HOUSE RULES FOR Jforce

RULES

PENALTIES (First
Offence/Minor
Offense)

Placing orders and

cancelling upon delivery
(reason:customer is out
of town)
WARNING
Placing orders and
cancelling upon delivery
(reason:No
money)
Placing orders
and
cancelling upon delivery
(reason:customer is not
interessted)
Placing orders and
cancelling upon delivery
(reason:customer
changed
hi/her mind)
Placing several
orders
for the same items:
canceling
one of
Placing orders
tothem
be on
delivery
delivered to different
delivery address than
the 2 communicated to
Jumia
team
AbsentJforce
in
meeting:Captains
(without contacting
supervisor)
Absent
in customers
Selling to
meeting:Captains
below
market price
(contacting
(spoilng thesupervisor)
market)
(using the Jforce
incentive to spoil the
market price)

PENALTIES (First
Offence/Major Offence)

5% minus commission +
Warning

WARNING

5% minus commission +
Warning

WARNING

5% minus commission +
Warning

WARNING

5% minus commission +
Warning

WARNING

WARNING

WARNING

10% minus commission +

Warning

WARNING

3% minus commission

NA

WARNING

No commission on
order (s)+Warning

No commission on order
(s)+ Final Warning

Placing Bulk orders for

whole sellers

No commission on
order (s)+Warning

3% minus commission

Placing bulk orders and

cancelling without
approval

WARNING + 3%
minus commission+ 5% minus commissions+
Warning
Warning

NB: Kindly note that

management has the
discretion to apply a
more severe penalty
depending on severity
of the violation
All rules will be reviewed
on case by case bases
after investigation

ES FOR Jforce
PENALTY (Second
Offence)

PENALTY (Third
Offence)

Clarifications

15% minus commision +

Warning

It is the Jforce agent

responsibility to receive the
order received and hand it to
DISMISSAL
the customer
It is the Jforce agent
responsibility to plan well
his/her finances before
DISMISSAL
placing
order
It is the the
Jforce
agent
responsibility to uderstand
the customer's need before
DISMISSAL
placing
order
It is the any
Jforce
agent
responsibility to uderstand
the customer's need before
DISMISSAL
placing
any
order
It
is the
agent
Every
agents
isresponsibility
eligible to be
to
place
only
the
orders that
delivered in 2 delivery
15% minus
he/she
will
accept
on delivery
addresses that he/she
commision + Warning and
not
anything
more
already communicated the
the Jforce team inaddition to
the pickup stations, Nothing
DISMISSAL
more

5% minus commision +
Warning

15% minus
commision + Warning

3% minus commission

5% minus commision
+ Warning

15% minus commision +

Warning
15% minus commision +
Warning
15% minus commision +
Warning
15% minus commision +
Warning
5% minus commission +
Warning

5% minus commision +
Warning

Jforce is a channel to target

customers, and group of
people in your areas and not
DISMISSAL
wholesellers. B2B2C is
another channel which is
15% minus
specialised only in whole
commision + Warning sellers.

15% minus commision +

Warning

DISMISSAL

15% minus commision +

Warning