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Course Name
Course Code
Credit Hours
Course Pre-req.
Name
Prepared On
23Jul,2014
Course Pre-req.
Revised On
04Aug,2015
Code
Course Type
Program
Semester
Course Description
This course introduces major themes and strategies of Operations and Production Management with
in both manufacturing and service organizations. The primary objective is to familiarize the students
with the basic concepts, techniques, methods and applications of operations management. Topics
include operations strategy, process choice, capacity management, quality management, inventory
management, supply chain management and new product and process development. Latest
manufacturing philosophies, such as world class manufacturing (WCM), lean manufacturing, mass
customization and agile manufacturing are also discussed.
Course Learning Outcomes
CLO #
Description
Understand the theory and application of OM as a strategic competitive tool and
1
understand the tools used for decision making.
Understand the operations management functions and analyze how it adds value to the
2
goods and services provided by an organization.
Understand the analytical tools associated with the Operations Management.
3
Understand the concept of quality in Operations management and learn to apply
4
different dimensions of quality in both goods and services and relate them to
overall strategy.
Understand how technology impacts operations in
5
business/industry/manufacturing/service.
Will Learn the application of SPC tools and Control charts in business
6
operations.
7
Will be able to analyze types of operations / processes in service &
manufacturing
8
Will learn how Capacity planning for a business is done.
9
Will learn the impact of Locating a business around the globe.
Will understand; analyze types of layouts for application in manufacturing and services.
10
1
11
Percentage
15%
10+10%
25%
40%
Class Schedule: 15 Sessions of 3.0 hours each per week (Total 45 Hours)
1,2, 3
(3 Hrs)
4, 5, 6
(3 Hrs)
7, 8, 9
(3 Hrs)
10, 11, 12
(3 Hrs)
13, 14, 15
(3 Hrs)
16,17, 18
(3 Hrs)
19,20, 21
(3 Hrs)
22-24
Contents
Activities
(case studies, role plays, movie
clips, exercises, presentations,
homework)
Numerical problems in
MFP.
Quiz#1,Assign#1,
Group
discussion
on
Decision
criteria for national level
industry/ social projects e.g.
PSM, Gwadar port, KANUPP,
Thar Coal, Baluchistan coastal
development etc,
(Selection of Research topics
from the list given, after
approval by FM, along with
groups names)
Process Management What is process Review Quiz#1,
Management, Ethics and environment, Major
Process decisions, Choosing right amount of Video-model airport opns. &
vertical integration, Managing Technological Video- seaport operations.
change, Designing Processes.
Managing Technology. CIM/CAD/CAM, CNC Quiz#2,Assign#2,
machines, Flexible Manufacturing Systems,
Video-FMCG Manufacturing
T Q MQuality a management philosophy, Review Quiz#2,
Employee
Involvement,
Continuous Case Study,
Improvement (Kaizen), Costs of poor quality, Developing an award
improving Qlty. through TQM- QFD, Bench criteria
Marking, Data Analysis tools,
Statistical Process Control Sources of variation, Quiz#3,Assign#3,
The inspection process, SPC Methods, Process Calculating Process capability
Capability, Motorolas 6- sigma quality program
ratio/index
Capacity
Planning
Capacity
planning, Review Quiz#3,
Economies of scale at work, systematic approach Pictorial Crane operation,
to capacity decisions, Tools for capacity Discussion on comments by
planning.--Waiting Line Models-Why waiting class
lines form, uses of waiting line theory, Structure (Submit Final report draft
of waiting line problem, Analyzing Operations.
print for feedback)
MID TERM EXAM
3
25,26, 27
(3 Hrs)
28, 29, 30
(3 Hrs)
31, 32, 33
(3 Hrs)
34,35, 36
(3 Hrs)
37, 38, 39
(3 Hrs)
40, 41, 42
(3 Hrs)
43, 44, 45
(3 Hrs)
46-48
Capacity planning at a Bank Branch serving 10,000 customers per day. (Located in
Suburbs of Karachi)
Capacity planning of an Emergency Trauma Center at center of a city having
population of 0.5million people.
Capacity Planning of a Public Hospital serving a population of 1.5 2 million
people.
Capacity planning for extension of Pakistan Steel Mills. (Karachi)
Capacity planning of a Clothing Super Store required to serve 1000 customers / day.
Capacity planning for setting up a fast food restaurant in a city of 5m population/
serving 1000 customers /day.
Capacity planning for setting up a fast food restaurant in northern suburbs of
Karachi having 01million population.
Capacity planning at a Furniture super store attending 1000 customers/day.
Capacity planning at a General super store (200 items in 10 different categories)
serving 1000 customers/day.
Locating a Railway Station in a small town off the main RCD Highway route in
Baluchistan, serving 0.2 million population.
Locating a Steel Mill along the coast line.
Locating Police HQs in a city on coastline having population of 0.5 million
scattered over in 05 towns.
Locating a hospital for a population of 02 million people scattered over 10 towns of
Karachi.
Locating a bank branch in Karachi suburban town of 02million population.
Locating an airport for a city of 02 million population along Baluchistan coastline.
Location planning of a fast food restaurant to serve population of 0.5 million along
Baluchistan coastline.
30.
31.
32.
33.
34.
35.
54.
55.
5.
Arrange the visit(s) and interviews, so that you will be in a position to describe and
analyze the operations/processes. Then again visit the organization. Spend time touring the
facility (which may be briefer for some small firms in the service sector) and interviewing key
individuals. Don't be shy about asking questions. Of course, be considerate about what you
ask. The entire process may take a couple of hours or more.
6.
Meet with your group as soon as you can after your group visit to discuss what you
learned. As a starting point, describe the operation/process that you wish to describe using a
flowchart. A process chart might also be helpful. Make a second/third or more visits to get
more details on the operations/ process, and information for preparing your charts and
reports. You may also need additional trips to get a more thorough understanding of the
operations.
7.
Prepare the report following the principles you have learned in the course of
Business Communication and Business Research Methodology. Make sure you record the
date and time against the website you have accessed and referred for the secondary data in
the bibliography.
8.
The report should be preceded by a one-page executive summary and a title page
listing the group members. The body of the main report should not exceed 12 numbered
pages. The report should be followed by an appendix that includes any supporting exhibits
(no page limitations on the appendix). This report, which you might want to share with the
firm, should be a polished product appropriate for presentation to upper management.
9.
Report should be completed in all respect prior to mid term exam, except
binding/color and/or presentation slides, simply stapled and turned in as per schedule.
10. I will INSHALLAH return the same after mid-term exams along with comments and
deficiencies. Now you will have exactly 2 weeks to resubmit the final report.
11. One hard copy of the report and the soft copy of both report & presentation( in my
office computer ) must be completed and turned in prior to the day of 14th session of the
course.( reports through use of unfair means will be penalized severely)
12.
Each group will make a 15-minute presentation of its report to the class, including 5
minutes for questions. The presentations will be made on the day of 15th session. I will keep
the soft copy of the report and deposit the hard to the library for record. Visual aids and
other creative presentation options can enhance your presentation.