WCOCLiKC!

ConnectionandAccessGuideforUsers

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SUMMARY
1.

INTRODUCTION .......................................................................................................................... 3

HOWTOUSETHISGUIDE ........................................................................................................ 3

NOTE................................................................................................................................... 3

2.

WHATARETHETECHNICALPREREQUISITES? ............................................................................... 4

HARDWARESPECIFICATIONS ................................................................................................... 4

SOFTWARESPECIFICATIONS ................................................................................................... 4

W HATIFIDONTHAVETHISSOFTWARE? .................................................................................. 5

3.

WHATDO IDODURINGMYFIRSTVISITTO CLIKC?........................................................................ 6

HOWDOILOGINMYFIRSTTIME? ............................................................................................. 6

HOWDOI CREATEMYUSERPROFILE? ..................................................................................... 7

4.

HOWDO ILOGIN?...................................................................................................................... 8

REGULARLOGINPROCEDURE .................................................................................................. 8

W HATIFILOSEMYPASSWORD?.............................................................................................. 9

5.

HOWDO IUSETHEMAINPAGES? .............................................................................................. 10

THEHOMEPAGE .................................................................................................................. 10

THELANGUAGEPAGE ........................................................................................................... 11

6.

HOWDO IVIEWTHELEARNINGMODULES? ................................................................................. 13

VIEWINGTHEMODULES........................................................................................................ 13

VIEWINGYOURRESULTS ....................................................................................................... 14

7.

HOWDO ICOMMUNICATEWITHOTHERUSERS?........................................................................... 17

HOWDOIFINDOTHERSINMYCOURSE? ................................................................................. 17

HOWDOISENDAMESSAGETOATRAINEEORATUTOR? .......................................................... 18

8.

HOWDO IUSETHEFORUMS?.................................................................................................... 19

HOWDOIFINDFORUMSANDDISCUSSIONS? ........................................................................... 19

HOWDOIFINDSPECIFICPOSTS?........................................................................................... 19

HOWDOIPOSTONAFORUM?............................................................................................... 20

9.

UPDATES ................................................................................................................................ 21

10. PERSONALNOTES ................................................................................................................... 22

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1. Introduction

Howtousethisguide

This manual is divided into chapters which introduce you to the various functionalities
offeredbyCLiKC.
Youwillfindadetailedexplanationofeachfunctionality.However,forfastfacts,justfollow
thestepbystepproceduressetoutintheblueboxes.
Example:
Action1
Action2
Therearemanypicturesinthisguide.Someofthepicturesincludesmallredovalswhich
willdrawyourattentiontonecessaryinformation.
It is also worth noting that paragraphs marked with a ! provide clarifications, tips and
adviceoncertainpoints.
Withthisassistance,youshouldsoonfeelconfidentaboutfollowingthetrainingeffectively
andusingthevariousfunctionalitiesofferedbytheplatform.Howeverifyoudoencounter
any problems using our platform, please do not hesitate to contact us at
elearning@wcoomd.org.

Note

TheplatformyouaregoingtouseiscalledMoodle.Itisatrainingmanagementtoolwhich
givesyouaccesstotheWCOelearningprogramme:CLiKC!
Itwillenableyoutoconnecttothelessonswhichyourtutorhasselectedforyou,andto
accessthevariousstatisticsaboutyourlearningprocess.
Youwillalsobeabletocommunicatewithalloftheelearningprogrammeparticipantswho
arefollowingthesametrainingpathsasyou,andwithyourtutor.

! For WCO Staff: You will find that the platform is designed as a teaching tool and
thereforeyourpermissionswillbecalledstudent,teacher,etc.Thevariousdepartments,
resources,catalogs,etc.areallcalledcourses.Youmustbeenrolledinacourseinorder
toviewsaidcoursesforumandotherdetails.

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2. Whatarethetechnicalprerequisites?
Yourcomputerwillneedtohavethefollowingspecifications:
Hardwarespecifications

Youwillneedthefollowinghardwareconfigurationasaminimum:
PentiumII,500MHz,128MoRAM
Youwillneedasoundcardtolistentothesoundcommentary,butifyoudonthave
one you can still access the modules without difficulty just choose the silent
option
Internetconnection(minimalspeedof1Mb/s)
Screenresolution:min.800x600(1024x768pixelsrecommended)
Softwarespecifications

Youwillneedtohavethefollowingsoftwareinstalledonyourcomputer:
InternetExplorer6orabove/MozillaFirefox2orabove/GoogleChrome
AdobeFlashPlayer9orabove
AcrobatReader6orabove

! ! ! For problemfree operation it is also essential to deactivate all popup blocking

software.TodosoonInternetExplorer,proceedasfollows:(seeimagebelowforvisual)

Findandclicktoolsinthebrowsermenu
Findandclickpopupblocker
FindandclickTurnOffpopupBlocker

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WhatifIdonthavethissoftware?

Itcanbedownloadedandinstalledfreeofcharge.
ForInternetExplorer,proceedasfollows:

Openyourbrowser
Gotohttp://www.microsoft.com/windows/ie/worldwide/ie6sp1downloads.mspx
Clickonthelanguageofyourchoice
ClickontheversionofWindowswhichappliestoyou
Click"Download"
Followtheinstructionsonthescreen

ForMacromediaFlashPlayer,proceedasfollows:

Openyourbrowser
Gotohttp://get.adobe.com/flashplayer/
Click"Installnow"
Followtheinstructionsonthescreen

ForAcrobatReader,proceedas follows:

Openyourbrowser
Gotohttp://get.adobe.com/reader/
Click"Download"
Followtheinstructionsonthescreen

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3. WhatdoIdoduringmyfirstvisittoCLiKC?
HowdoIloginmyfirsttime?

After you request a username and password from the national coordinator who is
responsibleforthisWCOprogrammeinyourAdministration,youwillreceiveanemailtitle:
CLiKC, the WCO Customs Learning and Knowledge Community: New user account.
ConnecttoCLiKCbyfollowingthelinkprovidedwithintheemail.Thefollowingscreenwill
appear:

Login using the personal codes (User identification and password) provided in the email
mentionedabove.Thesetwocodesarestrictlypersonal.

Followtheprovidedlink:http://clikc.wcoomd.org/login/
Clickonthe"Useridentification"fieldfoundatthetopleftcorner
KeyinyourUseridentification
Clickonthe"Passwordfield
Keyinyourpassword
ClickLogin

!Itisadvisabletocopy/pastethepasswordgivenin
theemailbecauseitwillcontainmanyoddcharacters.
!Alsoforsecuritypurposes,passwordsmustcontain
Atleastonecapitalletterandonenumber.
Thiswillbringyoutoascreenwhichrequiresyoutocreateanewpassword.

Keyinthepasswordyoureceivedintheemailinthefieldcurrentpassword
Fillinthefollowingtwofieldswithyourdesiredpassword
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Clicksavechanges

Youwillseeascreentellingyouthechangeshavebeensaved.

Clickcontinue

Youwillthenneedtoacceptthegeneralconditionsofthesitespolicythatwillappearafter
youenteredyournewpassword.

Clickonthelanguageinwhichyouwouldliketoreadthesitepolicy
Readtheconditions
Click"YES"afterfinishing.

Afteryouhaveacceptedthepolicyagreement,youwillbelinkedtoyouruserprofilepage.

<Studentname>
<Studentname>

HowdoICreatemyuserprofile?

You can use this page to edit a variety of details about yourself that will help you
communicatewithotherusers.

Clickonthetabeditprofile
Scrolldowntoseeallfields
Clickonafieldtoeditit
Clicksavewhenyouarefinished

!Youarestronglyencouragedtopleaseincludeaphotoofyourself.
!Toreachyouruserprofilefromanypage,clickyournameatthetopright
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!Toreachthehomepagefromyouruserprofile,oranyotherpageonthesite,clickthe
linkCLiKClocatedjustundertheWCOlogo.

4. HowdoIlogin?
Regularloginprocedure

Openyourwebbrowser
Typehttp://clikc.wcoomd.org/ontheaddressbar
Youwillthenseethisscreen.

! UseInternetExplorer,MozillaFirefox,orGoogleChrometoaccesstheCLiKCplatform.
Nootherbrowsersaresuitableforthemoment.
Fromthispage,youmayalreadyaccessimportantinformationabouttheWCOandCLiKC
byclickingonthelinksprovided.Youmayalsotakeademoorwatchthetutorial.
Connectto CLiKC by using yourpersonal codes (User identification andpassword). You
willfindtheLoginblockatthetoplefthandside.

Clickonthe"Useridentification"field foundatthetopleftcorner
KeyinyourUseridentification
Clickonthe"Passwordfield
Keyinyourpassword
ClickLogin

Thiswillbringyoutothemainpages.

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WhatifIlosemypassword?

Duetoaheightenedlevelofsecuritygiventothewebsite,itisnotpossibletorecoveran
oldpassword.However,ifyoufollowthelostpassword?linkyouwillbeprovidedwitha
newpasswordinanemail.Toreceivethisemail:

Clickonlostpassword?
Keyineitheryourusernameoremail
Clickok
Waitapproximately20seconds
Checkyouremailinbox
Followthelinkprovidedwithintheemail
Onthenewpage,Clickcontinue
Waitapproximately20seconds
Checkyouremailinbox
Followtheprocessdescribedinthemessage*

!*ThisprocessissimilartotheoneoutlinedinthesectionhowdoIloginmyfirsttime?

!ThenewpasswordisNOTinthefirstemail.Itmerelyconfirmsthatyouwereindeedthe
intendedrecipient.Thesecondemailcontainsyournewpasswordandalinkbacktothe
loginpage.
Thisisthescreenyouwillbelinkedtofromthefirstemail:

<useremailaddress>

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5. HowdoIusethemainpages?

Thehomepage

Onceyouareconnectedtotheplatform,thehomepagewillbedisplayed.Itwillnotbethe
same as displayed below, albeit incredibly similar. It will include only those courses in
whichyouareenrolled.

Thiscentrecolumniswhatisimportantonthehomepage.Itistheportaltoyourcourses
andtoforums.Theboxcontainingthelinktoaforumwillalsosayifsomeonehasposted
onthatcoursesforumsinceyourlastlogin.

!Toreachthehomepagefromyouruserprofile,oranyotherpageonthesite,clickthe
linkCLiKClocatedjustundertheWCOlogo.

<Username>

Youwillfindthatmost,ifnotall,thepagesonCLiKChavesidebarsonboththeleftand
right.Withinthesesidebarsaresmallblocktoolsthatservedifferentfunctions.Beloware
someexamplesofthesetoolsanddetailsaboutthem.

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Thecalendarisinteractiveandallowsyoutoseepostedevents.Thisisdonebylettingthe
mousepointerhoveroveraspecificdate.Furtherdetailsoftheeventmaybefoundifyou
clickthedateandfollowitasalink.
Inlatestnewsyouwillfindlinkstothemostrecentupdatesandpostsbyothersoncourse
forumsaswellasupdatestothesitebytheadministrators.
TheMessagestoolblockisaneasylinktoyourCLiKCpersonalemail.

! The side blocks have an on/off functionality. If you wish to remove a block from view
simplyclickthetinydashinthetoprightcorneroftheblock.(Circledabove)
!There are other block tools available. Theyarefoundby switching into edit mode. To
gettoeditmode,clickeditthispagelocateddirectlyundertheheader,ontherightside.
(Circledabove)
Thelanguagepage

Whenyouselectelearningfromyourhomepage,youwillfirstberoutedtothelanguage
page.

ClickElearning

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Clickonthenameofyourlanguagetogotoyourlistofcoursesinsaidlanguage.

!Coursesappearingingreyarenotavailable

Scrolldowntofindyourcourse
Selectyourcoursebyclickingeitherthetitleoricon

Notallcoursesareprovidedineverylanguage.Tofindoutifacourseisofferedinyour
preferredlanguage,dothefollowing:

FindElearningonyourlistofhomepagesubjects(itshouldbefirst)
ClickELearningtoviewtheElearninglanguagepage
Scrolldownuntilyoufindyourcourse
LookfortheXintheboxcorrespondingtoyourcourseandpreferredlanguage

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TheXmeansthecourseexistsforyourlanguage

6. HowdoIviewthelearningmodules?
Viewingthemodules

In the previous section you learned how to find your course in your preferred language.
Onceyouhaveclickedonthecourse,youwillbelinkedtothecoursesoutlinepage.Here
isanexample:

Theindividualmodulesandtheirlessons/quizzesarelistedinorderofhowthetrainerhas
designedthecourse.Ifyouhavecompletedalesson,agreentickwillappearinthesmall
boxnexttothelessonname.Ifalessonorquizhasbeenopened,butnotfinished,itwillbe
markedbyasmallyellowdot.Example:

! Makesureallpopupblockersaredisabled(seesectionsoftwarespecifications)
Nowclickonthemoduleofyourchoicetorunit
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Apopupwillappearcontainingthelesson

! Thesizeofsomeofthepopupwindowscanbeadjustedinordertoviewthelessonat
fullscreen.
Themodulesalllookdifferent,buttheirinteractivecapacitiesareallthesame.Atthetopof
thescreenyouwillseeamenuthatdisplayschapternumbersandtitles.Youwillalsofind
thattheWCOlogoisabuttonthat,whenclicked,showsadropdownmenuthatincludes
optionssuchassoundmuting,printingtheslides,andaglossary.Toviewthismenu:

ClicktheWCOlogoatthetopleft

Atthebottomyouwillfindbuttonswhichallowyoutoskipforwardtothenextslide,goback
topreviousslides,quitthewindowandviewadditionalinstructions.

Afterhavingviewedthemodule,youcanreturntothecourseoutlinebyclosingthewindow
orbyclickingQuit

!Somemoduleswillincludeadditionaloptionsonthetoolbaratthebottomofthepopup.
Thisisgenerallyformodulesthatincludeanintroductionorvideo.

Viewingyourresults
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Thereareafewwaystoseeyourresultsforquizzes.Thefirstisjustnexttothenameof
thequizonthecourseoutlinepage.
The second viewing option is a report of all your scores in a comprehensive list. This is
found on your user profile. There are two possible ways to get there, both being very
simple.

Exitthecourseoutlinepagebyclickingexitactivity(shownbelow)
Youarenowbackatyourcourseslanguagepage
ClickgradesintheAdministrationtoollocatedintheupperleftcorner(shownbelow)
Thistakesyouimmediatelytoyouruserreport

!ThecourseoutlinescreenyouareviewingafteryouviewamoduleisNOTthesameas
theoriginalcourseoutlinepage.TheoriginalcourseoutlinepagedoesNOThaveanexit
activitybutton.Anewpagewasopenedatthetimewhenthepopuppoppedup.This
screenisthecourseoutlinereviewmode.

Aboveisthereviewmodepagebelowishowtofindgradesonthelanguagepage

Oppositeisanexampleofaveryincomplete
user report. An overview report is perhaps
more useful because it shows only the
quizzes you have completed. To see the
overviewreport:

Click"OverviewReport"(seenopposite)

Below is an example of this information

oppositecondensedintoanoverviewreport:
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Thesecondwaytoviewyourresultsisbyaccessingyouruserprofile.Thiscanbedone
fromanypage.
Clickyourusernamewhichisfoundatthetoprightcorner
Onyourprofile,clickthetabActivityreports
ClickGrade
<Username>

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7. HowdoIcommunicatewithotherusers?

HowdoIfindothersinmycourse?

Tosendamessagetootherparticipantsyouwillfirstneedtoaccesstheparticipantspage.
Thispageprovidesyouwiththenamesandemailaddressesofallthetraineesandtutors
assignedtothesamegroup(s)asyouyoucanthenviewtheirpersonaldetails.

! Thefollowinginstructionisonlyvalidinsomecases.Notallcourseshaveaparticipants
page.
Clickparticipantsatthetopleft(shownbelow)

Youwillthenseethelistofparticipantsforyourselectedcourseonapagesimilartothis
one:

<username>
<username>
<username>
<username>
<username>
<username>
<username>
<username>

!Toviewtheparticipantspageofanothercoursesimplyselectthatcoursefromthemy
coursesdropdownmenuhighlightedabove.

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HowdoIsendamessagetoatraineeoratutor?

Oncethelistofyourchoiceisdisplayed,youcanseethepersonaldetailsofthetrainees
andtutors,andsendthememails.

Clickonthenameofthepersonyouwishtocontact
Youwillthenviewtheiruserprofile
Clicksendmessagelocatedunderneaththeirdetails

Thepopupshownoppositewillthenbedisplayed.Fromthispop
upyoucansendanemaildirectlytotheemailaddresstheyhave
listedontheiruserprofile.
Clickonthemessagefield
Typeyourmessage
Clicksendmessage

!IftheuserissignedintoCLiKCtheywillseeapopupontheir
screenallowingyoutohaveanInstantMessagedialogue.

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8. HowdoIusetheforums?
HowdoIfindforumsanddiscussions?

Toviewaforum:
GotothehomepagebyclickingonCLiKC
Clickonthenameofthecourseyouwishtoview
!Thelinktoacoursesforumwillbefoundinthefirstblockofthepage
Clickthelinkforum, newsforum,orthespecificnameoftheforum
Example:

!Therearesomecoursesthatdonothaveforums.ManyofthecoursesthatcontainE
learningmodulesarethesenoforumcourses.
Followingtheinstructionsabovewillhavebrought youtotheforumspagewhichincludesa
listofdiscussiontopics.
Viewadiscussionbyclickingonit

HowdoIfindspecificposts?

Tofindapostmadebyaspecificuser,youwillneedtonavigatebacktotheparticipants
pageforyourcourse(seep.1617)

Navigatetotheparticipantspage
Clickonthenameofthepersonwhospostyouwishtoread
Youwillthenviewtheiruserprofile
Clickthetabforumposts

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Toseethisspecifiedpostinitsoriginalcontextofthediscussionyouwillneedtodothe
following:
Clickonseethispostincontext

HowdoIpostonaforum?

Ifyouwouldliketopostinanexistingdiscussion,followtheseinstructions:

Clickonthediscussion
Clickreplyatthebottomrightcornerofthepostonwhichyouwishtocomment
Typeyourmessage
Settherequiredpreferences
Clickposttoforum

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Tocreateadiscussiontopic:
clickonaddanewdiscussiontopic
Thepageyouwillseeisidenticaltotheoneabove

9. Updates
Despiteourbestefforts,youmayfindminorerrorsinthemodulesandcourses.Pleasebe
sokindastobringthemtoourattentionsothatwecanputthingsright.Ourmodulesare
designed to be updated and improved on request, so dont hesitate to send us your
comments.
Ifyouwouldlikemoreinformation,pleasesendyourquestionsorcommentstousatthe
followingaddress:elearning@wcoomd.org

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10. Personalnotes
Useridentification:........................................................................................................
Password:.......................................................................................................................
Tutor:
o Name: ...........................................................................................................
o Telephonenumber: .....................................................................................
o Email: ..........................................................................................................
Miscellaneous:
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