have a more
active role in systems development. JAD team approach allows users,
managers and IT professionals to work together and gather information,
discuss about business needs and new system requirements.
JAD team has a project leader, who should have strong interpersonal
and organizational skills and two people for recording and documenting the
results and decisions. IT staff members serve as JAD project leaders. System
analysts participate in the discussions and provides support to the team.
Considering the organization chart of new century wellness group, I
would put following members into the JAD team. Doctor Timothy Jones and
Dolores Garcia should be included in the JAD team because since the doctors
started the clinic they should be included in the JAD team as well and regular
updates regarding the new information systems should be provided to them.
Anita Davenport should be there in the team because she is the office
manager and supports seven staff of the clinic who are responsible for
communication with patients. Since Susan Gifford takes care of the patient
medical reports, she should also be there in the JAD team so that she can
give her inputs on what kind of information is needed by receptionists, nurses
and doctors at the time of appointment scheduling and visits. Since Tom
Capletti manages accounts receivables, should be there in the JAD team
because he can give information regarding what is required for managing the
billing. Since Tammy Alipio manages Insurance and billing, should be there in
the JAD team so that she can give information regarding what is required for
insurance claim. Since Lisa Sung manages the appointments, should be there
in the JAD team so that she can give information regarding her work such as
collection of patient details. Since Carla Herrera manages the ordering,
organizing office and medical supplies, should be there in the team because
she can give information what she need about the supplies. Fred Brown
should be included in the JAD team because he takes care of payroll and
human resources issues.
2. You may be given a standard set of interview summaries, or you may conduct
role-play interviews. Either way, use the information to complete Tasks 3 and
4.

Interviews: During the systems analysis phase this is the important factfinding tool. It is a planned meeting, so that we can obtain information from
others. There are seven steps for each interview.
Determine the people to interview.
Establish objectives for the interview.
Prepare for the interview.
Conduct the interview.
Document the interview.
Evaluate the interview.
List of individuals who will be interviewed during the analysis phase:
Interview of Timothy Jones (Doctor):
Interview question: Could you please give an overview of your
systems.
Interview Response: At new century we have four primary care
physicians, one nurse practitioner, four physical therapists, eight
nurses and eight support staff people. And we decide that, we need a
new information system to support business and health information
management needs and which could replace paper based and legacy
systems.
Interview of Anita Davenport (office manager):
Interview question: Could you please let me know what kind of reports
do your staff produce each day?
Interview Response: Lisa sung schedules the appointments and
prepares call list every day for the patients.
Susan Gifford records the details of patients treatment and insurance.
Tom Capaletti takes care of insurance claims and sends the file to
Susan so that she refiles it.
Interview of Fred Brown (Accounting assistant):
Interview question: Could you please let me know your duties?
Interview Response: I handle accounting functions such as general
ledger, payroll and accounts payable. At the yearend I prepares the
clinics tax returns and profit distribution.
Interview of Lisa Sung (manages appointments):
Interview question: Could you please let me know your duties?
Interview Response: Every day I schedules the appointments and
prepares the call list. Whenever a patient calls for appointment I will
look after their information regarding their doctor and availability of
doctor for scheduling the appointment.
Interview of Susan Gifford (Manages patient medical reports):
Interview question: Could you please let me know your duties?
Responses: I collects the details of patients treatment and insurance
and then prepares the bills. And when patient files are brought near
me I pull the patients details.
Interview of Tom Capaletti (Accounts Receivables):
Interview question: Could you please let me know your duties?

Interview Response: I prepares the insurance claims. I collects the

information from Susan to prepare the insurance claims.

3. Develop a checklist that includes several requirements for system output,

input, process, performance and control.
System Requirements:
A system requirement is a feature that should be included in information
system to meet business requirements and be acceptable to users. System
requirements fall into five general categories:
Outputs
Inputs
Processes
Performance
Controls
System Input:
Patients personal information such as name, birth date, phone
number and address of patients must be stored in the system.
Receptionist must be responsible for entering data into system.
System must also record the patients insurance plan, medical
history and current medications.
System Output:
Systems should be able to generate the output reports.
Systems should automatically calculate the insurance claims
and report it to the accounting department if any of them are
not yet paid by the insurance company.
Systems should provide reminders every day to the doctors
regarding the day to day scheduled appointments and if any
changes made to the schedule it notifies them.
Receptionists must be able to view and schedule the
appointments.
System Processes:
Procedure to codes:
Medication cross checking:
Patient recording system should generate mailing labels
automatically.
Prescription
system
should
generate
insurance
claim
automatically.
The system should sort the names alphabetically.
System Performance:
System should be able to process all input information and
prepare patients schedules which provides appointment times.
Response time for the system should not be more than four
seconds.
The system should be operational 24x7.

 The system must support entire clinic.

System Controls:
The system should maintain separate level of security for the
users and administrators.
Each set of users should have a restricted level of access
depending on the job or duties they perform.
For example, appointment scheduling should be controlled only
by the doctor and receptionist. So that only they can make
changes to their appointment schedules.
In order to access the system each staff member should be
given unique ID and password.
4. Design a questionnaire to learn how New Century patients feel about
insurance procedures and appointment scheduling. Your questionnaire should
be designed for a sample group of patients, and should follow the
suggestions in this chapter. After you complete the questionnaire, select a
sampling method and explain your choice.
Questionnaire: It is also called as survey, which consists of the standard
questions and sent to the individuals. This questionnaire consists of a title,
statement of purpose, name, phone number, deadline date for completion
and how and where to return the form. It can be a traditional paper form or
fill in form.
Questionnaire designed for a sample group of patients:

Sampling method:
Collecting examples of actual documents during the study of information
systems is known as sampling. Samples include reports, records, operational
logs, data entry documents, complaint summaries, work requests and
different types of forms. The different sampling techniques are systematic
sampling, stratified sampling and random sampling.
A systematic sample will select every nth person for review. Instead of
sending questionnaire to everyone, better thing is to use sample of
participants. It is easy to sample information regarding number of patients of
particular age group, gender and place.