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Important information for our Policyholders/Members

We would like to advise that for those holding dental cover,
we can now provide out-patient dental care treatment on a
direct billing basis.
Direct Billing

Eligibility

Effective 1st February 2012, dental outpatient services can be

accessed on a direct billing basis at specified facilities which
are part of Aetna International select dental network. The
existing network list is given herewith for your ease of
reference. This list may be revised periodically and will be soon
made available on Aetna International member website.

This benefit applies to all policies commencing or renewing on

or after 1st February 2012. All Eligible members will receive
updated ID cards to make it easy for the health care providers
to administer claims on the patients behalf.

Aetna International Health Plan and Regional Health Plan

members can obtain outpatient dental care without
pre-paying for services and seeking claims reimbursement.
Network providers will now be able to direct bill Aetna
for these dental services, similar to our inpatient care
arrangements. This billing enhancement currently applies
only to our International Health Plan and Regional Health
Plan cover.

Dental care services

Eligible members have the option of accessing care with direct
billing when they visit Aetna select dental network providers,
for treatments and procedures covered under Aetna
International dental benefits for
1. Routine dental treatment
2. Major restorative dental treatment
Pre-authorisation is required prior to any dental treatment.
Therefore while visiting the dental care facilities, members
need to present their membership card, and providers will
follow the direct billing procedures with Aetna.

46.03.443.1-MEA (2/12)

As per the new medical card design:

Dental: Y denotes that the member is eligible to avail direct
billing for dental services; this detail will be displayed on
cards issued to members whose policies do not have a
moratorium on the dental benefit.
Dental: N means a member is not eligible to avail direct
billing for dental services and will have to pay relevant costs;
this detail will be used on cards if a members policy has a
moratorium on the dental benefit and/or if the dental benefit
is not available.
Coinsurance: 0% or 25% (whichever is applicable)
There is no change to our existing benefit structure or
premium for Dental direct bill services. These administrative
changes are designed to simplify member access to care.

Aetna International select dental network list

Group Name Key

GMC Associated Group

Zulekha Hospital Group
Prime Healthcare Group
Aster Group

EHL Group
Medcare Hospital Group
Drs Nicolas & Asp Group

Facility Name

Contact Number

GMC Clinic, Jumeirah

04-3449150

GMC Clinic,Green Community

04-8853225

GMC Clinic,Jebel Ali Village

04-8844696

GMC Clinic,Trade Centre

04-3313544

Zulekha Hospital, Dubai

04-2678866

Zulekha Hospital, Sharjah

06-5658866

AL QUOZ PRIMECORP MEDICAL CENTER

04-3397548

JUMEIRA PRIME MEDICAL CENTER

04-3494545

PRIME MEDICAL CENTER BURDUBAI

04-3570033

PRIME MEDICAL CENTER

04-2720720

PRIME MEDICAL CENTER (BRANCH)

04-2845522

PRIME MEDICAL CENTER SHIKE ZAYED ROAD

04-3389389

 RIME MEDICAL CENTRE & ONE DAY SURGICAL 06-5752200

P
HOSPITAL, SHARJAH
Al Rafa Medical Centre LLC, Abu Dhabi

02 6266672

Al Rafa Poly Clinic, Bur Dubai

04 3935115

Al Rafa Polyclinic Br.DMHealthcare L.L.C-Tecom 04 4534830

Al Rafa Polyclinic Intl City, International City

04 4227944

Al Shaab Medical Centre, Hor Al Anz

04 2970870

Al Warqa Medical Centre, Al Warqa

04 2800899

A ster Medical Centre Br of DM Healthcare LLC

04 2576333

A ster Medical Centre, Sharjah

06 5509006

Dar Al Shifa Medical Centre LLC, Abu Dhabi

02 645 6100

Dr Moopens Al Qouz Medical Centre, Al Qouz

04 3387871

Dr Moopens Medical Centre, Mussaffa, Abu Dhabi 02 5557078

Dr Moopens Poly Clinic, Deira

04 2289169

Dr. Koyas Clinic, Naif Souq, Deira

04 2225854

For questions, please contact your

Aetna representative.

Facility Name

Contact Number

D
 r. Moopen's Medical Centre, Karama, Br of DM
Healthcare LLC

04 3374767

D
 r. Moopen's Medical Centre, Marina, Br of DM
Healthcare LLC

04 3997522

G
 ardens Medical Centre, Discovery Gardens

04 4489151

S aleem Polyclinic Br DM, Satwa

04 3495353

U
 nion Medical Centre, Karama

04 3978828

A
 rabian Ranches

04-4453930

Dubai Mall Medical Centre

04-4495111

Emirates Diagnostic Clinic

04-3315155

Meadows Clinic

04-4453999

The City Hospital

04-359999

Welcare Ambulatory Care Centre

04-3661030

Welcare Clinic Ibn Batuta

04-4409000

Welcare Clinic Mirdiff

04-2881302

Welcare Clinic Qusais

04-2586466

NMC Speciality Hospital, Dubai

04-2679999

Medcare Hospital

04-4079100

Medcare Medical Centre, Mirdiff City Centre

04-2840722

Medcare Medical Centre, Jumeirah

04-3953115

Drs Nicolas & Asp, DHCC

04-3624790

Drs Nicolas & Asp, Green Community

04-8854440

Drs Nicolas & Asp, JBR Remal

04-4364077

Drs Nicolas & Asp, Jumeirah Branch

04-3947777

Drs Nicolas & Asp, Marina Branch

04-3609977

Drs Nicolas & Asp, Mirdif branch

04-2884411

Drs Nicolas & Asp, Pediatric Dentistry Centre

04-3497477

Aetna Global Benefits is a U.S. and European Union registered trademark of Aetna Inc. Aetna is a trademark of Aetna Inc. and is protected
throughout the world by trademark registrations and treaties.
Policies issued in the United Arab Emirates (UAE) are insured by Royal & Sun Alliance (Middle East) Ltd, E.C. and are administered by Aetna Global Benefits
(Middle East) LLC and Aetna Health Services (Middle East) FZ LLC. Aetna Global Benefits (Middle East) LLC registered address: Suite 416-417, Oud Metha
Building PO Box 6380, Dubai, UAE. Aetna Health Services (Middle East) FZ LLC, registered address: 3rd Floor, Building No. 7, Dubai Outsource Zone, PO Box
6380, Dubai, UAE.
Royal & Sun Alliance Insurance (Middle East) Ltd EC registered under UAE Federal Law dated April 1, 1997 (Registration No 65). Aetna and / or RSA do not
provide care or guarantee access to health services. Please note that Aetna and / or RSA is not in a position to endorse nor can it confirm the standards of
these facilities, and does not make any warranty, representation or guarantee about the services they provide, as Aetna and / or RSA has not been in a position
to check these facilities. Not all health services are covered. Health information programs provide general health information and are not a substitute for
diagnosis or treatment by a physician or other health care professional. See plan documents for a complete description of benefits, exclusions, limitations
and conditions of coverage. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about
Aetna, refer to www.aetnainternational.com.

www.aetnainternational.com
2012 Aetna Inc.
46.03.443.1-MEA (2/12)