MICHAEL J.

MARNICH
Minneapolis, MN 55421
www.linkedin.com/in/michaelmarnich/

612.325.3568
mmarn2002@aol.com

RESULTS-ORIENTED IT OPERATIONS ANALYST

SUPPORT GROWTH AND PROFITABILITY THROUGH IMPROVING USER EXPERIENCE
Senior IT professional with broad base of operations management, EDI data transmission processes,
software and support, secure email, data processing and mainframe operations experience in variety of
industries with expertise in Fortune 500 companies.
Recognized for client service orientation with emphasis on consulting, troubleshooting, setup and software
system support. Strong organizational and time management skills. Known for flexibility and managing
multiple priorities. Flexible team player with excellent problem solving, decision making and
communication skills. Comfortable with on-call rotation, providing status of issues to business, client,
management and team.

SOFTWARE EXPERIENCE
Platforms:
Applications:

Windows and Linux

Axways Synchrony, Messageway Open, Seeburger, IBM Sterlings Connect:Direct,
Connect:Mailbox, Tumbleweed, GlobalScape MailExpress, HTTP/s with SIFT proprietary
software, NJE / RJE

PROFESSIONAL EXPERIENCE
MONEYGRAM INTERNATIONAL, St. Louis Park, MN

2004 2014

Transmissions Analyst / IT Operations Analyst II

2008 2014
Analyzed, set-up, tested, installed and supported processes for sending and receiving data to and from
clients via FTP, SFTP and HTTP/s. Employed best use of software and practices, supporting business file
movement and encryption used. Supported achievement of final results, ensured file formats were intact
and provided details, options and direction. Provided on-call 24x7 support for file transmissions, software
support and availability.
Upgraded PKWares WinZip version from 9.0 to 12.0 on Windows and Linux systems, increasing
security of client / business transaction files and ensuring no delays or issues on go-live day by:
o Requiring stronger passwords.
o Analyzing current operating systems and production processes.
o Determining required changes, facilitating new version and making updates.
o Contacting clients on encryption password updates, performing testing and partnering with clients
on timing of changes.
Installed and tested version 14 on new Seeburger transmission servers and worked with PKWare on
licensing product, ensuring file encryption worked correctly and meeting all requirements.
Created ticket triage process, developed process documentation for file resends and conducted
training, freeing-up time for more important tasks.
Developed process and provided training on how to perform manual resend to address file collision,
failures and issues within software, reducing call load due to failures and supporting Service Level
Agreements.

MICHAEL J. MARNICH

mmarn2002@aol.com

PAGE TWO

MONEYGRAM INTERNATIONAL (Continued)

Installed, rolled out and supported GlobalScape MailExpress Secure Email, eliminating need to
purchase additional storage, improving security by restricting employee computer FTP site access and
providing tool to send or receive large files securely.

Production Control Analyst II

2004 2008
Maintained operations by monitoring systems consoles, job schedulers, analyzing production processes
and jobs running on systems. Checked for issues, scheduling delays, job abends. Ensured online
availability, responded to system messages and events, escalated issues to 2nd and 3rd level support,
communicated status and issues to management, user community, team and help desk.
Mitigated file delivery delays to client by working with 2nd level support via telephone, checking
applications and logs for error messages, identifying issues, providing details needed for issue
resolution, ensuring successor processes ran correctly.

Resolved issues with coding by accessing JCL, identifying and manually fixing problems and restarting
job, ensuring critical jobs processed as planned, making ongoing changes in JCL and preventing issues
going forward.
Ensured team documentation was up-to date as needed by performing tape, print and server manually
including other manual tasks not automated in data center.

OWNER / MANAGER OF 4 RENTAL UNITS, Eagan, MN

2002 2004
Managed day-to-day operation of 4 residential rental units. Advertised, showed units, negotiated lease
terms and enforced lease terms.
Maintained positive tenant relations through consistent interaction, maintenance, repairs, upgrades,
rent collection, bookkeeping and bill paying.
AMERIPRISE FINANCIAL, Minneapolis, MN

1989 2002

Transmissions Software Specialist

2000 2002
Designed and implemented data transmissions with clients and vendors. Tested, installed and maintained
data transmission software. Provided analysis and recommendations for best use of data transmission
software and practices. Created and maintained process files. Developed training and documentation for
clients and tech staff. Responded to on-call 24x7 transmissions support for 17 mainframe images.

Resolved client file format issue, for client unable to resolve on own by putting file through data-scope,
taking screenshots of details and forwarding to client for review.
Rolled out and assisted new and current clients with initial setup and support of American Express
proprietary software Secure Internet File Transfer (SIFT), first internet FTP protocol for Financial
Advisors, resulting in increased client use versus dialup.

Additional Positions:
Production Control Analyst
Mainframe Scheduler

EDUCATION
Associates Degree, Data Processing, Programming and Operations,
Wisconsin Indianhead Technical College, Superior, WI