actThomas P.

Warren
901 S. Kingsley Dr. Los Angeles, CA 90006 Mobile (714) 794-8609 tpwarren23@gmail.com

RELEVANT EXPERIENCE
Part-time Airport Supervisor United Parcel Service (UPS) Hapeville, GA
2004 2006
Managed between 15 to 40 employees while ensuring on-time departure of aircraft and package deliveries
Trained and evaluated new part-time and full-time supervisors in company work methods, technological processes, and
management responsibilities
Used two-way radio to verify and call in weights and balances for air containers during air ramp operation
Coordinated health and safety committee to ensure a safe working environment
Increased productivity in work area by 30% through responsible task delegation, proper employee training, and active
collaboration between employees and management
Lead aircraft and sort operations simultaneously during peak production season
Certified in numerous technical skills such as managing the load/unload operation of aircraft (A300, DC8, 727, 757 and
747)

EXPERIENCE SUMMARY
Project Manager Professional Services Solutions Irvine, CA
2011 present
Recruited to manage PSSs research and due diligence activities for pharmaceutical projects with direct accountability
for using secondary research, web searching, database mining, and competitive intelligence techniques to find
commercialization solutions for repositioning pharmaceutical products
Handled national and international ordering & shipping of complex pharmaceutical compounds and medical devices
Created customer contact database and assisted in recruiting key organizations and experts for new biotechnology startup.
Conducted phone interviews to collect customer data. Analyzed and presented data in business reports and project
proposals.
Operations Manager Crown Brownstone Brooklyn, NY
2008 2009
Hired to take over management of failing youth hostel business

Directly responsible for front office, day-to-day, and customer service operations
Supported business goals by assessing customer needs to support performance improvement efforts and wrote standard
operating procedure (SOP) manuals to automate time consuming business processes
Introduced sales tools and techniques such as telemarketing, social media marketing, referral networking, meet-andgreets to hospitality team and created International Exchange program to attract new customers by increasing
companys presence in foreign markets.
Workforce Operations Specialist Matria Healthcare Marietta, GA

2007 2008

Managed, troubleshot, and maintained workforce management system for healthcare call center of 200+ employees
Directly responsible for company switching workforce reporting and management from spreadsheet environment to
dedicated workforce management software
Scheduled rotations, forecasting, break sets, vacations, complex meetings, and optimization/adjustments of schedules
using workforce management technologies in conjunction with Excel
Monitored employee productivity using various real-time outbound/inbound software systems
Evaluated metrics such as work, wrap time, agent availability, calls in queue, dropped calls and alerted management of
employee adherence issues immediately, created daily reports of findings

EDUCATION
Emory University B.S. in Neuroscience and Behavioral Biology,

2006

TECHNOLOGY

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)

GPS -Forecasting & Logistics Tracking Systems
Global Management Technology (Workforce Analysis Technology)
Human Resource Information System (HRIS)
Human Resource Time and Labor Systems
Central Desk (Project Management and Collaborative software)
Property Management Software