Laura E.

Bolling
838 W. 35th Street
Baltimore, MD 21211-2503
410-243-6381 (home)
leias5@verizon.net

SUMMARY

Secretary and Claim Technician with over 15 years of experience working for a
worldwide insurance company. Expertise in technical support, billing, logistics,
provisioning and machine maintenance.

• Project Management • Training & Development

• Account Management • Quality Management
• Change Management • Team Player
• Time Management • System Integration & Implementation

PROFESSIONAL EXPERIENCE

ZURICH NORTH AMERICA, Baltimore, MD 1990-2009

Claim Technician
Provided full secretarial support to Mass Tort Litigation Team. Was also the general
historian for 2 other business units.

• Utilized the Microsoft Office suite to create monthly reports that enabled upper
management to have a thumbnail view of the unit’s numbers at a glance.
• Processed payroll through SAP (Salary Administration Program).
• Supported two business units with historical data as needed. Responded to
general maintenance and computer issues first before contacting IT Department or
service support resulting in reducing down time and improving efficiency for
employees.
• Maintained supply ordering with meticulous detail ensuring the company stayed
within budget and that supplies were not overstocked.
• Initiated and created a training manual, including screen prints detailing each
keystroke resulting in the manual being used to train the team on the “database
project”.
• Organized and oversaw the population of a complicated database project
resulting in making it possible to track well over 300,000 lawsuits.
• Processed 11,000 bills over a 3-month period, providing the empirical data
needed to launch the Check Requests Pilot Program resulting in saving the
company thousands of dollars.
• Developed a color code system for the retention of closed claim files enabling the
clerical staff to pull the appropriate files each month in a quick and time efficient
method.
 LAURA E. BOLLING PAGE 2

• Maintained a list of all policy forms used by the company that were vital to
complete the insureds’ policies from 1950s through 1999.
• Provided subject matter expertise on the many systems that have been
implemented over the years and served as a primary contact for a multitude of
department questions from peers to executives. .
• Researched solutions for queries and problems as needed and provided end
solutions to management.

PREVIOUS EXPERIENCE

U.S. Tag & Label, Baltimore, MD

Office Clerk/Shipping Clerk

Answered incoming calls on a 6 line roll over phone. Performed daily billing and
invoicing in office. Processed packing slips and outgoing labels shipments daily on the
loading dock.

EDUCATION

High School Diploma

Western Senior High School
Major: Academic Course (Magnet School Program)
Ranked 99 out of 420 students in graduating class.
Member of the National Honor Society and editor yearbook staff.