Vous êtes sur la page 1sur 2

References

1. Asnani MR. (2009). Patient-physician communication. WestIndian Med J,


58(4):357-61.
2. Clark, P. A. (2003). Medical practices sensitivity to patients needs: Opportunities
and practices for improvement. Journal of Ambulatory Care Management, 26(2),
110-123.
3. Wanzer, M. B., Booth-Butterfield, M. & Gruber, K. (2004). Perceptions of health
care providers communication: Relationships between patient-centered
communication and satisfaction. Health Care Communication, 16(3), 363-384.
4. Duffy, F. D., Gordon, G. H., Whelan, G., Cole-Kelly, K., & Frankel, R. (2004).
Assessing competence in communication and interpersonal skills: The Kalamazoo II
report. Academic Medicine, 79, 495-507.
5. Heisler, M., Bouknight, R. R., Hayward, R. A., Smith, D. M., & Kerr, E. A. (2002).
The relative importance of physician communication, participatory decision-making,
and patient understanding in diabetes self-management. Journal of General Internal
Medicine, 17, 243-252.
6. Renzi, C., Abeni, D., Picardi, A., Agostini, E., Melchi, C. F., Pasquini, P., Prudu, P.,
& Braga, M. (2001). Factors associated with patient satisfaction with care among
dermatological outpatients. British Journal of Dermatology, 145, 617-623.
7. Safran, D. G., Taira, D., Rogers, W. H., Kosinski, M., Ware, J. E., & Tarlov, A. R.
(1998). Linking primary care performance to outcomes of care. Journal of Family
Practice, 47(3), 213-220.
8. Sullivan, L. M., Stein, M. D., Savetsky, J. B., & Samet, J. H. (2000). The doctorpatient relationship and HIV-infected patients satisfaction with primary care
physicians. Journal of General Internal Medicine, 15, 462-469.
9. Zachariae, R., Pederson, C. G., Jensen, A. B., Ehrnrooth, E., Rossen, P. B., Von
der Maase, H. (2003). Association of perceived physician communication style with
patient satisfaction, distress, cancer-related self-efficacy, and perceived control over
the disease. British Journal of Cancer, 88, 658-665.
10. Piette, J. D., Heisler, M., & Wagner, T. H. (2004). Cost-related medication
underuse among chronically ill adults: The treatments people forgo, how often, and
who is at risk. American Journal of Public Health, 94(10), 1782-1787.
11. Makaryus, A. N., & Friedman, E. A. (2005). Patients understanding of their
treatment plans and diagnosis at discharge. Mayo Clinic Proceedings, 80(8), 991994.
12. Institute of Medicine. (2003). Health professions education: A bridge to quality.
Washington, D.C.

VIMLA

13. Stewart MA. (1995). Effective physician-patient communication and health


outcomes: A review. Canadian Medical Association Journal. 152:1423-1433.
14. Stewart M, Brown J, Donner A, et al. (2000). The impact of patient-centered care
on outcomes. J Fam Pract.;49:805-807.
15. Peterson, M. C., Holbrook, J., Von Hales, D., Smith, N. L., & Staker, L. V. (1992).
Contributions of the history, physical examination and laboratory investigation in
making medical diagnoses. Western Journal of Medicine, 156, 163-165
16. World Health Organization. (2003) Adherence to long-term therapies: Evidence
for action. Switzerland: WHO Library Cataloguing.
17. Davis, K., Schoenbaum, S. C., Collins, K. S., Tenney, K., Hughes, D. L., & Audet,
A. M. (2002). Room for improvement: Patients report on the quality of their health
care. New York:
18. Thiedke CC. (January 2007). What do we really know about patient satisfaction?
Family Practice Management, 33-36.
19. Team strategies and tools to enhance performance and patient safety
(TeamSTEPPS), Department of Defense and Agency for Healthcare Research and
Quality
20. Lein C., & Wills CE. (2007). Using patient-centered interviewing skills to manage
complex patient encounters in primary care. American Academy of Nurse
Practitioners, 19:215-220.
21. DiMeglio K, Lucas, S. Lucas, & Padula, C. (2005). Group Cohesion and Nurse
Satisfaction. Journal of Nursing Administration
22. Larson, E. B., & Yao, X. (2005). Clinical empathy as emotional labor in the
patient-physician relationship. Journal of American Medical Association, 293(9), 1001106.
23. Huntington, B., & Kuhn, N. (2003). Communication gaffes: A root cause of
malpractice claims. Baylor University Medical Center Proceedings, 16, 157-161.
24. Beckman, H. B., Markakis, K. M., Suchman, A. L., & Frankel, R. M. (1994). The
doctor-patient relationship and malpractice. Lessons from plaintiff depositions.
Archives of Internal Medicine, 154(12) 1365-1370.

VIMLA

Vous aimerez peut-être aussi