Académique Documents
Professionnel Documents
Culture Documents
PROJECT REPORT
ON
“Recruitment of
Insurance Advisors for ICICI Prudential Life Insurance Co. Ltd”
CONDUCTED AT:
ICICI PRUDENTIAL LIFE INSURANCE,HISAR
SUBMITTED TO;
KURUKSHETRA UNIVERSITY, KURUKSHETRA
(SESSION 2006-2008)
Under the supervision of Submitted By:-
Mrs. Rimpi Walia SIMMI
Faculty member (MBA Dept.) MBA (2nd Year)
MMIM, Mullana (Ambala) Roll no. 1575
• PREFACE
• CERTIFICATE
• ACKNOWLEDGEMENT
• DECLARATION
• INTRODUCTION
• INDUSTRY PROFILE
• PROFILE OF THE COMPANY
• ABOUT THE TOPIC
• RESEARCH METHODOLOGY
• SUGGESTIONS
• CONCLUSION
• BIBLIOGRAPHY
PREFACE
Someone has greatly said that practical knowledge is far better than classroom
teaching. During this project I fully realized this and come to know about the
present real world of Life Insurance marketing. Since it includes all the activities
know about the consumers’ wants and competitors activities in the real world of
Insurance.
Prudential life Insurance Co. Ltd. I have done by applying various tools like Tele
calling and through direct interaction with customer’s .I have also done a market
survey with the use of a questionnaire to know the clients interest towards the
The report contains first of all brief introduction about the company. Then it
contains the complete description of the job done and in the last the growth
The Summer Project, from the very beginning to the tail end has been carried out
under the guidance of Mr.Punit Shekhawat, Manager-Channel Development,
ICICI Prudential Life Insurance Company Pvt. Ltd. The more I try to thank him
the least I am able to, because words cannot ever express my indebtness to
him.I would also like to thank my faculty Guide Prof. Rimpy Walia and Mr.Padam
Bhushan, Unit Manager ICICI Prudential for the timely inputs they provided
during the tenure of the summer training.
If the ideas do make the difference, then this project has gained maximum from
the experience of Prof. Rimpy Walia and Mr. Padam Bhushan. They have in fact
given the project its form.
In the end I would like to thank many unknown individuals, whom I interacted with
for end number of my needs. All of them with their due cooperation and at times
with detachment taught me the real lessons of business world. Many a name and
incident I still remember and they have become a part apart of my and those
whom I can’t recall to have enriched me directly or indirectly.
TRULY
SIMMI
DECLARATION
I, SIMMI, student of MBA Programme (Session 2006-08) hereby declare that the
project report titled “RECRUITMENT OF INSURANCE ADVISORS FOR ICICI
PRUDENTIAL LIFE INSURANCE CO. Ltd” is original and bonafied work done
by me and has not been submitted to any organization in any means possible.
The project is being submitted in partial fulfillment requirements for the award
degree of Master of Business Administration, Kurukshetra University, Kurukshetra.
( SIMMI )
INTRODUCTION TO INSURANCE
Insurance is a
system to
another.
natural calamities like fire, flood, earthquake, accidents, etc. are met out of the
common pool contributed by large number of persons who are exposed to similar
risks.
This contribution of many is used to pay the losses suffered by unfortunate few.
However the basic principle is that loss should occur as a result of natural
calamities or unexpected events which are beyond the human control. Secondly
or fire insurance but often we forget that creator of all these assets is the human
being whose efforts have gone a long way in building up the assets. In that
sense, human life is a unique income generating assets. Unlike the physical
assets, which decrease in value with passage of time, the individual becomes
This raises his earning capacity and the purpose of life insurance is to protect the
income in the event of his premature death. The individual himself also needs
financial security for the old age or on his becoming permanently disabled when
his income will stop. Insurance also has an element of savings in certain cases.
Suppose there are 1000 persons all aged 35 years and healthy lives. They are
insured for one year against the risk of death. Each person is insured for Rs.
50,000. If the past experience indicated that 4 out of 1000 persons, at this age
are expected to die during the year, expected amount of death claim to be paid to
per year. Thus, all the 1000 persons share loss caused to the 4 unfortunate
families. 996 persons who survived till one year have not lost anything as they
While insurance cannot prevent accidents or premature death, it can help protect
the family of the decreased against the loss of income caused by the death of the
The business of insurance company called insurer is to bring together persons who are
exposed to similar risks, collect contribution (premium) from them on some equitable
basis and pay the losses (claims) to the unfortunate few who suffer.
Classification of Insurance
TYPES OF INSURANCE
provision for a specific event which affects a property, such as fire, flood,
theft etc. In this course we will only cover life insurance. So, let us now
According to the U.S. Life Office Management Association Inc. (LOMA), life
Risks and uncertainties are part of life's great adventure -- accident, illness, theft,
natural disaster - they're all built into the workings of the Universe, waiting to
happen.
Insurance then is man's answer to the vagaries of life. If you cannot beat man-
made and natural calamities, well, at least be prepared for them and their
aftermath.
These unforeseen events are defined as "risk" and that is why insurance is
called a risk cover. Hence, insurance is essentially the means to financially
compensate for losses that life throws at people - corporates and otherwise.
In most countries, life and non-life insurers are subject to different regulations,
tax and accounting rules. The main reason for the distinction between the two
types of company is that life business is Very long term in nature- coverage for
life assurance or a pension can cover risks over many decades. By contrast,
non-life insurance cover usually covers shorter periods, such as one year.
Companies may sell both life and non life insurance, in which case they are
sometime known as composite insurance companies.
As is evident from its very name, it deals with insurance of human life. “Life
insurance corporation of India”- a public sector undertaking has the monopoly in
this sector since its nationalization.
INSURANCE RISKS
The insurance covers two types of risks:
1. General risk
2. Life risk
1. General risk:-
General risk is a risk by theft, fire etc. This type of risk is insured by THE General
Insurance Corporation of India.
2. LIFE RISK:-
a) LIC
b) ICICI PRUDENTIAL
c) HDFC
d) KOTAK MAHINDRA OLD MUTUAL
e) BIRLA SUNLIFE
f) BAJAJ ALLIANZ
g) TATA AIG
h) AVIVA LIFE INSURANCE etc.
“So long as the maintenance of a family depend son the earning power of bread-
winner as long as the power can be destroyed by death, old age or disability Just
so long life will life insurance continue to be the keystone of the individual &those
who are dependent upon him”.
order:
Insurers
Life Insurers
General Insurers
(with effect from Dec’2000,a National reinsurer) Gic had four subsidiary
companies,namely(with effect from Dec’2000 these subsidiaries have
been de-linked from when parent company and made as independent
insurance companies.
1. The oriental Insurance company limited
Life Insurers:
Life Insurers:
General Insurers:
S. no. Registration no. Date of registration Name of the Co.
1. 123 15.07.2002 Cholamandalam Ins.
Co. Ltd.
2. 124 27.08.2002 Export Credit Guarantee
Corporation Ltd.
3. 125 27.08.2002 HDFC-Chubb General
Insurance Co. Ltd.
General Insurers:
Life Insurers:
S.no. Registration no. Date of registration Name of the company
1. 127 06.02.2004 Sahara India Insurance Co.
Ltd.
priority by corporate India. It is always taken with reluctance, usually only when it
is compulsory, and then only by big industrial houses. Without exception it is
always inadequate to meet the needs of the corporate sector.
In addition to the tradition exposure of fire, floods, workers compensation and the
interruption, Corporate India also has to address unpredictable changes in areas
such as environment; security; occupational health and safety; public liabilities;
Directors and Officers Liability and product liability
It therefore becomes quite obvious that purchase of insurance, in itself, will not
substitute for a soundly based and property implemented Risk Management
Program as insurance can only offer some financial relief byre placing the plants;
it cannot replace the loss in development of a business or development of the
market.
Prudential “genesis”
Founded in 1848-U.K.
Fourth largest insurance company in the world as per fortune 500 in terms of
revenues
Leading life insurance Company in United Kingdom.
Over US$ 270 BILLION (Rs.12, 69,000 crores) under a management.
AAA rating from standard & poor’s (the highest rating)
Over 75 years of experience with operation in 11 countries.
THE COMPANY:
ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank,
Development Authority (IRDA). ICICI Prudential’s equity base stands at Rs. 1185
crore with ICICI Bank and Prudential plc holding 74% and 26% stake
respectively. For the financial year ending March 31, 2007 , the company
garnered Rs 4843 crore of weighted retail + group new business premiums and
wrote nearly 2 million policies,becoming the first private life insurer to cross the 4
million policies milestone. With this the company gathered 29 % market share of
the private life insurance market and 10 % of the Indian life insurance market,
with a wide range of flexible products that meet the needs of the Indian customer
at every step in life. ICICI Prudential is also the only private life insurer in India to
receive a National Insurer Financial Strength rating of AAA ( Ind ) from Fitch
ratings. The AAA rating is the highest credit rating, and is a clear assurance of
maturity or claims.
Management
Board of directors
The ICICI Prudential Life Insurance Company Limited Board comprises reputed
people from the finance industry both from India and abroad.
Management Team
Ms. shikha Sharma, Managing Director& CEO
Mr. V. Rajagopalan, Chief- Actuary
Mr. Sandeep Batra Chief Financial Officer & Company Secretary
Ms. Anita Pai Chief –Customer Services and Operations
Mr. Puneet Nanda, Chief – Investments
Mr.Shubhro J.Mitra, Chief- Human Resources
Mr.Dipan Bhattacharya- Chief Information Technolog
DISTRIBUTION:
ICICI Prudential has one of the largest distribution networks amongst private life
insurers in India, having commenced operations in over 116 cities and towns in
India, stretching from Bhuj in the west to Guwahati in the east, and Amritsar in
the north to Trivandrum in the south. Now it has over 580 branches across 421
Bank, Bank of India, Federal Bank, South Indian Bank, Ernakulam Bank, Lord
Krishna Bank and some co-operative banks, as well as about 2,00,000 corporate
agents and brokers. It has also tied up with NGOs, MFIs and corporates for the
distribution of rural policies and organisations like Dhan for distribution of Salaam
society.
ICICI Prudential has recruited and trained more than 2,34,000 insurance advisors
VISION:
To make ICICI Prudential the dominant Life and Pensions player built on trust by
values -- Integrity, Customer First, Boundary less, Ownership and Passion. Each of the
values describe what the company stands for, the qualities of our people and the way we
work.
We do believe that we are on the threshold of an exciting new opportunity, where we can
play a significant role in redefining and reshaping the sector. Given the quality of our
parentage and the commitment of our team, there are no limits to our growth.
PROMOTORS:
ICICI Bank
ICICI Bank (NYSE:IBN) is India''s second largest bank and largest private sector
bank with over 50 years of financial experience and with assets of Rs. 1812.27
billion as on 30th June, 2005. ICICI Bank offers a wide range of banking products
delivery channels and through its specialised subsidiaries and affiliates in the
areas of investment banking, life and non-life insurance, venture capital and
asset management. ICICI Bank is a leading player in the retail banking market
and has over 13 million retail customer accounts. The Bank has a network of
Prudential plc.
and Europe, the US and Asia, provides retail financial services products and
financial services products that now includes life assurance, pensions, mutual
In Asia, Prudential is the leading European life insurance company with a vast
network of 24 life and mutual fund operations in twelve countries - China, Hong
ICICI Prudential offers a variety of policies that give you the benefits of protection
and the opportunity to save for important assets or events, like a home, a car or a
wedding.
InvestShield Life
InvestShield Cash
InvestShield Gold
offers you the benefit of a limited premium payment and coverage term.
Premier Life
A market linked insurance plans that meets your Investment and Protection
needs.
Secure Plus
Insurance plan that gives added protection savings and multiple options, all in
one!
Cash Plus
An insurance plan that gives added protection savings, multiple options, plus the
power of liquidity.
Save N Protect
A traditional endowment savings plan that offers both high returns and protection.
Cash Back
An endowment savings plan that allows you to get back substantial survival
benefits without having to wait till the maturity date.
Protection Plans
Life Guard
ICICI Prudential Life Insurance offers LifeGuard - a set of pure protection plans.
Choose from amongst three different product structures to insure your life and
provide total security to your family, at a very affordable cost.
You can also enhance the above two policies by adding Accident & Disability
IC IC I
H D F C S td
18%
34% B ir la S u n L i fe
7%
T a t a A IG
9%
A lli n B a j a j
9% 16% 7%
S B I L ife
O t h e rs
ICICI
STRENGTHS:-
• Though there is a huge market for insurance polices, the middle class
who constitutes bulk of this market is burdened with inflationary pressure
and therefore is not able to save for future.
• Less popularity of ICICI Prudential in villagers.
• Most of the people have faith on LIC as it is a Govt. Organization.
Opportunities:-
• Threats :-
• Maximum No of Policies
Company Like ICICI PRUDENTIAL the reason behind is people are now
trusting private players and are ready to invest in insurance to secure their
future and also to grow their money with the least amount of risk.
insurance Industry.
ICICI ’s Brand Name is becoming so much big that with in few years it may overtake
LIC (Life Insurance Corporation of India)
NATURE OF JOB ASSIGNED:
The job assigned was RECRUITMENT OF INSURANCE ADVISORS FOR ICICI
insurance advisors who can bring business for the company working part time or
full time.
The Project was an endeavor to know the interest of a very diversified portfolio of
clients from different works of life and who were keen to join the Insurance
Industry as a part time Business opportunity. The project is for the period of 6 to
8 weeks and requires to recruit a minimum of 5 advisors for the company.
on I realized that the “primary job of a manager is getting things done by others”
and the project of advisors recruitment matches with this definition where one
has to interact with different kinds of people and convince them to accept the
The Biggest Private Life Insurance Company ICICI Prudential has a very famous
Brand name and every body trusts this brand so while searching for the Advisors
The Largest Private Insurance Company in India is no doubt growing at very fast
pace and making inroads in the Indian market but the growth can be accelerated
negotiations and my ultimate objective was to convert the deal into final closing. During
My Project I learnt to interact with different kind of People and I revealed my personality
as an Extro
DETAILED JOB PROFILE:
Initially marketing was very much bookish for me but during my Training in ICICI
Prudential Life Insurance Co. Ltd ,I came to know what actually marketing is.
During my training I interacted with customers who were very much unknown to
me and in the nascent stages I was having a little bit of hitch but later on I started
From the very beginning my Unit Manager Mr. Padam Bhushan told me that u
will not be provided with any kind of leads or database and you have to generate
your own leads and have to achieve the target in the given time.
He always use to say that u must walk alone and make planning and strategies
The target given to me was to recruit 5(Five) Insurance Advisors but due to
recruited 6(six) Insurance Advisors, this was the highest no of Advisors that
was recruited by a summer Trainee in the Hisar Branch of ICICI Prudential life
Insurance Company.
I Divided whole period of my training into three parts:
Collection of data or leads is the first thing before making a client of ICICI
4 Through Internet
5 Through Newspaper
After collection of data my second job was to make cold calls and door-to-
door marketing. Which I did by making tele calls from the Company and went
to different offices as well as to the court clients about latest offer of part time
customers. So Data Collection Means Looking for the Suspect who May or
Data collection and cold calling are just the primary steps in
marketing of any product the real thing is to find out opportunities out of those
leads which one has generating. I got many opportunities where the customer
was interested in becoming the client of mine and I use to fix meetings with these
customers so that I can tell them the details of our Part time Business
becoming the Life Advisor. So these 14 Clients were those Suspects who were
After meeting with the customers and negotiating with them I tried
to convince them to become the Insurance Advisor of the best Private Life
insurance Company which already have more than 2,34,000 Insurance Advisors.
And through this interaction I came to know about the one to one interaction
skills. And at the end I closed the Deal by convincing about 6 Clients for
weeks.
GRAPHICAL REPRESENTATION OF
PERFORMANCE
S US P E CT
14
P RO S P E CT
F IN A L CO N V E RS IO N
36
AREA ASSIGNED
The Area Assigned to me was whole Hisar and Hansi.Out of 6(six) Advisors
which I have recruited 5 are from Hisar, 1 from Hansi.I use to fix meetings by
making tele calls and then go to the residence or the office of the clients,
During my training I enjoyed both the in-house on job training as well as the
fieldwork as I was having scooty ,so , I didn’t find much difficulty in commuting
from one place to other.I agree sometimes it was very frustrating when I use to
present at the given address. But later I realized that life is a journey and you
TARGET ASSIGNED
Prudential Life Insurance Company .The Tenure of the project was of 8 weeks
during which the target was to recruit 5 Retail Advisors or 3 HNI(High Net Worth
overachieved the target and Recruited 6(six) Insurance Advisors within 8 Weeks.
In My Database of 6 Insurance Advisors 5(Five) are HNI Clients. I was the Only
Summer Trainee at the ICICI Prudential Hisar Branch, who has Recruited More
to Become the Topper among the summer trainees. He Told Me that the first job
Duty .My day used to start just like a professional I use to reach my office i.e
ICICI Prudential Life Insurance Co. Ltd which is located in Hisar at 9:30 this was
my reporting time.
After reaching office I use to make tele calls to the suspects from the database
• Through Internet
• Through Newspapers
Then I use to fix Meetings with my meetings with my my probable prospects and
use to go for a meet with my Unit Manager Mr.Padam Bhushan Alone the
INSURANCE.
>Foreign Trips
>Age Proof
>8 Photographs
After collecting all the Documents I use to fill the form of Insurance Advisor and
log in the Recruitment after that my work was to motivate and provide the
development Authority.
All in all I enjoyed my work a lot my Channel development manager Mr. Punit
Shekhawat is a very co-operative person and he has given us the on job training
and told me some very great skills of marketing and interaction with different
psychologies of people. He also told us how to make tele calls and how to pitch
introvert and diffident person I have become an extrovert, candid and flamboyant
with different types of people and this has also improved my Communication.
2.ROLE OF AN ADVISOR
It is important for us to know that what is the role that an advisor will play. At
ICICI Prudential, you are an advisor is to:
1. Provide ongoing financial advice for his/her clients: You are an advisor
and just like a lawyer or a doctor you advice the client about insurance
and finance.
8. Provide service to clients: The role of an advisor truly starts after the sale
has been made and servicing the policy sold is the most crucial role of an
advisor.
9.Follow internal sales and reporting system: The Company provides tools and
systems for the advisor to increase and develop the business in a effective
manner.
World Class Sales Team: The advisor of ICICI became the part of
world class sales team they are provided each and every kind of help
from there team.
Work Full Time Or Part Time: The advisor can do his/her job as part
time or full time, this is there own choice.
Be Your Own Boss: The next best opportunity for the advisor is
that they don’t have any boss on there head they’re there own
boss, they can choose there own way for doing things.
1 Selling skills
2 Product knowledge
3 Relationship
Training Delivery Through Several Convenient Options:
1 Face to face
2 Online
3 Self learning
Recognition programs
At ICICI prudential career development is emphasized upon the from very day
the advisor joins the system. Though individual meeting with his or her
manager. The advisor can discuss various issues related to business
development and career enhancement.
4 Tiger team: ICICI prudential offer the tiger team program identify high
potential advisor. These advisors are placed on a fast track career path
and recognized as tiger trainers.
5 Pinnacle program: this program helps advisors build a full time career as a
unit manager in the unit, offering great potential for managing a team
advisor and personal development.
6 Hand picked advisor
7 A fast track career path
8 Continue doing your business
9 Criteria
Age 25-40 years
At least one year in system
Case count 2 per month
Part time career as a trainer
1). Pinnacle programmed
4 Personal development
5 Performance criteria
Age 25-45
At least one year in system
Avg. two case counts per month.
4 Performance criteria
Age 25-45 years
At least 6 months in system
30 insurance within 6 months
LEARNINGS OF MY ON JOB TRAINING
During My on-Job Training in ICICI Prudential Life Insurance I have learnt some
very basic and important facts of working in corporate I would like to put these
learning’s as follows:
Working in Organization the thing that matters the most is the
communicating.
One’s dressing sense matters the most in creating the first impression on
anyone.
One has to obey your boss in every case even if you are not convinced with
One should always try to maintain healthy relationship with the Boss.
Always meet any body with smile and even communicating on phone your
At the Last I just want to add “Experience is what you Get, when you don’t get
RESEARCH
METHODOLOGY
Research Methodology deals with, the procedure adopted to carry out the study.
According to green and Tull:
“A research design is the specification of methods and procedures acquiring the
information needed It is the overall operational pattern or framework of the
project that stipulates which information is to be collected from which sources by
what procedures’’. For conducting the study, the researcher has adopted both
primary as secondary method of data collection.
OBJECTIVE OF STUDY
Main Objectives:-
1. To recruit more and more advisors for the ICICI PRUDENTIAL LIFE
INSRANCE CO. Ltd.
2. To look for all segments of people so that they can be introduced in
system.
Secondary Objectives:-
1. To know that how many people are aware about insurance and insurance
advisors?
2. To know that how many people are aware about IRDA?
3.. To know which insurance sector people want to join?
4. To know the popularity and reputation of ICICI Prudential among the
masses.
TYPE OF RESEARCH
Research Design
Data Source:-
The data that is collected from different sources, as the first hand
information that is called primary data. The source of primary data in my research
is questionnaire and observation method. The secondary data were also used in
my report preparation. This is collected from company record and from internet.
Research Approach:-
The required information in the form of data is collected through survey
method, with the help of personal interview through questionnaire method.
Sampling plan:-
There is a stage where the planning is done about the sample units,
sample size, sampling procedures, etc.
Research Instruments:-
Once the source of data collection is decided then comes the instrument for
data collection or the research instrument. In this survey method a questionnaire
was framed. This is Philip by the potential people though personal interview.
1
3. Have you heard about insurance
companies?
YES 86
NO 14
14%
YES
NO
86%
4.Do you know about ICICI Prudential
Life Insurance co. Ltd.?
YES 80
NO 20
20%
YES
NO
80%
5.If yes,from where did you come to
know about it?
6%
13%
19%
YES 65
NO 35
35%
YES
NO
65%
7. Which company’s policy you are
having?
COMPANIES PEOPLE
LIC 35
ICICI 15
HDFC 10
OTHER 5
People
8%
15%
LIC
ICICI
HDFC
54%
OTHER
23%
YES 90
NO 10
10%
YES
NO
90%
9.Have you heard about insurance
advisors?
YES 65
NO 35
35%
YES
NO
65 %
10.Do you know about the task of
insurance advisors?
YES 65
NO 35
35%
YES
NO
65%
11.Are you aware about the benefits of
becoming insurance advisors?
YES 45
NO 55
45%
YES
NO
55%
12.Do you know the rules and
regulations of .I.R.DA?
YES 25
NO 75
25%
YES
NO
75%
13. Would you like to be associated with
ICICI prudential by becoming its
insurance advisors?
YES 60
NO 40
40%
YES
NO
60%
IF YES,,
No. of
hrs/day No. of people
2-4 hrs 25
4-6 hrs 20
6-8 hrs 10
above 8 hrs 5
No. of people
8%
17% 2-4 hrs
42%
4-6 hrs
6-8 hrs
above 8 hrs
33%
15.What kind of benefits do you expect
from the co.?
8%
8% Job Security
34%
Fixed Salary
Carrer Growth
Training
33%
Others
17%
IF NO,
No. of people
Lack of time
13% 25%
Less convincing power
25% Unsatisfactory
commission
37% others
FINDINGS……….
FINDINGS:-
1. Most of the people are aware about insurance but not many people know
about insurance advisors , their tasks and benefits to them.
3.Very few people are aware about the rules and regulations of I.R.D.A.
4.People prefer public sector rmore than private sector for purchasing insurance
policies.
6.Job security and fast carrer growth are the two important factors for attracting
more people towards the job of insurance advisor.
DIFFICULTIES FACED:
The other difficulty was sometimes the client was ready to become the
insurance advisor of ICICI PRUDENTIAL but it was difficult to fetch out fifteen
Prudential by paying fifteen hundred rupees when some other companies were
because we are giving our best shot but results don’t come
Although ICICI PRUDENIAL LIFE INSURANE is
such a big brand that I don’t have much authority to
give suggestions but still I would recommend some
suggestions from my side,these are:-
Websites:
www.iciciprulife.com
www.indiainfoline.com
www.irda.com
Books: