Running head: COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM

Component Interface for an Emergency Control Room

CIS 331 Systems Modeling and Theory
Assignment 3: Component Interface for an Emergency Control Room

COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM

COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM
Emergency Control Room
It is a place of monitoring and controlling a facility or emergency services. In a control
room, a group of people work together to monitor and control emergency services offered by a
hospital. The equipment used in the control room is highly essential and should be supportive of
the requirements of the operator. Control room performs various roles. It forms a component of a
complex system where people and equipment come together to control that system. Sometimes
they act as a refuge by giving protection against some hazardous event. It is highly secure and
inaccessible to the general public. It is equipped with many electronic displays and control
panels.

Main responsibilities of control room

The main responsibilities of the control room are as follows:

Prioritizing and dealing with emergency calls

Asking necessary information from the caller
Maintain call log
Directing the team to deal with the situation
Deciding best course of action
Keeping contact with the team so as to remain update regarding the incident
Ensuring best use of resources
Recording incoming communications.
Ensuring team to respond quickly
Directing emergency calls to an appropriate telephone number

COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM

Call logging component for recording calls
Call logging software is a beneficial component of emergency control room in many
industries with control room incorporating some equipments and operators to monitor and
control some event or service. The operators in control room will use call logging software to
input details of patients, casualties or emergencies so that it may be attended as soon as possible.
This process of call logging can be used internally for training new members or staff of the
hospital. An emergency services control room operator deals with incoming emergency
telephone calls from the public. Many operators work in the control room to provide emergency
services- police, ambulance or fire.

Call logging component can be helpful in contacting the caller again in the future. This
system records all the relevant information related to the calls such as

time
location
whether it was made externally or internally
the phone number of the caller

By recording call details, operators are able to carry out a very effective and efficient
communication. It the event of signal loss or call dropping, the operator can easily refer back to
the conversation that has already taken place and direct responders to the location. This system
saves time and money. Each communication that takes place is recorded and digitally encrypted.
It is then stored in highly secured database and preserved in case it is needed to refer to it in the
future. This system maximizes working efficiency of organization.
Call Recording should be implemented for all calls and to achieve the information, the
system shall require the capabilities of CollectAudio and ViewLogs.

COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM

The first component is the crucial need to record and log all calls which are made and
routed through the VoIP system which is already in place. For a hospital phone system the
number of calls is likely to be fairly sizeable in number and so therefore there should be an
appreciation that these operations should be handled automatically. No interaction should be
required from either the system operator or any particular administrative action for these calls to
be recorded.

The second component of this system will manage the combination of these calls within a
designated storage location so that they can be retrieved and reviewed at a later date. In order to
locate and identify calls certain criteria would need to be used so that they can be tagged
accordingly and easily retrieved at a later date. The most common element in this regard would
be for a date/time stamp to be utilized so that calls can easily be traced back and related to a
specific emergency that has occurred.

COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM

Vehicle discovery component

Vehicle discovery component is used by the vehicle operators for management functions
such as monitoring, reporting, routing, on-board information and security. It can be used to
monitor driving behavior. Also it can be used to recover stolen vehicle. It allows the
management to know the real time location of all the drivers to meet customer needs more
effectively and efficiently.
Following on from the designation with regards to call logging, it has been further
determined that through the efficient location and positioning of emergency vehicles that
additional improvements in the provision of healthcare services can be achieved with those
vehicles which are most prominently available to meet any designated emergency. To facilitate
this system would need to have the following components:

Locator
Mapping

Required and Provided interfaces would be integral to this solution, and within the
locator would be a comprehensive system whereby the location, owner, and address for any call
could be determined as this information the output of the first system will then be crucial in
defining the input for the second system:
The output elements from this sub-system will therefore be used to formulate the
necessary input as the required interface which will serve to provide location information which
is then collated with current GPS information as to the whereabouts and specific location details
of the emergency vehicles themselves.

COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM

COMPONENT INTERFACE FOR AN EMERGENCY CONTROL ROOM

References
(n.d.). Retrieved may 24, 2014, from http://www.alextheinformer.com/2013/11/nevermiss-detail-call-logging-software.html
(n.d.). Retrieved may 25, 2014, from www.cvds.com: http://www.cvds.com/blog
Armour, F., & Miller, G. (2000). Advanced Use Case Modeling: Software Systems.
Pearson Education.
Bittner, K., & Spence, I. (2002). Use Case Modeling. Addison-Wesley.