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S. Muhammed
Osman
Yazdani

OBJECTIVES
To obtain a position in a dynamic, challenging environment where I can use
my professional, personal and technical skills to an advantage and which may
foster both personal and professional growth.

PROFESSIONAL SUMMARY
A self-motivated and result-oriented Professional with many years of
experience in

Address: Karachi, Pakistan.


Tel: (+92) 0323-410xxxx

Marketing / Sales
Operational Support
Management / Administration
Procurement / Supply Chain Management / Logistics
Accounts
Client Servicing
Public Relations

With a proven track record in linking corporate vision to the delivery of desired
results through people empowerment and the effective use of resources,
processes and technologies. Demonstrated ability to plan, develop and
manage projects with a keen focus on maximizing gains while maintaining
appropriate risk tolerance levels. Ability to identify business opportunities and
provide the management and technical expertise to relevant departments.

Email:

WORK EXPERIENCE

Skype:

Feb 2014 to date


Research, Project Development and Management Consultant
Providing Research, Project and Management Consultancy as a Free Lancer
Feb 2014 to Date
Freelance Writer
Writing Articles for Newspapers, Blogs and for Individuals
Jan 2011 to Feb 2014
In charge Marketing and Administrative activities
At New-lands Beacon-house, DHA Phase 6. Lahore

Responsibilities
Managing all the Administrative and Sales activities.
Liaison between H.O, School Management, Students and Parents.
Sales and bottom-line profits of the School uniform / book
store and cafeteria.
Training, evaluating and counseling employees. Schedule,
organize and direct assignments.
LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis
by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at
our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates availability, willingness or
agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We
strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please
send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

www.LaoJee.Com

Maintaining and encouraging ownership mentality. Utilizing


labor management tools, including effective scheduling, to
maximize productivity, profitability and margins and encourage
store employees to take ownership for their performance and
career development plans; follow up on a regular basis.
Effectively manage employee turnover. Provide a positive
working environment and handle employee issues appropriately
and in a timely manner.
Providing customer service and resolving customer problems or
complaints and ensuring the employees also provide the same
level of service.
Conducting meetings on progress/developments
Ensuring employee awareness, implementation of both
Organization and School's Rules and Regulation within the
jurisdiction.
Managing store revenue, including cash handling, deposit
reconciliation and delivery of deposits/cash to H.O.
Executing and monitoring loss prevention and shrink programs.
Management of all store operational issues, including store
housekeeping, store administrative duties, physical inventories,
price changes, etc.
Handling all aspects of retail operational and merchandising
management issues, from the delivery of stock to the store to the
final sale of the product to the customer.
Preparing daily Cash, Sales and Expense Summaries, Credit Sales
& Recovery Summaries.
Managing inventory and maintain adequate store supplies and
supply chain.
Preparation of work schedules.

2007 to 2011

As Marketing Manager (Client Service)


At Takaful (Islamic Insurance) Pakistan Ltd., Lahore

Responsibilities

Finding ways to measure customer satisfaction and improve


services

Managed a team of customer services staff

Handled face-to-face enquiries from clients, provided help and


advice to customers, and solved problems, which were passed on
by customer service assistants or other departments

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis
by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at
our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates availability, willingness or
agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We
strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please
send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

www.LaoJee.Com

Issuing refunds or compensation to customers;


Keeping accurate records of discussions or correspondence with
customers
analyzing statistics or other data to determine the level of
customer service the organization provided
Producing written information for customers as and when
required on demand
Developed Service Procedures, Policies and Standards
Maintained an orderly workflow
Designed reports that analyzed the customer service that the
organization provided
Developed feedback or complaints procedures for clients
Improved customer service procedures, policies and standards
for organization and the department
Trained and guided staff to deliver a high standard of customer
service

2005 to 2007

As Deputy Marketing Manager


At Alp Business Service Management Pvt. Ltd., Lahore

Responsibilities

Developing, Training the marketing team to implement strategy and


delivering on objectives
Designing, Implementing and Facilitating an effective marketing
strategy
Carrying out effective research and investigation into competitive
products/services
Constantly improving business development activities
Overseeing and managing financial budgets of the department
Managing daily activities of the marketing/sales team
Developing partnerships and relationships with third parties to meet
strategic objectives
Identifying key / new marketing opportunities
Making sure that the marketing campaigns run to deadline and on
budget
Online campaigns, web site, use of social / digital media to enhance
productivity
Budget setting and control, including measurement and return on
investment
Management of sponsorships for conferences and events
Monitoring and Reporting to the CEO on the effectiveness of
strategies/campaigns

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis
by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at
our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates availability, willingness or
agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We
strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please
send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

www.LaoJee.Com

Setting the scope, implementation, management and review of


marketing campaigns

2003 to 2005

As Assistant Operations/Admin Manager


At Agrimall Pvt. Ltd., Lahore
2001 to 2003

As Marketing Officer
At Beema Pakistan (Pvt.) Ltd., Karachi
1997 to 2000
In Accounts, Sales and Operations
Various Internships
1994 to1996
As Client Service Executive
At Guide Communications Pvt. Ltd., Lahore

CONSULTANCY
I have hands-on experience and expertise in senior management &
consultancy. I can particularly offer free-lance advisory, assistance & write-ups,
consultancy in formulating Business Strategy Plans, H.R. Manuals, back-office
set-up, services in ANY aspect of businesses, particularly in the services sectors,
clients' servicing, writing and keeping record/track of follow-up letters, Reportwriting etc. In addition, I can compose introductory letters, translate and edit
marketing documents' brochures, edit & proof-read books & articles, arrange
& compose presentations (on Power Point) on various subjects. Can also assist
in Marketing research by composing/formulating product-specific
questionnaires for market/clients' perceptions'

PERSONAL VENTURES
2010 to 2012

La Caf Take away (Proprietor)


At Badian Rd., DHA, Lahore

2012 to 2014
Shahi Foods (Proprietor)
At Ghazi Rd., DHA, Lahore

2011 to 2014
Beacon-house New-lands School Canteen (Proprietor)
At Phase 6, DHA, Lahore

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis
by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at
our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates availability, willingness or
agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We
strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please
send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

www.LaoJee.Com
EDUCATION
2001
Masters in Business Administration
In Marketing and HR,
Asian Management Development Centre (AMDC).
1996
Graduation
Bahauddin Zikria University, Multan. Bachelor of Arts in Political Science and
Journalism.

SKILLS
Professional
Experienced in Adobe Photo Shop, Corel Draw, Microsoft Office Word,
Excel, Power Point, Outlook etc.
Understands systems, Use of technology

Acquires and evaluates information

Time Management
Performance Monitoring
Managing Multi-Priorities / Multi-Tasking
Manages material and facility resources
Manages human resources

Written and Verbal Communication


Team Work
Commercial Awareness
Planning and Organizing

Personal

Honesty
Adaptability
Decision-making
Self-management

Self-Driven
Positive Attitude
Reliability
Teaches others
Exercises leadership
Willingness to learn
Self-Confidence
Problem Solving
Active Listening

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis
by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at
our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates availability, willingness or
agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We
strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please
send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

www.LaoJee.Com
INTERESTS
Swimming, Golf, Billiards, Cards, Horse Riding, Squash, Football, Camping,
Hiking, Traveling, Eating, Reading, Music, Classic Movies etc.

LANGUAGES
English
Urdu
Punjabi
Siraiki
German

Highly Proficient
Highly Proficient
Highly Proficient
Basic Proficiency
Basic Proficiency

PERSONAL INFORMATION
Marital Status:
Married
Children:
Three
Passport:
Valid
Nationality:
Pakistani
Country of Residence:
Pakistan

REFERENCES
References are available upon request.

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis
by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at
our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates availability, willingness or
agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We
strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please
send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.