Ng’ang’a Dennis Kipkemoi

20102-31 Elburgon, Kenya  (254) 723-214125  dennisnganga@ymail.com

Profile

Goal-oriented and collaborative IT professional with experience applying hardware and software design,
installation, administration, and configuration to improve on efficiency. Analytic and problem-solving skills
with the keen ability to assess needs, define requirements, develop value-added solutions, and execute
technical solutions that streamline and improve operating efficiencies. Develop system documentation and
create policies to meet the needs of dynamic and continuously changing environments.

Objective

 To play a role in technological innovations in the 21st century through the Information technology
Knowledge and skills I have acquired in realizing vision 2030.
 To enter new challenging IT environments, where my creative ideas and a genuine enthusiasm would
allow me to progress.

Work Experience
Popote Wireless- Billing and IT Team Leader, Mombasa Road, Nairobi. 2009-2010

 IT Related Responsibilities
 Administering the Network Bandwidth and Leasing with the necessary Service providers to
improve and troubleshoot the network.
 Administering Popote Wireless Domain using Windows 2003 Server.
 Documentation of Network Users and Network Resources
 Advice the administration on IT related issues
 Report on Active/Inactive Network Users
 Report on Active/Inactive Email Accounts
 Documentation and Management of FAQs for the Network Management
 Daily Processing of Synergy Calls
 Provision of Level 1 Technical Support to staff and Clients/Customers
 Administering of the mail Server
  Billing Related Responsibilities
 Generate Billing Reports for the MD
 Processing of CDRs Reports from OMC
 SWITCH data error tracing Reports for the CTO
 Processing of IN and SWITCH data
 Billing Database Administration
 Management of the Billing server Hardware
 Management of the Billing server Application
 Implementation of new Billing rules and guidelines
 Generating on Demand Billing report to the Finance Manager
 Liaising with Marketing to introduce new tariffs
 Administering the billing server using Solaris Linux

Popote Wireless- Billing & IT Technician, Mombasa Road, Nairobi. 2007-2009

 Billing Related Responsibilities

 Generate Clients Monthly invoices
 Processing of CDRs from OMC
 SWITCH data error tracing
 Processing of IN data
 Management of the Billing server Hardware
 Implementation of new Billing rules and guidelines
 Generating on Demand Billing Report to the Finance Manager

 IT Related Responsibilities
 Adding removing users in the network
 Troubleshooting the network.
 LAN support and troubleshooting.
 Network printer management.

Augustana College/Academy- Systems and LAN Support, Kileleshwa, Nairobi. 2006-2007

 Physical design, implementation and configuration of LAN

 LAN maintenance and troubleshooting
 Network software and utilities installations
 Data recovery and system administration.
 Removing all kinds of snags as well as problems including spy ware and viruses.

Kazuri Ceramics Limited- IT Consultant and Networking Karen. Nairobi. 2005-2006

 Physical design, implementation and configuration of LAN
 Network support and administration with windows 2003
 Network configuration

Kenyatta University Economics Department- Hardware and Software Upgrading Nairobi. 2005-2006
 Repair, install, upgrade, and maintain desktop and notebook computers as well as printers and
scanners.
 Configure new hardware, install and update the software packages.
 Antivirus installation and upgrading.
 Education
Jomokenyatta University of Agriculture and Technology- 2005-2008
Bachelor of Science in Information Technology

Kapsabet Boys High School, Kapsabet- 2000-2003

KCSE

Molo Academy Primary School, Molo- 1991-1999

KCPE

Personal
Date of Birth: 28/04/1985.Gender: Male. Marital Status: Single. Languages: English, Kiswahili,
Interests and Pastimes: Tree planting, Traveling, Music, Reading New Technology Reviews and Magazines.

Referees

 Mrs. Lucy Chelimo,

Human Resource Manager,
Regent Management Limited,
P.O. Box 79487, 00200 Nairobi,
Tel: 020 2734900, 020 3522441.

 Mr. Nicholas Ndegwa,

Systems Administrator,
German Medical Center Ltd,
P.O. Box 76208-00508 Nairobi,
Tel: 020 2322212.

 Mrs. Rose Goes,

I.T Administrator,
Augustana College,
P.O. Box 63942-00200 Nairobi,
Tel: 0733748247.