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TOP MANAGEMENT PEOFESSIONAL
Service Delivery, Project Management and Application Development
Domain Expertise: Retail, Healthcare & Hospitality
Location Preference: Pune
A visionary technocrat with ability to take initiatives and facilitate action driven plans to
support organizational growth
Profile Summary
Over 27 years of rich experience in managing project operations with key focus on defining Service
Level Agreements (SLAs), Standard Operating Procedures (SOPs) as well as interacting with
prestigious clients, business partners, industry leaders, vendors & other key stakeholders
Worked on service strategy, business intelligence, cloud, e-commerce,
transition, operations, process improvement, process management, team
building, training, hiring and client relationship management
Spearheaded large-scale program management including agile, enterprise
program governance, risk management, outsourcing/insourcing and
offshore/onshore development models
Directed technology planning and direction, strategy development,
leadership and implementation, business and operational transformation
execution, business solution delivery, and business development
Implemented projects by steering innovative initiatives across areas of varied
functionality resulting in cost savings and higher operational performance
using a number of productivity tools
Led a large team of more than 300 people (in-house & outdoor) comprising of managers, technical
professionals and functional specialists for the execution of large projects
Consistently recognized for delivering projects on time, building and mentoring software development
teams and organizations
Defined and tailored the roles and responsibilities for each track of the Project Management and SDLC
methodologies
Possess international exposure by managing multiple accounts involving diverse cultural &
technological teams across geographies including US and UK
Coached & mentored a team of program managers to successfully deliver numerous complex, high-priority
initiatives including a major transition to a new infrastructure which also involved migrating all customers
and accounts to the new platform
Since Sep13
Role:
Monitoring Retail BU and other engagements
Spearheading deliveries & production support (offshore-onshore model) for the transportation portfolio
of one of the largest retailers in the world as a Portfolio Leader
Leading team of Program & Project Managers to ensure on-time and quality deliveries in a highly
demanding industry using Agile methodologies
Adhering to SLA in support and maintenance of related applications
Handling complete ownership of deliveries, budgets & vendors
Identifying opportunities for business generation
Mar13-Aug13
Technology
Role:
Drove various in house functions and initiatives; formulated IT policies & procedures governing
operations of the IT division, in line with the IT vision and mission statement
Led networking and system administration activities inclusive of Facility Management Service, File
Server, Network Security System and Mail Server Administration
Assessed new software with the existing software and took necessary measures for the implementation
of new features in the existing software (SAP)
Directed software management services in-house involving version control, change management and
all licensing issues for purchased software applications
Interfaced with senior level management as well as internal users for continuous improvement in
business with new IT technologies & cost-effective solutions
Feb06-Oct12
Role:
Administered challenging assignments at Max Hypermarkets and Carrefour India including both pre &
post-launch activities
Pioneered the institution of POS and store solutions at the clients end which included Spencers, VIP Bags
and ITC among others
Received appreciation from clients for providing absolute professional approach and solutions to tackle
issues-technical, administrative or personnel
Implemented innovative and practical solutions across various functions to streamline processes and
operations
Extended productive solutions to facilitate cost saving activities both during implementation and for
the future
Initial Experience
Oct05-Feb06
Oct00-Oct'05
Aug93-Sep00
Nov87-Jul93
1976
Date of Birth:
Languages Known:
Address: