3101 Belle Terrace 661-205-8827

Bakersfield, CA. 93304 smjk@live.com

Marilyn Wooster
Objective
I would like the opportunity to join a company where I will be able to jumpstart my
career and in turn be able to consider my role with the company as not just another
job but a career.

Experience

• 2005-2008 Better Business Bureau Bakersfield, Ca.

Mediator
My primary responsibility was to provide an alternative dispute resolution
method, such as mediation, to litigants involved in a small claims case or
Unlawful Detainer matter at the Superior Court of Kern County. My typical
caseload ranged from disputes among businesses, disputes between a
business and their customers, landlord-tenant issues, neighbor to neighbor
conflicts, family disputes, and civil harassment matters.
If an agreement was reached while mediating at court, I would prepare the
agreements in written format which would then be reviewed by the judge
and, if approved, become the courts order.
Follow-up on previously settled matters to verify that the agreements were
still being honored or have been fulfilled according to terms. Provide referral
services to individuals needing further assistance not provided by our
company.
Assist customers in filing a complaint against a company they felt
dissatisfied with. Attend and participate in local tradeshows. Schedule and
assist in arbitration hearings. Promote ethical business practices.
Clerical/administrative tasks. Assist with promoting and expanding the
services we provided. Public speeches at events throughout our community.

• 9/2009-11/2009 Bolthouse Farms Bakersfield, Ca.

Receptionist/HR Assistant
My primary responsibilities consisted of multi-tasking various clerical and
administrative duties such as computer based work, answer heavy phone
lines, mail, fax, company vehicle reservation and maintenance, handled
money, scheduled appointments, assist with preparation of presentations and
meetings, and greet individuals coming into the office. In addition, I would
also help the HR department in dealing with employee benefits, vacations,
paid family leave, and assist employees with personal complaints and/or
concerns regarding their working environment, supervisors and fellow co-
workers. I also assisted the payroll department with employee questions
and/or concerns regarding their pay, direct deposits and anything having to
deal with payroll. I served as a Spanish translator between various different
departments and the employees who had trouble communicating in English.
Education

2004-2009 University of Phoenix Bakersfield, Ca.

B.S in Human Services
Details as far as classes taken and what was entailed in each class can be
provided upon request.

Skills
• Bilingual in Spanish- read, write, speak
• Type 40 WPM
• Knowledge of Microsoft and Windows programs
• Critical Thinker
• Problem Solver
• Work well with little or no supervision
• Good negotiation skills
• Ambitious
• Self-starter
• Motivated
• Team worker

Volunteer Experience As a student at the University of Phoenix, I had to complete three Field
Experience Courses (internships). These courses were considered to be an
integral part of the BSHS program at UOP. The internships were required to be
ten weeks in length and one-hundred hours of my volunteered time.

• New Directions Group Home

10/12/2005-12/21/2005

• Henrietta Weill Child Guidance Clinic

8/2/2006-10/4/2006

• Kern Family Living Center

6/27/2007-9/05/2007