Académique Documents
Professionnel Documents
Culture Documents
2
Another benefit is a competitive visibility, i.e. Each shop has a large chart in a visible
location, and a spirit of competitiveness has developed, further spurring their desire to
increase efficiency.
One more advantage of Mr. Sponzas approach is that he did not fired workers and
hired new one, more experienced but he have found that getting labor involved in the
running of an operation is not only exciting and rewarding, but also extremely worthwhile in
terms of improving productivity and service quality.
If starting from the beginning, it is necessary to point out the approach of Mr. Sponza,
i.e. he spent several weeks in order to understand and feel what is going on after he was
placed in charge. As he understood he cannot manage himself only that is why he set up eight
management committees, experts of which received rather clear task, moreover they were
supported by monthly recommendations of the manager of facility. For sure, this led to some
frightening of workers because of work standards adjusting. But if Mr. Sponza invites
external experts, it could provoke a problem because of their incomprehension of inner
environment; on the other hand, local experts are afraid of changes. That means that both
situations have advantages as well as disadvantages.
I would not change the approach of Mr. Sponza because it showed its effectiveness.
Changes could lead to incomes decline. This approach is rather flexible that is why it will be
changed when the time for changes comes. The case study does not mention some
dissatisfaction from workers or Sponzas deputies; it means that there were no such claims;
just fears of changes were named which are naturally.
3
References
Anheier K.H. (January 2000). Managing non-profit organisations: Towards a new approach.
Civil Society Working Paper 1. Retrieved from <http://www.google.com.ua/url?
sa=t&rct=j&q=Management+Controls+in+Nonprofit+organization&source=web&cd=7&ved=0CGMQFjAG&url=http%3A%2F
%2Feprints.lse.ac.uk
%2F29022%2F1%2Fcswp1.pdf&ei=lXhQT7DZMq3O4QTDhP3EDQ&usg=AFQjCN
FrlyGymyUPUoPMDMw8O5Z-lUuSZg&cad=rja>
Milan Sanitation Department. (June 2007) The Crimson Press Curriculum Center The
Crimson Group, Inc. Print