Job Description Deloitte S&O

Deloitte Entity Name

Job Title
Service line

Deloitte Consulting India Pvt. Ltd.

Consultant / Senior Consultant - Strategy & Operations
Strategy; Business Model Transformation (BMT), Service Operations, Service
Operations, Supply Chain & Manufacturing Operation (SCMO); Finance

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Overview
Deloitte Consulting
Deloitte Consulting India Private Limited (DCIPL) is one of the world's leading management consulting firms
for strategy, operations, technology, and human capital advisory services.
Strategy & Operations
Executable strategy requires fusing insightful thinking with disciplined execution to achieve breakthrough
performance. Today, senior executives grapple with attaining profitable growth, strategically managing costs
and intelligently navigating risk. Such challenges require more than identifying new possibilities and making
tough choices. They also require bridging the gap between vision and execution.
Our Strategy and Operations teams bring deep industry experience, rigorous analytical capabilities and a
pragmatic mindset to our clients' most complex business problems. Our strategy capabilities span corporate
and business unit strategy, M&A strategy, and sales and marketing. Our operational capabilities reflect the
unique issues facing manufacturing organizations and service businesses. These are joined with capabilities
in finance, performance management and business restructuring.
Skills we are hiring for :
1. Strategy : ( Digital *, Media, Customer experience, Pricing, C&IP)
2. SO : ( HCLS, FSI , Payments )
3. BMT : (Only travel ready: H1B. Internal candidates with relevant background and L1 )
4. Finance : ( SC / M )
5. SCMO : SCs only
* Internal Deloitte candidates working in digital space will be considered favorably for Digital Strategy

Core Consulting skills of a Strategy & Operations practitioner include:

Clear and concise communication
Good client presence interact and build relationships with clients and other team members
Analytical Thinking - ability to perform detailed, quantitative analysis and research (primary and
secondary). Synthesize and present insights and recommendations from data.
Logical structuring structured approach to problem solving and ability to perform root cause analysis
of client problems
Project management includes preparing project status updates as required
Work Collaboratively in a team environment
Develop and own development of end to end deliverables
Understanding/expertise in one or a combination of the following industries:
1. Technology, Media and Telecommunications
2. Life Sciences and Healthcare
3. Consumer & Industrial Products
4. Financial Services
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Job Description Deloitte S&O

Educational Qualification and other requirements
Undergraduate degree/Professional Degree like CA, ACS etc. with First Class/Distinction
MBA from a premier B-School

Strategy Service Line

The Strategy service line helps companies address the entire range of top management challenges including
pursuing new growth opportunities, developing go-to-market strategies, channel strategies, and pricing
strategies.
Typical skills of a Strategy practitioner include (apart from the generic S&O skills mentioned above):
Corporate and Growth Strategy
Analyze economic, industry-level, and corporate developments through the analysis of
information obtained from research publications, third party firms, government agencies, trade
publications, company sources, and personal interviews
Conduct secondary research through industry-specific database and primary research with client
or market experts to augment the secondary research
Develop detailed analysis on industry trends to generate critical insights
Digital Strategy(Senior Consultant Level Only)
Digital consulting experience with clients in Telecom, Banking, Insurance, Consumer Products
Experience of defining digital operating models for customer engagement, sales, service and
internal efficiency gains
Strong interest in digital trends and their implications to client and business context
Pricing(Senior Consultant Level Only):
Develop pricing strategy based on techniques of profitability analytics, customer segmentation
etc.
Analyze and interpret data around customer and product profitability (including concepts such as
catalog price, invoice price, net price, etc.)
Understand and conduct price optimization based on demand and profitability scenarios
Customer Experience(Senior Consultant Level Only):
Experience in designing and executing customer strategy and customer service initiatives or
projects at organizations
Proficiency and knowledge in conducting and analyzing customer research and data, customer
segmentation analysis, customer experience opportunity analysis to drive sales/retention / share
of wallet / loyalty objectives, customer interaction management, customer journey mapping,
customer experience design, current state analysis and customer satisfaction feedback and
evaluation
Capability to complement customer experience strategy design with development of multi-year
execution roadmaps, business case, business requirements, project management, stakeholder
management and Executive communications
Experience executing customer experience strategies in specific industries Financial Services,
Telecom and Retail

Job Description Deloitte S&O

Business Model Transformation (BMT) (Senior Consultant Level only)
Business Model Transformation (BMT) service line helps drive the business and operating model changes
required to achieve an organizations strategic vision and improve business performance including designing
the future state operating model, designing and leading a transition program to put the model in place.
Typical skills of a BMT practitioner include (apart from the generic S&O skills mentioned above):
Understand and assess current state operating model
Design future state operating model design
Lead complex transition programs to drive an organizations strategy and make the business
model a reality
Evaluate the value of outsourcing and helping successfully navigate the full lifecycle of the
outsourcing journey
Evaluate realigning enabling processes into central hubs across the globe to more cost
effectively support the business and provide a platform to enable future growth
Identify and implement business performance improvement opportunities that can significantly
reduce operating costs.
Develop and execute strategies to improve the operational footprint and real estate processes of
our clients
Develop, implement, optimize and operationalizing multi-channel customer interaction capabilities
for external and internal customer-facing operations
Evaluate, develop, optimize and implement shared services capabilities for our clients
Service Operations (SO)
Service Operations service line works with clients on "Heart of the Business" operational improvements and
improve our clients' profitability and business productivity by enhancing core elements of the business model,
creating value through process simplification, operating cost reduction and service improvement The
Financial Services Industry team in Service Operations service line works with clients across FSI sectors.
Typical skills Service Operations FSI (Consultant and Senior Consultant Level):
Industry experience and understanding of one or a combination of the industry domains: Large
Global Banking, Retail Banking, Insurance (Life and Property & Casualty Insurance ), Securities,
Asset Management , Wealth Management
Service operations excellence: Functional/process understanding of operations of the one or
many of the different industry segments
Assess, design and improve processes to enable efficient operating models
Identify and design opportunities to improve product/client/service profitability
Plan and execute large scale process and technology transformation
Program Management
Typical skills of a Service Operations HCLS (Senior Consultant level Only)
Industry experience and understanding of one or a combination of the industry domains:
Hospitals, Health Insurance/ Health Plans, etc.
Service operations excellence: Functional/process understanding of operations of the one or
many of the different industry segments
Assess, design and improve processes to enable efficient operating models
Identify and design opportunities to improve product/client/service profitability
Product Development: Market assessments and sizing competitive intelligence, sales
management and distribution, network development, and vertical integration
Provider Performance Improvement: Work with health care providers to improve profitability and
productivity through service improvement, cost reduction and process simplification

Job Description Deloitte S&O

Revenue Management: Help providers increase revenue and accelerate cash flow by addressing
people, process and technology components across a providers complete revenue cycle
Clinical Information Systems: Strategy, selection and detailed planning; design and
implementation, and deployment and optimization of clinical information systems
Government Programs: Medicaid, Medicare Advantage, Medicare Part(s) A, B, D; enrollment,
claims, billing and payments
Familiarity with Clinical Information Systems / Electronic Medical Records, Clinical Benchmarking
tools
Typical skills Service Operations Payments (Senior Consultant level Only):
Commerce or Finance degree and/or MBA
Exposure to the payments and/or banking industries
Experience in digital/mobile is desirable but not necessary
Intellectual curiosity and a love for learning and problem-solving
Good stakeholder management skills
Ability to work autonomously in an unstructured environment
Supply Chain & Manufacturing Operations (SCMO) (Senior Consultant Level only)
SCMO service line helps companies build lasting competitive advantage at every level of their operations,
including developing supply chain strategy, product development & lifecycle management, supply chain
planning, sourcing & procurement, manufacturing operations and logistics & distribution.
Typical skills and deliverables of an SCMO practitioner include (apart from the generic S&O skills
mentioned above):
Product Development
Demonstrated logical and analytical skills with knowledge across product portfolio management
and product lifecycle management
Demonstrated ability in interacting and working in collaboration with businesses in developing
current state and future state processes and performing gap analysis.
Experience in enabling product lifecycle processes with relevant technologies that exist in the
market such as Agile, Enovia and Teamcenter. Is preferred.
Preferred candidates to have either strong hands on technical knowledge in Agile, or, strong
domain knowledge in product development, engineering and product life cycle management.
Supply Chain Strategy and Planning:
Ability to analyze data, develop insights and/or experience in conducting assessments in
designing future state strategies/operating models across a businesss supply chain
Experience in assessing and improving supply chain planning processes, including Sales and
Operations Planning (S&OP), supply planning or demand planning.
Demonstrated logical and analytical skills with strong knowledge of, or direct related experience
in, demand forecasting, forecast to stock, inventory management, capacity planning, distribution
planning and order to cash.
Ability to interact and work with client personnel to develop process flows to understand current
state, build future state and identify gaps for process improvement initiatives.
Strong knowledge, or demonstrated ability, in identifying supply risks and developing solutions to
mitigate risks including supplier delivery performance, material availability and shipping delays for
global supply chains

Sourcing & Procurement:

Demonstrated ability in analyzing data and developing strategic insights, or, experience in
developing strategic sourcing strategies, performing spend assessments and evaluating supplier
contracts
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Job Description Deloitte S&O

Demonstrated strong logical and analytical skills with sourcing knowledge, or, relevant
experience in conducting sourcing across direct and/or indirect categories including spend
analysis, developing and analyzing supplier bids and developing negotiation strategies.
Strong knowledge of, or experience in implementing, procure to pay processes with relevant
standard operating procedures and technology
Relevant experience, or, ability and knowledge in interpreting data affecting overall spend
portfolio, such as price, service levels, shipping costs, future trends in commodity risks, and
economic influences; and optimizing portfolio of spend categories
Logistics & Distribution:
Excellent logical and analytical skills with strong knowledge, or direct experience, in optimizing
distribution and transportation network, product flow path analysis or transportation & freight
analysis
Relevant experience in performing network optimization analysis using in-house models and third
party tools such as IBM LogicNet Plus and Llamasoft Supply Chain Guru and leveraging
visualization tools like Tableau/ SourceMap
Manufacturing Strategy & Operations
Excellent quantitative and logical analysis skills with strong knowledge, or direct relevant
experience, in developing strategies for make vs buy analysis, manufacturing footprint
optimization, manufacturing costing analysis and improving plant productivity
Demonstrated skills in using or implementing six sigma methodologies, JIT techniques and
theory of constraints for manufacturing process improvement
Additional Skills: Knowledge of process mapping tools such as Visio, ProcessModel and ExtendSim, ERP,
Kinaxis, JDA, Tableau, Statistical modeling, VBA Macros is a plus.
Finance (Senior Consultant / Manager Level only)
Deloittes Finance service line helps the CFO and the finance organizations address their most complex
business challenges and become a more valued collaborator for the business. We help clients achieve
improved decision making, finance controllership and corporate governance through finance strategy,
integrated performance management and finance operations.
Typical skills of a Finance practitioner include (apart from the generic S&O skills mentioned above)
Assessing the current finance function performance and capabilities; benchmarking them against
industry leading practices
Defining a finance vision and role, and developing a target operating model
Identifying change initiatives, developing a roadmap and preparing a business case
Developing finance shared services / F&A outsourcing strategy
Improving planning, budgeting and forecasting
Developing a reporting and finance information strategy
Defining key performance indicators and preparing performance scorecards
Improving management reporting and analytics, consolidation and external reporting
Delivering improvements in financial processes such as order-to-cash, procure-to-pay, record-toreport, treasury and cash management, and other core financial processes
Applying analytics in financial services , customer experience, strategy formulation, large scale
organizational redesign and