Académique Documents
Professionnel Documents
Culture Documents
Module:CRM
__________________________________________________________________________________________________________________________________
SCENARIO/DESCRIPTION:
Allowance (Refunds)
RUN DATE:
CRM-UT-006
RUN ON :
BBP Ref.:
Number of Scenarios
D2.2.2(Allowance (Refunds))
01
APPROVAL:
NAME
Shamaila HIsam
Anthony
Shariq Karim
ROLE
Tester- KESC
Tester- Abacus
Team Lead ( Abacus)
Team Lead ( Business)
SCENARIOS:
Scenario Scenario Title
#
#1
Creation and Completion of Allowance
(Refunds) ticket
SETUP DATA:
DATA OBJECT
BP No. Ranges
DATE
14-01-2011
dd-mm-yyyy
dd-mm-yyyy
dd-mm-yyyy
DEV200
SIGNATURE
Scenario Description
Creation of a complaint from a Business Partner in a case where allowance needs to be issued on
their account.
DESCRIPTION
CRM_SERVIC (Service
Ticket Number)
KESC IC Agents (CSR or
Employee)
VALUE/CODE
1000000000 ~
199999999
8000000000 ~
8999999999
0000010000 ~
0000099999
Service Ticket
ZTSV
Service Ticket
None
Service Org
Z00000000001
None
297296011.doc
Page # 1
__________________________________________________________________________________________________________________________________
Partner Data
Z0000052
None
TRANS.
CODE
Fill in Complaint
description, status, and
priority and BP details
Select INTERACTION
RECORD tab and hit
TRANSACTION TYPE and
select Allowance
PROOF
Shamail
a Hisam
1.1
Shamail
a Hisam
1.1
OK
8000000119
8000000119
OK /
ERROR
(ISSUE)
OK
Shamail
a Hisam
1.2
OK
Shamail
a Hisam
1.3
OK
Change status of
Service Ticket to Reopen and create
Shamail
a Hisam
1.4
OK
297296011.doc
Page # 2
__________________________________________________________________________________________________________________________________
Interaction Record
7
required
Web Client The status is updated Go to service ticket status
UI
close and create
interaction record
Shamail
a Hisam
1.5
Comments:
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
Proof of Tests:
1.1
1.2
297296011.doc
Page # 3
OK
__________________________________________________________________________________________________________________________________
1.3
297296011.doc
Page # 4
__________________________________________________________________________________________________________________________________
1.4
1.5
297296011.doc
Page # 5