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Meeting: _____________ Class: All Departments Date: _______________ Main Aims/topic: FAVOURITE SUBJECTS Time 10’ 10’ 45’ 15’ PROCEDURE Greeting and check (Pre-act)  (Dictation) use ‘some ideas for presentation’ for dictation. Two times. First is natural speed and read the whole sentence. Second natural speed but read sentence per sentence. And then let them construct.  (Small Chat) How many classes do you have today? ; How do you feel today? ; Which class that is so boring? Why! ; And which class that is so much fun? Why! (Whilst-act) I. Enlist all subjects they are taking this semester on the board II. Ask them to decide one favorite subject only III. What to talk (presentation)  What is the subject? ; Why do you like the subject? ; What does the teacher look like? ; What is the teacher like? What did you learn about? ; Explain the importance of the subject? IV. Some ideas for presentation  I am studying many subjects in this university, but here I would like to talk about the subject English.  I like English because the teacher is so brilliant.  My English teacher’s name is Bathoegana. (find a ridiculous pict of bhatoegana)  He is in his forties I think.  He is short, but attractive.  He always wears an elegant shirt.  One day he taught if-conditional lesson.  He used innovative ways to teach English.  He gave so comprehensible explanation that I can understand it well.  So, I began to like English and became my favorite subject  English is very important in everyday life whether we choose to acknowledge the fact or not.  It has become the lingua franca in many parts of the world as this is the most commonly spoken language by the non native speakers of English.  Moreover, we can get many good jobs in Multinational Companies if our English is good. V. Assessment 0 – poor ; 1 – fair ; 2 – good ; 3 - excellent Content:  Clear introduction (CI)  Clear main idea (CMI)  Supporting points were clear and supported by argument or facts (SP) Delivery:  Gesture and body language (GBL)  Eye contact (EC)  Volume of speech (VoS)  Fluency (Fl)  Pronunciation (P)  Interest or enthusiasm (Inter)  Visual aids or handout effectively (Vis)  Accuracy (Acc)  Response to the audience (Resp) VI. (post-act) feedback and notes Notes for next lesson:  (PSIK & pharmacy) Topic – Pain assessment; Prep - pain assessment text by Marie McCullagh & Ros Wright & true or false worksheet, conversation nurse and patient (Mrs Miller); scoring rubric for assessment.  (Communication & IR) Topic – Building Relationship; Prep – relationshipbuilding technique (should be red at home ) and three extracts (Fiona Jackson) Meeting: __________ Class: PSIK or Pharmacy Date: ___________ Main Aims/topic: PAIN ASSESSMENT Time 10’ 20’ 45’ PROCEDURE Greeting and check (Pre-act)  (Reading comprehension) read the ‘pain assessment’ text by Marie McCullagh & Ros Wright, and then answering the following true or false questions. (whilst-act) I. Handout the conversation and got them to read II. Ask them the difficult words III. Ask them to make similar conversation between nurse and patient Example of conversation Mrs Miller : I seem to be getting a lot more migraines recently. Nurse : Right. So, what happens when you get a migraine? Mrs Miller 15’ : Well, it usually starts off with me feeling slightly off when I wake up in the morning. I’m very sensitive to strong smells and bright lights. Then, as the day goes on, the headache develops. Nurse : How would you describe the pain? Mrs Miller : At first it’s pretty mild, like a scraping pain over my left eye and I a pain in my neck also. Nurse : Is that on the left side also? Mrs Miller : Yes. It’s a really tight pain, like my neck is being gripped. After a while the pain over my left eye gets more and more intense and it’s very persistent. Nurse : So, it starts off as a scraping pain over your left eye, extends down your neck and gets more intense after a while? Mrs Miller : Yes. Nurse : How long does it last? Mrs Miller : It usually lasts for about one hour to two hours. Nurse : And how often do you get these pains? Mrs Miller : Practically every week at the moment. Nurse : They must be really difficult to cope with. Mrs Miller : Yes, they really get me down. Nurse : When did you start getting them? Mrs Miller : They started about five years ago, but at first I just got the odd one. Nurse : Do you have any idea what triggers them? Mrs Miller : Not really. I’ve been keeping a record but I can’t pinpoint what sets them off. Nurse : Well, as you probably know, there are different triggers for migraine: dietary, environmental and behavioral. In terms of food, the main culprits are wine, chocolate, cheese as well as coffee, so maybe you need to look at whether that might be a factor. Also strong smells and bright lights can trigger the migraine, as you seem to be experiencing. Mrs Miller : They definitely can trigger it. Nurse : And you might want to think about any changes in your day-to-day routine, such as getting less sleep or working more. These can cause stress, which can also be a factor in bringing it on. I’ll give you a leaflet on techniques to help you relax and also a leaflet on migraine which tells you which foods to avoid. Mrs Miller: Thanks. That sounds useful. IV. Assessment 0 – poor ; 1 – fair ; 2 – good ; 3 - excellent criteria  Fluency (Fl)  Achievement of purpose (AoP)  Imagination & creativity (I&C)  Gesture and body language (GBL)  Eye contact (EC)  Volume of speech (VoS)  Pronunciation (P)  Interest or enthusiasm (Inter)  Accuracy (Acc)  Response to the audience (Resp) V. (post-act) feedback and notes Notes for next lesson: Meeting: _________ Class: Communication & Int’l relations Date: __________ Main Aims/topic: BUILDING RELATIONSHIP Time 10’ 35’ PROCEDURE Greeting and check (pre-act)  Consolidating relationship-building tech by giving in depth-explanation. Write in the middle of the board ‘relationship-building tech’. Get them to brainstorm what ideas should follow under the relationship-building tech. the answer should be finding things in common, showing interest, flattery, generosity, gratitude, personal touches. Go through the explanations with the class, eliciting examples of these situations from students’ own experience. Discuss also what can go wrong with each technique (e.g. if they are used too much as cynical techniques, rather than genuine attempts to be nice).  Discussing the three extracts. Try to relate to conversation with the theory of relationship-building tech Extract 1 1. How do Hans and Fiona flatter each other? What adjectives do they use? 2. How do they respond to each other’s flattery? What grammatical structure do they both use? 3. Why do you think they focused on flattering each other’s companies? H: Ah, hello. Ms Jackson? I’m Hans, Hans Braun. F: Good to meet you at last, Hans, after all those emails. And please call me Fiona. H: OK, welcome to Munich, Fiona. Sorry to keep you waiting, by the way. I had an urgent phone call and couldn’t get away. F: No problem. I was just admiring your brochure. It’s really impressive. I didn’t know you had so many famous clients! (1 Fiona Flatter) H: Thanks. Yes, well, we’ve got a great sales team, and we really go for quality in a big way here, much more than some of our cheaper competitors. F: Well, it certainly seems to be an effective strategy, judging by these recommendations. H: Thank-you. Yes, they’re very positive, aren’t they? We’ve also heard some great things about your company. I was looking at your website yesterday, and I thought it was really interesting. I loved the ‘Our story’ section, you know, the story about how your founder started the business from nothing. Fascinating. (1 Hans Flatter) F: Yes, it’s amazing, isn’t it? I’m glad you read that Extract 2 4. What do you think of Hans’s opening question? How else could he start a conversation to find things in common? 5. How many things in common did they find? 6. What phrases do they use to show interest? 7. What techniques did they use to echo what the other person said? 8. What example of generosity and gratitude is in the conversation? 9. How easy would it be for Hans and Fiona to continue this conversation? Why? 40’ 10’ H: So, is this your first time in Munich, Fiona? F: Well, yes and no. I came with my family when I was about 14, but … well, that was a very long time ago. I don’t remember much about it … just museums and football. H: Football? Are you a fan? F: Not really. But my dad was … I mean he still is, obsessed with it. So he took us to matches all over Europe. H: Wow. That’s really interesting! I’m also a little obsessed with football, but I don’t drag my kids around to watch matches! F: No, it wasn’t so bad. It meant we got to see lots of interesting places. How many kids have you got? H: Three: two girls and a boy. They’re growing up fast. My eldest daughter is at university already. F: Really? You must be very proud. My kids are still very small, so I’ve got all that to look forward to. What does your daughter study? H: English, would you believe? She wants to study in Bristol next year. F: Bristol? That’s interesting. My brother studied there. He had a wonderful time. It’s a really nice city. I could ask him if he’s got any advice, you know, where to go, where to avoid. H: Well, that would be excellent. I’d really appreciate that. You know what it’s like to be a parent – you never stop worrying about your kids. F: Absolutely. My son’s going on karate camp next week, his first time away from mum and dad, and I’m really stressed about it. He’s only nine. H: Karate camp? Sounds interesting. I used to do a bit of karate myself, many years ago. Is he good at it? Extract 3 10. What is the main example of generosity in this conversation? 11. How does Hans add a personal touch? 12. How does Fiona express gratitude? What do you think of the two techniques she uses? H: So I thought we’d start with a tour of our factory, so you get a really good sense of what we do here and what we need. I’d also like to introduce you to a few of our key people here, if that’s OK. F: That’s great. It all helps me to get a better picture of how we can help you. H: That’s what I thought. And then for lunch, I’d like to take you to one of my favorite restaurants … a short drive out of the city. F: Oh … that would be lovely, but please don’t go to any trouble. I’d be happy with a sandwich! H: No, I wouldn’t dream of it. This project is very important to us, so we want to treat you well! It’s a lovely restaurant, and I’ve booked my favorite table. So I hope you’re hungry! F: Well, that’s very kind of you. In that case, you must let me return the favor if ever you visit our factory in Edinburgh. H: OK, that sounds nice. Thank-you. (whilst-act) I. Composing a dialogue in pair II. Role play (applying relationship-building tech) III. Assessment (using role play scoring rubric) (post-act) feedback and note Notes for next lesson: Meeting: _________ Class: Communication & Int’l relations Date: __________ Main Aims/topic: COMPLAINING Time 10’ 15’ 45’ 10’ PROCEDURE Greet and check (pre-act)  Cut the conversation between Santana and yoshinaga irregularly  Get them to re-order and discuss ‘Identify the problem and the suggested solution’; ‘Do you think Yoshinaga Takafumi provided good customer service? In what ways? (whilst-act) I. Composing a dialogue in pair II. Role play (applying relationship-building tech) III. Assessment (using role play scoring rubric) (post-act) feedback and notes Notes for next lesson: Meeting: __________ Class: PSIK or Pharmacy Date: ___________ Main Aims/topic: PAIN ASSESSMENT Time 10’ 20’ PROCEDURE Greeting and check (Pre-act) 15’ Notes for next lesson: