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amberdsandlin@gmail.com
107 Meridian Court
AMBER SANDLIN Franklin, TN 37069
QUALIFIED
• Administrative Support • Customer Service Representative • Data Entry Specialist
ACHIEVEMENTS
Implemented customer resolution process to decrease complaints and prevent management involvement.
Result: Decreased complaints by 22% and allowed management to focus on sales.
Coordinated lead setting functions to attain maximum quantity and quality appointments.
Result: Produced full books and maintained average show rate of 83%.
Established client tracking forms to decrease duplicate calls.
Result: Eliminated all duplicate calls and improved calling efficiencies.
Completed non-required cost basis training.
Result: Compiled concise analysis of client’s yearly capital gains/losses for tax reporting.
Created wide-ranging training program for part-time status employees.
Result: Employees gained full-time status in offices needing qualified administrative support.
Improved correlations between departments in order to intercede before conflicts arose.
Result: Created a balanced and harmonious work environment for employees.
AREAS OF EXPERTISE
• Problem Solving • Organized • Customer Service Focused
• Troubleshooting • Results Driven • Self Motivated
EXPERIENCE
ESW, INCORPORATED 2007 - 2009
Executive Administrator
Manages customer traffic flow and oversees daily administrative support functions for a team of 5. Set
leads by contacting prospective clients to prescreen qualifications and schedule for initial consultations.
EDUCATION
Columbia State Community College, Franklin TN
University of Tenneesee, Knoxville TN