Robert W.

Klemm
Telephone 706-526-0190

Email: klemmr@mac.com
Spring, TX (Houston Area) 77379

EXPERIENCE SUMMARY
Robert Klemm is an expert in training, procedure development and analysis, and technical
writing. He has produced process and product improvements that have directly contributed to
organizational training and development savings of over $4.5M. Additional benefits have
included lower product cycle times, reduced operational risks, and increased system
effectiveness and efficiency.
Robert has also conducted over sixty regional and national workshops for public and private
sector agencies and organizations, and written and delivered numerous papers at professional
meetings -- nationally and internationally.

PROFESSIONAL EXPERIENCE

Saved one company over $1 million dollars annually by implementing a system to

provide analysis of the direct impact of training costs/benefits to improve plant
performance.

Redesigned job and pay categories, screening tests, and interviewing processes
resulting in savings of over $450,000.

Increased productivity 20% in the work force by redesigning maintenance job

requirements.

Established new startup training business that grossed over $1 million dollars the first
year with 4% profit.

Analyzed and created a complete set of supply chain procedures and process maps.
These were critical in establishing a global strategic supply chain.

Created E2E maps and documentation for SAP training scenarios resulting in shortened
SAP roll out time.

Developed complete set of organizational process maps (52) and supporting procedures
with documentation for a heavy manufacturing company. SAP teams used these maps
for as is verification during the SAP organizational analysis prior to go live.

Developed SOPs and process overview manuals with job qualification cards for eleven
business lines within three food and candy manufacturing plants. This reduced
qualification time by 35% and reduced rework errors by 14%.
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Analyzed process requirements, developed SOPs, and job qualification manuals for
twelve different products and processes within two pharmaceutical companies resulting
in regulatory compliance and reduced work errors.

Designed and developed technical support manuals in wood products, mining, and food
industries which directly supported new plant start-ups with reduced errors.

Analyzed and wrote ISO level procedures and work instructions for two multi-site
companies. This effort aided ISO registration.

Developed protocol and procedure writing and development process for health care
organizations and hospitals. This increased protocol accuracy by 27%.

Developed scripts and videos for LAN delivery of procedures and qualification materials
in the pharmaceutical and manufacturing industries. The result was an average of 31%
reduction in time to job qualify.

Developed and implemented an On-The-Job qualification systems for six companies.

These systems reduced new worker ramp-up time by over 20%.

Converted existing facilities to living laboratories for worker qualification in

maintenance and operations. This effort contributed to reduced outage times and
work errors.

Conducted executive and senior level workshops on conflict resolution, workgroup

alignment, strategic planning, best practices in management, and cost/benefit analysis.
Implementation by senior management led to significant gains in ROI.

Conducted Lean Systems Analysis and Kaizen Implementations for continuous and batch
processing systems. These efforts yielded an average of 17% reduced cycle time.

CAREER EXPERIENCE
Small Business Owner and Consultant (Current)
Manage and consult in all areas of training, procedure analysis and development, organizational
effectiveness, and technical writing for Department of Energy sites, Fortune 500 businesses,
international governments, universities, and commercial utilities.
GIW Industries, Inc. (a KSB Company)
Director of Global Supply Chain (new department) with responsibility in the areas of inventory
control, purchasing, and strategic sourcing. Areas of specialization include capacity
management, JIT purchasing, development of off-shore outsourcing, optimization of inventory
levels, and vendor evaluation, audits, and certification.

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Southern Company
Site Lead for Contractor Compliance with responsibility to develop and implement a contractor
audit and evaluation process for all construction contractors on the new nuclear plant site.
Developed contractor audit and evaluation programs for nine contractor specialties and a new
nuclear worker employee qualification program.
Small Business Owner and Consultant
Specialized in facility assessments and audits, system and process improvement, hands-on
performance testing, OJT certification, organizational design and development, and
supervisory/management development. Major clients included: Medical College of Georgia,
Mayo Health System, Motorola, GIW, Westinghouse (WSRC), General Mills, Cadbury Adams,
Pfizer, lan Pharmaceuticals, Louisiana Pacific, Grant Forest Products, Weyerhaeuser, Trus Joist,
Arizona Chemical, and Solutia.

OTHER QUALIFICATIONS AND EDUCATION

U.S. Air Force -- Master Instructor, Electronics Control Systems Technician
U.S. Army Reserve -- Logistics and Transportation Officer, Company Commander
Covey Leadership Center -- Certified Facilitator
Master Instructor Motorola University: Project Management, Capacity Management,
Economic Analysis, Fast Cycle Time Scheduling, Customer Visits, Incremental
Evolutionary Development for Engineered Projects, Innovations in Product
Development
Degreed with majors in Statistics and Adult Learning.

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