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Unit Revision
Learning Objectives
Learning objectives
Disclaimer
The following slides contain SOME brief points you could have
considered when answering the questions from the practice exam
Describe the unit, topics covered and connection between the topics
Understand the format of the exam, topics covered and marks allocated
Answer questions on the practice exam
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Practice Exam
Practice Exam
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Practice Exam
Question
No.
Answer
Question
No.
Answer
11
12
B: Reference: Topic 7
C: Topic 8
13
Slide 6
14
A: Reference: Topic 8
15
D: Reference: Topic 4
16
Total 80 Marks
17
18
19
10
20
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Question 1 (a)
Question 1 (b)
The SAP ERP system is built around a central database. Explain how this system
affects organisations that choose to adopt it
A business process is a collection of activities that takes one or more inputs and
creates an output that is of value to the customer (either internal or external)
Customers dont care that different functions are involved; they simply want good customer
service that results in timely deliveries
Sharing data efficiently/effectively leads to more efficient business processes
Means you can better respond to the environment
Helps the organisation focus on the right things
This can result in increased satisfaction and therefore perhaps loyalty
Is more reflective of reality
etc.
(6 marks)
Reference: Topic 1, Slide 9; Tutorial 2, Exercises 1 and 2; Magal & Word (2012) Chapter 1
ACF5330 Integrated Systems for Business Enterprises Unit Revision
S
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Through the use of modules this system supports exchanges between the different functional areas:
C
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Data can be exchanged between these two areas because of two types of relations
Master files (or master data files) these contain information about entities
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Slide 10
Question 1 (c)
Question 2 (a)
Describe what is involved in Sales Order Processing and how an ERP System can
help
Sales order processing is the series of activities that take place to record a sales order
High availability and reliability regardless of location and device (e.g. PC, mobile phone
etc.), systems can be accessed using a web browser
If multiple redundant sites are used, well-designed cloud computing is suitable for business
continuity and disaster recovery
(4 marks)
ACF5330 Integrated Systems for Business Enterprises Unit Revision
Slide 11
Can start from a quotation OR a general inquiry (from the pre-sales event)
Next, items to be purchased are recorded and selling price + order quantity are determined
During sales order processing, the ERP system creates an electronic document
This contains: customer information, material, quantity, pricing, delivery dates etc.
The sales order contains all information needed to process the customers request
The ERP system also checks:
Accounts Receivable to help in determining the customers available credit
Adds the value of the order to the credit balance and compares this to the order to
determine if it pushes them over their credit limit
The ERP system can also help with:
product-specific pricing (i.e. quantity discounts, discounts for certain customers etc.).
expediating the process by retrieving data based on unique numbers from the master
data held in the system
Reference: Topic 2, Slide 26-36; Magal & Word (2012) Chapter 5; Tutorial 3, Exercise 1
(6 marks)
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Customers can be categorised and products, promotions and pricing tailored i.e. for Qantas
Repetitiveness means powerful lifelong relationships can be forged differentiates customers
rather than just products
Question 3
Used to improve customer support with a knowledge management database + routing calls to
suitable agent. For Qantas this means
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Question 3 (a)
Question 3 (b)
Discuss the role of the project manager in managing projects and analyse issues
related to managing project scope
Explain a risk associated with implementing an ERP system and assess how one
of the four buffers discussed in Reading 3 by Olson (2004) could assist
A project manager is typically a systems analyst who possesses a diverse set of skills including:
management, leadership, technical, conflict management and customer relationship
Role: initiate, plan, execute and close down a project + ensure that it is delivered within a timeframe,
budget, scope and quality as agreed to by the customer
They play a key role in the overall success of the system + must carefully monitor progress etc.
Aim to avoid problems like unmet expectations, incompatible language, lack of project definition,
resourcing or sponsorship assisted through use appropriate methodologies, tools and techniques
Manages scope
Scope is: what you agree to deliver with your customer; what you will not deliver; what you charge for; what
you are judged by; what you are paid for and the basis on which the budget and schedule are calculated
Scope creep
Critical path method is a technique available to them to depict and document project plans
Allows identification of how fast a project can be completed, based on time estimates of activities
Means the critical path can be determined this is the sequence of activities in a project which add
up to the longest overall duration. This then determines the shortest time in which a project can be
completed and identifies where there is slack in the project
Reference: Topic 3, Slides 15, 1723; Tutorial 4, Exercises 1 & 2; Reading 3 pp.8491
ACF5330 Integrated Systems for Business Enterprises Unit Revision
(6 marks)
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Organizational fit
Skill mix
Management structure and strategy
Software systems design
Technology planning/integration
A risk: Insufficient training and re-skilling, meaning users are not adequately
equipped to use the new ERP system (related to skill mix)
A resource buffer that could assist with this is to recruit extra staff to train users, mandate
training, run multiple training sessions ... provides many opportunities
Remember: resource buffers are placed before resources that are scheduled as
being related to critical activities to ensure that resources will be available and that
delays will not be caused by shortages
(3 marks)
ACF5330 Integrated Systems for Business Enterprises Unit Revision
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Question 3 (c)
Question 4 (a)
Reading 4 by Davenport et al. (2002) detailed THREE (3) foundations of value. Briefly
discuss each of these and the impact they have on achieving value from enterprise
solutions
Invest resources
QAS
PROD
Build experience
Transport Directory
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Practice Questions Part B
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Revision
Reference: Topic 4 (Part 1), Slide 14; Reading 4, p.6
Question 4 (a)
Question 4 (b)
Reading 4 by Davenport et al. (2002) detailed THREE (3) foundations of value. Briefly
discuss each of these and the impact they have on achieving value from enterprise
solutions
Implement extensively
(6 marks)
ACF5330 Integrated Systems for Business Enterprises Unit Revision
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Question 5 (a)
Question 6 (a)
Briefly explain the Supply Chain Management (SCM) function called Planning
and assess how an ERP system assists with this
Analyse the relationship between a Bill of Materials (or BOM) and a Product
Routing
The BOM indicates which materials are needed to manufacture that product
i.e. like a formula or recipe (see page 182 of Magal & Word, 2012)
The product routing indicates how (the sequence of operations) to produce a
specified product
Supply chain design optimises the network of suppliers, plants and distribution centres;
and
Collaborative demand and supply planning develops an accurate forecast of customer
demand
Result: demand and supply forecasts are shared instantaneously
Can be enabled via Internet-enabled collaborative scenarios i.e. collaborative
planning.
(4 marks)
ACF5330 Integrated Systems for Business Enterprises Unit Revision
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Question 6 (b)
Question 6 (c)
Assess the role of demand management in the material planning process and
detail an outcome and the financial implication of this phase in production
planning and execution
Manually generate a spreadsheet, similar to the format shown in Tutorial 10, for
Global Bike Incorporateds sales of water bottles for January through June.
In preparing the manual spreadsheet, use the following information:
Make the sales growth rate of 10 percent an input value;
Calculate the base projection using the previous years values that are shown
below;
Demand management provides the link between strategic planning (SOP) and
detailed planning (MPS)/(MRP)
Sales Volume
Jan
Feb
March
April
May
June
Previous Year
880
843
821
800
765
754
Financial implication
Assume that the special marketing promotion last year resulted in an increase
in sales of 250 water bottles for February, and a special marketing promotion
this year will result in an increase in sales for January of 300 water bottles
and February of 500 water bottles
(6 marks)
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Forecast
Jan
Feb
March
April
May
June
Previous Year
880
843
821
800
765
754
Promotion
Sales
Question 7 (a)
For the Financial Accounting (FI) module in the SAP ERP system, explain the
organisational data credit control area and business area
Credit control area
An organisational entity which grants and monitors a credit limit for
customers
It can include one or more company codes
250
880
593
821
800
765
754
Growth:
88
60
83
80
77
76
Base Projection
968
653
904
880
842
830
Promotion
300
500
Sales Forecast
1268
1153
10.0%
Business area
An organisational unit that represents a separate area of operations or
responsibilities within an organisation
Further, value changes recorded in Financial Accounting can be allocated to
business areas
904
880
842
830
(6 marks)
ACF5330 Integrated Systems for Business Enterprises Unit Revision
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(4 marks)
ACF5330 Integrated Systems for Business Enterprises Unit Revision
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Slide 26
Question 7 (b)
Question 7 (b)
In your answer include some critique of how an ERP System helps with financial
transparency
For example, each of the marketing divisions may maintain their own records and use
different formats for doing so
Thus, analysis by region or division may be carried out by hand
Transactions get their own unique document numbers, thus quick access to the data
Thus, before the data can be analysed it must be typed into a spreadsheet leading to
errors!
Consequently the organisation may be devoting much time and effort to generating
reports to work around the current limitations in their present systems
See the next slide for ideas on financial transparency
With an ERP system, a vast amount of information is available for reporting purposes
All transactions in all areas of a company are posted to a centralised database
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Key Points
In this lecture we have covered:
A review of the unit
Topics covered and connection between the topics
Good luck
and best wishes
for the rest of your studies,
or for those finishing this semester,
in your working life!
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