SampleReport LOG

SAMPLE REPORT
2011 APQC. ALL RIGHTS RESERVED.
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Note: Mock data provided for purposes of illustration.
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Table of Contents
Thank you for participating in this valuable benchmarking research. For information on benchmarking your
organization's performance in other critical process groups across the supply chain, visit www.apqc.org/sc, or call
us at 800-776-9676.
Table of Contents
Executive Summary
Survey Scope and Demographics
Quantitative Data - Key Performance Indicators
Quantitative Data - Other Performance Indicators
Quantitative Data - Supplemental Data
Summary of Qualitative Information
About APQC
Instructions
To move through this report, please click on the table of contents items above or click on the tabs at the bottom
of the page.
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Executive Summary
Best Practices, Business Drivers, and Gap Analysis
In the past, many organizations have viewed logistics activities mainly in terms of warehousing and transportation. Today's executives
examining the logistics function as a strategic opportunity for process improvement, cost savings, and increased customer satisfaction
have focused on back-office infrastructure for efficiencies in process, productivity, and cost. Now, organizations are beginning to view
logistics as the keys to competitive advantage, realizing that logistics functions and supporting processes can profoundly impact an or
organizations are implementing systems for measuring their logistics operations that allow them identify, quantify, and focus their im
It is important to consider multiple categories of measures when evaluating your organization's logistics strategy and execution. The f
performance indicators related to logistics in the categories of cost effectiveness, cycle time, and process efficiency for your organizat
Category of MeasuremenKey Performance Indicator
Cost Effectiveness:
Total cost of the process "plan inbound material flow" per $1,000 revenue
Cost Effectiveness:
Total cost of the process "operate warehousing" per $1,000 revenue
Cost Effectiveness:
Total cost of the process "operate outbound transportation" per $1,000 revenue
Cycle Time:
Pick-to-ship cycle time in hours
Process Efficiency:
Number of FTEs in the logistics function per $1 billion revenue
Special Note: Any charts below lacking a bar for "Your Site" indicates inadequate data was provided to calculate, report, or chart this m
update your data submission, please contact APQC.
Reducing total costs can improve the efficiency and effectiveness of the logistics process. The challenge is to provide superior logistic
while holding the line on costs. That is increasingly more challenging in the face of continually rising freight rates triggered by fuel pri
global demand, driver shortages and a variety of other factors. The overall logistics process can be further evaluated by looking at thr
1. Plan inbound material flow
2. Operate warehousing
3. Operate outbound transportation
Total cost for the HR function per employee
Site please contact APQC

$1.00 at 800-776-9676.
If you would like additional or customizedYour
analysis,
Top Performers
$0.50
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Executive Summary
Your Site
Top Performers
$1.00
$0.50
Median
$1.00
Bottom Performers
$0.00
$2.00
$0.50
$1.00
$1.50
$2.00
$2.50

If you would like additional or customized analysis, please contact APQC at 800-776-9676.
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Executive Summary
Total cost of the process "operate warehousing" per $1,000 revenue
Your Site
$4.00
Top Performers
$5.00
Median
$10.00
Bottom Performers
$20.00
$0.00
$5.00
$10.00
$15.00
$20.00
$25.00
Total cost of the process "operate outbound transportation" per $1,000 revenue
Your Site
Top Performers
Median
Bottom Performers
$15.00
$10.00
$25.00
$50.00
$0.00 $10.00 $20.00 $30.00 $40.00 $50.00 $60.00

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Executive Summary
Top performing logistics organizations, which balance in-house and outsourced activities, have implemented practices, processes and
organization to fulfill orders faster and more completely with lower investments in inventory. An important indicator of cycle time perf
organization from pick-to-ship.

Your Site
25
Top Performers
Median
10
Bottom Performers
25
0
10
15
20

25
30
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Executive Summary
When striving to improve process efficiency, logistics organizations should seek to maximize the output per full-time equivalent (FTE)
needed. Personnel costs continue to be the largest component of total logistics costs. The majority of these logistics personnel costs a
operations: transportation and warehousing.
Number of FTEs in the logistics function per $1 billion revenue
Your Site
10
Top Performers
Median
Bottom Performers
10
0
10
12
The following table highlights your site's performance using red, yellow, green. Green indicates performance equal to or greater than
performance in the second or third quartile, and red indicates performance equal to or below the bottom quartile.
Measurement Category
Cost Effectiveness
Cost Effectiveness
Cost Effectiveness
Key Performance Indicator
Your Site
Total cost of the process "plan inbound material

flow" per $1,000 revenue
$1.00
Total cost of the process "operate warehousing"

per $1,000 revenue
$4.00
Total cost of the process "operate outbound

transportation" per $1,000 revenue
$15.00

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Executive Summary
Cycle Time

25
Process Efficiency
Number of FTEs in the logistics function per $1

billion revenue
10
To drill down into the various elements of Supply Chain costs, performance, and effectiveness, your organization should consider com
Chain benchmarking surveys:
Supply chain planning (www.apqc.org/sc/scp)
Procurement (www.apqc.org/sc/proc)
Manufacturing (www.apqc.org/sc/mfg)
Contact Us
For more information, please contact the Research Services team:
Phone: 800-776-9676 (outside U.S. +1-713-681-4020)
E-mail: OSBC@apqc.org

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nsportation. Today's executives are taking a much broader view,

increased customer satisfaction. Traditionally, organizations
nizations are beginning to view supply chain processes such as
ses can profoundly impact an organization's bottom line. Many
fy, quantify, and focus their improvements.
s strategy and execution. The following charts highlight key

ess efficiency for your organization compared to all participants.
enue
calculate, report, or chart this metric for your organization. To
e is to provide superior logistics and transportation services

eight rates triggered by fuel price increases, strong national and
ther evaluated by looking at three key component processes:

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ented practices, processes and systems that enable the

ant indicator of cycle time performance is how long it takes the

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t per full-time equivalent (FTE) to minimize the personnel

hese logistics personnel costs are supporting the distribution
mance equal to or greater than the top quartile, yellow indicates

m quartile.
Top
Performers
Median
Bottom
Performers
$0.50
$1.00
$2.00
$5.00
$10.00
$20.00
$10.00
$25.00
$50.00

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10
25
10
ganization should consider completing the other APQC Supply

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Survey Scope and Demographics - Logistics

Process Classification Framework
The foundation of the APQC's OSBC research is the Process Classification Framework, or PCF (www.apqc.org/pcf).
APQC and its members developed the PCF, which is updated by a global advisory council of industry leaders. As
a common language, the PCF allows organizations to see and discuss their activities from an industry-neutral
viewpoint. Regardless of size, industry, or geography, organizations can use the PCF to benchmark and improve
processes.
The PCF organizes operating and management processes into 12 enterprise-level categories, including process
groups and more than 1,500 processes and associated activities. Organizations can then discuss an activity and
know its exact parameters. This benchmarking report focuses on PCF Category 4 Deliver Products and Services.
The following processes and activities are included in the scope of this survey.
4.5.1 Define logistics strategy
4.5.1.1 Translate customer service requirements into logistics requirements
4.1.1.2 Collaborate with customers
4.5.1.2 Design logistics network
4.5.1.3 Communicate outsourcing needs
4.5.1.4 Develop and maintain delivery service policy
4.5.1.5 Optimize transportation schedules and costs
4.5.1.6 Define key performance measures
4.5.2 Plan inbound material flow
4.5.2.1 Plan inbound material receipts
4.5.2.2 Manage inbound material flow
4.5.2.3 Monitor inbound delivery performance
4.5.2.4 Manage flow of returned products
4.5.3 Operate warehousing
4.5.3.1 Track inventory deployment
4.5.3.2 Receive, inspect, and store inbound deliveries

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4.5.3.3 Track product availability
4.5.3.4 Pick, pack, and ship product for delivery
4.5.3.5 Track inventory accuracy
4.5.3.6 Track third-party logistics storage and shipping performance
4.5.4 Operate outbound transportation
4.5.4.1 Plan, transport, and deliver outbound product
4.5.4.2 Track carrier delivery performance
4.5.4.3 Manage transportation fleet
4.5.4.4 Process and audit carrier invoices and documents
4.5.5 Manage returns; manage reverse logistics
4.5.5.1 Authorize and process returns
4.5.5.2 Perform reverse logistics
4.5.5.3 Perform salvage activities
4.5.5.4 Manage and process warranty claims

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*Note: Sample size only applies to organizations that responded to this question in this
particular data set.

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Note: Mock data provided for purposes of
Your
Organization
MetricID
Metric Name
Metric
Category
7351
Total cost to perform the process "plan and manage inbound material
Cost
Effectiveness
7363
Total cost to perform the process "operate warehousing" per $1,000

revenue
Cost
Effectiveness
7380
Total cost to perform the process "operate outbound transportation" per

$1,000 revenue
Cost
Effectiveness
7391
Total cost to perform the logistics process group "manage logistics and
warehousing" excluding "manage returns; manage reverse logistics" per Cost
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Inventory carrying cost as a percentage of average inventory value
Cost
Effectiveness
7431
Total logistics cost as a percentage of sales
Cost
Effectiveness
7349
Customer order cycle time in days
Cycle Time
7360
Return processing cycle time in days
Cycle Time
Metric
Value

Your
Percentile
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Your
Organization
MetricID
Metric Name
Metric
Category
7376
Dock-to-stock cycle time for supplier deliveries in hours
Cycle Time
7377
Cycle Time
7421
Cash-to-cash cycle time in days
Cycle Time
7422
Days sales outstanding
Cycle Time
7348
Number of FTEs that perform the process "define logistics strategy" per
$1 billion revenue
Process
Efficiency
7357
Number of FTEs that perform the process "plan and manage inbound
material flow" per $1 billion revenue
Process
Efficiency
7370
Number of FTEs that perform the process "operate warehousing" per $1

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387
Number of FTEs that perform the process "operate outbound

transportation" per $1 billion revenue
Process
Efficiency
7392
Number of FTEs that perform the logistics process group "manage

logistics and warehousing" excluding "manage returns; manage reverse
logistics" per $1 billion revenue
Process
Efficiency
Metric
Value

Your
Percentile
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Your
Organization
MetricID
Metric Name
Metric
Category
7394
Perfect order performance
Process
Efficiency
7369
Number of sales orders filled per "operate warehousing" FTE
Staff Productivity
Metric
Value

Your
Percentile
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Note: Mock data
Note:
provided
Mock data
for provided
purposes for
of illustration
purposes
Your
Your
Organization Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
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Note: Mock data
Note:
provided
Mock data
for provided
purposes for
of illustration
purposes
Your
Your
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
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Note: Mock data
Note:
provided
Mock data
for provided
purposes for
of illustration
purposes
Your
Your
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
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Note: Mock data provided
Note: Mock
for purposes
data provided
of illustration.
for purposes of
Your
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
All
Bottom
Performer
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Note: Mock
for purposes
data provided
of illustration.
for purposes of
Your
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
All
Bottom
Performer
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Note: Mock
for purposes
data provided
of illustration.
for purposes of
Your
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
All
Bottom
Performer
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Your
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
All Participants
Median
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Your
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
All Participants
Median
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Your
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
All Participants
Median
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Top
Performer
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Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Top
Performer
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Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Top
Performer
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
GAP
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Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
GAP
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Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
GAP
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Note: Mock data provided for purposes of illustr
All Participants
MetricID
Metric Name
Metric
Category
Your
Organization
Metric
Value
Industry Peer
7351
Cost
Effectiveness
Electronics
7363

revenue
Cost
Effectiveness
Electronics
7380

$1,000 revenue
Cost
Effectiveness
Electronics
7391
$1,000 revenue
Effectiveness
Electronics
7405
function FTE
Effectiveness
Electronics
7406
sales order shipped
Effectiveness
Electronics
7429
Cost
Effectiveness
Electronics
7431
Cost
Effectiveness
Electronics
7349
Cycle Time
Electronics
7360
Cycle Time
Electronics

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All Participants
MetricID
Metric Name
Metric
Category
Your
Organization
Metric
Value
Industry Peer
7376
Cycle Time
Electronics
7377
Cycle Time
Electronics
7421
Cycle Time
Electronics
7422
Cycle Time
Electronics
7348
$1 billion revenue
Process
Efficiency
Electronics
7357
Process
Efficiency
Electronics
7370

billion revenue
Process
Efficiency
Electronics
7372
Inventory accuracy
Process
Efficiency
Electronics
7373
Order fill rate
Process
Efficiency
Electronics
7387

Process
Efficiency
Electronics
7392

Process
Efficiency
Electronics

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All Participants
MetricID
Metric Name
Metric
Category
Your
Organization
Metric
Value
Industry Peer
7394
Process
Efficiency
Electronics
7369
Staff Productivity
Electronics

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Note: Mock data provided for purposes
Your
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Peer: I
N
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Your
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Peer: I
N
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Your
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Peer: I
N
Confidential
Your
Organization Peer: Industry
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Bottom
Performer
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Your
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Bottom
Performer
Confidential
Your
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Bottom
Performer
Confidential
Note: Mock data provided for purposes o
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Median
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Median
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Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Median
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Top
Performer
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Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Top
Performer
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Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Top
Performer
Confidential
Peer: Industry
MetricID
Metric Name
Your
Organization
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
GAP
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Peer: Industry
MetricID
Metric Name
Your
Organization
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
GAP
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Peer: Industry
MetricID
Metric Name
Your
Organization
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
GAP
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Note: Mock data provided for purposes of illust
Your
Organization
Peer: Industry
MetricID
Metric Name
Metric
Category
Metric
Value
Revenue Range Peer
7351
Cost
Effectiveness
Between $500 Million

and $1 Billion
7363

revenue
Cost
Effectiveness

and $1 Billion
7380

$1,000 revenue
Cost
Effectiveness

and $1 Billion
7391
$1,000 revenue
Effectiveness

and $1 Billion
7405
function FTE
Effectiveness

and $1 Billion
7406
sales order shipped
Effectiveness

and $1 Billion
7429
Cost
Effectiveness

and $1 Billion
7431
Cost
Effectiveness

and $1 Billion
7349
Cycle Time

and $1 Billion
Cycle Time

and $1 Billion
7360

Confidential
Your
Organization
Peer: Industry
MetricID
Metric Name
Metric
Category
Metric
Value
Revenue Range Peer
7376
Cycle Time

and $1 Billion
7377
Cycle Time

and $1 Billion
7421
Cycle Time

and $1 Billion
7422
Cycle Time

and $1 Billion
7348
$1 billion revenue
Process
Efficiency

and $1 Billion
7357
Process
Efficiency

and $1 Billion
7370

billion revenue
Process
Efficiency

and $1 Billion
7372
Inventory accuracy
Process
Efficiency

and $1 Billion
7373
Order fill rate
Process
Efficiency

and $1 Billion
7387

Process
Efficiency

and $1 Billion
7392

Process
Efficiency

and $1 Billion

Confidential
Your
Organization
Peer: Industry
MetricID
7394
7369
Metric Name
Metric
Category
Metric
Value
Revenue Range Peer
Process
Efficiency

and $1 Billion
Staff Productivity

and $1 Billion

Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Peer: Reve
N
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Peer: Reve
N
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Peer: Reve
N
Confidential
Your
OrganizationPeer: Revenue Range
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Bottom
Performe
r
Confidential
Your
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Bottom
Performe
r
Confidential
Your
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Bottom
Performe
r
Confidential
Your
Peer:
Revenue Range
Organization
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Median
Confidential
Your
Peer:
Revenue Range
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Median
Confidential
Your
Peer:
Revenue Range
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Median
Confidential
Your
Peer: RevenueOrganization
Range
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Top
Performer
Confidential
Your
Range
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Top
Performer
Confidential
Your
Range
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Top
Performer
Confidential
Peer: Revenue Range

MetricID
Metric Name
Your
Organization
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
GAP
Confidential
Peer: Revenue Range

MetricID
Metric Name
Your
Organization
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
GAP
Confidential
Peer: Revenue Range

MetricID
Metric Name
Your
Organization
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
GAP
Confidential
Note: Mock data provided for purposes of illu
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Region Peer
7351
Cost
Effectiveness
N/S America
7363

revenue
Cost
Effectiveness
N/S America
7380

$1,000 revenue
Cost
Effectiveness
N/S America
7391
$1,000 revenue
Effectiveness
N/S America
7405
function FTE
Effectiveness
N/S America
7406
sales order shipped
Effectiveness
N/S America
7429
Cost
Effectiveness
N/S America
7431
Cost
Effectiveness
N/S America
7349
Cycle Time
N/S America
7360
Cycle Time
N/S America

Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Region Peer
7376
Cycle Time
N/S America
7377
Cycle Time
N/S America
7421
Cycle Time
N/S America
7422
Cycle Time
N/S America
7348
$1 billion revenue
Process
Efficiency
N/S America
7357
Process
Efficiency
N/S America
7370

billion revenue
Process
Efficiency
N/S America
7372
Inventory accuracy
Process
Efficiency
N/S America
7373
Order fill rate
Process
Efficiency
N/S America
7387

Process
Efficiency
N/S America
7392

Process
Efficiency
N/S America

Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Region Peer
7394
Process
Efficiency
N/S America
7369
Staff Productivity
N/S America

Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Pee
N
7351
Cost
Effectiveness
89
7363

revenue
Cost
Effectiveness
114
7380

$1,000 revenue
Cost
Effectiveness
84
7391
$1,000 revenue
Effectiveness
82
7405
function FTE
Effectiveness
73
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Pee
N
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Pee
N
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Peer: Region
Bottom
Performer
7351
Cost
Effectiveness
$2.38
7363

revenue
Cost
Effectiveness
$27.22
7380

$1,000 revenue
Cost
Effectiveness
$58.93
7391
$1,000 revenue
Effectiveness
$89.77
7405
function FTE
Effectiveness
###
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Peer: Region
Bottom
Performer
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Peer: Region
Bottom
Performer
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Median
7351
Cost
Effectiveness
$1.10
7363

revenue
Cost
Effectiveness
$10.03
7380

$1,000 revenue
Cost
Effectiveness
$27.68
7391
$1,000 revenue
Effectiveness
$42.70
7405
function FTE
Effectiveness
###
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Median
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Median
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Top
Performer
7351
Cost
Effectiveness
$0.37
7363

revenue
Cost
Effectiveness
$4.15
7380

$1,000 revenue
Cost
Effectiveness
$12.76
7391
$1,000 revenue
Effectiveness
$20.51
7405
function FTE
Effectiveness
###
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Top
Performer
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Top
Performer
Confidential
Peer: Region
MetricID
Metric Name
Your
Organization
Metric
Category
Metric
Value
GAP
7351
Cost
Effectiveness
$0.00
7363

revenue
Cost
Effectiveness
$0.00
7380

$1,000 revenue
Cost
Effectiveness
$0.00
7391
$1,000 revenue
Effectiveness
$0.00
7405
function FTE
Effectiveness
$0.00
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Confidential
Peer: Region
MetricID
Metric Name
Your
Organization
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
GAP
Confidential
Peer: Region
MetricID
Metric Name
Your
Organization
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
GAP
Confidential
Your
Organization
Peer: Region
MetricID
Metric Name
Metric
Category
7351
Cost
Effectiveness
7363

revenue
Cost
Effectiveness
7380

$1,000 revenue
Cost
Effectiveness
7391
$1,000 revenue
Effectiveness
7405
function FTE
Effectiveness
7406
sales order shipped
Effectiveness
7429
Cost
Effectiveness
7431
Cost
Effectiveness
7349
Cycle Time
7360
Cycle Time

Metric
Value
Confidential
Your
Organization
Peer: Region
MetricID
Metric Name
Metric
Category
7376
Cycle Time
7377
Cycle Time
7421
Cycle Time
7422
Cycle Time
7348
$1 billion revenue
Process
Efficiency
7357
Process
Efficiency
7370

billion revenue
Process
Efficiency
7372
Inventory accuracy
Process
Efficiency
7373
Order fill rate
Process
Efficiency
7387

Process
Efficiency
7392

Process
Efficiency

Metric
Value
Confidential
Your
Organization
Peer: Region
MetricID
Metric Name
Metric
Category
7394
Process
Efficiency
7369
Staff Productivity

Metric
Value
Confidential
Note: Mock data provided fo
Your
Organization
MetricID
Metric Name
Metric
Category
7350
flow" per process FTE
Cost
Effectiveness
7352
Personnel cost to perform the process "plan and manage inbound

material flow" per $1,000 revenue
Cost
Effectiveness
7353
Systems cost to perform the process "plan and manage inbound material Cost
Effectiveness
7354
Overhead cost to perform the process "plan and manage inbound

Cost
Effectiveness
7355
Other cost to perform the process "plan and manage inbound material
Cost
Effectiveness
7356
Outsourced cost to perform the process "plan and manage inbound

Cost
Effectiveness
7361
Cost
Total cost to perform the process "operate warehousing" per process FTE Effectiveness
7362
Total cost to perform the process "operate warehousing" per sales order
7364
Personnel cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness
7365
Systems cost to perform the process "operate warehousing" per

$100,000 revenue
7366
Overhead cost to perform the process "operate warehousing" per $1,000 Cost
revenue
Effectiveness
7367
Other cost to perform the process "operate warehousing" per $1,000

revenue
Cost
Effectiveness
7368
Outsourced cost to perform the process "operate warehousing" per

$1,000 revenue
Cost
Effectiveness
Metric
Value
Cost
Effectiveness
Cost
Effectiveness
2011 APQC. ALL RIGHTS

If RESERVED.
you would like additional or customized analysis, please contact APQC at 800-776-9676.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381
Personnel cost to perform the process "operate outbound transportation" Cost

per $1,000 revenue
Effectiveness
7382
Systems cost to perform the process "operate outbound transportation"

per $100,000 revenue
7383
Overhead cost to perform the process "operate outbound transportation" Cost

per $1,000 revenue
Effectiveness
7384
Other cost to perform the process "operate outbound transportation" per Cost
$1,000 revenue
Effectiveness
7385
Outsourced cost to perform the process "operate outbound

Cost
Effectiveness
7386
Freight cost to perform the process "operate outbound transportation"

per $1,000 revenue
Cost
Effectiveness
7396
Cost of goods sold as a percentage of revenue
Cost
Effectiveness
7397
Total cost to perform the process "operate warehousing" as a percentage Cost

of cost of goods sold
Effectiveness
7398
Total cost to perform the process "operate outbound transportation" as a Cost

percentage of cost of goods sold
Effectiveness
7407
warehousing" excluding "manage returns; manage reverse logistics" as a Cost
Effectiveness
Metric
Value
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Inventory value per $1,000 total revenue
Cost
Effectiveness
7410
Customer shipment to delivery cycle time in days
Cycle Time
7430
Time to receive and prepare an order for selection in hours
Cycle Time
7358
Percentage of supplier orders delivered on time
Process
Efficiency
7359
Percentage of logistics costs associated with the physical transportation, Process

storage, or handling of returned product
Efficiency
7371
Actual position storage utilization
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Percentage of full-load trailer/container capacity utilized per shipment
Process
Efficiency
7389
Percentage of orders expedited
Process
Efficiency
7390
Expedited costs as a percentage of total logistics process group "manage

logistics and warehousing" excluding "manage returns; manage reverse Process
logistics" costs
Efficiency
7393
Percentage of sales orders delivered on time
Process
Efficiency
7395
Value of sales order line items not fulfilled due to production capacity or
stockouts as a percentage of revenue
Process
Efficiency

If RESERVED.
Metric
Value
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
logistics network as primary products (as opposed to an independent
returns channel)
7408
Cost of damaged product as a percentage of sales
Process
Efficiency
7414
Perfect condition rate
Process
Efficiency
7415
Accurate documentation rate
Process
Efficiency
7416
Value of returned products as a percentage of sales
Process
Efficiency
7423
Average monthly national forecast error measured by the mean absolute Process
percentage error (MAPE)
Efficiency
7424
Average monthly shipping location forecast error measured by the mean Process
absolute percentage error (MAPE)
Efficiency
7425
Average monthly product family forecast error measured by the mean

Process
Efficiency
7426
Total inventory turns
Process
Efficiency
7427
Finished goods inventory turns
Process
Efficiency
7428
Raw material inventory turns
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Your
Percentile
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Your
Percentile
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Your
Percentile
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Your
Percentile
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Note: Mock data

Note:
provided
Mock data
for provided
purposes fo
o
Your
Your
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Note: Mock data

Note:
provided
Mock data
for provided
purposes fo
o
Your
Your
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Cost
Effectiveness

If RESERVED.
Confidential
Note: Mock data

Note:
provided
Mock data
for provided
purposes fo
o
Your
Your
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Confidential
Note: Mock data

Note:
provided
Mock data
for provided
purposes fo
o
Your
Your
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Quantitative Data - Other Performance IndicatorsNote: Mock data provided

Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
All P
Bottom
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential

Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
All P
Bottom
Performer
Cost
Effectiveness

If RESERVED.
Confidential

Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
All P
Bottom
Performer
Confidential

Note: Mock
for purposes
data provided
of illustra
fo
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
All P
Bottom
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential

Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
All Participants
Median
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential

Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
All Participants
Median
Cost
Effectiveness

If RESERVED.
Confidential

Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
All Participants
Median
Confidential

Note: Mock
of illustration.
data provided fo
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
All Participants
Median
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness

If RESERVED.
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Top
Performer
Confidential
Your
All Participants
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Top
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
GAP
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
GAP
Cost
Effectiveness

If RESERVED.
Confidential
Your
All Participants
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
GAP
Confidential
Your
All Participants
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
GAP
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Industry Pe
7350
Cost
Effectiveness
Electronics
7352

Cost
Effectiveness
Electronics
7353
Effectiveness
Electronics
7354

Cost
Effectiveness
Electronics
7355
Cost
Effectiveness
Electronics
7356

Cost
Effectiveness
Electronics
7361
Cost
Electronics
7362
Cost
Effectiveness
Electronics
7364
revenue
Effectiveness
Electronics
7365

$100,000 revenue
Cost
Effectiveness
Electronics
7366
revenue
Effectiveness
Electronics
7367

revenue
Cost
Effectiveness
Electronics
7368

$1,000 revenue
Cost
Effectiveness
Electronics

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Industry Pe
7378

process FTE
Cost
Effectiveness
Electronics
7379

sales order
Cost
Effectiveness
Electronics
7381

per $1,000 revenue
Effectiveness
Electronics
7382

Cost
Effectiveness
Electronics
7383

per $1,000 revenue
Effectiveness
Electronics
7384
$1,000 revenue
Effectiveness
Electronics
7385

Cost
Effectiveness
Electronics
7386

per $1,000 revenue
Cost
Effectiveness
Electronics
7396
Cost
Effectiveness
Electronics
7397

Effectiveness
Electronics
7398

Effectiveness
Electronics
7407
Effectiveness
Electronics

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
Metric
Value
Industry Pe
7412
Cost
Effectiveness
Electronics
7410
Cycle Time
Electronics
7430
Cycle Time
Electronics
7358
Process
Efficiency
Electronics
7359

Efficiency
Electronics
7371
Process
Efficiency
Electronics
7374
Unit fill rate
Process
Efficiency
Electronics
7388
Process
Efficiency
Electronics
7389
Process
Efficiency
Electronics
7390

logistics" costs
Efficiency
Electronics
7393
Process
Efficiency
Electronics
7395
Process
Efficiency
Electronics

If RESERVED.
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Industry Pe
Process
Efficiency
Electronics
Process
Efficiency
Electronics
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
Electronics
7414
Process
Efficiency
Electronics
7415
Process
Efficiency
Electronics
7416
Process
Efficiency
Electronics
7423
Efficiency
Electronics
7424
Efficiency
Electronics
7425

Process
Efficiency
Electronics
7426
Process
Efficiency
Electronics
7427
Process
Efficiency
Electronics
7428
Process
Efficiency
Electronics

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Peer: Indu
N
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Peer: Indu
N
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Peer: Indu
N
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Peer: Indu
N
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Peer: Industry
Bottom
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Peer: Industry
Bottom
Performer
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Peer: Industry
Bottom
Performer
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Peer: Industry
Bottom
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Median
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Median
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Median
Confidential
Your
Peer: Industry
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Median
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Industry
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Top
Performer
Confidential
Your
Peer: Industry
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Top
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Peer: Industry
MetricID
Metric Name
Your
Organization
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
GAP
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Peer: Industry
MetricID
Metric Name
Your
Organization
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
GAP
Cost
Effectiveness

If RESERVED.
Confidential
Peer: Industry
MetricID
Metric Name
Your
Organization
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
GAP
Confidential
Peer: Industry
MetricID
7399
Metric Name
Your
Organization
Metric
Category
Metric
Value
GAP
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization
Peer: Industry
MetricID
Metric Name
Metric
Category
Metric
Value
Revenue Range
7350
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7352

Cost
Effectiveness
Between $500 Mill

and $1 Billion
7353
Effectiveness
Between $500 Mill

and $1 Billion
7354

Cost
Effectiveness
Between $500 Mill

and $1 Billion
7355
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7356

Cost
Effectiveness
Between $500 Mill

and $1 Billion
7361
Cost
Between $500 Mill

and $1 Billion
7362
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7364
revenue
Effectiveness
Between $500 Mill

and $1 Billion
7365

$100,000 revenue
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7366
revenue
Effectiveness
Between $500 Mill

and $1 Billion
7367

revenue
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7368

$1,000 revenue
Cost
Effectiveness
Between $500 Mill

and $1 Billion

If RESERVED.
Confidential
Your
Organization
Peer: Industry
MetricID
Metric Name
Metric
Category
Metric
Value
Revenue Range
7378

process FTE
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7379

sales order
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7381

per $1,000 revenue
Effectiveness
Between $500 Mill

and $1 Billion
7382

Cost
Effectiveness
Between $500 Mill

and $1 Billion
7383

per $1,000 revenue
Effectiveness
Between $500 Mill

and $1 Billion
7384
$1,000 revenue
Effectiveness
Between $500 Mill

and $1 Billion
7385

Cost
Effectiveness
Between $500 Mill

and $1 Billion
7386

per $1,000 revenue
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7396
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7397

Effectiveness
Between $500 Mill

and $1 Billion
7398

Effectiveness
Between $500 Mill

and $1 Billion
7407
Effectiveness
Between $500 Mill

and $1 Billion

If RESERVED.
Confidential
Your
Organization
Peer: Industry
MetricID
Metric Name
Metric
Category
Metric
Value
Revenue Range
7412
Cost
Effectiveness
Between $500 Mill

and $1 Billion
7410
Cycle Time
Between $500 Mill

and $1 Billion
7430
Cycle Time
Between $500 Mill

and $1 Billion
7358
Process
Efficiency
Between $500 Mill

and $1 Billion
7359

Efficiency
Between $500 Mill

and $1 Billion
7371
Process
Efficiency
Between $500 Mill

and $1 Billion
7374
Unit fill rate
Process
Efficiency
Between $500 Mill

and $1 Billion
7388
Process
Efficiency
Between $500 Mill

and $1 Billion
7389
Process
Efficiency
Between $500 Mill

and $1 Billion
7390

logistics" costs
Efficiency
Between $500 Mill

and $1 Billion
7393
Process
Efficiency
Between $500 Mill

and $1 Billion
7395
Process
Efficiency
Between $500 Mill

and $1 Billion

If RESERVED.
Confidential
Your
Organization
Peer: Industry
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Revenue Range
Process
Efficiency
Between $500 Mill

and $1 Billion
Process
Efficiency
Between $500 Mill

and $1 Billion
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
Between $500 Mill

and $1 Billion
7414
Process
Efficiency
Between $500 Mill

and $1 Billion
7415
Process
Efficiency
Between $500 Mill

and $1 Billion
7416
Process
Efficiency
Between $500 Mill

and $1 Billion
7423
Efficiency
Between $500 Mill

and $1 Billion
7424
Efficiency
Between $500 Mill

and $1 Billion
7425

Process
Efficiency
Between $500 Mill

and $1 Billion
7426
Process
Efficiency
Between $500 Mill

and $1 Billion
7427
Process
Efficiency
Between $500 Mill

and $1 Billion
7428
Process
Efficiency
Between $500 Mill

and $1 Billion

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Peer: Reven
N
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Peer: Reven
N
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Peer: Reven
N
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Peer: Reven
N
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization Peer: Revenue Range
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Bottom
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Bottom
Performer
Cost
Effectiveness

If RESERVED.
Confidential
Your
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Bottom
Performer
Confidential
Your
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Bottom
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Peer:
Revenue Range
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Median
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer:
Revenue Range
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Median
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer:
Revenue Range
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Median
Confidential
Your
Peer:
Revenue Range
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Median
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Range
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Range
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness

If RESERVED.
Confidential
Your
Range
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Top
Performer
Confidential
Your
Range
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Top
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Peer: Revenue Range

MetricID
Metric Name
Your
Organization
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
GAP
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Peer: Revenue Range

MetricID
Metric Name
Your
Organization
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
GAP
Cost
Effectiveness

If RESERVED.
Confidential
Peer: Revenue Range

MetricID
Metric Name
Your
Organization
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
GAP
Confidential
Peer: Revenue Range

MetricID
7399
Metric Name
Your
Organization
Metric
Category
Metric
Value
GAP
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization
Peer: Revenue Range

MetricID
Metric Name
Metric
Category
Metric
Value
Region Peer
7350
Cost
Effectiveness
N/S America
7352

Cost
Effectiveness
N/S America
7353
Effectiveness
N/S America
7354

Cost
Effectiveness
N/S America
7355
Cost
Effectiveness
N/S America
7356

Cost
Effectiveness
N/S America
7361
Cost
N/S America
7362
Cost
Effectiveness
N/S America
7364
revenue
Effectiveness
N/S America
7365

$100,000 revenue
Cost
Effectiveness
N/S America
7366
revenue
Effectiveness
N/S America
7367

revenue
Cost
Effectiveness
N/S America
7368

$1,000 revenue
Cost
Effectiveness
N/S America

If RESERVED.
Confidential
Your
Organization
Peer: Revenue Range

MetricID
Metric Name
Metric
Category
Metric
Value
Region Peer
7378

process FTE
Cost
Effectiveness
N/S America
7379

sales order
Cost
Effectiveness
N/S America
7381

per $1,000 revenue
Effectiveness
N/S America
7382

Cost
Effectiveness
N/S America
7383

per $1,000 revenue
Effectiveness
N/S America
7384
$1,000 revenue
Effectiveness
N/S America
7385

Cost
Effectiveness
N/S America
7386

per $1,000 revenue
Cost
Effectiveness
N/S America
7396
Cost
Effectiveness
N/S America
7397

Effectiveness
N/S America
7398

Effectiveness
N/S America
7407
Effectiveness
N/S America

If RESERVED.
Confidential
Your
Organization
Peer: Revenue Range

MetricID
Metric Name
Metric
Category
Metric
Value
Region Peer
7412
Cost
Effectiveness
N/S America
7410
Cycle Time
N/S America
7430
Cycle Time
N/S America
7358
Process
Efficiency
N/S America
7359

Efficiency
N/S America
7371
Process
Efficiency
N/S America
7374
Unit fill rate
Process
Efficiency
N/S America
7388
Process
Efficiency
N/S America
7389
Process
Efficiency
N/S America
7390

logistics" costs
Efficiency
N/S America
7393
Process
Efficiency
N/S America
7395
Process
Efficiency
N/S America

If RESERVED.
Confidential
Your
Organization
Peer: Revenue Range

MetricID
7399
Metric Name
Metric
Category
Metric
Value
Region Peer
Process
Efficiency
N/S America
Process
Efficiency
N/S America
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
N/S America
7414
Process
Efficiency
N/S America
7415
Process
Efficiency
N/S America
7416
Process
Efficiency
N/S America
7423
Efficiency
N/S America
7424
Efficiency
N/S America
7425

Process
Efficiency
N/S America
7426
Process
Efficiency
N/S America
7427
Process
Efficiency
N/S America
7428
Process
Efficiency
N/S America

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Peer:
N
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Peer:
N
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Peer:
N
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Peer:
N
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Peer: Region
Bottom
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Peer: Region
Bottom
Performer
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Peer: Region
Bottom
Performer
Confidential
Your
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Peer: Region
Bottom
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Median
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Median
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Median
Confidential
Your
Peer: Region
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Median
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Top
Performer
Cost
Effectiveness

If RESERVED.
Confidential
Your
Peer: Region
Organization
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Top
Performer
Confidential
Your
Peer: Region
Organization
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Top
Performer
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Peer: Region
MetricID
Metric Name
Your
Organization
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
GAP
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Peer: Region
MetricID
Metric Name
Your
Organization
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
GAP
Cost
Effectiveness

If RESERVED.
Confidential
Peer: Region
MetricID
Metric Name
Your
Organization
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
GAP
Confidential
Peer: Region
MetricID
7399
Metric Name
Your
Organization
Metric
Category
Metric
Value
GAP
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Your
Organization
Peer: Region
MetricID
Metric Name
Metric
Category
7350
Cost
Effectiveness
7352

Cost
Effectiveness
7353
Effectiveness
7354

Cost
Effectiveness
7355
Cost
Effectiveness
7356

Cost
Effectiveness
7361
Cost
7362
7364
revenue
Effectiveness
7365

$100,000 revenue
7366
revenue
Effectiveness
7367

revenue
Cost
Effectiveness
7368

$1,000 revenue
Cost
Effectiveness
Metric
Value
Cost
Effectiveness
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
Peer: Region
MetricID
Metric Name
Metric
Category
7378

process FTE
Cost
Effectiveness
7379

sales order
Cost
Effectiveness
7381

per $1,000 revenue
Effectiveness
7382

7383

per $1,000 revenue
Effectiveness
7384
$1,000 revenue
Effectiveness
7385

Cost
Effectiveness
7386

per $1,000 revenue
Cost
Effectiveness
7396
Cost
Effectiveness
7397

Effectiveness
7398

Effectiveness
7407
Effectiveness
Metric
Value
Cost
Effectiveness

If RESERVED.
Confidential
Your
Organization
Peer: Region
MetricID
Metric Name
Metric
Category
7412
Cost
Effectiveness
7410
Cycle Time
7430
Cycle Time
7358
Process
Efficiency
7359

Efficiency
7371
Process
Efficiency
7374
Unit fill rate
Process
Efficiency
7388
Process
Efficiency
7389
Process
Efficiency
7390

logistics" costs
Efficiency
7393
Process
Efficiency
7395
Process
Efficiency

If RESERVED.
Metric
Value
Confidential
Your
Organization
Peer: Region
MetricID
7399
Metric Name
Metric
Category
Metric
Value
Process
Efficiency
7404
Percentage
orders
shipped
partflowing
of full-load
shipments
Percentage of
of sales
returned
product
(by as
value)
through
the same
returns channel)
7408
Process
Efficiency
7414
Process
Efficiency
7415
Process
Efficiency
7416
Process
Efficiency
7423
Efficiency
7424
Efficiency
7425

Process
Efficiency
7426
Process
Efficiency
7427
Process
Efficiency
7428
Process
Efficiency
Process
Efficiency

If RESERVED.
Confidential
Note: Mock data provided for purpose
Your
Organization
MetricI
D
Metric Name
Metric
Category
7403
Premium freight charges as a percentage of total freight charges
Supplemental
Information
7417
"Define logistics strategy" FTEs as a percentage of Logistics FTEs
Supplemental
Information
7418
"Plan and manage inbound material flow" FTEs as a percentage of

Logistics FTEs
Supplemental
Information
7419
"Operate warehousing" FTEs as a percentage of Logistics FTEs
Supplemental
Information
7420
"Operate outbound transportation" FTEs as a percentage of Logistics

FTEs
Supplemental
Information
Metric
Value

Your
Percentile
Confidential

Note: Mock
fordata
purposes
provided
of illustration.
for purpose
Your
Organization
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

All Participants
25th
Percentil
e
Median
Confidential
Your
All
Participants
Organization
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

75th
Percentil
e
Confidential
Your
Organization
MetricI
D
Metric Name
Metric
Category
Metric
Value
Industry Peer
7403
Supplemental
Information
Electronics
7417
Supplemental
Information
Electronics
7418

Logistics FTEs
Supplemental
Information
Electronics
7419
Supplemental
Information
Electronics
7420

FTEs
Supplemental
Information
Electronics

Confidential
Your
OrganizationPeer: Industry
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

25th
Percentile
Confidential
Your
Peer: Organization
Industry
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

75th
Percentil
Median
e
Confidential
Peer: Industry
MetricI
D
Metric Name
Metric
Category
Your
Organization
Metric
Value
Peer:
Revenue Range
Peer
7403
Supplemental
Information
Between $500
Million and $1 Billion
7417
Supplemental
Information
Between $500
7418

Logistics FTEs
Supplemental
Information
Between $500
7419
Supplemental
Information
Between $500
7420

FTEs
Supplemental
Information
Between $500

Confidential
Your
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

25th
Percentil
e
Confidential
Your
Peer:Organization
Revenue Range
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

75th
Percentil
Median
e
Confidential
Peer: Revenue Range

MetricI
D
Metric Name
Metric
Category
Your
Organization
Metric
Value
Pe
Region Peer
7403
Supplemental
Information
N/S America
7417
Supplemental
Information
N/S America
7418

Logistics FTEs
Supplemental
Information
N/S America
7419
Supplemental
Information
N/S America
7420

FTEs
Supplemental
Information
N/S America

Confidential
Your
Organization
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

Peer: Region
N
25th
Percentil
e
Confidential
Your
Peer: Region
Organization
MetricI
D
Metric Name
Metric
Category
7403
Supplemental
Information
7417
Supplemental
Information
7418

Logistics FTEs
Supplemental
Information
7419
Supplemental
Information
7420

FTEs
Supplemental
Information
Metric
Value

75th
Percentil
Median
e
Confidential
Summary of Qualitative Information
Qualitative Questions: Select Only One Response

Question
191.0030 What is the total annual revenue of your entire organization?
191.0110 What is your assessment of your business entity's overall performance relative to
industry peers?
191.0120 Which of the following best describes your organization's maturity with regards to
information availability and analysis capabilities? (Options are listed in increasing order of
maturity; select the option that best describes your organization's maturity.)

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maturity; select the option that best describes your organization's maturity.)
Question
191.0130 Which of the following best describes the maturity with regards to information
availability and analysis capabilities, that you think your organization SHOULD have in order to
be competitive / on par with peers? (Options are listed in increasing order of maturity. This
question is intended as a subjective measure of the level of analytics maturity required to
compete within the industry.)

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191.0130 Which of the following best describes the maturity with regards to information
availability and analysis capabilities, that you think your organization SHOULD have in order to
be competitive / on par with peers? (Options are listed in increasing order of maturity. This
question is intended as a subjective measure of the level of analytics maturity required to
compete within the industry.)
Question
191.0150 Which of the following best describes your business entity's primary capability
model? (Select only one.)

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191.0150 Which of the following best describes your business entity's primary capability
model? (Select only one.)
Question
191.0160 Which of the following best describes the structure of the logistics operation with
respect to your organization overall?
Which of the following best describes your business entity's role for each of the following
processes? (Select only one per process.) 191.0170 "Define logistics strategy"
processes? (Select only one per process.) 191.0180 "Plan and manage inbound material flow"
processes? (Select only one per process.) 191.0190 "Operate warehousing"

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processes? (Select only one per process.) 191.0190 "Operate warehousing"
Question
processes? (Select only one per process.) 191.0200 "Operate outbound transportation"
191.0280 To what extent have the following logistics practices been implemented at your
business entity? (Check one for each question in each row.) a. Formal distribution strategy
(location, number, mission, mix)
business entity? (Check one for each question in each row.) b. Collaborative carrier
management
business entity? (Check one for each question in each row.) c. Supply chain visibility for
managing exceptions
business entity? (Check one for each question in each row.) d. Collaboration and integration
among service providers
business entity? (Check one for each question in each row.) e. Differentiated logistics services
for discrete customer segments

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business entity? (Check one for each question in each row.) e. Differentiated logistics services
for
discrete customer segments
Question
business entity? (Check one for each question in each row.) f. Formal returns management
business entity? (Check one for each question in each row.) g. Cross-docking, flow-through
business entity? (Check one for each question in each row.) h. Continuous-replenishment
programs for customers
business entity? (Check one for each question in each row.) i. Management of inventory at
customer site

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Question
business entity? (Check one for each question in each row.) j. Share real-time, electronic
demand / inventory data
191.0290 For each of the logistics practices that have been implemented (question 191.0280),
how effective has each practice been in reaching desired goals? (Check one for each question
in each row.) a. Formal distribution strategy (location, number, mission, mix)
in each row.) b. Collaborative carrier management
in each row.) c. Supply chain visibility for managing exceptions
in each row.) d. Collaboration and integration among service providers
in each row.) e. Differentiated logistics services for discrete customer segments
in each row.) f. Formal returns management

Confidential
Question
in each row.) g. Cross-docking, flow-through
in each row.) h. Continuous-replenishment programs for customers
in each row.) i. Management of inventory at customer site
in each row.) j. Share real-time, electronic demand / inventory data
191.0590 Which of the following technologies and technology-based systems has your
business entity implemented or is your business entity planning to implement to support your
Logistics processes? (Select only one for each technology.) a. Advanced Planning and
Scheduling software (APS)

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business
entity implemented or is your business entity planning to implement to support your
Question
Logistics processes? (Select only one for each technology.) a. Advanced Planning and
Scheduling software (APS)
Logistics processes? (Select only one for each technology.) b. Transportation Management
System (TMS)
Logistics processes? (Select only one for each technology.) c. Warehouse Management System
(WMS)
Logistics processes? (Select only one for each technology.) d. Bar coding
Logistics processes? (Select only one for each technology.) e. Network planning/optimization
tools
Logistics processes? (Select only one for each technology.) f. Distribution Requirements
Planning (DRP) Software
191.0600 For each of the technologies and technology-based systems that have been
implemented (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) a. Advanced Planning and Scheduling software (APS)
(Select only one for each technology.) b. Transportation Management System (TMS)
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implemented
Question (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) b. Transportation Management System (TMS)
(Select only one for each technology.) c. Warehouse Management System (WMS)
(Select only one for each technology.) d. Bar coding
(Select only one for each technology.) e. Network planning/optimization tools

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implemented
Question (question 191.0590), how effective has each been in reaching desired goals?
(Select only one for each technology.) e. Network planning/optimization tools
(Select only one for each technology.) f. Distribution Requirements Planning (DRP) Software
(Select only one for each technology.) 191.0610 What is your business entity's RFID tagging
strategy?
a. Transportation (inbound and/or outbound)
b. Warehousing and/or distribution centers
c. Facilities maintenance
d. Information technology

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d. Information technology
Question
e. Audit and payment services for freight bills
f. Carrier management services (previously called "Transportation management services")

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Question
g. Product returns transport/handling
h. Disposition decision-making for returned products
i. Customs/export
191.0640 For each of the following business functions that have been outsourced (question
191.0630) how effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) a. Transportation (inbound and/or outbound)
only one for each function.) b. Warehousing and/or distribution centers
only one for each function.) c. Facilities maintenance
only one for each function.) d. Information technology

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Question
only one for each function.) e. Audit and payment services for freight bills
only one for each function.) f. Carrier management services (previously called "Transportation
management services")
only one for each function.) g. Product returns transport/handling
only one for each function.) h. Disposition decision-making for returned products

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191.0630)
Questionhow effective has the outsourced function been in reaching desired goals? (Select
only one for each function.) h. Disposition decision-making for returned products
only one for each function.) i. Customs/export
191.0650 To what extent are the following statements true concerning your company's
sustainability, or green supply chain strategies and practices? a. There is an ongoing program
for low carbon design for distribution (late customization, picking, packing, reusable and
recyclable packaging, reverse logistics).
sustainability, or green supply chain strategies and practices? b. Contract with warehouse and
distribution service providers (e.g. fleet providers, haulers, buffer warehouses) favors those
with low direct and indirect CO2 emissions.
sustainability, or green supply chain strategies and practices? c. Transportation companies are
evaluated for carbon emissions, energy consumption, and strategy or approach to carbon
management.
Qualitative Questions: Select All Responses That Apply

Question

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Question
191.0620 If you have a strategy, what do you believe will be your largest benefit from
implementing RFID at your business entity? (Check up to three)

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Question Value
Less than $100 million US Dollars
$100 million to $500 million US Dollars
$500 million to $1 billion US Dollars
$1 billion to $5 billion US Dollars
$5 billion to $10 billion US Dollars
More than $10 billion US Dollars
NR
Top quartile
Middle half
Bottom quartile
NR
We don't have regular access to data beyond
basic transactions. Data is stored in
spreadsheets or system extracts. Analysis is
not performed on a regular basis and
decisions are based on instinct or anecdote.
Data is in department or line-of-business silos.
Insight generation is only performed on an ad
hoc or periodic basis. Decisions may be
supported by data, but are primarily based on
past experience.
Your
Response
Response
Rate
Question Number
S19118341SO0001-1
S19118341SO0001-2
S19118341SO0001-3
S19118341SO0001-4
S19118341SO0001-5
S19118341SO0001-6
S19118341SO0001-0
S19115839SO0001-1
S19115839SO0001-2
S19115839SO0001-3
S19115839SO0001-0
S19115842SO0001-1
S19115842SO0001-2

Confidential
Question Value
Structured operational data is available and
may include some basic external data.
Insights are generated at department or lineof-business level. Decision making is focused
on analyzing past actions and consequences.
Traditional and unstructured data is integrated
and available from enterprise sources as well
as some external data. While data is available
to many people based on their roles and
needs, using it might require some technical
assistance. Decision making involves historic
analysis and predictive algorithms.
Real-time, internal and external data is readily
accessible across the enterprise based on
need. Information is shared extensively across
the enterprise. The data is integrated realtime and users can access, manipulate and
visualize data on demand. Data-driven
decision making is part of the organization's
culture.
NR
We don't have regular access to data beyond
basic transactions. Data is stored in
spreadsheets or system extracts. Analysis is
not performed on a regular basis and
decisions are based on instinct or anecdote.
Your
Response
Response
Rate
Question Number
S19115842SO0001-3
S19115842SO0001-4
S19115842SO0001-5
S19115842SO0001-0
S19116005SO0001-1

Confidential
Question Value
Data is in department or line-of-business silos.

Insight generation is only performed on an ad
hoc or periodic basis. Decisions may be
supported by data, but are primarily based on
past experience.
Structured operational data is available and
may include some basic external data.
Insights are generated at department or lineof-business level. Decision making is focused
on analyzing past actions and consequences.
Traditional and unstructured data is integrated
and available from enterprise sources as well
as some external data. While data is available
to many people based on their roles and
needs, using it might require some technical
assistance. Decision making involves historic
analysis and predictive algorithms.
Real-time, internal and external data is readily
accessible across the enterprise based on
need. Information is shared extensively across
the enterprise. The data is integrated realtime and users can access, manipulate and
visualize data on demand. Data-driven
decision making is part of the organization's
culture.
NR
Build-to-Stock
Build-to-Order
Engineer-to-Order
Retail
Your
Response
Response
Rate
Question Number
S19116005SO0001-2
S19116005SO0001-3
S19116005SO0001-4
S19116005SO0001-5
S19116005SO0001-0
S19110513SO0001-1
S19110513SO0001-2
S19110513SO0001-3
S19110513SO0001-4

Confidential
Question Value
NR
Centralized
Decentralized
Other (Specify)
NR
Your
Response
Response
Rate
Question Number
S19110513SO0001-0
S19111500SO0001-1
S19111500SO0001-2
S19111500SO0001-3
S19111500SO0001-0
Self-supporting-performs most aspects of this

process
Relies on other
forfor
thethe
process
sharedbusiness
servicesunits
center
processas a shared services center for the
Serves
process
Outsources to third party
NR
S19111523SO0001-1
S19111523SO0001-2
S19111523SO0001-3
S19111523SO0001-4
S19111523SO0001-5

process
Relies on other
forfor
thethe
process
sharedbusiness
servicesunits
center
process
Serves as a shared services center for the
process
NR
S19111584SO0001-1
S19111584SO0001-2
S19111584SO0001-3
S19111584SO0001-4
S19111584SO0001-5

process
other business
forfor
thethe
process
Relies on shared
servicesunits
center
processas a shared services center for the
Serves
process
S19111523SO0001-0
S19111584SO0001-0
S19111594SO0001-1
S19111594SO0001-2
S19111594SO0001-3
S19111594SO0001-4

Confidential
Question Value
NR
process
other business
forfor
thethe
process
Relies on shared
servicesunits
center
process
Serves as a shared services center for the
process
NR
No Implementation
Some Implementation
Extensive Implementation
NR
No Implementation
Some Implementation
NR
No Implementation
Some Implementation
NR
No Implementation
Some Implementation
NR
No Implementation
Some Implementation
Your
Response
Response
Rate
Question Number
S19111594SO0001-5
S19111594SO0001-0
S19112045SO0001-1
S19112045SO0001-2
S19112045SO0001-3
S19112045SO0001-4
S19112045SO0001-5
S19112045SO0001-0
S19111548SO0001-1
S19111548SO0001-2
S19111548SO0001-3
S19111548SO0001-0
S19111549SO0001-1
S19111549SO0001-2
S19111549SO0001-3
S19111549SO0001-0
S19111550SO0001-1
S19111550SO0001-2
S19111550SO0001-3
S19111550SO0001-0
S19111551SO0001-1
S19111551SO0001-2
S19111551SO0001-3
S19111551SO0001-0
S19111552SO0001-1
S19111552SO0001-2
S19111552SO0001-3

Confidential
Question Value
NR
No Implementation
Some Implementation
NR
No Implementation
Some Implementation
NR
No Implementation
Some Implementation
NR
No Implementation
Some Implementation
NR
Your
Response
Response
Rate
Question Number
S19111552SO0001-0
S19111553SO0001-1
S19111553SO0001-2
S19111553SO0001-3
S19111553SO0001-0
S19111554SO0001-1
S19111554SO0001-2
S19111554SO0001-3
S19111554SO0001-0
S19111567SO0001-1
S19111567SO0001-2
S19111567SO0001-3
S19111567SO0001-0
S19111568SO0001-1
S19111568SO0001-2
S19111568SO0001-3
S19111568SO0001-0

Confidential
Question Value
No Implementation
Some Implementation
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Your
Response
Response
Rate
Question Number
S19111569SO0001-1
S19111569SO0001-2
S19111569SO0001-3
S19111569SO0001-0
S19111556SO0001-1
S19111556SO0001-2
S19111556SO0001-3
S19111556SO0001-0
S19111557SO0001-1
S19111557SO0001-2
S19111557SO0001-3
S19111557SO0001-0
S19111558SO0001-1
S19111558SO0001-2
S19111558SO0001-3
S19111558SO0001-0
S19111559SO0001-1
S19111559SO0001-2
S19111559SO0001-3
S19111559SO0001-0
S19111560SO0001-1
S19111560SO0001-2
S19111560SO0001-3
S19111560SO0001-0
S19111561SO0001-1
S19111561SO0001-2
S19111561SO0001-3
S19111561SO0001-0

Confidential
Question Value
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Do Not Plan to Implement
Plan to Implement
Your
Response
Response
Rate
Question Number
S19111562SO0001-1
S19111562SO0001-2
S19111562SO0001-3
S19111562SO0001-0
S19111571SO0001-1
S19111571SO0001-2
S19111571SO0001-3
S19111571SO0001-0
S19111572SO0001-1
S19111572SO0001-2
S19111572SO0001-3
S19111572SO0001-0
S19111573SO0001-1
S19111573SO0001-2
S19111573SO0001-3
S19111573SO0001-0
S19111509SO0001-1
S19111509SO0001-2

Confidential
Question Value
Implemented
NR
Plan to Implement
Implemented
NR
Plan to Implement
Implemented
NR
Plan to Implement
Implemented
NR
Plan to Implement
Implemented
NR
Plan to Implement
Implemented
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Your
Response
Response
Rate
Question Number
S19111509SO0001-3
S19111509SO0001-0
S19111510SO0001-1
S19111510SO0001-2
S19111510SO0001-3
S19111510SO0001-0
S19111511SO0001-1
S19111511SO0001-2
S19111511SO0001-3
S19111511SO0001-0
S19111512SO0001-1
S19111512SO0001-2
S19111512SO0001-3
S19111512SO0001-0
S19111513SO0001-1
S19111513SO0001-2
S19111513SO0001-3
S19111513SO0001-0
S19111514SO0001-1
S19111514SO0001-2
S19111514SO0001-3
S19111514SO0001-0
S19111517SO0001-1
S19111517SO0001-2
S19111517SO0001-3
S19111517SO0001-0
S19111518SO0001-1
S19111518SO0001-2

Confidential
Question Value
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Your
Response
Response
Rate
Question Number
S19111518SO0001-3
S19111518SO0001-0
S19111519SO0001-1
S19111519SO0001-2
S19111519SO0001-3
S19111519SO0001-0
S19111520SO0001-1
S19111520SO0001-2
S19111520SO0001-3
S19111520SO0001-0
S19111521SO0001-1
S19111521SO0001-2

Confidential
Question Value
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
No RFID tagging strategy
Slap and ship for compliance
Tag all products in manufacturing
Maintain separate inventory of tagged and
untagged items
Other (Please specify)
NR
No Outsourcing
Some Outsourcing
Extensive Outsourcing
NR
No Outsourcing
Some Outsourcing
NR
No Outsourcing
Some Outsourcing
NR
No Outsourcing
Some Outsourcing
Your
Response
Response
Rate
Question Number
S19111521SO0001-3
S19111521SO0001-0
S19111522SO0001-1
S19111522SO0001-2
S19111522SO0001-3
S19111522SO0001-0
S19111563SO0001-1
S19111563SO0001-2
S19111563SO0001-3
S19111563SO0001-4
S19111563SO0001-5
S19111563SO0001-0
S19111528SO0001-1
S19111528SO0001-2
S19111528SO0001-3
S19111528SO0001-0
S19111529SO0001-1
S19111529SO0001-2
S19111529SO0001-3
S19111529SO0001-0
S19111530SO0001-1
S19111530SO0001-2
S19111530SO0001-3
S19111530SO0001-0
S19111531SO0001-1
S19111531SO0001-2
S19111531SO0001-3

Confidential
Question Value
NR
No Outsourcing
Some Outsourcing
NR
No Outsourcing
Some Outsourcing
NR
Your
Response
Response
Rate
Question Number
S19111531SO0001-0
S19111532SO0001-1
S19111532SO0001-2
S19111532SO0001-3
S19111532SO0001-0
S19111533SO0001-1
S19111533SO0001-2
S19111533SO0001-3
S19111533SO0001-0

Confidential
Question Value
No Outsourcing
Some Outsourcing
NR
No Outsourcing
Some Outsourcing
NR
No Outsourcing
Some Outsourcing
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Your
Response
Response
Rate
Question Number
S19111534SO0001-1
S19111534SO0001-2
S19111534SO0001-3
S19111534SO0001-0
S19111535SO0001-1
S19111535SO0001-2
S19111535SO0001-3
S19111535SO0001-0
S19111536SO0001-1
S19111536SO0001-2
S19111536SO0001-3
S19111536SO0001-0
S19111538SO0001-1
S19111538SO0001-2
S19111538SO0001-3
S19111538SO0001-0
S19111539SO0001-1
S19111539SO0001-2
S19111539SO0001-3
S19111539SO0001-0
S19111540SO0001-1
S19111540SO0001-2
S19111540SO0001-3
S19111540SO0001-0
S19111541SO0001-1
S19111541SO0001-2
S19111541SO0001-3
S19111541SO0001-0

Confidential
Question Value
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
Not Effective
Somewhat Effective
Your
Response
Response
Rate
Question Number
S19111542SO0001-1
S19111542SO0001-2
S19111542SO0001-3
S19111542SO0001-0
S19111543SO0001-1
S19111543SO0001-2
S19111543SO0001-3
S19111543SO0001-0
S19111544SO0001-1
S19111544SO0001-2
S19111544SO0001-3
S19111544SO0001-0
S19111545SO0001-1
S19111545SO0001-2

Confidential
Question Value
Your
Response
Response
Rate
Extremely Effective
NR
Not Effective
Somewhat Effective
Extremely Effective
NR
To no extent
To little extent
To some extent
To a significant extent
To a very great extent
NR
To no extent
To little extent
To some extent
NR
To no extent
To little extent
To some extent
NR
Question Value
Question Number
S19111545SO0001-3
S19111545SO0001-0
S19111546SO0001-1
S19111546SO0001-2
S19111546SO0001-3
S19111546SO0001-0
S19118321SO0001-1
S19118321SO0001-2
S19118321SO0001-3
S19118321SO0001-4
S19118321SO0001-5
S19118321SO0001-0
S19118322SO0001-1
S19118322SO0001-2
S19118322SO0001-3
S19118322SO0001-4
S19118322SO0001-5
S19118322SO0001-0
S19118323SO0001-1
S19118323SO0001-2
S19118323SO0001-3
S19118323SO0001-4
S19118323SO0001-5
S19118323SO0001-0
Your
Response
Response
Rate
Question Number

Confidential
Question Value
Reduce DC/warehouse cost
Reduce inventory
Improve trading relationships
Improve distribution processes
Meet compliance requirements
Other (Please specify below.)
Your
Response
Response
Rate
Question Number
S19111564SA0001-0
S19111564SA0001-0
S19111564SA0001-1
S19111564SA0001-0
S19111564SA0001-0
S19111564SA0001-0

Confidential
About APQC
APQC is the leading resource for performance analytics, best practices, process improvement, and knowledge
management. The organization's research studies, benchmarking databases, and renowned Knowledge Base provide
managers with intelligence to transform their organizations. A member-based nonprofit founded in 1977, APQC serves
over 750 of the Fortune Global 1000 companies and numerous government organizations. For information, visit
www.apqc.org or call +1-713-681-4020.
How to Use the Open Standards Report

Confidential
About APQC
To help your organization gain the greatest value from its custom Open Standards Research report, APQC has outlined
some simple and effective ways to leverage the findings.
Reviewing Your Open Standards Report
When you receive your benchmarking report, set aside a block of time to read through it in its entirety. Note any
questions you would like to pose to the APQC research team for clarification or additional information. You can contact
the Open Standards Research help desk by phone at 800-776-9676 or +1-713-681-4020 and by e-mail at
OSBC@apqc.org.
Stakeholder Review Session
Conducting a review session with key stakeholders is an excellent way to develop and gain support for improvement
initiatives. Some of the most common ways that organizations leverage Open Standards Research reports in their
stakeholder review sessions are:
to set goals as part of the annual budgeting and planning process;
to identify and prioritize improvement projects;
to compare performance and business practices across multiple internal units;
to learn about and adapt best practices from top performers;
to incorporate metrics into businesses cases to support restructuring, merger, or outsourcing evaluations;
to provide performance data for common frameworks or methodologies such as Six Sigma; and
to establish a baseline prior to a technology implementation.

Confidential
About APQC
Heres how three past participants leveraged the information in their reports:
A building products manufacturer held a two-day event with leaders from various functional areas to discuss the
data. The company coupled the Open Standards Research report with customer feedback to plan improvements. Over
the course of two days, the company spent 20 hours reviewing findings and developing a list of 20 improvement
projects.
International Truck & Engine used several reports to facilitate its annual planning process. A team reviewed the
data, flagged improvement areas, and set goals for the next year. The organization identified between five and 10
action items for each Open Standards Research report it completed.
Working with a consulting firm, Thomas Steel Strip used the Open Standards Research report as a foundation for its
process improvement plan. The team created a matrix of its key measures, customized some calculations, and
conducted work sessions to identify improvements. As a result of the follow-on activities, the supply chain area
reduced finished goods inventory by almost 50 percent and increased inventory turns, allowing for lower inventory
levels and faster delivery.
Heres what participants had to say about their Open Standards Research reports:
I reviewed six or seven key points [from the report] internally with a group. The company comparisons were very
relevant. We identified about 25 percent of the [company comparison] information for further internal discussion.
Weve added the findings to our benchmarking measurement program that we use for program review, course
correction, and feedback throughout the organization.

Confidential

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SAMPLE REPORT

2011 APQC. ALL RIGHTS RESERVED.

Note: Mock data provided for purposes of illustration.

2011 APQC. ALL RIGHTS RESERVED.

2011 APQC. ALL RIGHTS RESERVED.

Note: Mock data provided for purposes of illustration.

Best Practices, Business Drivers, and Gap Analysis

Total cost for the HR function per employee

Site please contact APQC

Note: Mock data provided for purposes of illustration.

2011 APQC. ALL RIGHTS RESERVED.

Note: Mock data provided for purposes of illustration.

Total cost of the process "operate warehousing" per $1,000 revenue

$0.00 $10.00 $20.00 $30.00 $40.00 $50.00 $60.00

2011 APQC. ALL RIGHTS RESERVED.

Note: Mock data provided for purposes of illustration.

Pick-to-ship cycle time in hours

2011 APQC. ALL RIGHTS RESERVED.

Note: Mock data provided for purposes of illustration.

Number of FTEs in the logistics function per $1 billion revenue

Key Performance Indicator

Total cost of the process "plan inbound material

Total cost of the process "operate warehousing"

Total cost of the process "operate outbound

2011 APQC. ALL RIGHTS RESERVED.

Note: Mock data provided for purposes of illustration.

Pick-to-ship cycle time in hours

Number of FTEs in the logistics function per $1

2011 APQC. ALL RIGHTS RESERVED.

nsportation. Today's executives are taking a much broader view,

s strategy and execution. The following charts highlight key

calculate, report, or chart this metric for your organization. To

e is to provide superior logistics and transportation services

2011 APQC. ALL RIGHTS RESERVED.

2011 APQC. ALL RIGHTS RESERVED.

2011 APQC. ALL RIGHTS RESERVED.

ented practices, processes and systems that enable the

2011 APQC. ALL RIGHTS RESERVED.

t per full-time equivalent (FTE) to minimize the personnel

mance equal to or greater than the top quartile, yellow indicates

2011 APQC. ALL RIGHTS RESERVED.

ganization should consider completing the other APQC Supply

2011 APQC. ALL RIGHTS RESERVED.

Survey Scope and Demographics - Logistics

2011 APQC. ALL RIGHTS RESERVED.

Survey Scope and Demographics - Logistics

2011 APQC. ALL RIGHTS RESERVED.

Survey Scope and Demographics - Logistics

2011 APQC. ALL RIGHTS RESERVED.

Survey Scope and Demographics - Logistics

2011 APQC. ALL RIGHTS RESERVED.

Survey Scope and Demographics - Logistics

2011 APQC. ALL RIGHTS RESERVED.

Survey Scope and Demographics - Logistics

2011 APQC. ALL RIGHTS RESERVED.

Survey Scope and Demographics - Logistics

2011 APQC. ALL RIGHTS RESERVED.

Quantitative Data - Key Performance Indicators

Note: Mock data provided for purposes of

Total cost to perform the process "operate warehousing" per $1,000

Total cost to perform the process "operate outbound transportation" per

Inventory carrying cost as a percentage of average inventory value