MARY THERESA XIMENEZ

L OS ANGELES , C ALIFORNIA 90027

323.663.4464

323.497.4464

TERRY 44. TX @ GMAIL . COM

Qualif ications P rofile

Goal-focused and seasoned professional with more than 10 years of proven skills in leading complex
operations in the biotechnology, biomedical, and research industries. Recognized for solid work ethic, along
with exemplary ability to manage multiple priorities and quickly adapt to challenging work environments.
Known for analytical problem-solving and critical thinking aptitudes, with proven capability to take ownership
of issues, provide strategic action plans, and resolve complex situations. Equipped with articulate
communication and interpersonal skills in building positive work relationships with professionals of all levels.
Bilingual in English and Spanish.
Are as of Expertise
Process Improvement Strategies ~ Project Management ~ Regulatory Compliance
Customer Service ~ Cross-functional Team Leadership and Collaboration
Professio nal E xperie nce
Clarient (A GE Healthcare Company) Aliso Viejo, CA
Manager, Accessioning, Shipping, and Send Outs
20132015
Provided expert leadership to daily operations of the Accessioning, Shipping, and Send Out departments,
which included overseeing all technical activities, logistics, and personnel training. Managed staffing
requirements, which included interviewing, hiring, terminating, and performing performance reviews for all
staff. Assumed responsibility in ordering and controlling inventory for department supplies. Devoted efforts to
ensure compliance with all safety procedures and policies. Participated in meetings and submitted reports on
department production and defect rates to senior management. Coordinated with the Quality Department to
resolve internal and external client complaints. Worked with Customer Service and other laboratory
departments to address concerns and issues with client cases.
Key Highlights:
Authored departmental standard operating procedures (SOP), particularly for ordering, managing,
shipping, and processing specimens
Actively contributed to Lean Six Sigma workouts to enhance department workflows
Closely collaborated with multidisciplinary, multilevel business process owners to handle process and
workflow changes
Gained nomination from the employee health and safety manager to perform as the quality element
champion for the Quality Team
Earned Work Gift Cards for exhibiting exemplary performance
LabCorp Los Angeles, CA (20062013)
Client Services Project Team Member
2013
Maintained active communication with customers through emails and phone calls from account sales
representatives. Utilized root cause analysis and analytical problem-solving skills to swiftly resolve customer
product or service concerns. Performed follow ups to ascertain that appropriate changes were applied to
resolve customers issues, as well as to notify them on any planned corrective action or investigation results.
Coordinated with the account representative to keenly monitor account issues. Documented customer
interactions and transactions, maintaining comprehensive records of inquiries, complaints, comments, and
actions performed.
Key Highlights:
Successfully decreased issues per month by 5% by monitoring trends in complaints by client and issue type
Teamed up with senior management in categorizing complaint types to enhance efficiency in
resolving complaints
Earned a Certificate of Appreciation in Customer Service

WWW . LINKEDIN . COM / PUB / MARY - THERESA - XIMENEZ /25/167/857

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MARY THERESA XIMENEZ

L OS ANGELES , C ALIFORNIA 90027

323.663.4464

323.497.4464

TERRY 44. TX @ GMAIL . COM

Support Services Supervisor

20062012
Directed a 21-person team to guarantee compliance with relevant Genzyme policies and regulations.
Participated in the management of staffing requirements, including hiring, promotion, termination, and
performance evaluation. Worked with senior leadership in leading quality and budget management activities of
both the team and the department.
Key Highlights:
Coordinated with various departments, including Client Services, Reporting, Shipping, Facilities, Materials
Management, laboratory and the Pathology team in managing process improvement initiatives
Facilitated annual competency training for all personnel
Made significant contributions in the implementation and management of the Accessioning Redesign
Process Improvement Plan which enhanced turnaround time by 60%
Contributed to the planning and implementation of a six-week accessioning training program to
standardize training and process knowledge for all personnel
Served as member of the Gedi Team in streamlining, implementing, and facilitating training for a new
LIS system
Played a large role in mitigating department turnaround time from 17.7% to 4.4%
Received the following awards in recognition for exemplary performance:

5-year Service Award, 2011

Spot Award 2006, 2009, and 2010

Hand-written thank you letter from the laboratory operations manager for participating in an IT
system project
Earl ier C areer
Quest Diagnostics Van Nuys, CA
Project Manager
Specialty Labs Valencia, CA
Department Manager
Supervisor
Assistant Supervisor
Texas Center for Infectious Diseases San Antonio, TX
Department Supervisor | Lab Technician
Humane, Society San Antonio, TX
Animal Care Technician
Entourage Model & Talent Agency San Antonio, TX
Office Manager
Ed ucation
Bachelor of Science in Business and Corporate Fitness
THE UNIVERSITY OF THE INCARNATE WORD SAN ANTONIO, TX
Tra ini ng
The Art of Interviewing: Selecting a Quality Laboratory Team | Facilitative Leadership
Leadership and Positive Motivation Leadership and Supervisory Skills for Women | Communication Skills
Effective Interviewing and Hiring and Workplace Harassment | Lean Six Sigma
Managing At Genzyme, Managing Performance and Performance Review Top 10 Feedback Tips
Comm unity I nvol vem ent
Volunteer, Red Cross | Foster Parent, Compassion | Volunteer companion for seniors
Technical Skills
Microsoft Office Applications (Word, Outlook, Excel, PowerPoint, and Visio)
WWW . LINKEDIN . COM / PUB / MARY - THERESA - XIMENEZ /25/167/857

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