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Nokia Service
Quality Manager
Focus operations
on what matters
most
Service
Status
Postpaid
Region
MBB
Messaging
Prepaid
City
Voice
Roaming
Hotspots
Drill down
to root
cause
Mobile
Backhaul
NodeB/BTS
RNC/BSC
3G/2G
A single view of service quality
DNS
GGSN
(S/P-GW)
SGSN
(MME)
IP/MPLS
Backbone
Internet
Customer case 2
Touch Lebanon selected Nokia to help raise the efficiency
of its network operations and reduce maintenance
costs. Most importantly, it wanted to improve the
quality of voice, text messaging and other data services
for subscribers. Touch Lebanon uses SQM in its new
centralized service operations center and enjoys a single
view of service quality. The operator can proactively
detect service quality degradations and respond to
capacity demands. With SQM, it can prioritize tasks
based on service impact. By quickly identifying and
resolving root causes, touch Lebanon can gain significant
operational and business benefits.
Customer case 3
An Asian operator had high-quality demands for
hotspots, but lacked a service quality view across its
network domains and technologies. It also suffered high
OPEX. The operator introduced a Managed Services SOC
with an integrated view of mobile broadband, HSDPA/
The service assurance domain is known for overcomplex and under-used tools. Nokias focused
service assurance offer is practical and highly
usable, based on best practice processes, network
insights and service models that help operators
bridge the increasingly critical gap between
customers, their services and network operations.
Caroline Chappel,
Heavy Reading, May 2013
About Nokia
Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software,
hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and
licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Nokia Networks is the worlds specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of
mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the worlds most efficient mobile networks, the
intelligence to maximize the value of those networks, and the services to make it all work seamlessly. www.networks.nokia.com
Nokia is a registered trademark of Nokia Corporation. Other product and company names mentioned herein may be trademarks or trade names of their
respective owners.
networks.nokia.com