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Tata Consultancy Services

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TATA Consultancy Services Limited

Public (BSE: 532540)

Type
Subsidiary of Tata Group
Founded 1968
Headquarters Mumbai, India
Ratan Tata (Chairman)
S Ramadorai (Vice Chairman)
N Chandrasekaran (CEO & MD)
S Mahalingam (Executive Director & CFO)
Key people
Phiroz Vandrevala (Executive Director & Head,
Global Corporate Affairs)

Ajoy Mukherjee (VP & Head, Global Human

Resources)

Industry Software services

TCS Bancs
Products Digital Certification Products
Healthcare Management Systems
Services IT Consulting
IT Services
Outsourcing
 BPO
Software Products
Revenue ▲ US$ 6 billion (2009)
Net income ▲ US$ 1.25 billion (2009)
Total assets ▲ US$ 4.36 billion (2009)
Employees 149,654 (As on 31st Dec, 2009)
Parent Tata Group
Website TCS.com

Tata Consultancy Services Limited (TCS) (BSE: 532540) is a software services and
consulting company headquartered in Mumbai, India. TCS is the largest provider of
information technology and business process outsourcing services in India.[1] The
company is listed on the National Stock Exchange and Bombay Stock Exchange of India.

TCS is a subsidiary of one of India's largest and oldest conglomerates, the Tata Group,
which has interests in areas such as energy, telecommunications, financial services,
manufacturing, chemicals, engineering, materials, government and healthcare.[2][3]

Contents
[hide]

• 1 History
• 2 Offices and development centres
o 2.1 Indian branches
o 2.2 Global units
o 2.3 List of acquisitions
• 3 Innovation and R&D
o 3.1 Tata Research Development and Design Center
o 3.2 Innovation
• 4 Employees
• 5 US Visa Program
• 6 External links

• 7 References

[edit] History
Tata Consultancy Services was established in the year 1968 and is a pioneer in the Indian
IT industry.[4] Despite unfavourable government regulations like the Licence Raj the
company succeeded in establishing the Indian IT Industry.
It began as the "Tata Computer Centre", a division of the Tata Group whose main
business was to provide computer services to other group companies. F C Kohli was the
first general manager. JRD Tata was the first chairman, followed by Nani Palkhivala.

One of TCS' first assignments was to provide punch card services to a sister concern,
Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-
Branch Reconciliation System (IBRS) for the Central Bank of India[4]. It also provided
bureau services to Unit Trust of India, thus becoming one of the first companies to offer
BPO services.

In the early 1970s, Tata Consultancy Services started exporting its services. TCS's first
international order came from Burroughs, one of the first business computer
manufacturers. TCS was assigned to write code for the Burroughs machines for several
US-based clients[5]. This experience also helped TCS bag its first onsite project - the
Institutional Group & Information Company (IGIC), a data centre for ten banks, which
catered to two million customers in the US, assigned TCS the task of maintaining and
upgrading its computer systems[6].

In 1981, TCS set up India's first software research and development center, the Tata
Research Development and Design Center (TRDDC) [7]. The first client-dedicated
offshore development center was set up for Compaq (then Tandem) in 1985.

In 1989, TCS delivered an electronic depository and trading system called SECOM for
SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by
an Indian IT company. TCS followed this up with System X for the Canadian Depository
System and also automated the Johannesburg Stock Exchange (JSE)[8]. TCS associated
with a Swiss partner, TKS Teknosoft, which it later acquired[9].

In the early 1990s, the Indian IT outsourcing industry grew tremendously due to the Y2K
bug and the launch of a unified European currency, Euro. TCS pioneered the factory
model for Y2K conversion and developed software tools which automated the conversion
process and enabled third-party developers and clients to make use of it[10].

In 1999, TCS saw outsourcing opportunity in E-Commerce and related solutions and set
up its E-Business division with ten people. By 2004, E-Business was contributing half a
billion dollars (US) to TCS[11].

On 9 August 2004, TCS became a publicly listed company[12], much later than its rivals,
Infosys, Wipro and Mahindra Satyam.

During 2004, TCS ventured into a new area for an Indian IT services company -
Bioinformatics[13]

In 2008, the company went through an internal restructuring exercise that executives
claim would bring about agility to the organization.[14].
 [edit] Offices and development centres

Tata Consultancy Services campus at Lucknow, India

[edit] Indian branches

TCS has development centres and/or regional offices in the following Indian cities:
Ahmedabad, Bangalore, Bhubaneswar, Chennai, Coimbatore, Delhi, Noida,
Gandhinagar, Goa, Gurgaon, Guwahati, Hyderabad, Jamshedpur, Kochi, Kolkata,
Lucknow, Mumbai, Patna, Pune, Thiruvananthapuram and Vadodara.....

[edit] Global units

Africa: South Africa, Morocco[15]

Asia (outside India): Bahrain, China[16], Hong Kong, Indonesia, Israel, Japan, Malaysia,
Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE

Australia: Australia

Europe: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy,
Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United
Kingdom

North America: Canada, Mexico, USA

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Uruguay

[edit] List of acquisitions

The table below gives some details of TCS' key acquisitions

Acquisition Company Business Country Value Headcoun Reference

Number Remarks
Date t
[17]
1 October 8, Citi Global Business India US$ 12472 TCS acquired key BFS
 Process
Services
2008 Outsourc 505 mn domain knowledge.
Limited
ing
Expand product
portfolio by acquiring
rights to Quartz and
November, TKS- Banking Switzerl US$ [18]
2 115 ownership of Alpha
2006 Teknosoft Product and 80.4 mn
and e-portfolio,
enhanced presence in
Switzerland and France
Entry into Latin
November, Banking US$ America; Access to [19]
3 Comicrom Chile 1257
2005 BPO 23.7 mn payment processing
platform
February, Tata IT [20]
4 India - - -
2006 Infotech Services
Acquired core banking
solution product and
Core access to 116
US$ 26 [21]
5 October, 2005 FNS Banking Australia 190 customers in 35
mn
Product countries; FNS was an
existing partner for
TCS
Acquired life and
pension outsourcing
United business from Pearl
Insuranc US$ [22]
6 October, 2005 Pearl Group Kingdo 950 Group; Domain
e 94.7 mn
m knowledge of life and
pension underwriting
business
TCS
November IT US$ Access to Australian [23]
7 Managemen Australia 35
2006 Services 13.0 mn clients
t
Phoenix
US$ 13 Acquire expertise in [24]
8 May 2004 Global BPO India 350
mn insurance
Solutions
9 May 2005 Swedish IT Sweden US$ 4.8 - Acquire blue-chip
Indian IT Services mn European customers
Resources like Ericsson, IKEA,
AB Vattenfall and
(SITAR) Hutchison; SITAR was
TCS’ exclusive partner
in Sweden and a non-
exclusive partner in
 Norway.
Aviation
Software ASDC was a Singapore
Developme Airlines-TCS JV;
IT [25]
10 May 2004 nt India - 180 Acquired Singapore
Services
Consultanc Airlines as a major
y India client
(ASDC)
Airline
Financial BPO expertise in
US$ 5.1 [26]
11 January 2004 Support BPO India 316 Airline and Hospitality
mn
Services sector
India (AFS)
Access to domestic
US$33.
CMC IT capability; continues to [27]
12 October 2001 India 8m 3100
Limited Services be a separately run
(51%)
company.

[edit] Innovation and R&D

[edit] Tata Research Development and Design Center

TCS established the first software research center in India, the Tata Research
Development and Design Center, in Pune, India in 1981.TRDDC undertakes research in
Software Engineering, Process Engineering and Systems Research.

Researchers at TRDDC also developed MasterCraft (now called TCS Code Generator
Framework [4]) an artificial intelligence software that can automatically create code from
a simple computer language, and rewrite the code based on the user's needs.[28]

Research at TRDDC has also resulted in the development of Sujal, a low-cost water
purifier that can be manufactured using locally available resources. TCS deployed
thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief
activities[29].

[edit] Innovation

In 2007, TCS launched its Co-Innovation Network, a network of TCS Innovation Labs,
startup alliances, University Research Departments, and venture capitalists.[30]

In addition to TRDDC, TCS has 19 Innovation Labs based in three countries.[31]

 • TCS Innovation Lab, Convergence: Content management and delivery,
convergence engines, networks such as 3G, WiMax, WiMesh, IP Testing for
Quality of Service, IMS, OSS/BSS systems, and others.
• TCS Innovation Lab, Delhi: Software Architectures, Software as a Service,
natural language processing, text, data and process analytics, multimedia
applications and graphics.
• TCS Innovation Lab, Embedded Systems: Medical electronics, WiMAX, and
WLAN technologies.
• TCS Innovation Lab, Hyderabad: Computational methods in life sciences, meta-
genomics, systems biology, e-security, smart card-based applications, digital
media protection, nano-biotechnology, quantitative finance.
• TCS Innovation Lab, Mumbai: Speech and natural language processing, wireless
systems and wireless applications.
• TCS Innovation Lab, Insurance - Chennai: IT Optimization, Business Process
Optimization, Customer Centricity Enablers, Enterprise Mobility, Telematics,
Innovation in Product Development and Management (PLM) in Insurance.
• TCS Innovation Lab, Chennai: Infrastructure innovation, green computing, Web
2.0 and next-generation user interfaces.
• TCS Innovation Lab, Peterborough, England: New-wave communications for the
enterprises, utility computing and RFID (chips, tags, labels, readers and
middleware).
• TCS Innovation Lab: Performance Engineering, Mumbai: Performance
management, high performance technology components, and others.
• TCS Innovation Lab, Cincinnati, United States: Engineering and Manufacturing
IT solutions.

Some of the assets created by TCS Innovation Labs are DBProdem, Jensor [32], Wanem
[33]
, Scrutinet.

In 2008, the TCS Innovation Lab-developed product, mKrishi, won the Wall Street
Journal Technology Innovation Award in the Wireless category.[34]. mKrishi is a service
that would enable India's farmers to receive useful data on an inexpensive mobile device.
[35]

TCS' Co-Innovation Network partners include Collabnet, Cassatt, MetricStream,

academic institutions such as Stanford, MIT, various IITs, and venture capitalists like
Sequoia and Kleiner Perkins.[36]

[edit] Employees
TCS is considered one of the largest private sector employers in India with a core
strength in excess of 160,000 individuals. [37]. TCS has one of the lowest attrition rates in
the Indian IT industry[38].

[edit] US Visa Program

TCS was the fourth largest visa recipient in 2008, preceded by Infosys, Wipro and
Satyam[39].

[edit] External links

• Tata Consultancy Services website
• TCS Certifying Authority
• TCS Advanced Technology Center (ATC)
• TCS in Tata Group
• Tata Research Development & Design Centre (TRDDC)

[edit] References
1. ^ "NASSCOM List". Press Release. NASSCOM. 2006-01-23.
http://www.nasscom.in/Nasscom/templates/NormalPage.aspx?id=48275.
Retrieved 2009-02-13.
2. ^ "Tata Sons Have a Global Ambition List". PTI. Times of India. 05-12-2004.
http://timesofindia.indiatimes.com/articleshow/947309.cms. Retrieved 2009-02-
13.
3. ^ "India's Oldest Biz Empire Shines". AP. Kuwait Times. 05-02-2008.
http://www.kuwaittimes.net/read_news.php?newsid=ODA4MjEzNDQy.
Retrieved 2009-02-13.
4. ^ a b "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry".
Case Study. ICMR. 1990-01-01.
http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy2/Tata
%20Consultancy%20Services%20Limited%20The%20Pioneer%20in%20the
%20Indian%20IT%20Industry.htm.
5. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry".
Case Study. ICMR. 1990-01-01.
http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy2/Tata
%20Consultancy%20Services%20Limited%20Indian%20IT%20Industry.htm.
6. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry".
Case Study. ICMR. 1990-01-01.
http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy2/Tata
%20Consultancy%20Services%20Limited%20Indian%20IT%20Industry.htm.
7. ^ Kanavi, Shivanand (June 7-20,2004), "Megasoft", Business India: 46–54
8. ^ "Indian software keeps Swiss securities safe". News. Swissinfo.com. 01-14-
2002. http://www.swissinfo.ch/eng/archive.html?
siteSect=883&sid=957178&ty=st.
9. ^ "TCS acquires TKS Teknosoft". News. Financial Express. 11-01-2006.
http://www.financialexpress.com/news/tcs-acquires-swiss-firm-
tksteknosoft/182435/.
10. ^ "IT Man of the Year: Standing Tall". Cover Story. Dataquest India. 2004-12-22.
http://dqindia.ciol.com/content/top_stories/2004/104122201.asp.
11. ^ Kanavi, Shivanand (June 7-20,2004), "Megasoft", Business India: 52
12. ^ "Star Performer Goes Public". Editorial. The Hindu. 06-14-2004.
http://www.hindu.com/2004/06/15/stories/2004061502001000.htm.
13. ^ "TCS launches the country’s first bioinformatics product". News. Express
Online. 08-02-2004.
http://www.expresscomputeronline.com/20040802/indianews03.shtml.
14. ^ "Eye on future, TCS in revamp mode". News. Hindustan Times. 12-02-2008.
http://www.hindustantimes.com/StoryPage/StoryPage.aspx?
sectionName=NLetter&id=c96ab585-b99a-4521-9939-
18d8253cf710&MatchID1=4924&TeamID1=4&TeamID2=2&MatchType1=1&S
eriesID1=1244&PrimaryID=4924&Headline=Eye+on+future
%2c+TCS+in+revamp+mode.
15. ^ "TCS plans Morocco foray with 500-strong unit". News. Express Online. 12-10-
2006. http://www.expressindia.com/news/fullstory.php?newsid=78005.
16. ^ "China Joint Venture with Tata Consultancy Services". News. China Economic
Review. 2007-12-18. http://www.chinaeconomicreview.com/it/2007/09/18/china-
joint-venture-with-tata-consultancy-services.html.
17. ^ "Tata Consultancy Services To Acquire Citigroup Global Services for $505
million". CIOL. 2008-10-08. http://www.ciol.com/News/Mergers-and-
acquisition/News-Reports/TCS-acquires-Citigroup-Global-Services-for-$505-
mn/81008111295/0/.
18. ^ "TCS acquires Swiss firm TKS-Teknosoft". Financial Express. 11-01-2006.
http://www.financialexpress.com/news/tcs-acquires-swiss-firm-
tksteknosoft/182435/.
19. ^ "TCS Buys Comicrom for $23M". Red Herring. 11-07-2005.
http://www.redherring.com/Home/14363.
20. ^ "Tata Infotech to merge with TCS". Silicon India. 07-18-2005.
http://www.siliconindia.com/shownews/Tata_Infotech_to_merge_with_TCS-nid-
28806.html.
21. ^ "TCS buys FNS for $26 million". International Banking Systems Magazine. 11-
2005. http://www.ibspublishing.com/index.cfm?
section=news&action=view&id=9669.
22. ^ "TCS stakes its claim in BPO with Diligenta". Ovum. 04-2006.
http://www.ovum.com/go/content/c,64433.
23. ^ "TCS acquires IT consultancy firm for A$15m". ITWire.com. 11-12-2006.
http://www.itwire.com/content/view/7061/598/.
24. ^ "Tata acquires Phoenix India arm". ComputerWeekly.com. 05-11-2004.
http://www.computerweekly.com/Articles/2004/05/11/202355/tata-acquires-
phoenix-india-arm.htm.
25. ^ "TCS buys out Singapore Airlines' stake in ASDC". The Hindu. 03-10-2004.
http://www.hindu.com/2004/03/10/stories/2004031003241500.htm.
26. ^ "TCS buys 75.1% stake in AFS from Swissair". Rediff.com. 05-06-2003.
http://www.rediff.com/money/2003/may/06tcs.htm.
27. ^ "TCS TCS oulines vision for CMC". The Hindu. 2001-10-18.
http://www.hindu.com/thehindu/2001/10/18/stories/06180008.htm.
28. ^ "When Outsourcing Loses Human Element". International Herald Tribune.
2005-05-27. http://www.iht.com/articles/2005/05/26/business/tata.php.
 29. ^ "Improving Our World - IEEE Annual Report(page 4)". IEEE. 2005.
http://www.ieee.org/portal/cms_docs_iportals/iportals/aboutus/annualreport/2005/
IEEE-AR05-Section1.pdf.
30. ^ http://www.financialexpress.com/news/tcs-launches-its-coinnovation-
network/191184/
31. ^ [1]
32. ^ Jensor released as Open Source
33. ^ Wanem released as Open Source
34. ^ http://online.wsj.com/article/SB122227003788371453.html?mod=article-
outset-box
35. ^ [2]
36. ^ [3]
37. ^ http://www.cybermedia.co.in/press/pressrelease100.html
38. ^ http://www.reuters.com/article/pressRelease/idUS143871+16-Jul-
2008+PRN20080716
39. ^ "Indian Firms, Microsoft Top H-1B List". News. Businessweek. 2009-02-24.
http://www.businessweek.com/technology/content/feb2009/tc20090223_946195.
htm?chan=rss_topStories_ssi_5.

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